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Booking.com can auto calculate If you need more additional rate plans for example a for different occupancies from one standard , a non-refundable rate or your rate plan contains meals you can create additional rateplans in [[Booking.com_XML:_Create_Booking. This rate is either for the base or for the maximum occupancy of a specific roomcom_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreasesCOM->MANAGE RATE PLANS]].
Talk to your Booking.com rep about how to best set this up (either a base rate to add on to or a maximum occupancy rate to subtract from)[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions for the mapping]].
'''2Booking.com can auto calculate different occupancies from one standard rate. This rate is either for the base or for the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreases. Multiple Rate Ids'''
1) Import existing bookings from Booking.com
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
[[Image:booking15.png|450px|link=]]
[[Media:booking15.png|view large]]
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
a. Export your bookings as CSV from booking.com
b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.
Follow the instructions on the page carefully so they import to the correct rooms.
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.
5) When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.
=General=
*You need an account with Booking.com '''If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com|create a Booking.com account directly from Beds24]]. *You need an account with Booking.com If you do not yet have one you can sign [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com|create a Booking.com account directly from Beds24]]. *If you have not yet set up your property in Beds24 you can [https[Booking.com_XML://join_Create_and_update_properties_and_rooms_on_Booking.bookingcom#Import_Properties_from_Booking.com/index|import your property from Booking.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral herecom to Beds24]]'''.
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Booking.com needs a room price for the maximum number of guest.
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com.
*If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value.
*If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for you.
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com. If you need prices for more occupancy levels talk to Booking.com about derived rates or for example a non-refundable rate or your rate plan contains meals you can create additional rate codes (see chapter "Multiple Rates" further down)plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
'''Extras and Taxes'''
'''Dorms'''
Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask you can create additional rate plans for single use in [[Booking.com to set up a "Single" rate id for thesecom_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
= Sync Prices, Availability and Bookings =
Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.
==Initiate the connection in Booking.com==
<span class="circle" >Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.''
===Multiple Rate Plans at Booking.comPrices for different occupancies, refundable/non refundable rates, meal plans===Booking.com can support more than one price per room for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable pricesday. There are two options:
'''1. Linked/Derived PricesMultiple Rate Ids'''
'''2. Linked/Derived Prices'''
Talk to your Booking.com can rep about how to best set this up multiple (either a base rate ids for each room, each with pre-defined booking conditions. Beds24 can send to add on to or a different price to each Booking.com maximum occupancy rate ID. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]]. If you do not have the appropriate rate ids you need to request Booking.com to add themsubtract from).
===Price Multiplier===
Example: *[CONVERT:IDR-EUR][/]0.85 will convert Indonesian Rupees to Euros and send a price 85% of the normal price (i.e. lowered by 15%)
===Promotions===
Promotions can set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS.
If you add or change a promotion use the context help (? icons next to the settings) for instructions.
<embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo>
===Activating in Beds24 and Booking.com===
1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.
[[Image:booking13.png|450px|link=]]
[[Media:booking13.png|view large]]
[[Media:bookingcmactivate.png|view large]]
4) When all the set up in Beds24 is correct you can make the final step to enable confirm the connection (go live) from the Booking.com extranet.
[[Image:bookingconfirm.png|450px|link=]]
[[Media:bookingconfirm.png|view large]]
You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.
5) Import existing bookings from Booking.com
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
[[Image:booking15.png|450px|link=]]
[[Media:booking15.png|view large]]
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
a. Export your bookings as CSV from booking.com
b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.
Follow the instructions on the page carefully so they import to the correct rooms.
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.
6) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.
=Manage Bookings=
===VAT value on extra items===
If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.
Otherwise the VAT value defined in the Property booking rules will be used.
===Report No-shows, Invalid cards or Restrict Channel Modifications===
This screenshot shows specific settings for bookings from Booking.com:
===Charge Virtual Credit Cards ===
Virtual cards can be set to be auto charged at the date they become valid. This To use this option is available for customers who use [[Stripe|Stripe]].set "Virtual Cards" = Yes
If you manually charge virtual credit cards please note that they can only be charged when they become valid.
Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.
=Reviews=
To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.
=Disconnect=
*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.
*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
=Common Errors=
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
Below are common error messages and how to fix them.
'''Access denied while trying to get rooms for hotel XXXXXX '''
Check if you have received a notification from Booking.com that the connection is ready.
*If not please check in the Booking.com extranet that the connection has been requested.
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
*If your connection is set up check if you confirmed the connection in your Booking.com Extranet as explained under „Activation“ step 4:
'''Access denied''' or '''Hotel not allowed for connection type'''
Log into Booking.com and activate the connection as described under "Activate" step 4 and make sure you have confirmed the connection with Beds24.
'''Updating availability hasn't been enabled for hotel 0000'''
You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.
'''Not allowed to update Single Use Rate for Room''' or '''CANNOT SET SINGLE USE RATE'''
Booking.com have not activated a single occupancy price for the room.
Either ask Booking.com to allow a single price or set "Booking.com Rate Type"= One Price
'''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''
You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.
*Make sure you have valid rates for the mentioned dates and no bookings from other sources
*Beds24: change your inventory to send the allotment you have guaranteed Booking.com
*Booking.com: Ask Booking.com to remove the guaranteed allotment
'''Rate is not active'''
You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
'''Room is not active'''
Booking.com has not activated the room for selling. Please ask Booking.com to activate it and check the room id is correct.
'''Rate 123456 cannot be updated via XML'''
This rate has not been activated for channel management. Ask Booking.com to activate it.
'''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''
You have guaranteed and to have a minimum number of rooms to sell on Booking.com but the channel manager is sending a lower quantity than contracted.
*Make sure you have valid rates for the mentioned dates and no bookings from other sources
*Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com
*Booking.com: Ask Booking.com to remove the minimum contracted rooms
'''Rate does not exist'''
You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price.
*Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer''''
Check if you have received a notification from Booking.com that the connection is ready.
*If not please check in the Booking.com extranet that the connection has been requested.
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
'''hotel 'xxxxx' not allowed for user''''
Check if you have received a notification from Booking.com that the connection is ready.
*If not please check in the Booking.com extranet that the connection has been requested.
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
'''room/rate combination is not active'''
Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.
You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price.
*Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
'''Not allowed to update Single Use Rate for Room'''
Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.
'''Room reservation does not belong to this hotel reservation'''
The booking was already cancelled in Booking.com before the Channel syncronisation.
=Notes=
1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above.
2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.
3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"
4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.
5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.
You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.
As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.
If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.
Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.
You can always see the data being sent with the "View Actual Data" button in the channel manager.
6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.
= FAQ =
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.
=== How do can I access credit card details?===
This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.
=== How do I add a promotion or special price?===
You can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING.COM-PROMOTIONS or in the Booking.com extranet.
=== How do I add extra costs or fees?===
=== I have multiple Booking.com hotel ids. How do I set this up? ===
The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24. === I have multiple Booking.com accounts. How do I set this up? ===The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.
=== What to do when I receive an overbooking?===
