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==General==*You need an account with Booking.com '''If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com|create a Booking.com account directly from Beds24]]. *You need an account with Booking.com If you do not yet have one you can sign [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com|create a Booking.com account directly from Beds24]]. *If you have not yet set up your property in Beds24 you can [https[Booking.com_XML://join_Create_and_update_properties_and_rooms_on_Booking.bookingcom#Import_Properties_from_Booking.com/index|import your property from Booking.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral herecom to Beds24]]'''.
==Capabilities==With the connection you can *Export prices, availability and rules**Beds24.com can export Inventorysend inventory (available rooms)*Beds24.com can export Minimum Stay*send minimum stay*Beds24.com can export Maximum Stay*send maximum stay*Beds24.com can export Closed *send closed to Arrival arrival and Closed closed to Departuredeparture*Beds24.com can export Multiple Rates*Beds24.com can import Bookingssend multiple rates*Beds24.com can import Booking Modifications and Cancellations*Beds24.com can add a multiplier to export mark pricesup or down.*Importing Import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings*create Booking. com rate plans*Invalid Report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com*Promotions can set up, viewed Create and changedmanage promotions*View reviews and react to reviews
==Limitations==
== Before you connect =Connect =
===Initiate the connection in Booking.com===
Booking.com can auto calculate If you need more additional rate plans for example a for different occupancies from one standard , a non-refundable rate or your rate plan contains meals you can create additional rateplans in [[Booking.com_XML:_Create_Booking. This rate is either for the base or for the maximum occupancy of a specific roomcom_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreasesCOM->MANAGE RATE PLANS]].
Talk to your Booking.com rep about how to best set this up (either a base rate to add on to or a maximum occupancy rate to subtract from)[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions for the mapping]].
'''2Booking.com can auto calculate different occupancies from one standard rate. This rate is either for the base or for the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreases. Multiple Rate Ids'''
If you do not have the appropriate rate ids you need to request Booking.com to add them. ===Price Multiplier===
1) Import existing bookings from Booking.com
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
[[Image:booking15.png|450px|link=]]
[[Media:booking15.png|view large]]
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
a. Export your bookings as CSV from booking.com
b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.
Follow the instructions on the page carefully so they import to the correct rooms.
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.
5) When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.
<embedvideo service= Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "youtubeVirtual Cards">https://youtu= Yes without Stripe activated the system will create a pending payment which can not be collected.be/T-I3CnXnvZQ</embedvideo>
==Reviews==
You can also access them via SETTINGS=Disconnect=*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right->CHANNEL MANAGERhand corner. Select Channel Manager from the drop-BOOKINGdown menu.COM->REVIEWSClick the Deactivate button to cancel the connection to Beds24.
==Common Errors==
'''rate is not active'''
You are trying to send prices for a Booking.com rate code which is not active. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
'''rate does not exist'''
You are trying to send prices for a Booking.com rate code which does not exist. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
==Notes==
==Disconnect==*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24. == FAQ ==
<div style="display:none">
Publish properties from Beds24 to Booking.com
Minimum Requirements
Rate Plans
One rate plan is created. The rate ID gets auto populated in SETTINGS->CHANNEL MANAGER-BOOKING.COM.
If you need more rate plans for example a non-refundable you can add these in your Booking.com extranet.
Policies
Policies for '''pets''' and '''smoking''' as sent via feature codes. Property featues are selected in SETTINGS->PROEPRTIES->DESCRIPTIONS "Features", room features in SETTINGS->PROEPRTIES->ROOMS->SETUP.
'''Cancellation policies''' are set in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom".
Fees and taxes
VAT will be sent according to the VAT amount you have set in SETTINGS->PROPERTIES-BOOKING RULES
Other fees and taxes in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom".
Room Configuration: Define Bedrooms and Bathrooms
Bedrooms and bathrooms can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room (SETTING->PROPERTIES->ROOMS->SET UP).
*Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.
*Criteria which only applies to one room should be entered in the room.
Note: Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up.
Example 1: All units (rooms) have one king bed and one bathroom. In this case you can set up the bedroom and bathroom in SETTING->PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
Example 2: You have one unit with one bedroom and another unit with two bedrooms. In this case set the bedrooms up in SETTING->PROPERTIES->ROOMS->SET UP.
Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.
*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.
If your a bedroom as has an ensuite bathroom you can add this manaully. Example for a bedroom with a king bed and an ensuite: BEDROOM BED_KING ENSUITE
If you want to send additional bathroom features you can add these manually:
SHOWER
SEPARATE_TOILET_AREA
BATH_TUB
BATHROOM_PRIVATE
BATHROOM_SHARED
MARBLE_BATHROOM
BATH_BIDET
BATH_JETTED_TUB
WHIRLPOOL
BATHTUB_WHIRLPOOL_SEPARATE
SEPARATE_TOILET_AREA
BATH_TUB
OVERSIZED_BATHTUB
GRECIAN_TUB
BATHTUB_ONLY
SHOWER_ONLY
BATH_SHOWER
BATH_OR_SHOWER
TUB_SHOWER_SEPARATE
TUB_OR_SHOWER_SEPARATE
PHONE_IN_BATHROOM
You can also manually add bedrooms and bathrooms. For more information see "All feature codes" below.
Meals
If you offer meals you can set these in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC PROPERTY CONTENT in "Custom".
Accepted Payments
The card types you have ticked in SETTINGS->PAYMENTS->CREDIT CARD COLLECTION will be sent as accepted payments to Booking.com. I you have not ticketd any "Chash only" will be sent.
Note: Details about CVC and card details being sent to Beds24 need to be set in your Booking.com extranet. If required ask Booking.com support to assist you.
Amenities
Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room (SETTING->PROPERTIES->ROOMS->SET UP).
*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.
Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.
Criteria which only applies to one room should be entered in the room.
Make sure you do not create duplicates.
Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in SETTING->PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
Example 2: You have one unit with Wifi one and another unit without Wifi. In this case set the Wifi up in SETTING->PROPERTIES->ROOMS->SET UP.
Booking.coms amenities are not identical with the features Beds24 offers under "Features". You can manually add Booking.com speceific amenities. For more information see "All feature codes" below.
Pictures
Pictures activated for the property or room in SETTINGS->BOOKING PAGE->PICTURES will be sent.
Booking.com requires tags. Tags will be extracted from the English language "Captions" which you can apply/change in the picture settings.
Extra Beds and extra Children
Star Rating (hotels only)
If you have a stat rating you can add it in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom".
All feature codes
1. Property features (hotel amenity codes)
HEATING
AIR_CONDITIONING
ELEVATOR
HYPO_ALLERGENIC_ROOM_AVAILABLE
DECK_PATIO_UNCOVERED
SUN_TERRACE
GARDEN
BBQ_PICNIC_AREA
OUTDOOR_FURNITURE
OUTDOOR_FIREPLACE
PARKING_INCLUDED
PARKING_POSSIBLE
PARKING_PAID
PARKING_INDOOR
PARKING_VALET
PARKING_DISABLED
EV_CHARGER
SAFE
LOCKERS
BUSINESS_CENTER
BAR
GROCERY_SHOPPING_SERVICE
RESTAURANT
ROOM_SERVICE
SHARED_KITCHEN
SNACK_BAR
VENDING_MACHINE
PETS_CONSIDERED
PETS_NOT_ALLOWED
PETS_SERVICE_ONLY
BEACH
BEACH_PRIVATE
BEACH_FRONT
SKI_IN
SAUNA
POOL
POOL_HEATED
POOL_INDOOR
STEAM_BATH
SOLARIUM
MASSAGE
AIRPORT_SHUTTLE_POSSIBLE
AIRPORT_SHUTTLE
CLEANING_INCLUDED
CONCIERGE
RECEPTION_24_HOUR
SHOP
LAUNDRY
IRONING_SERVICE
TROUSER_PRESS
SHOE_SHINE
NEWSPAPER
EXPRESS_CHECK_IN_OUT
CAR_RENTAL
GIFT_SHOP
MEETING_BANQUET_FACILITIES
BAGGAGE_STORAGE
EVENT_TICKET_SERVICE
PUBLIC_TRANSPORT_TICKETS
TOUR_DESK
GAMBLING
EVENING_ENTERTAINMENT
GAME_ROOM
TV_ROOM
BOOKS
TABLE_TENNIS
POOL_TABLE
BICYCLE
BICYCLE_RENTAL
CYCLING
FISHING
FITNESS_ROOM
GOLF
HIKING
HORSE_RIDING
WATER_SPORTS
WIND_SURFING
KAYAK_CANOE
SCUBA_OR_SNORKELING
SNORKELING
SKIING
SKI_STORAGE
SKI_SCHOOL
SNOW_SPORTS_GEAR
TENNIS
TENNIS_EQUIPMENT
SQUASH
BADMINTON_EQUIPMENT
DARTS
MINIATURE_GOLF
SMOKING_NOT_ALLOWED
NON_SMOKING_ROOMS
SMOKING_AREAS
CHILDREN_WELCOME
PLAYGROUND
BABYSITTING
2. Room (room amenity type codes )
AIR_CONDITIONING
AIR_CONDITIONING_INDIVIDUAL
CEILING_FAN
BATHROBE
HAIR_DRYER
HEATING
HEATING_INDIVIDUAL
MINIBAR
SLIPPERS
TOILETRIES
WAKEUPCALL
ROOM_SOUNDPROOFED
ROOM_CONNECTING
ROOM_NON_ALLERGIC
TELEPHONE
TELEPHONE_CORDLESS
TELEPHONE_CELL
ALARMCLOCK
CLOSETS_IN_ROOM
CLOSETS_MULTIPLE
CLOSET_SEPARATE
IRON
LUXORY_LINEN
SAFE
SAFE_LARGE
INTERNET
WIFI
TV
CABLE
SATELLITE
VIDEO_GAMES
VIDEO_LIBRARY
VIDEO_ON_DEMAND
TV_COLOR
TV_HD_32_PLUS
TV_PAY_PER_VIEW
MOVIES
MOVIES_FREE
BLUERAY_PLAYER
CD_PLAYER
DVD
RADIO
RADIO_SATELLITE
IPOD_DOCKING_STATION
VIDEO_GAME_PLAYER
KITCHEN
KITCHEN_FULL
KITCHENETTE
COFFEE_MAKER
DISHES_UTENSILS
DISHWASHER
GRILL
IRON_BOARD
KITCHEN_SUPPLIES
MICROWAVE
OVEN
REFRIGERATOR
REFRIGERATOR_WITH_ICE
REFRIGERATOR_MINI
SILVERWARE_UTENSILS
STOVE
TOASTER
WASHER
DINING_ROOM_SEATS
TABLES_AND_CHAIRS
SOFA_CHAIRS
SITTING_AREA
POOL_PRIVATE
FIREPLACE
DESK
DESK_LARGE
DESK_WITH_LAMP
DESK_WITH_POWER
DESK_WITH_CHAIR
COMPUTER
FAX
LAPTOP
BAY_VIEW
MOUNTAIN_VIEW
OCEAN_VIEW
3. Bathroom feature codes
SHOWER
SEPARATE_TOILET_AREA
BATH_TUB
BATHROOM_PRIVATE
BATHROOM_SHARED
MARBLE_BATHROOM
BATH_BIDET
BATH_JETTED_TUB
WHIRLPOOL
BATHTUB_WHIRLPOOL_SEPARATE
SEPARATE_TOILET_AREA
BATH_TUB
OVERSIZED_BATHTUB
GRECIAN_TUB
BATHTUB_ONLY
SHOWER_ONLY
BATH_SHOWER
BATH_OR_SHOWER
TUB_SHOWER_SEPARATE
TUB_OR_SHOWER_SEPARATE
PHONE_IN_BATHROOM
4. Bedroom feature codes
BED_DOUBLE
BED_KING
BED_TWIN
BED_QUEEN
BED_SOFA
BED_SINGLE
BED_FUTON
BED_BUNK
ENSUITE
</div>
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
''Synchronising Beds24.com Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
If you export inventory you will also need to export rates from Beds24, rates can not be set within the Booking.com extranet.
Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.
'''Prices'''
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Booking.com needs a room price for the maximum number of guest.
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com.
*If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value.
*If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for you.
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com. If you need prices for more occupancy levels talk to Booking.com about derived rates or for example a non-refundable rate or your rate plan contains meals you can create additional rate codes (see chapter "Multiple Rates" further down)plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
'''Extras and Taxes'''
'''Dorms'''
Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask you can create additional rate plans for single use in [[Booking.com to set up a "Single" rate id for thesecom_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
== Set Up =Sync Prices, Availability and Bookings =
Setting up the connection is a 4 step process:
Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.
Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.
4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.
===Set up and mapping in Beds24.com===
1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and '''then scroll to the bottom of the page and click SAVE'''.
<span class="circle" >Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.''
==Multiple Rates at Booking.com=Prices for different occupancies, refundable/non refundable rates, meal plans===Booking.com can support more than one price per room for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable pricesday. There are two options:
'''1. Derived PricesMultiple Rate Ids'''
'''2. Linked/Derived Prices'''
Talk to your Booking.com can rep about how to best set this up multiple (either a base rate ids for each room, each with pre-defined booking conditions. Beds24 can send to add on to or a different price maximum occupancy rate to each Booking.com rate ID. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]]subtract from).
If you want to add a multiplier to your prices, for example because the channel requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel id.
Example: *[CONVERT:IDR-EUR][/]0.85 will convert Indonesian Rupees to Euros and send a price 85% of the normal price (i.e. lowered by 15%)
== Maximum number accepted bookings =Promotions===By default all available rooms are sent to activated channels. In Promotions can set up, viewed and changed in SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit BOOKING-COM-PROMOTIONS. If you add or change a promotion use the context help (? icons next to the number of accepted bookings settings) for this channelinstructions. <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo>
===Activatingin Beds24 and Booking.com===1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.
[[Image:booking13.png|450px|link=]]
[[Media:booking13.png|view large]]
[[Media:bookingcmactivate.png|view large]]
4) When all the set up in Beds24 is correct you can make the final step to enable confirm the connection (go live) from the Booking.com extranet.
[[Image:bookingconfirm.png|450px|link=]]
[[Media:bookingconfirm.png|view large]]
You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.
5) Import existing bookings from Booking.com
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
[[Image:booking15.png|450px|link=]]
[[Media:booking15.png|view large]]
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
a. Export your bookings as CSV from booking.com
b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.
Follow the instructions on the page carefully so they import to the correct rooms.
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.
6) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.
8) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”.
===Maximum number accepted bookings ===By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel. === Check Connection ===
The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
=== Updates ===
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
==Virtual Credit Cards ==Virtual cards can be set to be auto charged at the date they become valid. This option is available for customers who use [[Stripe|Stripe]]. If you manually charge virtual credit cards please note that they can only be charged when they become valid. == Setup Problems===
1) The room is being unexpectedly closed at booking.com
These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels.
=== Notes===
1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above.
2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.
3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" ="Full Only" 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information. 5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24. You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed. If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices. Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain. You can always see the data being sent with the "View Actual Data" button in the channel manager. 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice. =Manage Bookings====VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules will be used. ===Report No-shows, Invalid cards or Restrict Channel Modifications===
This screenshot shows specific settings for bookings from Booking.com:
If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER.
If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings.
<embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo>
==Promotions=Charge Virtual Credit Cards ===Promotions Virtual cards can be set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONSto be auto charged at the date they become valid. To use this option set "Virtual Cards" = Yes
If you add or change a promotion use the context help (? icons next to the settings) for instructionsmanually charge virtual credit cards please note that they can only be charged when they become valid.
To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
*If your connection is set up check if you confirmed the connection in your Booking.com Extranet as explained under „Activation“ step 4:
'''Access denied''' or '''Hotel not allowed for connection type''' Log into Booking.com and activate the connection as described under "Activate" step 4 and make sure you have confirmed the connection with Beds24..
'''Updating availability hasn't been enabled for hotel 0000'''
You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.
'''Not allowed to update Single Use Rate for Room''' or '''CANNOT SET SINGLE USE RATE'''
Booking.com have not activated a single occupancy price for the room.
Either ask Booking.com to allow a single price or set "Booking.com Rate Type"= One Price
'''Rate is not active'''
You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
'''Room is not active'''
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
'''hotel 'xxxxx' not allowed for user BA-bookingautomationadmin''''
Check if you have received a notification from Booking.com that the connection is ready.
*If not please check in the Booking.com extranet that the connection has been requested.
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
'''room/rate combination is not active'''
Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.
You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price.
*Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
'''Not allowed to update Single Use Rate for Room'''
The booking was already cancelled in Booking.com before the Channel syncronisation.
1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above.
6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.
=== Will I receive notifications on new bookings?===
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.
=== How do can I access credit card details?===
This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.
=== How do I add a promotion or special price?===
You can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING.COM-PROMOTIONS or in the Booking.com extranet.
=== How do I add extra costs or fees?===
=== I have multiple Booking.com hotel ids. How do I set this up? ===
The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24. === I have multiple Booking.com accounts. How do I set this up? ===The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.
=== What to do when I receive an overbooking?===
=== I originally set my connection as a one-way connection, now I want a two-way connection===
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
