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# Arrival info Check in/out, contact details, where to pick up keys etc.
# Information which credit cards are accepted.
If you need more rate plans for example a for different occupancies, a non-refundable rate or your One rate plan contains meals you can create additional is created. The rate plans ID gets auto populated in [[Booking.com_XML {{#fas:_Create_Booking.com_Rate_Plans_in_Beds24|cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]MAPPING.
Rates and Daily Prices If you need more rate plans for example a for different occupancies, a non-refundable rate or your rate plan contains meals you can create additional rate plans in which "Booking{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com" is ticked will sendCOM > RATE PLANS.
As far as possible existing fields are sent to 2. If you do not see a "Group Home" tab when you log into Booking.com*Click on "Request Legal Entity ID"*Check your the corporate information available in Beds24 is correct. If required adjust it. Unique information for *Click on "Send Request"This will trigger Booking.com can be entered in SETTINGS CHANNEL MANAGER->BOOKINGto send you a contract.COM -> SPECIFIC CONTENTCheck your Email address and sign the contract.
When your content meets yours and <span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span>Until you have connected at least on property you will see the message "Partner Card not found for the given data" when you click on "Check Status". You can ignore this message because Booking.coms requirement com recognises the connection between the legal entity ID and Beds24 only after you can push your property have made an interface request and rooms/or sent an accommodation.</div></div>
==If you manage more than one property applicable a petfee can be set in a Booking{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com account ==You need a Booking.com group account if you want to send properties to an existing Booking.com accountCOM > SPECIFIC PROPERTY CONTENT in "Custom".
Booking.com group accounts have a "Group Home" tab. If you do not see a "Group Home" tab when you log into Booking.com you do not have a group account. If you do not have a group account contact Booking.com support and ask them to create a group account for you.
In order to push your '''Smoking''' (default = not allowed) is property to the right Booking.com account we need your legal entity ID features which only group accounts have. This is can be selected in {{#fas:cog}} (SETTINGS) a special ID which is not your BookingPROEPRTIES> DESCRIPTIONS "Features".com hotel partner ID or hotel ID.*Check for your legal entity ID. If you do st nothing we send smoking not have it ask Booking.com support to give it to you or contact us via a support ticket.*Start a support ticket via the SUPPORT button in the top left of your control panel with your legal entity IDallowed. We will then prepare the connection for you. Allowed feature codes are:
After we have notified you that we have registered your legal entity ID you can push properties and rooms:SMOKING_ALLOWED
#Tick the check box for "Inventory and Prices and Bookings" and SAVE.#Click on the "Manage Content" button. ##Click on the "Property" button next to the property and select "Send to Booking.com Account xxx" to create a property. ##If you see errors fix them. When you see "Success" you can send your rooms.##Click on the "Room" button next to the room and select "Get allowed room names". An English room name is mandatory. You can have a room name in a local language as well. Double check your room uses one of these names.##Click on the "Room" button next to the room and select "Create at Booking.com" to create the room. ##If you see errors fix them. When you see "Success" the room was sent. ##Click on the "Property" button next to the property and select "Check Status". If you see errors (red) fix them then check again. Warnings are shown in yellow and should be addressed but this is not mandatory. When you see no error your can open the property at Booking.com. ##To open the property click on the "Property" button next to the property and select "Open Property". ##Click on the "Property" button next to the property and select "Check Status". Properties with status “XML Ready to Open” will automatically be opened within 24 hours.SMOKING_NOT_ALLOWED
'''NOTE''': To use this function your connection need to be activated for content. If you see the error message "Access denied" your connection is not activated for content. Log into your Booking.com account and change the connection type. Then try again.SMOKING_AREAS
==Create a new Booking.com account from Beds24==
#Tick the check box for "Inventory and Prices and Bookings" and SAVE.
#Click on the "Manage Content" button.
##Click on the "Property." button next to the property and select "Create new Booking.com Account" to create an account containing this property.
##If you see errors fix them.
##Click on the "Room" button next to the room and select "Get allowed room names". An English room name is mandatory. You can have a room name in a local language as well. Double check your room uses one of these names.
##Click on the "Room" button next to the room and select "Create at Booking.com" to create the room.
##If you see errors fix them. When you see "Success" the room was sent.
Booking.com will send you an E-mail to finalize the contract. After this '''Events/parties''' (default = not allowed) is done you can open the property. features which are selected in {{#Click on the "Manage Content" button. #Click on the fas:cog}} (SETTINGS) PROEPRTIES> DESCRIPTIONS "Property" button next to the property and select "Check PropertyFeatures". If you see errors (red) fix them then check againset nothing we send parties not allowed. Warnings Allowed features codes are shown in yellow and should be addressed but this is not mandatory. When you see no error your can open the property at Booking.com. ##To open the property click on the "Property" button next to the property and select "Open Property". ##Click on the "Property" button next to the property and select "Check Status". Properties with status “XML Ready to Open” will automatically be opened within 24 hours.:
'''NOTE''': To use this function your connection need to be activated for content. If you see the error message "Access denied" your connection is not activated for content. Log into your Booking.com accoun tand change the connection type. Then try again.EVENTS_ALLOWED
==Content Setup=====Cancellation Policies===Policies for '''pets''' and ''Cancellation policies'smoking''' as sent via feature codes. Property featues are selected set in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER > BOOKING.COM >PROEPRTIES-SPECIFIC PROPERTY CONTENT >DESCRIPTIONS "Features"POLICIES, room features in SETTINGS->PROEPRTIES->ROOMS->SETUPtick the policies that apply for your property.
===Fees and Taxes===*VAT will be sent according to the VAT amount you have set in {{#fas:cog}} (SETTINGS) PROPERTIES ->PROPERTIES-BOOKING RULES*Other fees and taxes in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT in "Custom".
===Room Configuration: Define Bedrooms and Bathrooms===Bedrooms and bathrooms can be set up for the property (SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->DESCRIPTION) or per room (SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP).
'''NOTE<span style=color:''' #fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up.
If your a bedroom as has an ensuite bathroom you can add this manaully. Example for a bedroom with a king bed and an ensuite: BEDROOM BED_KING ENSUITE
===Meals===If you offer meals you can set these in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-> SPECIFIC PROPERTY CONTENT in "Custom".
===Accepted Payments===The card types you have ticked in {{#fas:cog}} (SETTINGS->) PAYMENTS->CREDIT CARD COLLECTION will be sent as accepted payments to Booking.com. I you have not ticked any "Chash Cash only" will be sent.
'''NOTE<span class="" style="color:''' #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Details about CVC and card details being sent to Beds24 need to be set in your Booking.com extranet. If required ask Booking.com support to assist you.
===Amenities===Amenities can be set up for the property (SETTING-{{#fas:cog}} (SETTINGS) >PROPERTIES->DESCRIPTION) or per room (SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP).
'''NOTE<span style=color:''' #fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.coms amenities are not identical with the features Beds24 offers under "Features". You can manually add Booking.com speceific amenities. For more information see "All feature codes" below.
===Pictures===*Pictures activated for the property or room in {{#fas:cog}} (SETTINGS-) >BOOKING ENGINE->PICTURES will be sent. *Booking.com will put all pictures which we sent into the picture gallery for the property. After Booking.com has put them there you can map them to your rooms by sending an update for the room.*Booking.com requires tags. Tags will be extracted from the English language "Captions" which you can apply/change in the picture settings in {{#fas:cog}} (SETTINGS) BOOKING PAGE > PICTURES. Click on the green button 'Manage' to get to the section where you can edit the caption.
Settings ==Security deposit==You can set a security deposit *in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > Booking Page PROPERTY CONTENT > PicturesROOM CONTENT. Defaults are payment at check-in in cash and return at check-out in cash.*in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM - > SPECIFIC PROPERTY CONTENT in "Custom" where you can also define how and when the payment needs to be made and how and when it is returned.
Click on If you have set a security deposit in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT this will be used provided it is the green button 'Manage' to get to same for all room types in the section where property. If you can edit have multiple room types and the captionvalue is different for each room type this setting will be ignored.
===License, Type of Residence, Property managed by (rentals only)===For some regions licences are mandatory. Property licences need to be entered in SETTINGS->PROPERTIES->DESCRIPTION. If your location requires a license per room you You can set this override these settings in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT in "Custom".
Defaults are ==License (rentals only)==*Property managed by: Professional company. If When you click on the property is managed by a private person you can set this "Licence" button in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-SPECIFIC ROOM > SYNC CONTENT you will see which licence types are possible in "Custom". *Type of residence: other. If the type of residence is primary or secondary your region and you can set this in SETTINGS-CHANNEL MANAGER-BOOKINGenter your licence ID.COM-SPECIFIC ROOM CONTENT in A click on "CustomSend"will update the licence information to Booking.com.
'''No availability pushed'''==Star Rating (hotels only)==If you have a star rating you can add it in Go to {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM and click on > SPECIFIC PROPERTY CONTENT i in "View Actual DataCustom". If the prices and availability you see there are correct click UPDATE. Allow your update to be processed then open the room again.
'''Code 150 - Changes are not permitted==Properties in France==Properties in France need to provide additional legal information. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want You need to modify latitude, longitude, property name, address''' Some changes add these in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT iin "Custom".e. location or language) are not allowed by Booking.com when Click on the property is opencontext help<span style="color:#019cde;“ >{{#far:question-circle}} </bookable. Contact Booking.com support if you need to make such changesspan> and see the information under "Legal".
'''Hotel has non= Common Errors =<div class="mw-Latin characters in name '''collapsible mw-collapsed"><div Adjust your property name to contain only latin letters and numbers. class="headline-collapse" > Partner Card not found for the given data</div> '''xx not allowed as room name'''<div class="mw-collapsible-content"> You need to use one of the room names Booking.com alows Click on recognises the "Room" button next to connection between the room legal entity ID and Beds24 only after you have made an interface request and select "Get allowed room names"/or sent an accommodation. You can ignore this message if you have not yet connected at least one property. </div></div>
''''No resolvable address is specified'''<div class="mw-collapsible mw-collapsed"><div Bookingclass="headline-collapse" > Code 150 - Changes are not permitted.com considers your address invalid. Update your address in SETTINGS</div><div class="mw->PROPERTIEScollapsible-content">DESCRIPTIONThis is because property 5587283 has status Open / bookable.Please contact your account manager if you want to modify latitude, longitude, property name, address
'''Invalid checkin/checkout'''<div class="mw-collapsible mw-collapsed"><div Check that the formats for Checkclass="headline-collapse" > Hotel has non-Latin characters in name</div><div class="mw-collapsible-content">Adjust your property name to contain only latin letters and Check-out are correctnumbers.</div></div>
'''Invalid occupancy for this room type '''<div class="mw-collapsible mw-collapsed"><div The number of guest set for this room class="headline-collapse" > No resolvable address is not allowed to the chosen room typespecified</div><div class="mw-collapsible-content">Booking.com considers your address invalid. Update your address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .</div></div>
'''Room (room_id) does not have kitchen or kitchenette '''<div class="mw-collapsible mw-collapsed"><div The room type you have class="headline-collapse" > No contacts specified room should have </div><div class="mw-collapsible-content">Add a kitchen or kitchenette. Go to contact in in {{#fas:cog}} (SETTINGS-) PROPERTIES >PROPERTIES-DESCRIPTION .</div>ROOMS-</div>SETUP and add it under "Features".
'''No defined facilities for specified room'''<div class="mw-collapsible mw-collapsed"><div Go to SETTINGSclass="headline-collapse" > Invalid checkin/checkout'</div>PROPERTIES<div class="mw-collapsible-content">ROOMSCheck that the formats for Check->SETUP in and add your facilities under "Features"Check-out are correct.</div></div>
'''No photos uploaded <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Property has no licence number / PropertyLicenseNumber is mandatory for specified room''this location'</div><div class="mw-collapsible-content">Enter your licence number in Go to {{#fas:cog}} (SETTINGS-) PROPERTIES > DESCRIPTION .</div>BOOKING PAGE-</div>PICTURES and add pictures.
'''Code 733 <div class="mw-collapsible mw- Property has pending photo requestscollapsed"><div Please ensure you have added a Caption to each of your pictures. SETTINGSclass="headline-collapse" > BOOKING PAGE duplicates for room name</div><div class="mw-collapsible-content"> PICTURES , click MANAGE and then enter the CaptionBooking.com allows every room name to be used only once. If the error still occurs after you have a couple of hours your pictures are stuck at room type in Booking.coms end. com but individual rooms in Beds24 you can use Contact Booking.com support and ask them to push the pictures[[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > No Products defined '''facilities for specified room '''No rates defined '''</div> '''No rooms active'''<div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >SETUP and add Check if you have sent roomsyour facilities under "Features".</div></div>
1) Login <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Code 733 - Property has pending photo requests</div><div class="mw-collapsible-content">Ensure you have added a Caption to Bookingeach of your pictures.com {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES , click MANAGE and go to ACCOUNT->CHANNEL MANAGERthen enter the Caption. If you do not see this option contact the error still occurs after a couple of hours your pictures are stuck at Booking.coms end. Contact Booking.com support and tell ask them you want to use a channel managerpush the pictures.</div></div>
2) Click the Start button and search <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Code 733 - Error when adding hotel to legal entity: Can not add this hotel to group contract as partner has no contract for BEDS24XY</div><div class="mw-collapsible-content">See above how to add a country to your Legal Entity ID.</div></div>
3) Complete <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Code 733 - Invalid checkin/checkout</div><div class="mw-collapsible-content">No checkin or checkout allowed times, has been set in Booking.com. Login to the rest of Booking.com extranet and go to Property tab > Policies > Guest information, enter the on screen instructions and make sure you select a two-way connection and contentdetails. </div></div>
4<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Code 733 - Description/Text 'XXXXXXX' is not an allowed room name in language 'en'</div><div class="mw-collapsible-content">The wrong Room Type Name has been selected, go to {{#fas:cog}} (SETTINGS) When ready you will receive CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT and update the Room Type Name to an appropriate setting. Click on the "et names" next to Room Type Name and select the appropriate name. An English room name is mandatory. You can have a notification from Booking.comroom name in a local language as well.</div></div>
Please note that at this stage Booking.com will not send all content. You can check what Booking.com sent when you click on the <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Products defined,'No rates defined, No rooms active'</div><div class="View mw-collapsible-content sent to Booking.com" link so >Check if you can see which information needs to be set up in Beds24have sent rooms.</div></div>
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyHasVat is mandatory for this location</div><div class="mw-collapsible-content">You need to set a LEGALHASVAT custom value in {{#fas:bookingconfirmcog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom".png|450px|linkFor instructions on the values you can set please click on the context help <span style=]][[Media"color:#007bff;“ >{{#far:bookingconfirmquestion-circle}} </span> icon next to the settings.png|view large]]</div></div>
Booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyDeclaresRevenue is mandatory for this location'</div><div class="mw-collapsible-content"> You need to set a LEGALDECLARESREVENUE custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com will remove your prices and Beds24 will now automatically update prices, availability and import bookingsCOM > SPECIFIC PROPERTY CONTENT in "Custom".For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings.</div></div>
If you want to change You can update pictures, house rules and content from Beds24 data for properties and pictures and content for rooms in Booking.com:.
SMOKING_AREAS
CHILDREN_WELCOME CHILDREN_CLUB FAMILY_ROOMS
[[Category:Channel Manager]]
[[Category:Booking.com]]
[[Category:Set up InstructionsChannel Manager]][[Category:Troubleshooting]]<div class="heading">Booking.com: Create new properties and rooms</div> This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > CONTENT and explains how to create properties and rooms on Booking.com directly from Beds24.
<div class="warning">{{#fas:exclamation-triangle}} ''This page explains how Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to create new accounts, import properties and rooms on from Booking.com directly from to Beds24.'' </div>
=What you should know and do before getting started=<div class="bluebox">If you have a Booking.com group account you can request to send properties and rooms directly from Beds24 to Booking.com. This function is only available for verified Beds24 accounts. The verification process will start when you perform Step 1 from the instructions below. Alternatively you can create the properties in Booking.com first and then map them to your property in Beds24. Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions on how to map]].</div>==Minimum Requirements==
If you do not meet these minimum requirements Booking.com will not set your listing live:
# Booking.com requires a complete address, phone number, latitude and longitude.
# Property titles can not have numeric codes and non-latin characters. Only use A-Z.
# Photos with a minimum size of 1024 x 683 px. No watermarks, logos or contact details.
# You need a cancellation policy.
# If you need a license number you need to enter it in Beds24 so we can send it.
== Rate Plans and Prices ==One rate plan The pricing model for properties sent from Beds24 is created. The rate ID gets auto populated in SETTINGS->CHANNEL MANAGER->BOOKINGOccupancy (OBP).COMThis allows you to send prices for different occupancies.
Price in which "Booking.com" is ticked will send. <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> '' Click on the "View Actual Data" Button to check which prices and availability will send.''
For information on advanced price options click [[Booking.com_XML:_Synchronise_bookings_prices_availability|here]].
== Limitations==*Descriptions can can not be sent to Booking.com. They will create descriptions for you.
*Extra fees and taxes can not be included in the accommodation price.
*Following information can not be sent. You need to add them directly in you Booking.com extranet. If you need assistance ask Booking.com support how to do thisassist you.
**"Nearest" features
**Extra bed options
**Transit texts
= SetupStep by Step Guide to send a new property from Beds24 to Booking.com=<div class="warning">{{#fas:exclamation-triangle}} This will create a new property on Booking.com. If you already have a property on Booking.com us [[Booking.com_XML:_Synchronise_bookings_prices_availability|these instructions]] for information on how to connect it to synchronise prices and availability. </div> Exporting a property is a complex process so the instructions need to be followed carefully. Click on "Expand" to view the details for each step. <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Store your legal entity ID</div><div class="View mw-collapsible-content sent ">You need a Booking.com group account if you want to send properties to Booking.com. Booking.com group accounts have a " linkGroup Home" tab. 1. If you see problems click on a "Group Home" tab when you log into Booking.com Start a support ticket via the links SUPPORT button in the "Settings" column to go to the settings where top left of your control panel with your legal entity ID. We will then store it for you can fix the problems.
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 2: Check your content meets Booking.coms requirements
</div>
<div class="mw-collapsible-content">
*Click on the "View content". If you see problems click on the links in the "Settings" column to go to the settings where you can fix the problems.
*As far as possible existing fields are sent to Booking.com. Unique information for Booking.com can be entered in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > SPECIFIC CONTENT.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Make sure your property address, latitude and longitude are correct because this can not be changed later.
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 3: Push property and rooms
</div>
<div class="mw-collapsible-content">
After your legal entity ID is registered and your content meets Booking.coms requirements you can push properties and rooms:
#Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > SYNC CONTENT
##Click on the "Send to Booking.com" button to create the property in Booking.com. If you see errors fix them. When you see "Success" the property has been created and you can send your rooms.
##Click on the "Room" button next to the room and select "Get allowed room names". An English room name is mandatory.
##If you want to have a room name in a local language as well, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT > ROOM TYPE NAMES and select from the 'get names' list.
##Click on the "Create at Booking.com" button to create the room. If you see errors fix them. When you see "Success" the room was sent.
##Click on the "Property" button next to the property and select "Check Status". If you see errors (red) fix them then check again. Warnings are shown in yellow and should be addressed but this is not mandatory. When you see no error your can open the property at Booking.com.
#Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING
##Click on "Price Data" to check which prices and availability will send. If required adjust your prices.
##Set "Activate" = Activate to push prices and availability to Booking.com.
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 4: Assign pictures
</div>
<div class="mw-collapsible-content">
Booking.com will put all pictures which we sent into the picture gallery for the property. Wait a few minutes for Booking.com to process your pictures into the property gallery then press "Update to Booking.com" for your rooms
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 5: Open the property'''
</div>
<div class="mw-collapsible-content">
#To open the property click on the "Property" button next to the property and select "Open Property".
#Click on the "Check Status" button. Properties with status “XML Ready to Open” will automatically open within 24 hours.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> To use this function your connection need to be activated for content. If you see the error message "Access denied" your connection is not activated for content. Log into your Booking.com account and change the connection type. Then try again.
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 6: Check your status on Booking.com
</div>
<div class="mw-collapsible-content">
You can access your property score on Booking.com and suggestions on how to improve your properties performance.
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT
*Click on the "Check Status" button
This is what the different status values mean:
*XML: Being built: This means that the property is in the process of being built. Check if you have pushed rooms (Step 4)
*XML: Ready to check: The property has successfully registered and Booking.com is reviewing the property information.
*XML: Ready to open: The property has been reviewed by Booking.com, and is ready to open. Go back to Step 6.
*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".
*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.
*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.
*Duplicate: This property has been found to be a duplicate of another property.
*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".
*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.
</div></div>
=Add countries to your Legal Entity ID=
Initially, the country of the legal entity and the country of the accommodation you want to create must be identical.
Once you have connected at least one property to Beds24, you can add countries to your legal entity ID.
*Click on the "View details". You will see your "Contract Countries"at the bottom
*Click on "Add Countries" to add more countries
</div></div>
=Content Requirements and how to set your content up=
==Policies and House Rules==
'''Pets''' (default = allowed) is property features which can be selected in {{#fas:cog}} (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". If you set nothing we send pets allowed. Allowed feature codes are:
PETS_CONSIDERED
PETS_NOT_ALLOWED
PETS_SERVICE_ONLY
===Quiet Hours (only for vacation rentals)==='''Cancellation policiesQuiet hours''' are set in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT in "Custom". click (?) Custom text for applicable values.
*Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.
*Criteria which only applies to one room should be entered in the room.
Example 1: All units (rooms) have one king bed and one bathroom. In this case you can set up the bedroom and bathroom in SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
Example 2: You have one unit with one bedroom and another unit with two bedrooms. In this case set the bedrooms up in SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP.
Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.
*Close the pop up and then press SAVE.
If you want to send additional bathroom features you can add these manually:
You can also manually add bedrooms and bathrooms. For more information see "All feature codes" below.
*Click on the "Edit " button next to the "Features" field.
Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in SETTING-{{#fas:cog}} (SETTINGS) >PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
Example 2: You have one unit with Wifi one and another unit without Wifi. In this case set the Wifi up in SETTING->{{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP.
Booking.com requires tagswill put all pictures which we sent into the picture gallery for the property. If you add pictures to a room you need to update the property first, wait a few minutes for Booking. Tags will be extracted from com to process your pictures into the English language property gallery then press "CaptionsUpdate to Booking.com" which you can apply/change in the picture settings:for your rooms.
===Star Rating Type of Residence, Property managed by (hotels rentals only)===*Property managed by: Professional company. If you have the property is managed by a starrating private person you can add it set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM -> SPECIFIC PROPERTY CONTENT in "Custom". *Type of residence: other. If the type of residence is primary or secondary you can set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM-> SPECIFIC ROOM PROPERTY CONTENT in "Custom".
= Common Errors =Key Collection (rentals only)== '''Code 497 - Authorization error. Access denied while trying If you want to update hotel xyz''' The property is not activated for the use of the content API. Log into inform your Booking.com accountguests how they can check in, cancel you can sent information via the connection with Beds24 then request a new one which includes the content API"Key Collection" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SYNC CONTENT.
<div class="mw-collapsible mw-collapsed"><div '''Invalid phone number class="headline-collapse" > Code 497 - Authorization error. Access denied while trying to update hotel xyz</ div><div class="mw-collapsible-content">The phone number (number) property is not valid activated for international calling'''the use of the content API, Code 737 - Access denied trying to update hotel Check that your phone number has a country code Please log into Booking.com and and that the country code is separated by a blank space go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from the rest of the numberBeds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > No hotel facilities defined '''availability pushed</div><div class="mw-collapsible-content"> Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM and click on "View Actual Data". If the prices and availability you see there are correct click UPDATE. Allow your update to be processed then open the room again. </div>PROPERTIES-</div>DESCRIPTION and add features.
Some changes '''No contacts specified'''(i.e. location or language) are not allowed by Booking.com when the property is open/bookable. Contact Booking.com support (this is what they mean by "your account manager") if you need to make such changes. Add a contact in in SETTINGS-</div>PROPERTIES-</div>DESCRIPTION.
<div class="mw-collapsible mw-collapsed"><div '''Property has no licence number class="headline-collapse" > xx not allowed as room name</ PropertyLicenseNumber is mandatory for this location'''div><div class="mw-collapsible-content"> Enter your licence number in to {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER > BOOKING.COM >PROPERTIES-SPECIFIC ROOM CONTENT >DESCRIPTIONROOM TYPE NAMES and select from the 'get names' list. </div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > '''duplicates Invalid phone number / The phone number (number) is not valid for room name'''international calling</div><div class="mw-collapsible-content"> Booking.com allows every room name to be used only once. If you have Check that your phone number has a country code and that the country code is separated by a room type in Booking.com but individual rooms in Beds24 you can use [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]blank space from the rest of the number.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Room name does not correspond class="headline-collapse" > No hotel facilities defined </div><div class="mw-collapsible-content">Go to Room Type ''' Booking.com does not allow the room name you have chosen for the selected room type. Change either the room name or the room type{{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and add features.</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Room name does not correspond to Room Type
</div>
<div class="mw-collapsible-content">
Booking.com does not allow the room name you have chosen for the selected room type. Change either the room name or the room type.
</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Code 121 class="headline- Accommodation not contracted. Hotel could not be added to legal entity with id xxx. Legal entity xxx collapse" > Invalid occupancy for this room type </div><div class="mw-collapsible-content">The number of guest set for this room is not allowed to add properties in country: YZthe chosen room type. Please contact your account manager''' Contact Booking.com support and have all countries you are active in to your Partner Card (LEID)</div></div>
<div class="mw-collapsible mw-collapsed"><div '''This SPO Hotel has class="headline-collapse" > Room (room_id) does not given invoice details have kitchen or signed contract'''kitchenette</div><div class="mw-collapsible-content"> You need to finalize your contractual relations with Booking.com. Check the messages from Booking.com for instructions. If The room type you are not sure what exactly Bookinghave specified room should have a kitchen or kitchenette.com expects you Go to do contract Booking.com support{{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >SETUP and add it under "Features".</div></div>
<div class= Import Properties from Booking.com "mw-collapsible mw-collapsed"><div class="headline-collapse" > You can create a new property and rooms in Beds24 from a property in Booking.com. The Booking.com hotel and No photos uploaded for specified room IDs will be automatically added to the channel manager settings. </div><div class== 1. Initiate the XML connection in Booking.com =="mw-collapsible-content">Initiate the XML connection from the property menu within the booking.com extranet Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING ENGINE > PICTURES and then do the Beds24 setupadd pictures.</div></div>
<embedvideo servicediv class="youtubemw-collapsible mw-collapsed"><div class="headline-collapse">httpsCode 733 - Room occupancy (4) for room 123456789 ("Double Room with Balcony") does not correspond to RoomType (Double)</div><div class="mw-collapsible-content">The wrong Room Type has been selected, go to {{#fas://youtucog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT and update the Room Type to an appropriate setting.be</VYzWI-PDVYkdiv></embedvideodiv>
<div class="mw-collapsible mw-collapsed"><div '''IMPORTANT:''' DO NOT confirm the connection in Booking.com until you perform the next step in Beds24. If you confirm the connection Booking.com will remove your prices and we will class="headline-collapse" > Code 121 - Accommodation not be able contracted</div><div class="mw-collapsible-content">See above how to import themadd a country to your Legal Entity ID.</div></div>
<div class="mw-collapsible mw-collapsed"><div class= 2. In Beds24 =="headline-collapse" > This SPO Hotel has not given invoice details or signed contractImport Property shell with rooms and prices</div>#Click on <div class="Manage Contentmw-collapsible-content".>#Select "Import New Property from You need to finalize your contractual relations with Booking.com".#Click on Check the "Import New Property messages from Booking.com" buttonfor instructions.#Enter the If you are not sure what exactly Booking.com hotel ID of the property expects you want to import then click on "Import from do contract Booking.com"support.#Go to the CALENDAR and check that your prices imported properly.#Go to SETTINGS-</div></div>CHANNEL MANAGER-BOOKING.COM and##Click on the "View Actual Data" Button to check which prices and availability will send to Booking.com.##Check that all tick boxes for "Inventory and Prices" and "Bookings" are ticked for all rooms.
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyRegisteredInVcs is mandatory for this location</div><div class= 3"mw-collapsible-content">You need to set a LEGALREGISTERED custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING. Confirm the connection COM > SPECIFIC PROPERTY CONTENT in Booking"Custom".com ==When your prices are correct For instructions on the values you can confirm set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the connection in Booking.comsettings.</div></div>
<div class== 4. Import content and existing bookings from "mw-collapsible mw-collapsed"><div Booking.com=class=*Click on "Manage Contentheadline-collapse".> XML: Being built</div>*Click on <div class="Property" and select "Import from Booking.commw-collapsible-content">*Go back to {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM > SYNC CONTENT and click on the the "Import existing bookingsOpen" button to import bookings which for future dates.as specified in the step by step instructions above</div></div>
=Update Content to Booking.com=
#Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT.#Click on the "View content sent Update to Booking.com" link for the property or room you want to see what will sendupdate.#Click on the "Manage ContentView content" buttonlink to see what will send. #Click "Property" to update If the content for the property or on "Room" data you see there is what you send to Booking.com to override what is currently set in Booking.com go back to update the content for the room{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING. Then select COM > SYNC CONTENT and click "Update at to Booking.com", select what you want to send and click "Confirm".
Booking.com will put all pictures which we sent into the picture gallery for the property. If you want to change pictures in a room you need to update the property first, wait a few minutes for Booking.com to process your pictures into the property gallery then press "Update to Booking.com" for your rooms.
<div styleclass="background-color: #fe746c; color: #ffffff; padding: 0.5rem; border-radius: 0.8rem; line-height: 1.3;“ warning">{{#fas:exclamation-triangle}} Click on the "View content sent to Booking.com" link to check what will send. All existing content, manual changes or additions you entered directly in Booking.com will be overridden when you click "Update at Booking.com". </div>
=Disconnect=
*To close a property on Booking.com click on the "Manage Content" button then click on the "..." button next to the property and select "Close Property"
*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
= All Feature codes =
PARKING_VALET
PARKING_DISABLED <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If there is a fee for parking you need to add the fee in "Custom" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT. Use the context help<span style="color:#019cde;“ >{{#far:question-circle}} </span> for information
EV_CHARGER
AIRPORT_SHUTTLE
CLEANING_ENHANCED
CLEANING_INCLUDED
CLEANING_DISINFECTANT
CONCIERGE
SHOE_SHINE
NEWSPAPER CHECK_IN_OUT_SELF
EXPRESS_CHECK_IN_OUT
MINIATURE_GOLF
WATER_PARKS
SMOKING_ALLOWED
SMOKING_NOT_ALLOWED
SMOKING_AREAS
NON_SMOKING_ROOMS
CHILDREN_WELCOME
PLAYGROUND
SAFE
SAFE_LARGE CO_DETECTOR SMOKE_DETECTOR FIRST_AID_KIT
TV_HD_32_PLUS
TV_PAY_PER_VIEW TV_STREAMING
MOVIES
MOVIES_FREE
