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'''Messages do not send or import to Beds24'''
= Troubleshooting and common errors =
'''"Not Processed" '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.
'''"Not Connected" ''' You have disconected disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.
'''Listing shows as "Importing" in the Airbnb Extranet '''
'''Sorry, we cannot activate your listing.'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log in to into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place
'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
'''You do not have permission to access this resource'''
This listing is not in the connected Airbnb account. Send us a support ticket.
'''Smart Pricing was not deactivated before connecting'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.
'''Airbnb account is not connected, please connect account'''
Log into your Airbnb account
