17,098
edits
Changes
Jump to navigation
Jump to search
'''xx not allowed as room nameInvalid checkin/checkout''' You need to use a generic room nameCheck that the formats for Check-in and Check-out are correct.
= Common Errors =
'''Code 497 - Authorization error. Access denied while trying to update hotel xyz'''
The property is not activated for the use of the content API. Log into your Booking.com account, cancel the connection with Beds24 then request a new one which includes the content API.
Go to SETTINGS->CHANNEL MANAGER->BOOKING.COM and click on "View Actual Data". If the prices and availability you see there are correct click UPDATE. Allow your update to be processed then open the room again.
'''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address''' Some changes (i.e. location or language) are not allowed by Booking.com when the property is open/bookable. Contact Booking.com support if you need to make such changes. '''Hotel has non-Latin characters in name ''' Adjust your property name to contain only latin letters and numbers. '''xx not allowed as room name''' You need to use one of the room names Booking.com alows Click on the "Room" button next to the room and select "Get allowed room names". '''Invalid phone number/ The phone number (number) is not valid for international calling'''
Check that your phone number has a country code and that the country code is separated by a blank space from the rest of the number.
'''CityName: Property content No hotel facilities defined ''' Go to SETTINGS->PROPERTIES->DESCRIPTION and add features. ''''No resolvable address is requiredspecified''' Complete Booking.com considers your address invalid. Update your contact details address in SETTINGS->PROPERTIES->DESCRIPTION.
'''PostalCode: Property content is requiredNo contacts specified''' Complete your Add a contact details in in SETTINGS->PROPERTIES->DESCRIPTION.
'''Property has no licence number / PropertyLicenseNumber is mandatory for this location'''
Enter your licence number in SETTINGS->PROPERTIES->DESCRIPTION.
'''Code 121 - Accommodation duplicates for room name''' Booking.com allows every room name to be used only once. If you have a room type in Booking.com but individual rooms in Beds24 you can use [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]. '''Room name does not contractedcorrespond to Room Type ''' Booking. Hotel could com does not be added to legal entity with id xxxallow the room name you have chosen for the selected room type. Change either the room name or the room type. Legal entity xxx '''Invalid occupancy for this room type ''' The number of guest set for this room is not allowed to add properties in country: YZthe chosen room type. Please contact your account manager '''Room (room_id) does not have kitchen or kitchenette ''' Contact BookingThe room type you have specified room should have a kitchen or kitchenette.com support Go to SETTINGS->PROPERTIES->ROOMS->SETUP and have all countries you are active in add it under "Features". '''No defined facilities for specified room''' Go to SETTINGS->PROPERTIES->ROOMS->SETUP and add your Partner Card (LEID)facilities under "Features". '''No photos uploaded for specified room''' Go to SETTINGS->BOOKING PAGE->PICTURES and add pictures.
'''Code 733 - Property has pending photo requests
Please ensure you have added a Caption to each of your pictures. SETTINGS-> BOOKING PAGE -> PICTURES , click MANAGE and then enter the Caption. If the error still occurs after a couple of hours your pictures are stuck at Booking.coms end. Contact Booking.com support and ask them to push the pictures.
'''Code 121 - Accommodation not contracted. Hotel could not be added to legal entity with id xxx. Legal entity xxx is not allowed to add properties in country: YZ. Please contact your account manager'''
Contact Booking.com support and have all countries you are active in to your Partner Card (LEID)
'''This SPO Hotel has not given invoice details or signed contract'''
'''No rates defined '''
'''No rooms active'''
Check if you have sent rooms.
= Import Properties from Booking.com =
You can create a new property and rooms in Beds24 from a property in Booking.com. The Booking.com hotel and room IDs will be automatically added to the channel manager settings.
