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==General==
==Capabilities==With the connection you can *Export prices, availability and rules*Beds24.com can export Inventory*send inventory (available rooms)*Beds24.com can export Minimum Stay*send minimum stay*Beds24.com can export Maximum Stay*send maximum stay*Beds24.com can export Closed *send closed to Arrival arrival and Closed closed to Departuredeparture*Beds24.com can export Multiple Rates*Beds24.com can import Bookingssend multiple rates*Beds24.com can import Booking Modifications and Cancellations*Beds24.com can add a multiplier to export mark pricesup or down.*Importing Import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings*create Booking.com rate plans*Send content **push properties from Beds24 to Booking.com**update content to an existing listing on Booking.com*Import a listing from Booking.com as a new property into Beds24*Import prices and availability from Booking. com (Coming soon)*Invalid Report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com*Promotions can set up, viewed Create and changedmanage promotions*View reviews and react to reviews
==Limitations==
== Before you connect =Connect =
== Maximum number accepted bookings ==
By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.
=== Do guests receive a confirmation? === The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well not allow channel modifications by default you can set up an Auto Action Emailchange the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER.
=== How do I modify or cancel If you need a booking?===Bookings coming different invoice template for the bookings from a this channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel you can use the booking in Booking.com and can cause a double booking. Please ask booking[[Invoicees|invoicee]] function.com or Enter the guest to cancel ID number of the booking in Booking.com invoicee and all incoming bookings from the cancellation channel will be sent assigned to Beds24this invoicee (it does not change existing bookings.
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" <embedvideo service= No ("Details" tab of the bookingyoutube"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes>https://youtu.be/qfwM2SiiLI8</embedvideo>
=== How do I add a promotion or special price?=== You can set up promotions directly in Beds24 or in the Booking.com extranet. === How do I add extra costs or fees?=== Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet. === Can I send different prices for different minimum stays or for different numbers of guests?=== Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page. === I have multiple Booking.com hotel ids. How do I set this up? ===The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24. === What to do when I receive an overbooking?=== *Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates. *Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. If you can not see a problem in your set up send us a support ticket with the booking numbers and dates. === Why did a booking not import?=== *Check if the room for which you received the booking is properly mapped. If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made. === Why is the price for the booking wrong?=== *A special offer set up in the channel may have reduced the price the channel manager sent.*Your prices are not set up as you expect. === What are contracted rooms? ===This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. === What do I do when I have a no show?=== To report a no show to Booking.com open the booking and click the button in the "Details" tab. === What do I do when a guest provides an invalid manually charge virtual credit card number?=== Invalid cards please note that they can be reported to Booking.com via a button on the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com. === I originally set my connection as a one-way connection, now I want a two-way connection=== You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection. <div style="display:none"> Publish properties from Beds24 to Booking.com Minimum Requirements Rate Plans One rate plan is created. The rate ID gets auto populated in SETTINGS->CHANNEL MANAGER-BOOKING.COM. If you need more rate plans for example a non-refundable you can add these in your Booking.com extranet. Policies Policies for '''pets''' and '''smoking''' as sent via feature codes. Property featues are selected in SETTINGS->PROEPRTIES->DESCRIPTIONS "Features", room features in SETTINGS->PROEPRTIES->ROOMS->SETUP. '''Cancellation policies''' are set in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom". Fees and taxes VAT will be sent according to the VAT amount you have set in SETTINGS->PROPERTIES-BOOKING RULES Other fees and taxes in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom". Room Configuration: Define Bedrooms and Bathrooms Bedrooms and bathrooms can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room (SETTING->PROPERTIES->ROOMS->SET UP). *Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property. *Criteria which only applies to one room should be entered in the room. Note: Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Example 1: All units (rooms) have one king bed and one bathroom. In this case you can set up the bedroom and bathroom in SETTING->PROPERTIES->DESCRIPTION. The number will be applied to all room/units. Example 2: You have one unit with one bedroom and another unit with two bedrooms. In this case set the bedrooms up in SETTING->PROPERTIES->ROOMS->SET UP. Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field. *Click on the "Edit " button next to the "Features" field. *In the pop up click on "Bedroom" or "Bathroom". *Set the type and use the selectors to define the features within each room. *If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms charged when you click on the "Edit" button again. *Close the pop up and then press SAVE. If your a bedroom as has an ensuite bathroom you can add this manaully. Example for a bedroom with a king bed and an ensuite: BEDROOM BED_KING ENSUITE If you want to send additional bathroom features you can add these manually: SHOWER SEPARATE_TOILET_AREA BATH_TUB BATHROOM_PRIVATE BATHROOM_SHARED MARBLE_BATHROOM BATH_BIDET BATH_JETTED_TUB WHIRLPOOL BATHTUB_WHIRLPOOL_SEPARATE SEPARATE_TOILET_AREA BATH_TUB OVERSIZED_BATHTUB GRECIAN_TUB BATHTUB_ONLY SHOWER_ONLY BATH_SHOWER BATH_OR_SHOWER TUB_SHOWER_SEPARATE TUB_OR_SHOWER_SEPARATE PHONE_IN_BATHROOM You can also manually add bedrooms and bathrooms. For more information see "All feature codes" below. Meals If you offer meals you can set these in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC PROPERTY CONTENT in "Custom". Accepted Payments The card types you have ticked in SETTINGS->PAYMENTS->CREDIT CARD COLLECTION will be sent as accepted payments to Booking.com. I you have not ticketd any "Chash only" will be sent. Note: Details about CVC and card details being sent to Beds24 need to be set in your Booking.com extranet. If required ask Booking.com support to assist you. Amenities Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room (SETTING->PROPERTIES->ROOMS->SET UP). *Click on the "Edit " button next to the "Features" field. *In the pop up click on "Amenities". *Tick the amenities you provide.*Close the pop up and then press SAVE. Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property. Criteria which only applies to one room should be entered in the room. Make sure you do not create duplicates. Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in SETTING->PROPERTIES->DESCRIPTION. The number will be applied to all room/units. Example 2: You have one unit with Wifi one and another unit without Wifi. In this case set the Wifi up in SETTING->PROPERTIES->ROOMS->SET UP. Booking.coms amenities are not identical with the features Beds24 offers under "Features". You can manually add Booking.com speceific amenities. For more information see "All feature codes" below. Pictures Pictures activated for the property or room in SETTINGS->BOOKING PAGE->PICTURES will be sent. Booking.com requires tags. Tags will be extracted from the English language "Captions" which you can apply/change in the picture settings. Extra Beds and extra Children Star Rating (hotels only) If you have a stat rating you can add it in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom". All feature codes 1. Property features (hotel amenity codes) HEATING AIR_CONDITIONING ELEVATOR HYPO_ALLERGENIC_ROOM_AVAILABLE DECK_PATIO_UNCOVERED SUN_TERRACE GARDEN BBQ_PICNIC_AREA OUTDOOR_FURNITURE OUTDOOR_FIREPLACE PARKING_INCLUDED PARKING_POSSIBLE PARKING_PAID PARKING_INDOOR PARKING_VALET PARKING_DISABLED EV_CHARGER SAFE LOCKERS BUSINESS_CENTER BAR GROCERY_SHOPPING_SERVICE RESTAURANT ROOM_SERVICE SHARED_KITCHEN SNACK_BAR VENDING_MACHINE PETS_CONSIDERED PETS_NOT_ALLOWED PETS_SERVICE_ONLY BEACH BEACH_PRIVATE BEACH_FRONT SKI_IN SAUNA POOL POOL_HEATED POOL_INDOOR STEAM_BATH SOLARIUM MASSAGE AIRPORT_SHUTTLE_POSSIBLE AIRPORT_SHUTTLE CLEANING_INCLUDED CONCIERGE RECEPTION_24_HOUR SHOP LAUNDRY IRONING_SERVICE TROUSER_PRESS SHOE_SHINE NEWSPAPER EXPRESS_CHECK_IN_OUT CAR_RENTAL GIFT_SHOP MEETING_BANQUET_FACILITIES BAGGAGE_STORAGE EVENT_TICKET_SERVICE PUBLIC_TRANSPORT_TICKETS TOUR_DESK GAMBLING EVENING_ENTERTAINMENT GAME_ROOM TV_ROOM BOOKS TABLE_TENNIS POOL_TABLE BICYCLE BICYCLE_RENTAL CYCLING FISHING FITNESS_ROOM GOLF HIKING HORSE_RIDING WATER_SPORTS WIND_SURFING KAYAK_CANOE SCUBA_OR_SNORKELING SNORKELING SKIING SKI_STORAGE SKI_SCHOOL SNOW_SPORTS_GEAR TENNIS TENNIS_EQUIPMENT SQUASH BADMINTON_EQUIPMENT DARTS MINIATURE_GOLF SMOKING_NOT_ALLOWED NON_SMOKING_ROOMS SMOKING_AREAS CHILDREN_WELCOME PLAYGROUND BABYSITTING 2. Room (room amenity type codes ) AIR_CONDITIONING AIR_CONDITIONING_INDIVIDUAL CEILING_FAN BATHROBE HAIR_DRYER HEATING HEATING_INDIVIDUAL MINIBAR SLIPPERS TOILETRIES WAKEUPCALL ROOM_SOUNDPROOFED ROOM_CONNECTING ROOM_NON_ALLERGIC TELEPHONE TELEPHONE_CORDLESS TELEPHONE_CELL ALARMCLOCK CLOSETS_IN_ROOM CLOSETS_MULTIPLE CLOSET_SEPARATE IRON LUXORY_LINEN SAFE SAFE_LARGE INTERNET WIFI TV CABLE SATELLITE VIDEO_GAMES VIDEO_LIBRARY VIDEO_ON_DEMAND TV_COLOR TV_HD_32_PLUS TV_PAY_PER_VIEW MOVIES MOVIES_FREE BLUERAY_PLAYER CD_PLAYER DVD RADIO RADIO_SATELLITE IPOD_DOCKING_STATION VIDEO_GAME_PLAYER KITCHEN KITCHEN_FULL KITCHENETTE COFFEE_MAKER DISHES_UTENSILS DISHWASHER GRILL IRON_BOARD KITCHEN_SUPPLIES MICROWAVE OVEN REFRIGERATOR REFRIGERATOR_WITH_ICE REFRIGERATOR_MINI SILVERWARE_UTENSILS STOVE TOASTER WASHER DINING_ROOM_SEATS TABLES_AND_CHAIRS SOFA_CHAIRS SITTING_AREA POOL_PRIVATE FIREPLACE DESK DESK_LARGE DESK_WITH_LAMP DESK_WITH_POWER DESK_WITH_CHAIR COMPUTER FAX LAPTOP BAY_VIEW MOUNTAIN_VIEW OCEAN_VIEW 3. Bathroom feature codes SHOWER SEPARATE_TOILET_AREA BATH_TUB BATHROOM_PRIVATE BATHROOM_SHARED MARBLE_BATHROOM BATH_BIDET BATH_JETTED_TUB WHIRLPOOL BATHTUB_WHIRLPOOL_SEPARATE SEPARATE_TOILET_AREA BATH_TUB OVERSIZED_BATHTUB GRECIAN_TUB BATHTUB_ONLY SHOWER_ONLY BATH_SHOWER BATH_OR_SHOWER TUB_SHOWER_SEPARATE TUB_OR_SHOWER_SEPARATE PHONE_IN_BATHROOM 4they become valid. Bedroom feature codes BED_DOUBLE BED_KING BED_TWIN BED_QUEEN BED_SOFA BED_SINGLE BED_FUTON BED_BUNK ENSUITE </div>
no edit summary
''Synchronising Beds24.com with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''
*You need an account with Booking.com '''If you do not yet have a Booking.com account you can sign up [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral here]'''.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
If you export inventory you will also need to export rates from Beds24, rates can not be set within the Booking.com extranet.
Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.
'''Prices'''
Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.
== Set Up =Sync Prices, Availability and Bookings =
Setting up the connection is a 4 step process:
===Initiate the connection in Booking.com===
Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.
4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.
===Set up and mapping in Beds24.com===
1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and '''then scroll to the bottom of the page and click SAVE'''.
<span class="circle" >Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.''
===Multiple Rates Rate Plans at Booking.com===
Booking.com can support more than one price per room for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices. There are two options:
'''1. Linked/Derived Prices'''
Booking.com can auto calculate different occupancies from one standard rate. This rate is either for the base or for the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreases.
If you do not have the appropriate rate ids you need to request Booking.com to add them.
===Price Multiplier===
If you want to add a multiplier to your prices, for example because the channel requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel id.
Example: *[CONVERT:IDR-EUR][/]0.85 will convert Indonesian Rupees to Euros and send a price 85% of the normal price (i.e. lowered by 15%)
===Activatingin Beds24 and Booking.com===
You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.
8) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”.
===Maximum number accepted bookings ===By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel. === Check Connection ===
The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
=== Updates ===
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
==Virtual Credit Cards ==Virtual cards can be set to be auto charged at the date they become valid. This option is available for customers who use [[Stripe|Stripe]]. If you manually charge virtual credit cards please note that they can only be charged when they become valid. == Setup Problems===
1) The room is being unexpectedly closed at booking.com
These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels.
==Manage Bookings=Notes=This screenshot shows specific settings for bookings from Booking.com: [[Image:bookingcom_manage.png|800px|link=]][[Media:bookingcom_manage.png|view large]] If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER. If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings. <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo> ==Promotions==Promotions can set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. If you add or change a promotion use the context help (? icons next to the settings) for instructions. <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo> ==Reviews==To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module. You can also access them via SETTINGS->CHANNEL MANAGER-BOOKING.COM->REVIEWS. ==Common Errors==Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com. The error message usually includes information about the date, rate or room with the problem and a brief description.Below are common error messages and how to fix them. '''Access denied while trying to get rooms for hotel XXXXXX ''' Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *If your connection is set up check if you confirmed the connection in your Booking.com Extranet as explained under „Activation“ step 4: '''Access denied''' Log into Booking.com and activate the connection as described under "Activate" step 4 and make sure you have confirmed the connection with Beds24.. '''Updating availability hasn't been enabled for hotel 0000''' You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection. '''Not allowed to update Single Use Rate for Room''' Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price or set "Booking.com Rate Type"= One Price '''Rooms to Sell were set below the Minimum Contracted rooms for these dates''' You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the guaranteed allotment '''Rate is not active''' You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. '''Room is not active''' Booking.com has not activated the room for selling. Please ask Booking.com to activate it and check the room id is correct. '''Rate 123456 cannot be updated via XML''' This rate has not been activated for channel management. Ask Booking.com to activate it. '''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....''' You have guaranteed and to have a minimum number of rooms to sell on Booking.com but the channel manager is sending a lower quantity than contracted. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms '''Rate does not exist''' You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. '''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. '''hotel 'xxxxx' not allowed for user BA-bookingautomationadmin'''' Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. '''rate is not active''' You are trying to send prices for a Booking.com rate code which is not active. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates. '''rate does not exist''' You are trying to send prices for a Booking.com rate code which does not exist. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates. '''room/rate combination is not active''' Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. '''Not allowed to update Single Use Rate for Room''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these. '''Room reservation does not belong to this hotel reservation''' The booking was already cancelled in Booking.com before the Channel syncronisation. ==Notes==
1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above.
6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.
=Manage Bookings====Report No-shows, Invalid cards or Restrict Channel Modifications=Disconnect==*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data screenshot shows specific settings for bookings from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.:
[[Image:bookingcom_manage.png|800px|link== FAQ ===== Will I receive notifications on new bookings?=== ]]After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead[[Media:bookingcom_manage.png|view large]]
=== How do can I access credit card details?Charge Virtual Credit Cards === Virtual cards can be set to be auto charged at the date they become valid. This option is how you can available for customers who use [[View_Credit_Card_DetailsStripe| view credit card detailsStripe]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.
