Difference between revisions of "Booking.com: Create and update properties and rooms on Booking.com"

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= Rate Plans and Prices  =
 
= Rate Plans and Prices  =
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The pricing model for properties sent from Beds24 is Occupancy (OBP). This allows you to send prices for different occupancies.
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One rate plan  is created. The rate ID  gets auto populated in  {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM.  
 
One rate plan  is created. The rate ID  gets auto populated in  {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM.  
  

Latest revision as of 13:00, 22 September 2020

Booking.com: Create new accounts, properties and rooms
This page is about the menu  (SETTINGS) CHANNEL MANAGER > BOOKING.COM > CONTENT and explains how to create new accounts, properties and rooms on Booking.com directly from Beds24. 
Use these instructions if you want to import properties from Booking.com to Beds24. 

1 Minimum Requirements

If you do not meet these minimum requirements Booking.com will not set your listing live:

  1. Booking.com requires a complete address, phone number, latitude and longitude.
  2. You need to have at least one amenity per room.
  3. Bed configuration needs to be specified for each bedroom.
  4. Property titles can not have numeric codes and non-latin characters. Only use A-Z.
  5. Photos with a minimum size of 1024 x 683 px. No watermarks, logos or contact details.
  6. Arrival info Check in/out, contact details, where to pick up keys etc.
  7. Information which credit cards are accepted.
  8. You need a cancellation policy.
  9. If you need a license number you need to enter it in Beds24 so we can send it.

2 Rate Plans and Prices

The pricing model for properties sent from Beds24 is Occupancy (OBP). This allows you to send prices for different occupancies.

One rate plan is created. The rate ID gets auto populated in (SETTINGS) CHANNEL MANAGER > BOOKING.COM.

If you need more rate plans for example a for different occupancies, a non-refundable rate or your rate plan contains meals you can create additional rate plans in SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS.

Rates and Daily Prices in which "Booking.com" is ticked will send.

Click on the "View Actual Data" Button to check which prices and availability will send.

For information on advanced price options click here.

3 Limitations

  • Descriptions can can not be sent to Booking.com. They will create descriptions for you.
  • Extra fees and taxes can not be included in the accommodation price.
  • Following information can not be sent. You need to add them directly in you Booking.com extranet. If you need assistance ask support how to do this.
    • "Nearest" features
    • Extra bed options
    • Extra child options
    • Security deposit
    • Prepayment
    • How to arrive texts
    • Added attractions
    • Transit texts

4 Setup

Click on the "View content sent to Booking.com" link. If you see problems click on the links in the "Settings" column to go to the settings where you can fix the problems.

As far as possible existing fields are sent to Booking.com. Unique information for Booking.com can be entered in SETTINGS CHANNEL MANAGER->BOOKING.COM -> SPECIFIC CONTENT.

When your content meets yours and Booking.coms requirement you can push your property and rooms.

Make sure your property address, latitude and longitude are correct because this can not be changed later.

4.1 If you manage more than one property in a Booking.com account

You need a Booking.com group account if you want to send properties to an existing Booking.com account.

Booking.com group accounts have a "Group Home" tab. If you do not see a "Group Home" tab when you log into Booking.com you do not have a group account. If you do not have a group account contact Booking.com support and ask them to create a group account for you.

In order to push your property to the right Booking.com account we need your legal entity ID which only group accounts have. This is a special ID which is not your Booking.com hotel partner ID or hotel ID.

  • Check for your legal entity ID. If you do not have it ask Booking.com support to give it to you or contact us via a support ticket.
  • Start a support ticket via the SUPPORT button in the top left of your control panel with your legal entity ID. We will then prepare the connection for you.

After we have notified you that we have registered your legal entity ID you can push properties and rooms:

  1. Tick the check box for "Inventory and Prices and Bookings" and SAVE.
  2. Click on the "Manage Content" button.
    1. Click on the "Property" button next to the property and select "Send to Booking.com Account xxx" to create a property.
    2. If you see errors fix them. When you see "Success" you can send your rooms.
    3. Click on the "Room" button next to the room and select "Get allowed room names". An English room name is mandatory. You can have a room name in a local language as well. Double check your room uses one of these names. If not you can set a specific name just for Booking.com in SETTINGS>CHANNEL MANAGER>BOOKING.COM>SPECIFIC ROOM CONTENT.
    4. Click on the "Room" button next to the room and select "Create at Booking.com" to create the room.
    5. If you see errors fix them. When you see "Success" the room was sent.
    6. Click on the "Property" button next to the property and select "Check Status". If you see errors (red) fix them then check again. Warnings are shown in yellow and should be addressed but this is not mandatory. When you see no error your can open the property at Booking.com.
    7. To open the property click on the "Property" button next to the property and select "Open Property".
    8. Click on the "Property" button next to the property and select "Check Status". Properties with status “XML Ready to Open” will automatically be opened within 24 hours.

To use this function your connection need to be activated for content. If you see the error message "Access denied" your connection is not activated for content. Log into your Booking.com account and change the connection type. Then try again.

4.2 Create a new Booking.com account from Beds24

  1. Tick the check box for "Inventory and Prices and Bookings" and SAVE.
  2. Click on the "Manage Content" button.
    1. Click on the "Property." button next to the property and select "Create new Booking.com Account" to create an account containing this property.
    2. If you see errors fix them.
    3. Click on the "Room" button next to the room and select "Get allowed room names". An English room name is mandatory. You can have a room name in a local language as well. Double check your room uses one of these names.
    4. Click on the "Room" button next to the room and select "Create at Booking.com" to create the room.
    5. If you see errors fix them. When you see "Success" the room was sent.

Booking.com will send you an E-mail to finalize the contract. After this is done you can open the property.

  1. Click on the "Manage Content" button.
  2. Click on the "Property" button next to the property and select "Check Property". If you see errors (red) fix them then check again. Warnings are shown in yellow and should be addressed but this is not mandatory. When you see no error your can open the property at Booking.com.
    1. To open the property click on the "Property" button next to the property and select "Open Property".
    2. Click on the "Property" button next to the property and select "Check Status". Properties with status “XML Ready to Open” will automatically be opened within 24 hours.

To use this function your connection need to be activated for content. If you see the error message "Access denied" your connection is not activated for content. Log into your Booking.com accoun tand change the connection type. Then try again.

4.3 Check how your property performs on Booking

You can access your property score on Booking.com and suggestions on how to improve your properties performance.

  • Go to (SETTINGS) CHANNEL MANAGER > BOOKING.COM > MANAGE CONTENT
  • Click on the "Property" button next to the property and select "Check Status"

4.4 Content Setup

4.4.1 Policies and House Rules

Pets(default = allowed) is property features which can be selected in (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". If you set nothing we send pets allowed. Allowed feature codes are:

PETS_CONSIDERED

PETS_NOT_ALLOWED

PETS_SERVICE_ONLY

If applicable a petfee can be set in {#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom".


Smoking (default = not allowed) is property features which can be selected in (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". If you st nothing we send smoking not allowed. Allowed feature codes are:

SMOKING_ALLOWED

SMOKING_NOT_ALLOWED

SMOKING_AREAS

Events/parties (default = not allowed) is property features which are selected in (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". If you set nothing we send parties not allowed. Allowed features codes are:

EVENTS_ALLOWED

Cancellation policies and "Quiet Hours" are set in (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". Use the context help nest to the setting for information on the possible values.

4.4.2 Fees and Taxes

  • VAT will be sent according to the VAT amount you have set in (SETTINGS) PROPERTIES -> BOOKING RULES
  • Other fees and taxes in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom".

4.4.3 Room Configuration: Define Bedrooms and Bathrooms

Bedrooms and bathrooms can be set up for the property ( (SETTINGS) PROPERTIES > DESCRIPTION) or per room ( (SETTINGS) PROPERTIES->ROOMS > SET UP).

  • Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.
  • Criteria which only applies to one room should be entered in the room.

Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up.


Example 1: All units (rooms) have one king bed and one bathroom. In this case you can set up the bedroom and bathroom in (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.


Example 2: You have one unit with one bedroom and another unit with two bedrooms. In this case set the bedrooms up in (SETTINGS) PROPERTIES >ROOMS > SET UP.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

  • Click on the "Edit " button next to the "Features" field.
  • In the pop up click on "Bedroom" or "Bathroom".
  • Set the type and use the selectors to define the features within each room.
  • If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
  • Close the pop up and then press SAVE.


If you want to send additional bathroom features you can add these manually:

PRIVATE_BATHROOM

SHARED_BATHROOM

SHOWER

SEPARATE_TOILET_AREA

BATH_TUB

MARBLE_BATHROOM

BATH_BIDET

BATH_JETTED_TUB

WHIRLPOOL

BATH_TUB_WHIRLPOOL_SEPARATE

SEPARATE_TOILET_AREA

BATH_TUB_OVERSIZED

GRECIAN_TUB

BATHTUB_ONLY

SHOWER_ONLY

BATH_SHOWER

BATH_OR_SHOWER

TUB_SHOWER_SEPARATE

TUB_OR_SHOWER_SEPARATE

PHONE_IN_BATHROOM

You can also manually add bedrooms and bathrooms. For more information see "All feature codes" below.

4.4.4 Meals

If you offer meals you can set these in (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom".

4.4.5 Accepted Payments

The card types you have ticked in (SETTINGS) PAYMENTS > CREDIT CARD COLLECTION will be sent as accepted payments to Booking.com. I you have not ticked any "Chash only" will be sent.

Details about CVC and card details being sent to Beds24 need to be set in your Booking.com extranet. If required ask Booking.com support to assist you.

4.4.6 Amenities

Amenities can be set up for the property ( (SETTINGS) > PROPERTIES > DESCRIPTION) or per room ( (SETTINGS) PROPERTIES > ROOMS > SET UP).

  • Click on the "Edit " button next to the "Features" field.
  • In the pop up click on "Amenities".
  • Tick the amenities you provide.
  • Close the pop up and then press SAVE.

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.


Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in (SETTINGS) > PROPERTIES >DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi one and another unit without Wifi. In this case set the Wifi up in (SETTINGS) PROPERTIES->ROOMS->SET UP.


Booking.coms amenities are not identical with the features Beds24 offers under "Features". You can manually add Booking.com speceific amenities. For more information see "All feature codes" below.

4.4.7 Pictures

Pictures activated for the property or room in (SETTINGS) > BOOKING ENGINE > PICTURES will be sent.

Booking.com requires tags. Tags will be extracted from the English language "Captions" which you can apply/change in the picture settings:

(SETTINGS) BOOKING PAGE > PICTURES

Click on the green button 'Manage' to get to the section where you can edit the caption.

4.4.8 License, Type of Residence, Property managed by (rentals only)

For some regions licences are mandatory. Property licences need to be entered in (SETTINGS) PROPERTIES > DESCRIPTION. If your location requires a license per room you can set this in (SETTINGS) CHANNEL MANAGER > BOOKING.COM- > SPECIFIC PROPERTY CONTENT in "Custom".

Defaults are

  • Property managed by: Professional company. If the property is managed by a private person you can set this in (SETTINGS) CHANNEL MANAGER Y BOOKING.COM-SPECIFIC PROPTERY CONTENT in "Custom".
  • Type of residence: other. If the type of residence is primary or secondary you can set this in (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom".

4.4.9 Star Rating (hotels only)

If you have a starrating you can add it in (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT i in "Custom".

5 Common Errors

Code 497 - Authorization error. Access denied while trying to update hotel xyz
The property is not activated for the use of the content API. Log into your Booking.com account, cancel the connection with Beds24 then request a new one which includes the content API. 
No availability pushed
Go to   (SETTINGS)  CHANNEL MANAGER-BOOKING.COM  and click on "View Actual Data". If the prices and availability you see there are correct click UPDATE. Allow your update to be processed then open the room again. 
Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address
 Some changes  (i.e. location or language) are not allowed by Booking.com when the property is open/bookable. Contact Booking.com support if you need to make such changes.
 Hotel has non-Latin characters in name 
Adjust your property name to contain only latin letters and numbers. 
xx not allowed as room name
You need to use one of the room names Booking.com alows Click on the "Room" button next to the room and select "Get allowed room names".  
Invalid phone number / The phone number (number) is not valid for international calling
Check that your phone number has a country code and that the country code is separated by a blank space from the rest of the number.
No hotel facilities defined 
Go to   (SETTINGS) PROPERTIES > DESCRIPTION and add features. 
 'No resolvable address is specified
Booking.com considers your address invalid. Update your address in   (SETTINGS) PROPERTIES > DESCRIPTION .
No contacts specified
Add a contact in  in  (SETTINGS) PROPERTIES > DESCRIPTION .
 Invalid checkin/checkout
Check that the formats for Check-in and Check-out are correct.
Property has no licence number / PropertyLicenseNumber is mandatory for this location
Enter your licence number in   (SETTINGS) PROPERTIES > DESCRIPTION .
duplicates for room name
Booking.com allows every room name to be used only once. If you have a room type in Booking.com but individual rooms in Beds24 you can use  set up virtual rooms.
Room name does not correspond to Room Type 
Booking.com does not allow the room name you have chosen for the selected room type. Change either the room name or the room type.
 Invalid occupancy for this room type 
The number of guest set for this room is not allowed to the chosen room type.
 Room (room_id) does not have kitchen or kitchenette 
The room type you have specified room should have a kitchen or kitchenette. Go to  (SETTINGS) PROPERTIES > ROOMS >SETUP and add it under "Features".
 No defined facilities for specified room
Go to  (SETTINGS) PROPERTIES > ROOMS >SETUP and add  your facilities under "Features".
  No photos uploaded for specified room
Go to  (SETTINGS) PROPERTIES > BOOKING ENGINE > PICTURES and add pictures.
Code 733 - Property has pending photo requests
Please ensure you have added a Caption to each of your pictures.  (SETTINGS) BOOKING ENGINE > PICTURES , click MANAGE and then enter the Caption. If the error still occurs after a couple of hours your pictures are stuck at Booking.coms end.  Contact Booking.com support and ask them to push the pictures.


Code 121 - Accommodation not contracted. Hotel could not be added to legal entity with id xxx. Legal entity xxx is not allowed to add properties in country: YZ. Please contact your account manager
Contact Booking.com support and have all countries you are active in to your Partner Card (LEID)
This SPO Hotel has not given invoice details or signed contract
You need to finalize your contractual relations with Booking.com. Check the messages from Booking.com for instructions. If you are not sure what exactly Booking.com expects you to do contract Booking.com support.
 No Products defined 
 No rates defined 
 No rooms active
Check if you have sent rooms.

6 Update Content to Booking.com

If you want to change content from Beds24 in Booking.com:

  1. Click on the "View content sent to Booking.com" link to see what will send.
  2. Go back to (SETTINGS) CHANNEL MANAGER > BOOKING.COM and click on the "Manage Content" button.
  3. Click "Property" to update the content for the property or on "Room" to update the content for the room. Then select "Update at Booking.com".


Click on the "View content sent to Booking.com" link to check what will send. All existing content, manual changes or additions you entered directly in Booking.com will be overridden when you click "Update at Booking.com".

7 Disconnect

  • Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.
  • To close a property on Booking.com click on the "Manage Content" button then click on the "..." button next to the property and select "Close Property"
  • To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.

8 All Feature codes

1. Property features (hotel amenity codes)

HEATING

AIR_CONDITIONING

ELEVATOR

HYPO_ALLERGENIC_ROOM_AVAILABLE


DECK_PATIO_UNCOVERED

SUN_TERRACE

GARDEN

BBQ_PICNIC_AREA

OUTDOOR_FURNITURE

OUTDOOR_FIREPLACE


PARKING_INCLUDED

PARKING_POSSIBLE

PARKING_PAID

PARKING_INDOOR

PARKING_VALET

PARKING_DISABLED

EV_CHARGER


SAFE

LOCKERS

BUSINESS_CENTER


BAR

GROCERY_SHOPPING_SERVICE

RESTAURANT

ROOM_SERVICE

SHARED_KITCHEN

SNACK_BAR

VENDING_MACHINE


PETS_CONSIDERED

PETS_NOT_ALLOWED

PETS_SERVICE_ONLY


BEACH

BEACH_PRIVATE

BEACH_FRONT

SKI_IN



SAUNA

POOL

POOL_HEATED

POOL_INDOOR

STEAM_BATH

SOLARIUM

MASSAGE


AIRPORT_SHUTTLE_POSSIBLE

AIRPORT_SHUTTLE

CLEANING_ENHANCED

CLEANING_INCLUDED

CLEANING_DISINFECTANT

CONCIERGE

RECEPTION_24_HOUR

SHOP

LAUNDRY

IRONING_SERVICE

TROUSER_PRESS

SHOE_SHINE

NEWSPAPER

CHECK_IN_OUT_SELF

EXPRESS_CHECK_IN_OUT

CAR_RENTAL

GIFT_SHOP

MEETING_BANQUET_FACILITIES

BAGGAGE_STORAGE

EVENT_TICKET_SERVICE

PUBLIC_TRANSPORT_TICKETS

TOUR_DESK

GAMBLING

EVENING_ENTERTAINMENT


GAME_ROOM

TV_ROOM

BOOKS

TABLE_TENNIS

POOL_TABLE

BICYCLE

BICYCLE_RENTAL

CYCLING

FISHING

FITNESS_ROOM

GOLF

HIKING

HORSE_RIDING

WATER_SPORTS

WIND_SURFING

KAYAK_CANOE

SCUBA_OR_SNORKELING

SNORKELING

SKIING

SKI_STORAGE

SKI_SCHOOL

SNOW_SPORTS_GEAR

TENNIS

TENNIS_EQUIPMENT

SQUASH

BADMINTON_EQUIPMENT

DARTS

MINIATURE_GOLF

WATER_PARKS


SMOKING_ALLOWED

SMOKING_NOT_ALLOWED

SMOKING_AREAS

NON_SMOKING_ROOMS


CHILDREN_WELCOME

CHILDREN_CLUB

FAMILY_ROOMS

PLAYGROUND

BABYSITTING


2. Room feature codes (room amenity type codes )

AIR_CONDITIONING

AIR_CONDITIONING_INDIVIDUAL

CEILING_FAN

BATHROBE

HAIR_DRYER

HEATING

HEATING_INDIVIDUAL

MINIBAR

SLIPPERS

TOILETRIES

WAKEUPCALL


ROOM_SOUNDPROOFED

ROOM_CONNECTING

ROOM_NON_ALLERGIC


TELEPHONE

TELEPHONE_CORDLESS

TELEPHONE_CELL


ALARMCLOCK

CLOSETS_IN_ROOM

CLOSETS_MULTIPLE

CLOSET_SEPARATE

IRON

LUXORY_LINEN

SAFE

SAFE_LARGE

CO_DETECTOR

SMOKE_DETECTOR

FIRST_AID_KIT


INTERNET

WIFI

TV

CABLE

SATELLITE

VIDEO_GAMES

VIDEO_LIBRARY

VIDEO_ON_DEMAND

TV_COLOR

TV_HD_32_PLUS

TV_PAY_PER_VIEW

TV_STREAMING

MOVIES

MOVIES_FREE

BLUERAY_PLAYER

CD_PLAYER

DVD

RADIO

RADIO_SATELLITE

IPOD_DOCKING_STATION

VIDEO_GAME_PLAYER


KITCHEN

KITCHEN_FULL

KITCHENETTE


COFFEE_MAKER

KETTLE

DISHES_UTENSILS

DISHWASHER

GRILL

IRON_BOARD

KITCHEN_SUPPLIES

MICROWAVE

OVEN

REFRIGERATOR

REFRIGERATOR_WITH_ICE

REFRIGERATOR_MINI

SILVERWARE_UTENSILS

STOVE

TOASTER

WASHER


DINING_ROOM_SEATS

TABLES_AND_CHAIRS

SOFA_CHAIRS

SITTING_AREA

POOL_PRIVATE

FIREPLACE


DESK

DESK_LARGE

DESK_WITH_LAMP

DESK_WITH_POWER

DESK_WITH_CHAIR

COMPUTER

FAX

LAPTOP



BAY_VIEW

MOUNTAIN_VIEW

OCEAN_VIEW


3. Bathroom feature codes

SHOWER

SEPARATE_TOILET_AREA

BATH_TUB

BATHROOM_PRIVATE

BATHROOM_SHARED

MARBLE_BATHROOM

BATH_BIDET

BATH_JETTED_TUB

WHIRLPOOL

BATHTUB_WHIRLPOOL_SEPARATE

SEPARATE_TOILET_AREA

BATH_TUB

OVERSIZED_BATHTUB

GRECIAN_TUB

BATHTUB_ONLY

SHOWER_ONLY

BATH_SHOWER

BATH_OR_SHOWER

TUB_SHOWER_SEPARATE

TUB_OR_SHOWER_SEPARATE

PHONE_IN_BATHROOM


4. Bedroom feature codes

BED_DOUBLE

BED_KING

BED_TWIN

BED_QUEEN

BED_SOFA

BED_SINGLE

BED_FUTON

BED_BUNK

ENSUITE