Changes

This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and explains how to create properties and rooms on Booking.com directly from Beds24.

If you have a <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com group account :_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you can send want to import properties and rooms directly from Beds24 to Booking.comto Beds24. </div>

=What you should know and do before getting started=<span stylediv class="color: #f3e504; font-size: 150%;bluebox" >{{#fas:lightbulb}} </span> Use [[If you have a Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if group account you want can request to import send properties and rooms directly from Beds24 to Booking.com to . This function is only available for verified Beds24accounts. The verification process will start when you perform Step 1 from the instructions below.

Alternatively you can create the properties in Booking.com first and then map them to your property in Beds24. Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions on how to map]].</div>==Minimum Requirements==

# If you need a license number you need to enter it in Beds24 so we can send it.

== Rate Plans and Prices ==

If you need more rate plans for example a for different occupancies, a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]].

Rates and Daily Prices Price in which "Booking.com" is ticked will send.

== Limitations=*You need a Booking.com group account if you want to send properties to Booking.com. =*Descriptions can can not be sent to Booking.com. They will create descriptions for you.

*Following information can not be sent. You need to add them directly in you Booking.com extranet. If you need assistance ask Booking.com support how to do thisassist you.

= SetupStep by Step Guide to send a new property from Beds24 to Booking.com='''Step 1<div class="warning">{{#fas:exclamation-triangle}} This will create a new property on Booking.com. If you already have a property on Booking.com us [[Booking.com_XML: Submit your legal entity ID _Synchronise_bookings_prices_availability|these instructions]] for registration'''information on how to connect it to synchronise prices and availability. </div>

You Exporting a property is a complex process so the instructions need a Bookingto be followed carefully.com group account if you want to send properties Click on "Expand" to Booking.comview the details for each step.

Booking.com group accounts have a <div class="mw-collapsible mw-collapsed"><div class="Group Homeheadline-collapse" tab. If you do not see a > Step 1: Store your legal entity ID</div><div class="Group Homemw-collapsible-content" tab when you log into >You need a Booking.com you do not have a group accountif you want to send properties to Booking.com. If you do not have a group account contact Booking.com support and ask them to create group accounts have a group account for you"Group Home" tab.

In order to push your property to the right Booking1.com account we need your legal entity ID which only group accounts have. This is If you see a special ID which is not your Booking.com hotel partner ID or hotel ID.*Check for your legal entity ID. If "Group Home" tab when you do not have it ask log into Booking.com support to give it to you or contact us via a support ticket.*Start a support ticket via the SUPPORT button in the top left of your control panel with your legal entity ID. We will then prepare the connection for you.

'''2. If you do not see a "Group Home" tab when you log into Booking.com*Click on "Request Legal Entity ID"*Check your the corporate information available in Beds24 is correct. If required adjust it. *Click on "Send Request"This will trigger Booking.com to send you a contract. Check your Email address and sign the contract.  <span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span>Until you have connected at least on property you will see the message "Partner Card not found for the given data" when you click on "Check Status". You can ignore this message because Booking.com recognises the connection between the legal entity ID and Beds24 only after you have made an interface request and/or sent an accommodation.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Check your content meets Booking.coms requirements''' </div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Push property and rooms</div><div class="mw-collapsible-content''' ">After we have notified you that we have registered your legal entity ID is registered and your content meets Booking.coms requirements you can push properties and rooms:#Change Enable = "Enabled" and SAVE.Go to {{#Click on the "Sync Content" buttonfas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING. COM > SYNC CONTENT##Click on the "Send to Booking.com Account xxx" button to create a the propertyin Booking.com. ##If you see errors fix them. When you see "Success" the property has been created and you can send your rooms.##Click on the "Room" button next to the room and select "Get allowed room names". An English room name is mandatory. You can ##If you want to have a room name in a local language as well. Double check your room uses one of these names. If not you can set a specific name just for Booking.com in , go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT> ROOM TYPE NAMES and select from the 'get names' list.##Click on the "Room" button next to the room and select "Create at Booking.com" button to create the room. ##If you see errors fix them. When you see "Success" the room was sent.

#Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING #To open the property click #Click on the "PropertyPrice Data" button next to the property check which prices and select "Open Property"availability will send. If required adjust your prices. ##Click on the Set "PropertyActivate" button next = Activate to the property push prices and select "Check Status"availability to Booking. Properties with status “XML Ready to Open” will automatically be opened within 24 hourscom.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Assign pictures''' </div><div class="mw-collapsible-content">Booking.com will put all pictures which we sent into the picture gallery for the property. Wait a few minutes for Booking.com to process your pictures into the property gallery then press "Update to Booking.com" for your rooms</div></div>

Booking.com will put all pictures which we sent into <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Open the picture gallery for property'''</div><div class="mw-collapsible-content">#To open the property. Wait a few minutes for Booking.com click on the "Property" button next to process your pictures into the property gallery then press and select "Open Property"Update . #Click on the "Check Status" button. Properties with status “XML Ready to BookingOpen” will automatically open within 24 hours.com" for your rooms

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Check how your property performs status on Booking.com</div><div class=="mw-collapsible-content">

*Go Once you have connected at least one property to Beds24, you can add countries to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKINGyour legal entity ID.COM > SYNC CONTENT*Click on the "PropertyView details" button next to . You will see your "Contract Countries"at the property and select bottom*Click on "Check StatusAdd Countries"to add more countries</div></div>

==Content Setup=Requirements and how to set your content up====Policies and House Rules==='''Pets'''(default = allowed) is property features which can be selected in {{#fas:cog}} (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". If you set nothing we send pets allowed. Allowed feature codes are:

===Cancellation Policies==='''Cancellation policies''' are set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT > POLICIES, tick the policies that apply for your property.  ===Quiet Hours (only for vacation rentals)==='''Quiet hours''' are set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". click (?) Custom text for applicable values. ==Fees and Taxes===

===Room Configuration: Define Bedrooms and Bathrooms===

===Meals===

===Accepted Payments===

===Amenities===

===Pictures===

==Security deposit==You can set a security deposit *in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Defaults are payment at check-in in cash and return at check-out in cash.*in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM - > SPECIFIC PROPERTY CONTENT in "Custom" where you can also define how and when the payment needs to be made and how and when it is returned.  If you have set a security deposit in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT this will be used provided it is the same for all room types in the property. If you have multiple room types and the value is different for each room type this setting will be ignored. You can override these settings in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM - > SPECIFIC PROPERTY CONTENT in "Custom".  ==License (rentals only)===

===Type of Residence, Property managed by (rentals only)===Defaults are

==Key Collection (rentals only)==If you want to inform your guests how they can check in, you can sent information via the "Key Collection" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SYNC CONTENT. ==Star Rating (hotels only)===If you have a starrating star rating you can add it in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT i in "Custom". ==Properties in France==Properties in France need to provide additional legal information. You need to add these in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT i in "Custom". Click on the context help<span style="color:#019cde;“ >{{#far:question-circle}} </span> and see the information under "Legal".

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Partner Card not found for the given data</div><div class="mw-collapsible-content">Booking.com recognises the connection between the legal entity ID and Beds24 only after you have made an interface request and/or sent an accommodation. You can ignore this message if you have not yet connected at least one property. </div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Code 497 - Authorization error. Access denied while trying to update hotel xyz''' </div><div class="mw-collapsible-content">The property is not activated for the use of the content API. , Code 737 - Access denied trying to update hotel

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 737 150 - Access denied trying to update hotel'''Changes are not permitted.</div><div class="mw-collapsible-content"> The This is because property is not activated for the use of the content API5587283 has status Open / bookable. Log into Please contact your Booking.com accountmanager if you want to modify latitude, longitude, property name, cancel the connection with Beds24 then request a new one which includes the content API. address

Some changes '''No availability pushed''' Go to {{#fas:cog}} (SETTINGSi.e. location or language) CHANNEL MANAGER-BOOKINGare not allowed by Booking.com when the property is open/bookable. Contact Booking.COM and click on com support (this is what they mean by "View Actual Datayour account manager". If the prices and availability ) if you see there are correct click UPDATE. Allow your update need to be processed then open the room againmake such changes. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Code 150 class="headline- Changes are not permitted. This is because property 5587283 collapse" > Hotel has status Open non-Latin characters in name</ bookable. Please contact div><div class="mw-collapsible-content">Adjust your account manager if you want to modify latitude, longitude, property name, address'''to contain only latin letters and numbers. Some changes (i.e. location or language) are not allowed by Booking.com when the property is open</div></bookable. Contact Booking.com support if you need to make such changes.div>

'''Hotel has non<div class="mw-collapsible mw-collapsed"><div class="headline-Latin characters in collapse" > xx not allowed as room name '''</div><div class="mw-collapsible-content"> Adjust your property name to contain only latin letters {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT > ROOM TYPE NAMES and numbersselect from the 'get names' list. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > '''xx Invalid phone number / The phone number (number) is not allowed as room name'''valid for international calling</div><div class="mw-collapsible-content"> You need to use one of Check that your phone number has a country code and that the room names Booking.com alows Click on country code is separated by a blank space from the "Room" button next to rest of the room and select "Get allowed room names"number. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Invalid phone number class="headline-collapse" > No hotel facilities defined </ The phone number div><div class="mw-collapsible-content">Go to {{#fas:cog}} (numberSETTINGS) is not valid for international calling''' Check that your phone number has a country code PROPERTIES > DESCRIPTION and that the country code is separated by a blank space from the rest of the numberadd features.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > No hotel facilities defined '''resolvable address is specified</div><div class="mw-collapsible-content"> Go to Booking.com considers your address invalid. Update your address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and add features. </div></div>

''''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > No resolvable address is contacts specified'''</div><div class="mw-collapsible-content">Add a contact in Booking.com considers your address invalid. Update your address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Invalid checkin/checkout'''No contacts specified''' Add a contact </div><div class="mw-collapsible-content">Check that the formats for Check-in in {{#fas:cog}} (SETTINGS) PROPERTIES and Check-out are correct.</div></div> DESCRIPTION .

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Property has no licence number / PropertyLicenseNumber is mandatory for this location'''Invalid checkin</checkout'''div> Check that the formats for Check<div class="mw-collapsible-content">Enter your licence number in and Check-out are correct {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Property has no licence number class="headline-collapse" > duplicates for room name</ PropertyLicenseNumber is mandatory for this location'''div><div class="mw-collapsible-content"> Enter your licence number Booking.com allows every room name to be used only once. If you have a room type in Booking.com but individual rooms in Beds24 you can use {{#fas:cog}} (SETTINGS) PROPERTIES [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div></div> DESCRIPTION .

<div class="mw-collapsible mw-collapsed"><div '''duplicates for room class="headline-collapse" > Room name'''does not correspond to Room Type </div><div class="mw-collapsible-content"> Booking.com allows every does not allow the room name to be used only once. If you have a chosen for the selected room type in Booking.com but individual rooms in Beds24 you can use [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]Change either the room name or the room type.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Room name does not correspond to Room Type '''class="headline-collapse" > Booking.com does not allow the room name you have chosen Invalid occupancy for the selected this room type. Change either the </div><div class="mw-collapsible-content">The number of guest set for this room name or is not allowed to the chosen room type.</div></div>

'''Invalid occupancy for this room type '''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room (room_id) does not have kitchen or kitchenette</div><div class="mw-collapsible-content">The number of guest set for this room is not allowed type you have specified room should have a kitchen or kitchenette. Go to the chosen room type{{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >SETUP and add it under "Features".</div></div>

'''Room (room_id) does not have kitchen or kitchenette '''<div class="mw-collapsible mw-collapsed"><div The room type you have class="headline-collapse" > No defined facilities for specified room should have a kitchen or kitchenette. </div><div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >SETUP and add it your facilities under "Features".</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > No defined facilities photos uploaded for specified room''' </div><div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS BOOKING ENGINE >SETUP PICTURES and add your facilities under "Features"pictures.</div></div>

'''No photos uploaded for specified room'''<div class="mw-collapsible mw-collapsed"><div Go class="headline-collapse" > Code 733 - Property has pending photo requests</div><div class="mw-collapsible-content">Ensure you have added a Caption to each of your pictures. {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING ENGINE > PICTURES , click MANAGE and add then enter the Caption. If the error still occurs after a couple of hours your picturesare stuck at Booking.coms end. Contact Booking.com support and ask them to push the pictures.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Property Error when adding hotel to legal entity: Can not add this hotel to group contract as partner has pending photo requests'''no contract for XY</div><div class="mw-collapsible-content"> Please ensure you have added See above how to add a Caption country to each of your picturesLegal Entity ID. {{#fas:cog}} (SETTINGS) BOOKING ENGINE </div></div> PICTURES , click MANAGE and then enter the Caption. If the error still occurs after a couple of hours your pictures are stuck at Booking.coms end. Contact Booking.com support and ask them to push the pictures.

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Error when adding hotel to legal entity: Can Room occupancy (4) for room 123456789 ("Double Room with Balcony") does not add this hotel correspond to group contract as partner RoomType (Double)</div><div class="mw-collapsible-content">The wrong Room Type has no contract for XY''' Contact Bookingbeen selected, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com support COM > SPECIFIC ROOM CONTENT and have all countries you are active in update the Room Type to your Partner Card (LEID)an appropriate setting. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Room occupancy (4) for room 123456789 (Invalid checkin/checkout</div><div class="Double Room with Balconymw-collapsible-content") does not correspond to RoomType (Double)'''> The wrong Room Type No checkin or checkout allowed times, has been selected, set in Booking.com. Login to the Booking.com extranet and go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER Property tab > PROPERTY CONTENT Policies > ROOM CONTENT and update Guest information, enter the Room Type to an appropriate settingdetails. </div></div>

'''Code<div class="733mw-collapsible mw-collapsed" Status><div class="NotProcessedheadline-collapse" > Code 733 - "Invalid checkinDescription/checkout"Text 'XXXXXXX'is not an allowed room name in language 'en' No checkin or checkout allowed times, </div><div class="mw-collapsible-content">The wrong Room Type Name has been set in Bookingselected, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.comCOM > SPECIFIC ROOM CONTENT and update the Room Type Name to an appropriate setting. Login Click on the "et names" next to Room Type Name and select the Bookingappropriate name. An English room name is mandatory. You can have a room name in a local language as well.com extranet and go to Property tab </div> Policies </div> Guest information, enter the details.

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 121 - Accommodation not contracted. Hotel could not be added to legal entity with id xxx. Legal entity xxx is not allowed </div><div class="mw-collapsible-content">See above how to add properties in a country: YZto your Legal Entity ID. Please contact your account manager''' Contact Booking.com support and have all countries you are active in to your Partner Card (LEID)</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > This SPO Hotel has not given invoice details or signed contract''' </div><div class="mw-collapsible-content">You need to finalize your contractual relations with Booking.com. Check the messages from Booking.com for instructions. If you are not sure what exactly Booking.com expects you to do contract Booking.com support.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Products defined ''' '','No rates defined ''' ''', No rooms active''' </div><div class="mw-collapsible-content">Check if you have sent rooms.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyRegisteredInVcs is mandatory for this location''' </div><div class="mw-collapsible-content">You need to set a LEGALREGISTERED custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings. </div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyHasVat is mandatory for this location''' </div><div class="mw-collapsible-content">You need to set a LEGALHASVAT custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings. </div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyDeclaresRevenue is mandatory for this location'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > XML: Being built''' </div><div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open" as specified in Step 3the step by step instructions above</7div></div>

PARKING_DISABLED  <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If there is a fee for parking you need to add the fee in "Custom" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT. Use the context help<span style="color:#019cde;“ >{{#far:question-circle}} </span> for information