17,090
edits
Changes
Jump to navigation
Jump to search
[[Category:Set up Instructions]]
If your a bedroom as has an ensuite bathroom you can add this manaully. Example for a bedroom with a king bed and an ensuite: BEDROOM BED_KING ENSUITE
Settings {{#fas:cog}} (SETTINGS) BOOKING PAGE > Booking Page > PicturesPICTURES
SMOKING_AREAS
CHILDREN_WELCOME FAMILY_ROOMS
no edit summary
[[Category:Channel Manager]]
[[Category:Booking.com]]
[[Category:Channel Manager]]
[[Category:Troubleshooting]]
= Rate Plans and Prices =
The pricing model for properties sent from Beds24 is Occupancy (OBP). This allows you to send prices for different occupancies. One rate plan is created. The rate ID gets auto populated in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM.
If you need more rate plans for example a for different occupancies, a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> To use this function your connection need to be activated for content. If you see the error message "Access denied" your connection is not activated for content. Log into your Booking.com accoun tand change the connection type. Then try again.
==Check how your property performs on Booking==
You can access your property score on Booking.com and suggestions on how to improve your properties performance.
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > MANAGE CONTENT
*Click on the "Property" button next to the property and select "Check Status"
==Content Setup==
===Policiesand House Rules===Policies for '''petsPets''' and '''smoking''' as sent via feature codes. Property featues are (default = allowed) is property features which can be selected in {{#fas:cog}} (SETTINGS->) PROEPRTIES->DESCRIPTIONS "Features", room features in SETTINGS->PROEPRTIES->ROOMS->SETUP.If you set nothing we send pets allowed. Allowed feature codes are:
PETS_CONSIDERED PETS_NOT_ALLOWED PETS_SERVICE_ONLY If applicable a petfee can be set in {#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". '''Smoking''' (default = not allowed) is property features which can be selected in {{#fas:cog}} (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". If you st nothing we send smoking not allowed. Allowed feature codes are: SMOKING_ALLOWED SMOKING_NOT_ALLOWED SMOKING_AREAS '''Events/parties''' (default = not allowed) is property features which are selected in {{#fas:cog}} (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". If you set nothing we send parties not allowed. Allowed features codes are: EVENTS_ALLOWED '''Cancellation policies''' and "Quiet Hours" are set in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> nest to the setting for information on the possible values.
===Fees and Taxes===
*VAT will be sent according to the VAT amount you have set in {{#fas:cog}} (SETTINGS) PROPERTIES ->PROPERTIES-BOOKING RULES*Other fees and taxes in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom".
===Room Configuration: Define Bedrooms and Bathrooms===
Bedrooms and bathrooms can be set up for the property (SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->DESCRIPTION) or per room (SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP).
*Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.
Example 1: All units (rooms) have one king bed and one bathroom. In this case you can set up the bedroom and bathroom in SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
Example 2: You have one unit with one bedroom and another unit with two bedrooms. In this case set the bedrooms up in SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP.
Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.
*Close the pop up and then press SAVE.
If you want to send additional bathroom features you can add these manually:
===Meals===
If you offer meals you can set these in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-> SPECIFIC PROPERTY CONTENT in "Custom".
===Accepted Payments===
The card types you have ticked in {{#fas:cog}} (SETTINGS->) PAYMENTS->CREDIT CARD COLLECTION will be sent as accepted payments to Booking.com. I you have not ticked any "Chash only" will be sent.
<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Details about CVC and card details being sent to Beds24 need to be set in your Booking.com extranet. If required ask Booking.com support to assist you.
===Amenities===
Amenities can be set up for the property (SETTING-{{#fas:cog}} (SETTINGS) >PROPERTIES->DESCRIPTION) or per room (SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP).
*Click on the "Edit " button next to the "Features" field.
Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in SETTING-{{#fas:cog}} (SETTINGS) >PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
Example 2: You have one unit with Wifi one and another unit without Wifi. In this case set the Wifi up in SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP.
===Pictures===
Pictures activated for the property or room in {{#fas:cog}} (SETTINGS-) >BOOKING ENGINE->PICTURES will be sent.
Booking.com requires tags. Tags will be extracted from the English language "Captions" which you can apply/change in the picture settings:
Click on the green button 'Manage' to get to the section where you can edit the caption.
===License, Type of Residence, Property managed by (rentals only)===
For some regions licences are mandatory. Property licences need to be entered in {{#fas:cog}} (SETTINGS->) PROPERTIES->DESCRIPTION. If your location requires a license per room you can set this in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT in "Custom".
Defaults are
*Property managed by: Professional company. If the property is managed by a private person you can set this in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-Y BOOKING.COM-SPECIFIC ROOM PROPTERY CONTENT in "Custom". *Type of residence: other. If the type of residence is primary or secondary you can set this in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT in "Custom".
===Star Rating (hotels only)===
If you have a starrating you can add it in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT i in "Custom".
= Common Errors =
'''Code 497 - Authorization error. Access denied while trying to update hotel xyz'''
The property is not activated for the use of the content API. Log into your Booking.com account, cancel the connection with Beds24 then request a new one which includes the content API.
'''Code 737 - Access denied trying to update hotel'''
The property is not activated for the use of the content API. Log into your Booking.com account, cancel the connection with Beds24 then request a new one which includes the content API.
'''No availability pushed'''
Go to {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM and click on "View Actual Data". If the prices and availability you see there are correct click UPDATE. Allow your update to be processed then open the room again.
'''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address'''
'''No hotel facilities defined '''
Go to {{#fas:cog}} (SETTINGS->) PROPERTIES->DESCRIPTION and add features.
''''No resolvable address is specified'''
Booking.com considers your address invalid. Update your address in {{#fas:cog}} (SETTINGS->) PROPERTIES->DESCRIPTION.
'''No contacts specified'''
Add a contact in in {{#fas:cog}} (SETTINGS->) PROPERTIES->DESCRIPTION.
'''Invalid checkin/checkout'''
'''Property has no licence number / PropertyLicenseNumber is mandatory for this location'''
Enter your licence number in {{#fas:cog}} (SETTINGS->) PROPERTIES->DESCRIPTION.
'''duplicates for room name'''
'''Room (room_id) does not have kitchen or kitchenette '''
The room type you have specified room should have a kitchen or kitchenette. Go to {{#fas:cog}} (SETTINGS->) PROPERTIES->ROOMS->SETUP and add it under "Features".
'''No defined facilities for specified room'''
Go to {{#fas:cog}} (SETTINGS->) PROPERTIES->ROOMS->SETUP and add your facilities under "Features".
'''No photos uploaded for specified room'''
Go to {{#fas:cog}} (SETTINGS-) PROPERTIES >BOOKING PAGE-ENGINE >PICTURES and add pictures.
'''Code 733 - Property has pending photo requests''' Please ensure you have added a Caption to each of your pictures. {{#fas:cog}} (SETTINGS-> ) BOOKING PAGE -ENGINE > PICTURES , click MANAGE and then enter the Caption. If the error still occurs after a couple of hours your pictures are stuck at Booking.coms end. Contact Booking.com support and ask them to push the pictures.
'''Code 733 - Error when adding hotel to legal entity: Can not add this hotel to group contract as partner has no contract for XY'''
Contact Booking.com support and have all countries you are active in to your Partner Card (LEID)
'''Code 121 - Accommodation not contracted. Hotel could not be added to legal entity with id xxx. Legal entity xxx is not allowed to add properties in country: YZ. Please contact your account manager'''
#Click on the "View content sent to Booking.com" link to see what will send.
#Go back to {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM and click on the "Manage Content" button.
#Click "Property" to update the content for the property or on "Room" to update the content for the room. Then select "Update at Booking.com".
AIRPORT_SHUTTLE
CLEANING_ENHANCED
CLEANING_INCLUDED
CLEANING_DISINFECTANT
CONCIERGE
SHOE_SHINE
NEWSPAPER CHECK_IN_OUT_SELF
EXPRESS_CHECK_IN_OUT
MINIATURE_GOLF
WATER_PARKS
SMOKING_ALLOWED
SMOKING_NOT_ALLOWED
SMOKING_AREAS
NON_SMOKING_ROOMS
CHILDREN_WELCOME
CHILDREN_CLUB
PLAYGROUND
SAFE
SAFE_LARGE CO_DETECTOR SMOKE_DETECTOR FIRST_AID_KIT
TV_HD_32_PLUS
TV_PAY_PER_VIEW TV_STREAMING
MOVIES
MOVIES_FREE
