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[[Category:Set up Instructions]]
Click on the "View content sent to Booking.com" link. If you see problems click on the links in the "Settings" column to go to the settings where you can fix the problems. As far as possible existing fields are sent to Booking.com. Unique information '''Step 1: Submit your legal entity ID for Booking.com can be entered in SETTINGS CHANNEL MANAGER->BOOKING.COM -> SPECIFIC CONTENT. registration'''
When your content meets yours and Booking.coms requirement you can push your property and rooms. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Make sure your property address, latitude and longitude are correct because this can not be changed later. ==If you manage more than one property in a Booking.com account ==You need a Booking.com group account if you want to send properties to an existing Booking.com account.
After we have notified you that we have registered your legal entity ID you can push properties and rooms:
#Tick '''Step 2: Check your content meets Booking.coms requirements''' *Click on the "View content sent to Booking.com" link. If you see problems click on the links in the "Settings" column to go to the settings where you can fix the check box problems. *As far as possible existing fields are sent to Booking.com. Unique information for "Inventory Booking.com can be entered in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > SPECIFIC CONTENT. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Make sure your property address, latitude and longitude are correct because this can not be changed later. '''Step 3: Push content''' After we have notified you that we have registered your legal entity ID and Prices your content meets Booking.coms requirements you can push properties and Bookingsrooms:#Change Enable = "Enabled" and SAVE.#Click on the "Manage Sync Content" button. ##Click on the "Property" button next to the property and select "Send to Booking.com Account xxx" button to create a property.
Booking.com will send you an E-mail to finalize the contract. After this is done you can open the property. #Click on the "Manage Content" button. #Click on the "Property" button next to the property and select "Check Property". If you see errors (red) fix them then check again. Warnings are shown in yellow and should be addressed but this is not mandatory. When you see no error your can open the property at Booking.com. ##To open the property click on the "Property" button next to the property and select "Open Property". ##Click on the "Property" button next to the property and select "Check Status". Properties with status “XML Ready to Open” will automatically be opened within 24 hours.SMOKING_NOT_ALLOWED
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> To use this function your connection need to be activated for content. If you see the error message "Access denied" your connection is not activated for content. Log into your Booking.com accoun tand change the connection type. Then try again.SMOKING_AREAS
==Content Setup=====Policies===Policies for '''petsEvents/parties''' and '''smoking''' as sent via feature codes. Property featues (default = not allowed) is property features which are selected in {{#fas:cog}} (SETTINGS->) PROEPRTIES->DESCRIPTIONS "Features", room . If you set nothing we send parties not allowed. Allowed features in SETTINGS->PROEPRTIES->ROOMS->SETUP.codes are:
If your a bedroom as has an ensuite bathroom you can add this manaully. Example for a bedroom with a king bed and an ensuite: BEDROOM BED_KING ENSUITE
Settings > Booking Page > Pictures Click on the green button 'Manage' to get to the section where you can edit the caption. ===License, Type of Residence, Property managed by (rentals only)===For some regions licences are mandatory. Property licences need to be entered in SETTINGS->PROPERTIES->DESCRIPTION. If your location requires a license per room When you can set this click on the "Licence" button in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-SPECIFIC ROOM > SYNC CONTENT you will see which licence types are possible in your region and you can enter your licence ID. A click on "CustomSend"will update the licence information to Booking.com.
If you want to change You can update pictures, house rules and content from Beds24 data for properties and pictures and content for rooms in Booking.com:.
SMOKING_AREAS
CHILDREN_WELCOME CHILDREN_CLUB FAMILY_ROOMS
[[Category:Channel Manager]]
[[Category:Booking.com]]
[[Category:Channel Manager]]
[[Category:Troubleshooting]]
<div class="heading">Booking.com: Create new accounts, properties and rooms</div> This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and explains how to create new accounts, properties and rooms on Booking.com directly from Beds24.
If you have a Booking.com group account you can send properties and rooms directly from Beds24 to Booking.com. <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24[|these instructions]] if you want to import properties from Booking.com to Beds24.
=Minimum Requirements=
= Rate Plans and Prices =
The pricing model for properties sent from Beds24 is Occupancy (OBP). This allows you to send prices for different occupancies. One rate plan is created. The rate ID gets auto populated in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM> MAPPING.
If you need more rate plans for example a for different occupancies, a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
Rates and Daily Prices in which "Booking.com" is ticked will send.
= Limitations=
*You need a Booking.com group account if you want to send properties to Booking.com.
*Descriptions can can not be sent to Booking.com. They will create descriptions for you.
*Extra fees and taxes can not be included in the accommodation price.
= Setup=
Booking.com group accounts have a "Group Home" tab. If you do not see a "Group Home" tab when you log into Booking.com you do not have a group account. If you do not have a group account contact Booking.com support and ask them to create a group account for you.
*Start a support ticket via the SUPPORT button in the top left of your control panel with your legal entity ID. We will then prepare the connection for you.
##If you see errors fix them. When you see "Success" you can send your rooms.
##Click on the "Room" button next to the room and select "Get allowed room names". An English room name is mandatory. You can have a room name in a local language as well. Double check your room uses one of these names. If not you can set a specific name just for Booking.com in {{#fas:cog}} (SETTINGS>) CHANNEL MANAGER>BOOKING.COM>SPECIFIC ROOM CONTENT.
##Click on the "Room" button next to the room and select "Create at Booking.com" to create the room.
##If you see errors fix them. When you see "Success" the room was sent.
##To open the property click on the "Property" button next to the property and select "Open Property".
##Click on the "Property" button next to the property and select "Check Status". Properties with status “XML Ready to Open” will automatically be opened within 24 hours.
'''Step 4: Assign pictures'''
Booking.com will put all pictures which we sent into the picture gallery for the property. Wait a few minutes for Booking.com to process your pictures into the property gallery then press "Update to Booking.com" for your rooms
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> To use this function your connection need to be activated for content. If you see the error message "Access denied" your connection is not activated for content. Log into your Booking.com account and change the connection type. Then try again.
==Create a new Check how your property performs on Booking.com account from Beds24==#Tick the check box for "Inventory You can access your property score on Booking.com and Prices and Bookings" and SAVEsuggestions on how to improve your properties performance. *Go to {{#Click on the "Manage Content" buttonfas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING. COM > MANAGE CONTENT##*Click on the "Property." button next to the property and select "Create new Booking.com AccountCheck Status" to create an account containing this ==Content Setup=====Policies and House Rules==='''Pets'''(default = allowed) is propertyfeatures which can be selected in {{#fas:cog}} (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". ##If you see errors fix themset nothing we send pets allowed.Allowed feature codes are: PETS_CONSIDERED PETS_NOT_ALLOWED PETS_SERVICE_ONLY If applicable a petfee can be set in {{##Click on the fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "RoomCustom" button next to the room and select "Get . '''Smoking''' (default = not allowed room names". An English room name ) is mandatory. You property features which can have a room name be selected in a local language as well. Double check your room uses one of these names.{{##Click on the fas:cog}} (SETTINGS) PROEPRTIES> DESCRIPTIONS "Room" button next to the room and select "Create at Booking.comFeatures" to create the room. ## If you see errors fix them. When you see "Success" the room was sentst nothing we send smoking not allowed. Allowed feature codes are: SMOKING_ALLOWED
EVENTS_ALLOWED '''Cancellation policies''' and "Quiet Hours" are set in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> nest to the setting for information on the possible values.
===Fees and Taxes===
*VAT will be sent according to the VAT amount you have set in {{#fas:cog}} (SETTINGS) PROPERTIES ->PROPERTIES-BOOKING RULES*Other fees and taxes in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT in "Custom".
===Room Configuration: Define Bedrooms and Bathrooms===
Bedrooms and bathrooms can be set up for the property (SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->DESCRIPTION) or per room (SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP).
*Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.
Example 1: All units (rooms) have one king bed and one bathroom. In this case you can set up the bedroom and bathroom in SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
Example 2: You have one unit with one bedroom and another unit with two bedrooms. In this case set the bedrooms up in SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP.
Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.
*Close the pop up and then press SAVE.
If you want to send additional bathroom features you can add these manually:
===Meals===
If you offer meals you can set these in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-> SPECIFIC PROPERTY CONTENT in "Custom".
===Accepted Payments===
The card types you have ticked in {{#fas:cog}} (SETTINGS->) PAYMENTS->CREDIT CARD COLLECTION will be sent as accepted payments to Booking.com. I you have not ticked any "Chash Cash only" will be sent.
<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Details about CVC and card details being sent to Beds24 need to be set in your Booking.com extranet. If required ask Booking.com support to assist you.
===Amenities===
Amenities can be set up for the property (SETTING-{{#fas:cog}} (SETTINGS) >PROPERTIES->DESCRIPTION) or per room (SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP).
*Click on the "Edit " button next to the "Features" field.
Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in SETTING-{{#fas:cog}} (SETTINGS) >PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
Example 2: You have one unit with Wifi one and another unit without Wifi. In this case set the Wifi up in SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP.
===Pictures===
*Pictures activated for the property or room in {{#fas:cog}} (SETTINGS-) >BOOKING ENGINE->PICTURES will be sent. *Booking.com will put all pictures which we sent into the picture gallery for the property. After Booking.com has put them there you can map them to your rooms by sending an update for the room.*Booking.com requires tags. Tags will be extracted from the English language "Captions" which you can apply/change in the picture settings in {{#fas:cog}} (SETTINGS) BOOKING PAGE > PICTURES. Click on the green button 'Manage' to get to the section where you can edit the caption.
Booking.com requires tagswill put all pictures which we sent into the picture gallery for the property. If you add pictures to a room you need to update the property first, wait a few minutes for Booking. Tags will be extracted from com to process your pictures into the English language property gallery then press "CaptionsUpdate to Booking.com" which you can apply/change in the picture settings:for your rooms.
===Type of Residence, Property managed by (rentals only)===
Defaults are
*Property managed by: Professional company. If the property is managed by a private person you can set this in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT in "Custom". *Type of residence: other. If the type of residence is primary or secondary you can set this in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT in "Custom".
===Star Rating (hotels only)===
If you have a starrating you can add it in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT i in "Custom".
= Common Errors =
'''Code 497 - Authorization error. Access denied while trying to update hotel xyz'''
The property is not activated for the use of the content API.
Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
'''Code 737 - Access denied trying to update hotel'''
The property is not activated for the use of the content API. Log into your Booking.com account, cancel the connection with Beds24 then request a new one which includes the content API.
'''No availability pushed'''
Go to {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM and click on "View Actual Data". If the prices and availability you see there are correct click UPDATE. Allow your update to be processed then open the room again.
'''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address'''
'''No hotel facilities defined '''
Go to {{#fas:cog}} (SETTINGS->) PROPERTIES->DESCRIPTION and add features.
''''No resolvable address is specified'''
Booking.com considers your address invalid. Update your address in {{#fas:cog}} (SETTINGS->) PROPERTIES->DESCRIPTION.
'''No contacts specified'''
Add a contact in in {{#fas:cog}} (SETTINGS->) PROPERTIES->DESCRIPTION.
'''Invalid checkin/checkout'''
'''Property has no licence number / PropertyLicenseNumber is mandatory for this location'''
Enter your licence number in {{#fas:cog}} (SETTINGS->) PROPERTIES->DESCRIPTION.
'''duplicates for room name'''
'''Room (room_id) does not have kitchen or kitchenette '''
The room type you have specified room should have a kitchen or kitchenette. Go to {{#fas:cog}} (SETTINGS->) PROPERTIES->ROOMS->SETUP and add it under "Features".
'''No defined facilities for specified room'''
Go to {{#fas:cog}} (SETTINGS->) PROPERTIES->ROOMS->SETUP and add your facilities under "Features".
'''No photos uploaded for specified room'''
Go to {{#fas:cog}} (SETTINGS-) PROPERTIES >BOOKING PAGE-ENGINE >PICTURES and add pictures.
'''Code 733 - Property has pending photo requests''' Please ensure you have added a Caption to each of your pictures. {{#fas:cog}} (SETTINGS-> ) BOOKING PAGE -ENGINE > PICTURES , click MANAGE and then enter the Caption. If the error still occurs after a couple of hours your pictures are stuck at Booking.coms end. Contact Booking.com support and ask them to push the pictures. '''Code 733 - Error when adding hotel to legal entity: Can not add this hotel to group contract as partner has no contract for XY''' Contact Booking.com support and have all countries you are active in to your Partner Card (LEID)
'''Code 733 - Room occupancy (4) for room 123456789 ("Double Room with Balcony") does not correspond to RoomType (Double)'''
The wrong Room Type has been selected, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT and update the Room Type to an appropriate setting.
'''Code 121 - Accommodation not contracted. Hotel could not be added to legal entity with id xxx. Legal entity xxx is not allowed to add properties in country: YZ. Please contact your account manager'''
'''No rooms active'''
Check if you have sent rooms.
'''TPA_Extensions/PropertyTaxInfo/PropertyRegisteredInVcs is mandatory for this location '''
You need to set a LEGALREGISTERED custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings.
'''TPA_Extensions/PropertyTaxInfo/PropertyHasVat is mandatory for this location '''
You need to set a LEGALHASVAT custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings.
TPA_Extensions/PropertyTaxInfo/PropertyDeclaresRevenue is mandatory for this location
You need to set a LEGALDECLARESREVENUE custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings.
=Update Content to Booking.com=
#Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT.#Click "Update to Booking.com" for the property or room you want to update. #Click on the "View content sent to Booking.com" link to see what will send.#Go If the the data you see there is what you send to Booking.com to override what is currently set in Booking.com go back to {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM > SYNC CONTENT and click on the "Manage Content" buttonUpdate to Booking. #Click "Propertycom" , select what you want to update the content for the property or on "Roomsend and click " to update the content for the room. Then select "Update at Booking.comConfirm".
Booking.com will put all pictures which we sent into the picture gallery for the property. If you want to change pictures in a room you need to update the property first, wait a few minutes for Booking.com to process your pictures into the property gallery then press "Update to Booking.com" for your rooms.
<div class="warning">{{#fas:exclamation-triangle}} Click on the "View content sent to Booking.com" link to check what will send. All existing content, manual changes or additions you entered directly in Booking.com will be overridden when you click "Update at Booking.com". </div>
=Disconnect=
AIRPORT_SHUTTLE
CLEANING_ENHANCED
CLEANING_INCLUDED
CLEANING_DISINFECTANT
CONCIERGE
SHOE_SHINE
NEWSPAPER CHECK_IN_OUT_SELF
EXPRESS_CHECK_IN_OUT
MINIATURE_GOLF
WATER_PARKS
SMOKING_ALLOWED
SMOKING_NOT_ALLOWED
SMOKING_AREAS
NON_SMOKING_ROOMS
CHILDREN_WELCOME
PLAYGROUND
SAFE
SAFE_LARGE CO_DETECTOR SMOKE_DETECTOR FIRST_AID_KIT
TV_HD_32_PLUS
TV_PAY_PER_VIEW TV_STREAMING
MOVIES
MOVIES_FREE
