Changes

This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and explains how to create properties and rooms on Booking.com directly from Beds24.

If you have a <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com group account :_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you can send want to import properties and rooms directly from Beds24 to Booking.comto Beds24. </div>

=What you should know Use [[and do before getting started=<div class="bluebox">If you have a Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if group account you want can request to import send properties and rooms directly from Beds24 to Booking.com to . This function is only available for verified Beds24accounts. The verification process will start when you perform Step 1 from the instructions below.

Alternatively you can create the properties in Booking.com first and then map them to your property in Beds24. Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions on how to map]].</div>==Minimum Requirements==

# If you need a license number you need to enter it in Beds24 so we can send it.

== Rate Plans and Prices ==

If you need more rate plans for example a for different occupancies, a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]].

Rates and Daily Prices Price in which "Booking.com" is ticked will send.

== Limitations=*You need a Booking.com group account if you want to send properties to Booking.com. =*Descriptions can can not be sent to Booking.com. They will create descriptions for you.

*Following information can not be sent. You need to add them directly in you Booking.com extranet. If you need assistance ask Booking.com support how to do thisassist you.

= SetupStep by Step Guide to send a new property from Beds24 to Booking.com='''Step 1<div class="warning">{{#fas:exclamation-triangle}} This will create a new property on Booking.com. If you already have a property on Booking.com us [[Booking.com_XML: Submit your legal entity ID _Synchronise_bookings_prices_availability|these instructions]] for registration'''information on how to connect it to synchronise prices and availability. </div>

You Exporting a property is a complex process so the instructions need a Bookingto be followed carefully.com group account if you want to send properties Click on "Expand" to Booking.comview the details for each step.

Booking.com group accounts have a <div class="mw-collapsible mw-collapsed"><div class="Group Homeheadline-collapse" tab. If you do not see a > Step 1: Store your legal entity ID</div><div class="Group Homemw-collapsible-content" tab when you log into >You need a Booking.com you do not have a group accountif you want to send properties to Booking.com. If you do not have a group account contact Booking.com support and ask them to create group accounts have a group account for you"Group Home" tab.

In order to push your property to the right Booking1.com account we need your legal entity ID which only group accounts have. This is If you see a special ID which is not your Booking.com hotel partner ID or hotel ID.*Check for your legal entity ID. If "Group Home" tab when you do not have it ask log into Booking.com support to give it to you or contact us via a support ticket.*Start a support ticket via the SUPPORT button in the top left of your control panel with your legal entity ID. We will then prepare the connection for you.

'''Step 2: Check your content meets . If you do not see a "Group Home" tab when you log into Booking.coms requirements''' com*Click on the "View content sent to Booking.comRequest Legal Entity ID" link*Check your the corporate information available in Beds24 is correct. If you see problems click required adjust it. *Click on the links in the "SettingsSend Request" column to go to the settings where you can fix the problems. *As far as possible existing fields are sent to This will trigger Booking.comto send you a contract. Unique information for Booking.com can be entered in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > SPECIFIC CONTENTCheck your Email address and sign the contract.

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Push property and rooms</div><div class="mw-collapsible-content''' ">After we have notified you that we have registered your legal entity ID is registered and your content meets Booking.coms requirements you can push properties and rooms:#Tick the check box for "Inventory and Prices and Bookings" and SAVE.Go to {{#Click on the "Sync Content" buttonfas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING. COM > SYNC CONTENT##Click on the "Send to Booking.com Account xxx" button to create a the propertyin Booking.com. ##If you see errors fix them. When you see "Success" the property has been created and you can send your rooms.##Click on the "Room" button next to the room and select "Get allowed room names". An English room name is mandatory. You can ##If you want to have a room name in a local language as well. Double check your room uses one of these names. If not you can set a specific name just for Booking.com in , go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT> ROOM TYPE NAMES and select from the 'get names' list.##Click on the "Room" button next to the room and select "Create at Booking.com" button to create the room. ##If you see errors fix them. When you see "Success" the room was sent.

#Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING #To open the property click #Click on the "PropertyPrice Data" button next to the property check which prices and select "Open Property"availability will send. If required adjust your prices. ##Click on the Set "PropertyActivate" button next = Activate to the property push prices and select "Check Status"availability to Booking. Properties with status “XML Ready to Open” will automatically be opened within 24 hourscom.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Assign pictures''' </div><div class="mw-collapsible-content">Booking.com will put all pictures which we sent into the picture gallery for the property. Wait a few minutes for Booking.com to process your pictures into the property gallery then press "Update to Booking.com" for your rooms</div></div>

Booking.com will put all pictures which we sent into <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Open the picture gallery for property'''</div><div class="mw-collapsible-content">#To open the property. Wait a few minutes for Booking.com click on the "Property" button next to process your pictures into the property gallery then press and select "Open Property"Update . #Click on the "Check Status" button. Properties with status “XML Ready to BookingOpen” will automatically open within 24 hours.com" for your rooms

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Check how your property performs status on Booking.com</div><div class=="mw-collapsible-content">

This is what the different status values mean:*Go to {{#fasXML: Being built:cog}} This means that the property is in the process of being built. Check if you have pushed rooms (SETTINGSStep 4) CHANNEL MANAGER > BOOKING*XML: Ready to check: The property has successfully registered and Booking.com is reviewing the property information.COM > MANAGE CONTENT*Click on the "Property" button next XML: Ready to the open: The property has been reviewed by Booking.com, and select "Check Status"is ready to open. Go back to Step 6.

 *Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information. </div></div> =Add countries to your Legal Entity ID=Initially, the country of the legal entity and the country of the accommodation you want to create must be identical.  Once you have connected at least one property to Beds24, you can add countries to your legal entity ID.*Click on the "View details". You will see your "Contract Countries"at the bottom*Click on "Add Countries" to add more countries</div></div> =Content Setup=Requirements and how to set your content up====Policies and House Rules==='''Pets'''(default = allowed) is property features which can be selected in {{#fas:cog}} (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". If you set nothing we send pets allowed. Allowed feature codes are:

===Cancellation Policies==='''Cancellation policies''' are set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT > POLICIES, tick the policies that apply for your property.  ===Quiet Hours (only for vacation rentals)==='''Quiet hours''' are set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". click (?) Custom text for applicable values. ==Fees and Taxes===

===Room Configuration: Define Bedrooms and Bathrooms===

===Meals===

===Accepted Payments===

===Amenities===

===Pictures===

*Booking.com requires tags. Tags will be extracted from the English language "Captions" which If you can apply/change in the picture settings have set a security deposit in {{#fas:cog}} (SETTINGS) BOOKING PAGE CHANNEL MANAGER > PICTURES. Click on PROPERTY CONTENT > ROOM CONTENT this will be used provided it is the green button 'Manage' to get to same for all room types in the section where property. If you can edit have multiple room types and the captionvalue is different for each room type this setting will be ignored.

BookingYou can override these settings in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com will put all pictures which we sent into the picture gallery for the property. If you add pictures to a room you need to update the property first, wait a few minutes for Booking.com to process your pictures into the property gallery then press COM - > SPECIFIC PROPERTY CONTENT in "Update to Booking.comCustom" for your rooms.

===License (rentals only)===

===Type of Residence, Property managed by (rentals only)===Defaults are

==Key Collection (rentals only)==If you want to inform your guests how they can check in, you can sent information via the "Key Collection" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SYNC CONTENT. ==Star Rating (hotels only)===If you have a starrating star rating you can add it in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT i in "Custom". ==Properties in France==Properties in France need to provide additional legal information. You need to add these in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT i in "Custom". Click on the context help<span style="color:#019cde;“ >{{#far:question-circle}} </span> and see the information under "Legal".

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Partner Card not found for the given data</div><div class="mw-collapsible-content">Booking.com recognises the connection between the legal entity ID and Beds24 only after you have made an interface request and/or sent an accommodation. You can ignore this message if you have not yet connected at least one property. </div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Code 497 - Authorization error. Access denied while trying to update hotel xyz''' </div><div class="mw-collapsible-content">The property is not activated for the use of the content API. , Code 737 - Access denied trying to update hotel

Some changes '''Code 737 - Access denied trying to update hotel''' The (i.e. location or language) are not allowed by Booking.com when the property is not activated for the use of the content APIopen/bookable. Log into your Contact Booking.com support (this is what they mean by "your account, cancel the connection with Beds24 then request a new one which includes the content APImanager") if you need to make such changes. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''No availability pushed'''class="headline-collapse" > Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGERHotel has non-BOOKING.COM and click on Latin characters in name</div><div class="View Actual Datamw-collapsible-content". If the prices and availability you see there are correct click UPDATE. Allow >Adjust your update property name to be processed then open the room againcontain only latin letters and numbers. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Code 150 class="headline- Changes are collapse" > xx not permitted. This is because property 5587283 has status Open allowed as room name</ bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address'''div><div class="mw-collapsible-content"> Some changes to {{#fas:cog}} (i.e. location or languageSETTINGS) are not allowed by Booking CHANNEL MANAGER > BOOKING.com when COM > SPECIFIC ROOM CONTENT > ROOM TYPE NAMES and select from the property is open'get names' list. </bookable. Contact Booking.com support if you need to make such changes.div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > '''Hotel has nonInvalid phone number / The phone number (number) is not valid for international calling</div><div class="mw-collapsible-Latin characters in name '''content"> Adjust Check that your property name to contain only latin letters phone number has a country code and numbersthat the country code is separated by a blank space from the rest of the number. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''xx not allowed as room name'''class="headline-collapse" > No hotel facilities defined </div> You need to use one of the room names Booking.com alows Click on the <div class="Roommw-collapsible-content" button next >Go to the room {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and select "Get allowed room names"add features. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Invalid phone number class="headline-collapse" > No resolvable address is specified</ The phone number div><div class="mw-collapsible-content">Booking.com considers your address invalid. Update your address in {{#fas:cog}} (numberSETTINGS) is not valid for international calling'''PROPERTIES > DESCRIPTION . Check that your phone number has a country code and that the country code is separated by a blank space from the rest of the number.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > No hotel facilities defined '''contacts specified</div><div class="mw-collapsible-content">Add a contact in Go to in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and add features. </div></div>

''''No resolvable address is specified''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Invalid checkin/checkout' Booking</div><div class="mw-collapsible-content">Check that the formats for Check-in and Check-out are correct.com considers your address invalid. Update your address in {{#fas:cog}} (SETTINGS) PROPERTIES </div></div> DESCRIPTION .

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Property has no licence number / PropertyLicenseNumber is mandatory for this location'''No contacts specified''' Add a contact </div><div class="mw-collapsible-content">Enter your licence number in in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .</div></div>

'''Invalid checkin/checkout'''<div class="mw-collapsible mw-collapsed"><div Check that the formats class="headline-collapse" > duplicates for Checkroom name</div><div class="mw-collapsible-content">Booking.com allows every room name to be used only once. If you have a room type in and Check-out are correctBooking.com but individual rooms in Beds24 you can use [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Property has no licence number class="headline-collapse" > Room name does not correspond to Room Type </ PropertyLicenseNumber is mandatory div><div class="mw-collapsible-content">Booking.com does not allow the room name you have chosen for this location'''the selected room type. Change either the room name or the room type. Enter your licence number in {{#fas:cog}} (SETTINGS) PROPERTIES </div></div> DESCRIPTION .

<div class="mw-collapsible mw-collapsed"><div '''duplicates class="headline-collapse" > Invalid occupancy for this room name'''type Booking.com allows every </div><div class="mw-collapsible-content">The number of guest set for this room name is not allowed to be used only once. If you have a the chosen room type in Booking.com but individual rooms in Beds24 you can use [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Room name (room_id) does not correspond to Room Type '''have kitchen or kitchenette</div><div class="mw-collapsible-content"> Booking.com does not allow the The room name type you have chosen for the selected specified room typeshould have a kitchen or kitchenette. Change either the room name or the room typeGo to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >SETUP and add it under "Features".</div></div>

'''Invalid occupancy for this room type '''<div class="mw-collapsible mw-collapsed"><div The number of guest set class="headline-collapse" > No defined facilities for this specified room is not allowed </div><div class="mw-collapsible-content">Go to the chosen room type{{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >SETUP and add your facilities under "Features".</div></div>

'''Room (room_id) does not have kitchen or kitchenette '''<div class="mw-collapsible mw-collapsed"><div The room type you have class="headline-collapse" > No photos uploaded for specified room should have a kitchen or kitchenette. </div><div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS BOOKING ENGINE >SETUP PICTURES and add it under "Features"pictures.</div></div>

'''No defined facilities for specified room'''<div class="mw-collapsible mw-collapsed"><div Go class="headline-collapse" > Code 733 - Property has pending photo requests</div><div class="mw-collapsible-content">Ensure you have added a Caption to each of your pictures. {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS BOOKING ENGINE >SETUP PICTURES , click MANAGE and add then enter the Caption. If the error still occurs after a couple of hours your pictures are stuck at Booking.coms end. your facilities under "Features"Contact Booking.com support and ask them to push the pictures.</div></div>

'''No photos uploaded for specified room'''<div class="mw-collapsible mw-collapsed"><div Go class="headline-collapse" > Code 733 - Error when adding hotel to {{#faslegal entity:cog}} (SETTINGS) PROPERTIES Can not add this hotel to group contract as partner has no contract for XY</div> BOOKING ENGINE <div class="mw-collapsible-content"> PICTURES and See above how to add picturesa country to your Legal Entity ID.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Property Room occupancy (4) for room 123456789 ("Double Room with Balcony") does not correspond to RoomType (Double)</div><div class="mw-collapsible-content">The wrong Room Type has pending photo requests''' Please ensure you have added a Caption been selected, go to each of your pictures. {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING ENGINE .COM > PICTURES , click MANAGE SPECIFIC ROOM CONTENT and then enter update the Caption. If the error still occurs after a couple of hours your pictures are stuck at Booking.coms end. Contact Booking.com support and ask them Room Type to push the picturesan appropriate setting.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Error when adding hotel Invalid checkin/checkout</div><div class="mw-collapsible-content">No checkin or checkout allowed times, has been set in Booking.com. Login to legal entity: Can not add this hotel to group contract as partner has no contract for XY''' Contact the Booking.com support extranet and have all countries you are active in go to your Partner Card (LEID)Property tab > Policies > Guest information, enter the details. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Room occupancy (4) for Description/Text 'XXXXXXX' is not an allowed room 123456789 (name in language 'en'</div><div class="Double Room with Balconymw-collapsible-content") does not correspond to RoomType (Double)'''> The wrong Room Type Name has been selected, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT BOOKING.COM > SPECIFIC ROOM CONTENT and update the Room Type Name to an appropriate setting. Click on the "et names" next to Room Type Name and select the appropriate name. An English room name is mandatory. You can have a room name in a local language as well. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 121 - Accommodation not contracted. Hotel could not be added to legal entity with id xxx. Legal entity xxx is not allowed </div><div class="mw-collapsible-content">See above how to add properties in a country: YZto your Legal Entity ID. Please contact your account manager''' Contact Booking.com support and have all countries you are active in to your Partner Card (LEID)</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > This SPO Hotel has not given invoice details or signed contract''' </div><div class="mw-collapsible-content">You need to finalize your contractual relations with Booking.com. Check the messages from Booking.com for instructions. If you are not sure what exactly Booking.com expects you to do contract Booking.com support.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Products defined ''' '','No rates defined ''' ''', No rooms active''' </div><div class="mw-collapsible-content">Check if you have sent rooms.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyRegisteredInVcs is mandatory for this location ''' </div><div class="mw-collapsible-content">You need to set a LEGALREGISTERED custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings. </div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyHasVat is mandatory for this location ''' </div><div class="mw-collapsible-content">You need to set a LEGALHASVAT custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyDeclaresRevenue is mandatory for this location'</div><div class="mw-collapsible-content">

If you want to change You can update pictures, house rules and content from Beds24 data for properties and pictures and content for rooms in Booking.com:.

#Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT.#Click "Update to Booking.com" for the property or room you want to update. #Click on the "View content sent to Booking.com" link to see what will send.#Go If the the data you see there is what you send to Booking.com to override what is currently set in Booking.com go back to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on the "Manage Content" buttonUpdate to Booking. #Click "Propertycom" , select what you want to update the content for the property or on "Roomsend and click " to update the content for the room. Then select "Update at Booking.comConfirm".

<div class="warning">{{#fas:exclamation-triangle}} Click on the "View content sent to Booking.com" link to check what will send. All existing content, manual changes or additions you entered directly in Booking.com will be overridden when you click "Update at Booking.com". </div>

PARKING_DISABLED  <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If there is a fee for parking you need to add the fee in "Custom" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT. Use the context help<span style="color:#019cde;“ >{{#far:question-circle}} </span> for information