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*Communicate with Airbnb guest directly from Beds24.
Click Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on the "Actual Price Data" link under "View" to check which prices and availability will sendbe sent. If you see no prices or no availability in the list , check your if you have prices which are activated set up for your listing on Airbnb.
Click Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on the "Actual Price Data" link under "View" to check which prices and availability will sendbe sent. If you see no prices or no availability in the list , check your if you have prices which are activated set up for Airbnbyour property on Beds24.
==Send and receive messages ==
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import inquiries you should set "Bookings with Request Status to "Do not block the room" in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.
After you have mapped your listings Beds24 will automatically.
*Synchronize prices, availability and restrictions to Airbnb.
*Import bookings and booking modifications or cancellations. *See all messages from Airbnb guests under "Messages".*Communicate with your guests directly from the booking in Beds24 via the "Messages" tab and via Auto Actions.
You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests
[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.
{| class="wikitable"
! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-
!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''
|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-
!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-
!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-
!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-
!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-
!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-
!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-
!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-
!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Descriptions
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Bedrooms
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Picture
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-
|}
<nowiki>*</nowiki>You can always manually trigger an update
<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>
= Limitations =
*Blocked dates in Airbnb are NOT imported, you need to block in Beds24.
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices Daily Prices or rates Fixed Prices in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.
*Airbnb does not allow Co-hosts the to use of their API connection. This means if you are a Co-Host Airbnb recommend will not allow you switch to [https://www.airbnb.connect your co.uk/help/article/970/hosting-teams-an-introduction hosting teams] insteadhosted listings via Beds24 (or any other channel manager). Log in Solutions to this limitation are:**Ask the team owner host to transfer their account to you.**Your hosts make the connection between their Airbnb accounts and follow our connection instructionsBeds24 themselves''' ***You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts.***If you manage a large number of properties we can give you the "Connect with Airbnb allows a maximum Account" button. Your hosts will then be able to use this button outside of 18 guestsBeds24 so they will not need to log into Beds24 to allow the connection.
=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or RatesFixed Prices.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices Daily Prices or rates Fixed Prices which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.
==Bookings and Requests==
<div class="warning">{{#fas:exclamation-triangle}} In instances of Airbnb bookings cancelled by the host, marked as "Cancelled by Host," please note that Airbnb maintains a restriction preventing the reopening of dates for the same property. Airbnb will not reopen dates when you have previously cancelled a booking. The dates should be available on all other channels.
</div>
When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.
Inquiries and requests are only imported if you opt in to importing them.
Other bookings can be uploaded as a .csv file in {{#fas:cog}} (SETTINGS) PROPERTIES.
To manually add or blocked dates click on the suitcase icon in the CALENDAR or on "Add Booking" at the top.
If you do not need the actual booking you can adjust the availability in the CALENDAR in the row "Inventory". The number shows rooms remaining to sell. They can be edited to quickly change your availability. Double-click to open a pop-up and save the changes. (it is only possible to lower the number based on the value in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP "Quantity of this type" and any existing bookings).
Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".
'''Step 2 - Check which prices will send '''
'''Step 3: Select your sync type'''
With sync type '''Prices and & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb. With sync type '''Limited''' Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.
With sync type '''Everything''' also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.
Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.
[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]
'''Step 3 - Check which prices will send'''
'''Step 4: Export to Airbnb'''
</div>
=Options for both the sync types=
==Pricing models==
Airbnb supports different pricing models.
The "Min Stay" set in the Calendar, Daily Prices or Rates will send.
We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+.
The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.
A price for each occupancy defined in Beds24 can be sent.
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
*If you use rates 1 personfixed prices the Single, 2 person Double and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.
If you want to send prices for different length of stay you need a rate plan for each.
==Discounts==
If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set:*A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week , but not both because the discount per days day will override the discount per week/month. *A discount for "Non Refundable" bookings. If you select a sync type "Prices and AvailabilityLimited," you can set a non-refundable discount in your Airbnb extranet. *Early Bird and Last Minute Discounts which Airbnb will mark as promotions.
You can also create"Pricing Rules" directly in Airbnb , but we recommend you set all prices in Beds24 to avoid confusion.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb define defines as the last 30 days median price. If you use both early bird and last minute and want to remove one , you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change , you can reactivate the one you want to keep.
Please refer to Airbnb for more information on [https://www.airbnb.com/help/article/2983/what-happens-if-i-offer-multiple-discounts how Airbnb calculates discounts3421#:~:text=There%20may%20be%20a%20few,other%20discounts%20or%20promotions Discounts].
==Fees and taxes==
Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.
You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.
2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.
Airbnb supports attachments in JPG, GIF and PNG format.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.
This is because it is Airbnb policy not to change this listing type while it is connected.
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.
'''No prices/availability in Airbnb'''
Your max_days_notice setting in Airbnb is set to zero which is making the listing unavailable.
You can adjust it directly in Airbnb, it is called maximum advance notice or similar.
Or you can set it to a specific value in Beds24 (Max Days in Advance = 365) and upload it to Airbnb via the Export to Airbnb button.
Note: {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PRICING > Max Days in Advance = No Limit in Beds24 will not change the value already set in Airbnb.
'''Availability in Beds24/Dates closed in Airbnb'''
When Airbnb bookings have been marked as "Cancelled by Host" Airbnb will not reopen dates where you have previously cancelled a booking. The dates should be available at all other channels.
==Common Errors==
'''You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.
'''Cannot change address in status Auto closed (availability). Please contact the local support for assistance.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.
'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.
'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.
'''Your longer stay discount must be greater than or equal to your shorter stay discount.'''
Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.
'''The listing is subject to city registration. Please submit an application or input existing registration details'''
