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Airbnb Mapping

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<div class="warning">{{#fas[[Category:Channel Manager]][[Category:exclamation-triangle}}These instructions are for customers connecting new accounts via the new REST connction or for customers migrating to the new connection. Contact us via a support ticket if your Airbnb account is already connected. </div>]][[Category:Messaging]][[Category:Error Messages from Channels]][[Category:Troubleshooting]]
<div class="heading">Connect and update listings to Airbnb</div>
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you.  To use the connection you need an [https://www.airbnb.com/e/ten-things-you-should-know-about-airbnb?irgwc=1&irclid=0IZQSnSSRxyNWT%3AQ-OUPCU2lUkAXtgQxDwyFTg0&ircid=4560&c=.pi73.pk4560_252311_en_beds24_10things&sharedid=en_beds24_10things&af=126295512 account with Airbnb].
=Capabilities=
After you have mapped your listings Beds24 will automatically.
*Synchronize prices, availability and restrictions (min-stay, max-stay, closed to arrival, closed to departure) to Airbnb.*Import bookings and booking modifications or cancellations. *See all messages from Airbnb guests under "Messages".*Communicate with your guests directly from the booking in Beds24 via the "Messages" tab and via Auto Actions.
You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests
*Communicate with Airbnb guest directly from Beds24.
[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
 
<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.
 
{| class="wikitable"
 
! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-
 
!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''
 
|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-
 
!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-
 
!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-
 
 
!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-
 
!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-
 
!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-
 
 
!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-
 
 
 
!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-
 
!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Descriptions
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Bedrooms
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Picture
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-
 
|}
 
<nowiki>*</nowiki>You can always manually trigger an update
 
<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>
= Limitations =
*Blocked dates in Airbnb are NOT imported, you need to block in Beds24.
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices Daily Prices or rates Fixed Prices in which "Airbnb" is activated in the "Channels" tab the "Default Daily Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.*Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are:**Ask the host to transfer their account to you.**Your hosts make the connection between their Airbnb accounts and Beds24 themselves''' ***You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts. ***If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into Beds24 to allow the connection.
=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or RatesFixed Prices.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Default Daily Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices Daily Prices or rates Fixed Prices which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the default daily priceBase Price. *You can set a multiplier to mark your price up or down.  ==Bookings and Requests== <div class="warning">{{#fas:exclamation-triangle}} In instances of Airbnb bookings cancelled by the host, marked as "Cancelled by Host," please note that Airbnb maintains a restriction preventing the reopening of dates for the same property. Airbnb will not reopen dates when you have previously cancelled a booking. The dates should be available on all other channels.</div>
==Bookings==
When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.
 
In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows.
After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import.
Inquiries and requests are only imported if you opt in to importing them.
Other bookings can be uploaded as a .csv file in {{#fas:cog}} (SETTINGS) PROPERTIES. To manually add or blocked dates click on the suitcase icon in the CALENDAR or on "Add Booking" at the top. If you do not need the actual booking you can adjust the availability in the CALENDAR in the row "Inventory". The number shows rooms remaining to sell. They can be edited to quickly change your availability. Double-click to open a pop-up and save the changes. (it is only possible to lower the number based on the value in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP "Quantity of this type" and any existing bookings). Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice". By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest. The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.
==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.
Our Airbnb connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House or Villa or Cottage" as the property type.
The name sent is:
*For properties with one unit: property name
*For properties with more than one unit type it consists of property name - room name.
==Local legal requirements==
'Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.
[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]
For other regions please check the Airbnb help pages.
=Set the connection up=
If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.
'''Step 2 - Apply a multiplier to mark your prices up or down (optional)'''
If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number.
For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.
 
'''Step 3: Check the currency setting is correct'''
If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.
'''Step 4 - Import inquiries from Aribnb (optional)''  If you import inquireis Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.  <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import inquiries you should set "Bookings with Request Status to "Do not block the room" in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.  '''Step 5 - Activate messaging via Beds24 (optional)''
You can get communicate If you import inquiries Beds24 will create a booking with Airbnb guest directly from Beds24the status "Enquiry". This function works for both If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings and inquiries/requests you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.
*"API<span style="color: Messages are sent via the API messaging system.*"API and Email Smart"#fe746c;“ >{{#fas: exclamation-triangle}} </span> If Bookings with the booking contains a status "realEnquiry" Email address do not block the message is sent room. If you want to block the guests Email address. If only a masked Email address is available room for example if you have made the message sends via guest an offer you need to change the channels API messaging systemstatus manually.
'''Step 6 5 - Assign an invoicee (optional)'''
If you need to send invoices which are different from your standard invoice you can use the [[Invoicees|invoicee]] function.
By mapping a room you connect it so it can update a listing in Airbnb.
'''Step 1 - Change the pricing model (optional)'''
Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.
Press SAVE.
'''Step 1 2 - Check which prices will send '' ' Click Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on the "Actual Price Data" link under "View" to check which prices and availability will sendbe sent. If you see no prices or no availability in the list , check your if you have prices which are activated set up for your listing on Airbnb.  '''Step 3: Select your sync type'''
With sync type '''Step 2: Select your sync typePrices & Availability'''Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb.
With sync type '''Prices and AvailabilityLimited''' Beds24 will only update your prices price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or pictures other settings you do this in Airbnb.
With sync type '''Everything''' your also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.
If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always click on the go to "View Content" link to check what will send to Airbnb before selecting '''Everything'''.
'''Step 34: Connect'''
Click "Connect" and select the corresponding listing to this room to make the connection.
If you have changed the sync type to "Everything" you need to press SAVE before connecting.
'''Step 45: Check that the connection is working properly'''  #Click on "View actual data and check the prices you see there are as you expect#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. #Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.  '''Step 6: Import upcoming bookings'''  Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.
Allow a bit of time for Airbnb do process <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> We will import bookings from the data you last four weeks that are currently ongoing and have sent then click on "Update Status"not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.
If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket[[File:Airbnb_Synctyp_Prices_Availability. mp4|640px]]
'''Step 5: Import upcoming bookings'''
Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button[[File:Airbnb_Synctyp_Everything.mp4|640px]]
==Create a new listing==
'''Step 1 - Select "Sync Type" Everything'''
Airbnb will only publish your listing if you send the full content.
Set "Sync Type" = Everything then press SAVE.
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO  Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE. '''Step 2 - Check if your content meets Airbnbs requirements '' ' Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.  <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.
Go to {#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise '''Step 3 - Check which data prices will send '''Go to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links "Mapping" tab again and then scroll down to go "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the settings where list, check if you can fix the problemshave prices set up for your property on Beds24.
<span style="color'''Step 4: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get Export to {#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT. Airbnb'''
When your content meets Airbnbs requirements you can click "Export'''Step 2 - Check which prices will send '' Click on the "Actual Data" link to check which prices and availability will send. If you see no prices or no availability in the list check your have prices which are activated for Airbnb.
'''Step 35: Export to Complete AirbnbRegistration'''
When Login to your contend meets Airbnbs requirements you can Airbnb Account, go to Listings, click "Export"on the listing, then click 'Fix' and complete the Airbnb Registraion actions.
'''Step 46: Check that the connection is working properly'''
#Click on "View actual data and check the prices you see there are as you expect#Allow a bit of time for Airbnb do process the data you have sent then click on "Update Status". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. #Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.
If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket[[File:Create_a_new_listing_on_Airbnb. mp4|640px]]
=Airbnbs review and publishing process =
=Updates=
*Changes to availability and prices will be instantly sent to the channel. *Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly. *Content updates are only sent on demand. If you change content you will need to click "Update" to send the changes.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes to process the data we sent.
=Change the Sync Type=If you want make changes to change values which are sent from Beds24 in Airbnb they will be overridden with the sync type you need to:next update.
'''Step 1 =Reviews=After the guest has checked- Disconnect '' out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24.
Click on If a guest sends you a review, you can also view it in Beds24 via the "DisconnctMail & Actions" tab and send the guest a reply from there.
'''Step 2 - =Change the Sync Type=If you want to change the sync type '' all you need to do is change the setting and then press SAVE.
Change =Disconnect or terminate the connection=*To disconnect a listing to the other sync type manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and SAVEclick on "Disconnect".
'''Step 3 - Reconnect '' *Click on "Disconnect" {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.
Click on "Connect" and select the corresponding listing If you do not want to this room to make use the API connectionat all any more also disconnect the account in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.
=Disconnect or terminate the connection=Click on "Disconnect"You can also disconnect your Airbnb account from Beds24 in Airbnb. This will set all Log into your listings in this Airbnb account and go to "manual" so you can manage it manually. If you want to update ACCOUNT > PRIVACY AND SHARING and remove the listing from Beds24 you will need to reconnect itapp.
If you want to disconnect all listings in an Airbnb account you can do this in <div class="warning">{{#fas:cogexclamation-triangle}} (SETTINGS) When a listing is disconnected Airbnb resets some values to their defaults:*minimum stay CHANNEL MANAGER > AIRBNB is set back to 1* "Closed to arrival" and "Closed to departure" gets removed*"Maximum stay" gets reset to 1125.If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24. </div> ACCOUNTS.
You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app.  =Options for both the sync types=
==Pricing models==
Airbnb supports different pricing models.
1<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "Price Data" Button to check which prices and availability will send. With  ===Per Day Pricing===<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Day Pricing''' (the default) the price sent is a room price, if you have only ONE price can be sent per date.  If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.
If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.
Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set
For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15
2. You can change the pricing model to "===Per Occupancy (LOS) Pricing===<span style="color: #f3e504; font-size: 150%;".  With >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' a price if you want to send prices for each occupancy defined in Beds24 different occupancies and prices for /or different length of stay can be sent.
If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.
If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.
With "Per Occupancy Pricing"the The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send. We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+. The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.  <span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.  <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.  <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest. The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.
===Rate Plans===<span style="color:#fe746cf3e504;“ font-size: 150%;" >{{#fas:exclamation-trianglelightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want *to offer Due to limitations with a refundable and a non-refundable option and **set prices for refundable and non-refundable instead of Airbnbs multi calendar Airbnbt can not show fixed discount option**control the correct cancellation policy for refundable and non-refundable prices in your Airbnb Extranet**control availability of the refundable/non-refundable booking option. *parity with other channels which support rate plans i. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookingse. Booking.com or Expedia.
<span style=You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate. A price for each occupancy defined in Beds24 can be sent. *If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.*If you use fixed prices the Single, Double and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person"color: #f3e504; font-size: 250%;, "Extra child" >{{#fas:lightbulb}} </span> Click on and discounts set in the "View DataDiscounts" Button tab of the rate can not be sent.  If you want to check which send prices for different length of stay you need a rate plan for each.  The "Min Stay" and availability "Max Stay" set in the Calendar, Daily Prices or Rates will send. For more information and setup instructions click [[Airbnb_Rate_Plans |here]].
==Discounts==
If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send.
If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set*Early Bird and Last Minute discounts ("Early Bird" or "Last Minute" prices which are activated for Airbnb):*A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week , but not both because the discount per days day will override the discount per week/month. *A discount for "Non Refundable" bookings. If you select a limited sync type "Limited," you can set a non-refundable discount in your Airbnb extranet.* Early Bird and Last Minute Discounts which Airbnb will mark as promotions. You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion.
You can also create<span style="Pricing Rulescolor: #f3e504; font-size: 150%;" directly in >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb defines as the last 30 days median price. If you use both early bird and last minute and want to remove one, you will need to remove both because Airbnb but we recommend will only remove them together. After you have clicked "Update" to send the change, you can reactivate the one you set all prices in Beds24 want to avoid confustionkeep.
<span style="colorPlease refer to Airbnb for more information on [https: //www.airbnb.com/help/article/3421#f3e504; font-size: 250~:text=There%20may%20be%20a%20few,other%20discounts%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 1020or% from what Airbnb define as the last 30 days median price. If you use both early bird and last minute and want to remove one you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change you can reactivate the one you want to keep20promotions Discounts].
==Fees and taxes==
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee (if want to override the cleaning fee set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT)*Security deposit
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} You can set under </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee and Security deposit. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB PROPERTY CONTENT > SPECIFIC ROOM CONTENT.
Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.  *PETFEE 45 (for example) <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. *If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instrucitonsinstructions
==Permit / Registration/ License==
Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.
==Send and receive messages ==
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.
<span style=You can view all messages from the "color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import inquiries you should set Messages"Bookings with Request Status to component on the DASHBOARD and individual communication from the "Do not block the roomAPI Messages" tab in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnbbooking. If you block You and your guests will see the room messages in Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.
You can view all messages from the "API Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb. To use this function you should:
If you want to use Auto Actions you will need to add a plain text version 1. Add the component "API Messages" to your Auto Actions (Airbnb does not support HTML).[[:Category:Dashboard|DASHBOARD]]
2. To use send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this function you need to:purpose.
1Airbnb supports attachments in JPG, GIF and PNG format. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]
2. Choose your setting for <span style="Guest Messaging" in (color:#fe746c;“ >{{#fas:cogexclamation-triangle}} (SETTINGS) CHANNEL MANAGER > AIRBNB </span> MAPPING)*"API": Messages are sent via the API messaging system.*"API and Email Smart": If you have moved the booking contains a "real" Email address the message is sent to the guests Email address. If only a masked Email address is available the message sends different room (manually or via dependencies), then ensure that both properties/rooms are connected with the channels API messaging systemsame Airbnb account, otherwise this function will not work.
=Content for sync type "Everything"=
If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.
==Requirements and limitations from Airbnb==
*Phone numbers, email addresses and URLs are not allowed in the host profile.
*France Only: Bed & Breakfast listings should have B&B in the title.
== Bedrooms and bathroomsLanguages==Bedrooms and bathrooms are configured by feature codes The content is sent in the language which are entered is activated as default language for the booking page in the "Features" field {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.
They If you have activated multiple languages and entered your descriptions in these we can be multiple languages if you set up for the property "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTING->PROPERTIES->DESCRIPTIONSETTINGS) or per room (SETTING-CHANNEL MANAGER >PROPERTIES-AIRBNB >ROOMS->SET UP)SPECIFIC CONTENT. Please check the context help before changing the setting.
Criteria which apply to all rooms in the property should be set up with the propertyFollowing languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. They will be automatically applied to all rooms in the propertyEspañol, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja한국어.
Criteria ==Property Type ==Most of the property types which only applies to one room should Airbnb supports can be entered selected in the room {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION.
Make sure you do not create duplicatesOther Airbnb property types can be added as "Custom" values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.
== Bedrooms and bathrooms==
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.
'''Example 1<span style="color:''' All units (rooms) have one bedroom #fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and one bathroomeither in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.
In this case you can set up the bedroom Bedrooms and bathroom bathrooms are configured by feature codes which are entered in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/unitsthe "Features" field.
'''Example *Click on the "Edit " button next to the "Features" field. *In the pop up click on "Bedroom" or "Bathroom". *Set the type and use the selectors to define the features within each room. *If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2:''' rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again. *Close the pop up and then press SAVE.
You have one unit with one bedroom can also manually add bedrooms and bathrooms and another unit with two bedrooms. In this case set the bedrooms up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP. *Click on the "Edit " button next to the "Feature" fieldamenities. *In the pop up click on For more information see "Bedroom tabAll feature codes" or "Bathroom tab". *Set the type and use the selectors to define the features within each roombelow.
*If you have multiple bedrooms or bathrooms make sure you define them all.
BED_AIR MATTRESSBED_AIRMATTRESS
BED_BUNK
BED_DOUBLE
BED_FLOOR_MATTRESSBED_FLOORMATTRESS
BED_FUTON
If you have a murphy bed it will send as single bed.
 
==Languages==
The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.
 
If you have activated multiple languages and entered your descriptions in these we can multiple languages.
 
Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja
한국어.
== Amenities ==
If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".
 
You will find a list all all "Accessability" amenities below under "All Feature Codes".
 
You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.
<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change /add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div>
<div class== Check-in ==In "warning">{{#fas:cogexclamation-triangle}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONENT Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you can set 'Check-in start', 'Check-in end' and 'Check-out end'will be removed from the category.</div>
Choose 6== Check-in / Check-out ==In {{#fas:00 if your checkcog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in is flexibleend' and 'Check-out end'.
 If your you want to *send different times to Airbnb than to other channels*send 25 for check-in starts at a certain time and the end is *send 25 or 26 for check-out*offer flexible set 'Checkcheck-in end' to the same time or earlier than 'Check you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]]. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start'. This will work with all times except for 01:00 and 02:00 check-in the morningend.
==House Rules and Children==
If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].
For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".
==Airbnb specific content ==
Go to S{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.
== All feature codes ==
You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:
KITCHEN==Amenities==AIR_CONDITIONING BEACH_ESSENTIALS
INTERNETBALCONY
TVCLEANING_PRODUCTS
TOILETRIESCLOSET
SHAMPOOCLOTHES_DRYINGRACK
LINENS (if all of TOILETRIES, SHAMPOO and LINENS are used, this sends as "Essentials")CO_DETECTOR
HEATINGCONDITIONER
AIR_CONDITIONINGDRYER
WASHERELEVATOR
DRYEREXTRA_PILLOWS_BLANKETS
COFFEE_MAKER EV_CHARGER
DISHES_UTENSILSFAN_PORTABLE
SPICES (if both SPICES and DISHES_UTENSILS are used, this sends as "Cooking Basics") DISHWASHER FIRE_EXTINGUISHER
OVEN FIRE_PIT
STOVE FIREPLACE
REFRIGERATOR FIRST_AID_KIT
BALCONY GAMES
GARDEN
GRILL  GRILL_EQUIPMENT HAIR_DRYER HAMMOCK  HANGERS HEATING IRON_BOARD LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials") LIVING_ROOM MOSQUITO_NET OUTDOOR_FURNITURE (for outdoor seating)
PARKING
 
PARKING_PAID
 
PARKING_POSSIBLE
 
PIANO
 
POOL_TABLE
 
PRIVATE_ENTRANCE
 
ROOM_DARKENING_SHADES
 
TOILETRIES (body soap)
 
SAFETY_CARD
 
SHAMPOO
 
SHOWER_GEL
 
SMOKE_DETECTOR
 
SOAP
 
STEREO
 
TOWELS
 
TRASH_COMPACTER
 
WASHER
 
WATER_HOT
 
==Business==
 
==Entertainment==
TV
 
CABLE
 
VIDEO_GAMES
==Food and Drink==
BREAKFAST_INCLUDED
 
==Internet==
ETHERNET
 
INTERNET
WIFI
WIFI_POCKET
ETHERNET==Kitchen==KITCHEN KITCHEN_OUTDOOR  BAKING_SHEET  BLENDER COFFEE
CABLECOFFEE_MAKER
BREAKFAST_INCLUDEDCOOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)
PETS_CONSIDEREDDISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")
ADULTS_ONLYDISHWASHER
CHILDREN_NOT_ALLOWEDFREEZER
INFANTS_NOT_ALLOWEDGLASSES_WINE
EVENTS_ALLOWEDKETTLE
SMOKING_ALLOWEDOVEN
FIREPLACESTOVE
DOORBELLREFRIGERATOR
DOORMANREFRIGERATOR_MINI
RECEPTION_24HOURRICE_MAKER
HANGERSSPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")
FIRE_EXTINGUISHERTOASTER
FIRST_AID_KIT==Location==BEACH_FRONT
LAPTOP_FRIENDLYLAKE (lake access in Airbnb)
SAFETY_CARDSKI_IN
HOT_TUBSKI_OUT
GYMWATER_VIEW
SMOKE_DETECTOR==Pets==PETS_CONSIDERED
CO_DETECTOR==Pool & Wellness==GYM
POOL
POOL_PRIVATE
IRON_BOARD==Services==DOORBELL DOORMAN RECEPTION_24HOUR
HAIR_DRYERLUGGAGE_DROPOFF
BEACH_FRONT CLEANING_BEFORE_CHECKOUT
LAKE BICYCLE_RENTAL
WATER_VIEW ==Sports==BOAT_SLIP
SKI_IN FITNESS_CENTER (for exercise equipment)
SKI_OUT KAYAK_CANOE
LONG_TERM_RENTER BED_AIR MATTRESSTABLE_TENNIS
BED_BUNK==Suitability==ADULTS_ONLY
BED_CRIB CHILDREN_NOT_ALLOWED
BED_COUCHEVENTS_ALLOWED
BED_DOUBLEINFANTS_NOT_ALLOWED
BED_FLOOR_MATTRESSLAPTOP_FRIENDLY
BED_FUTONLONG_TERM_RENTERS
BED_HAMMOCKSMOKING_ALLOWED
BED_KING==Accessibility==PARKING_DISABLED STEP_FREE_ACCESS_BATHROOM
BED_QUEENGRAB_RAILS_IN_SHOWER
BED_SINGLEGRAB_RAILS_IN_TOILET ROLLIN_SHOWER
BED_SOFASHOWER_CHAIR
BED_TODDLERWIDE_DOORWAY_BATHROOM
BED_WATERTUB_WITH_SHOWER_BENCH
BEDROOMWIDE_CLEARANCE_TO_SHOWER_AND_TOILET
BEDROOM_LIVING_SLEEPING_COMBOSTEP_FEE_ACCESS_BEDROOM
BEDROOM_OTHER_SLEEPING_AREAWIDE_DOORWAY_BEDROOM
EXTRA_PILLOWS_BLANKETSSINGLE_LEVEL_HOME
BATHROOMCOMMON_SPACE_STEP_FREE_ACCESS
BATHROOM_FULLCOMMON_SPACE_WIDE_DOORWAY
BATHROOM_HALFHOME_STEP_FREE_ACCESS
WATER_HOTPATH_TO_ENTRANCE_LIT_AT_NIGHT
LIVING_ROOMHOME_WIDE_DOORWAY
ROOM_DARKENING_SHADES FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR
==Family==
CHANGING_TABLE
PACK_N_PLAY_TRAVEL_CRIB
 
BEACH_ESSENTIALS
 
PARKING_DISABLED
 
EV_CHARGER
FIREPLACE_GUARD
OUTLET_COVERS
 
STAIR_GATES
TABLE_CORNER_GUARDS
BABYSITTER_RECOMMENDATIONS
LUGGAGE_DROPOFF ==Bedroom==BEDROOM BEDROOM_ENSUITE BEDROOM_LIVING_SLEEPING_COMBO BEDROOM_OTHER_SLEEPING_AREA
CLEANING_BEFORE_CHECKOUT BED_AIR MATTRESS
STEP_FREE_ACCESS_BATHROOM BED_BUNK
GRAB_RAILS_IN_SHOWERBED_CRIB
GRAB_RAILS_IN_TOILET BED_COUCH
ACCESSIBLE_HEIGHT_TOILET BED_DOUBLE
ROLLIN_SHOWER BED_FLOOR_MATTRESS
SHOWER_CHAIR BED_FUTON
WIDE_DOORWAY_BATHROOM BED_HAMMOCK
TUB_WITH_SHOWER_BENCH BED_KING
WIDE_CLEARANCE_TO_SHOWER_AND_TOILET BED_QUEEN
HANDHELD_SHOWER_HEAD BED_SINGLE
STEP_FEE_ACCESS_BEDROOM BED_SOFA
WIDE_CLEARANCE_TO_BED BED_TODDLER
WIDE_DOORWAY_BEDROOM ==Bathroom==BATHROOM
ACCESSIBLE_HEIGHT_BED BATHROOM_FULL
SINGLE_LEVEL_HOME BATHROOM_HALF
COMMON_SPACE_STEP_FREE_ACCESS BATH_BIDET
COMMON_SPACE_WIDE_DOORWAY BATH_SHOWER_RAIN
WIDE_HALLWAY_CLEARANCE = Troubleshooting and common errors =
HOME_STEP_FREE_ACCESS ==Troubleshooting==
PATH_TO_ENTRANCE_LIT_AT_NIGHT '''You need to complete the API onboarding flow before publishing the listing''' Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following: 1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save. 2. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS' 3. Click on 'Request review at Airbnb' (red button) 4. Refresh the page then click on the Airbnb listing id. 5. Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing. 6. Click on 'FIX' and follow the registration steps from Airbnb. 7. Click 'Publish' <embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo>
HOME_WIDE_DOORWAY '''Unable to perform action. Please try again later or contact support if you need immediate assistance''' Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.
FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR '''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.''' If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored. Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'.
= Troubleshooting and common errors = '''"Not Processed" Calendar will not Load, it will only show a loading spinner wheel.''' Airbnb had Please check that you have prices set and they are sending to AirBnb, have a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press look under {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "UpdatePrice Data" wait for Airbnb to process the update you just check if prices are being sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticketto AirBnb.
'''"Not Connected" Sorry, we cannot activate your listing.''' You It seems you have disconected the listing an issue with your “Booking settings” in your Airbnbaccount. Click "Disconnect" Please log into your Airbnb account and then reconnect itcheck what is set under the tab Booking Settings. You can find more information here: https://www.airbnb. com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place
'''Listing shows as "Importing" in the Airbnb Extranet '''
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.
'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.
 
'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.
 
'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.
 
'''Messages do not send or import to Beds24'''
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.
'''SorryAirbnb account is not connected, we cannot activate please connect account''' Log into your listing.Airbnb account  '''Receiving Requests/Inquiries for dates already booked''' The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit. This can happen if at any time you had a qty greater than one. Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it. This is because it is Airbnb policy not to change this listing type while it is connected. It seems you have an issue will then connect immediately as a standard listing with your “Booking settings” a qty of one and the calendar will sync properly.  '''No prices/availability in your Airbnb account. ''' Please log Your max_days_notice setting in to your Airbnb account and check what is set under to zero which is making the tab Booking Settingslisting unavailable. You can find more information hereadjust it directly in Airbnb, it is called maximum advance notice or similar. Or you can set it to a specific value in Beds24 (Max Days in Advance = 365) and upload it to Airbnb via the Export to Airbnb button. Note: https{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PRICING > Max Days in Advance = No Limit in Beds24 will not change the value already set in Airbnb.  '''Availability in Beds24//wwwDates closed in Airbnb''' When Airbnb bookings have been marked as "Cancelled by Host" Airbnb will not reopen dates where you have previously cancelled a booking. The dates should be available at all other channels. ==Common Errors==  '''Not Processed ''' Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status".airbnbIf the problem persists after a couple of hours notify us via a support ticket.com/help/article/1353/how-  '''You do-i-choose-who-can-instant-book-my-placenot have permission to access this resource''' Click "Disconnect" and then reconnect the room and to your listing in Airbnb.   '''Not Connected ''' You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.
'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
'''Sorry, please contact support if you need to change the market of your listing.'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.
'''ServiceInvalidRequestException: You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.
'''Your listing has been temporarily paused and can't be turned on until you reactivate itCannot change address in status Auto closed (availability). Please contact the local support for assistance. ''' If you do not know what the problem is please Please check your address details in Beds24 match the Email details at Airbnb sent , if youneed to change them, the messages in your Airbnb account or please contact Airbnb support and ask them to helpassist. If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.
'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''
'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.
'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to Settings {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > Channel Manager AIRBNB > Property Content PROPERTY CONTENT > Room Content ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.
'''Your longer stay discount must be greater than or equal to your shorter stay discount.'''
Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.
'''"The listing is subject to city registration. Please submit an application or input existing registration details"'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").
'''There was an error processing the request. Hosting model validation error'''
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.
 
'''You need to complete the API onboarding flow before publishing the listing'''
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.
'''Listing is classified not suitable for children'''
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.
 
'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.
'''Too many redirects'''
'''Listing failed to import'''
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.
 
'''You do not have permission to access this resource'''
This listing is not in the connected Airbnb account. Send us a support ticket.
 
'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.
 
'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.
'''Access denied to Airbnb'''
'''Please specify the property and listing type'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
 
'''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
 
'''Not enough beds for person capacity'''
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.
 
'''Not enough beds in room configurations'''
You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.
 
'''Sorry, we can't add that amenity right now. Please try again later.'''
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.
 
'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.
 
'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS
 
'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS
 
'''Please select a consistent property type and space type'''
Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.
 
'''You can only host long-term rentals'''
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
Follow the registration steps from Airbnb.
 
'''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee.
OR
Go to the Calendar and update the daily prices.
 
'''Listings of different pricing_availability_model_type can not use this endpoint.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.
 
'''Suspended_state_appeal'''
Airbnb suspended the account. Please contact Airbnb support about this.
Lesley
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