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Booking.com can auto calculate If you need more additional rate plans for example a for different occupancies from one standard , a non-refundable rate or your rate plan contains meals you can create additional rateplans in [[Booking.com_XML:_Create_Booking. This rate is either for the base or for the maximum occupancy of a specific roomcom_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreasesCOM->MANAGE RATE PLANS]].
Talk to your Booking.com rep about how to best set this up (either a base rate to add on to or a maximum occupancy rate to subtract from)[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions for the mapping]].
'''2Booking.com can auto calculate different occupancies from one standard rate. This rate is either for the base or for the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreases. Multiple Rate Ids'''
1) Import existing bookings from Booking.com
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
[[Image:booking15.png|450px|link=]]
[[Media:booking15.png|view large]]
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
a. Export your bookings as CSV from booking.com
b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.
Follow the instructions on the page carefully so they import to the correct rooms.
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.
5) When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.
'''rate is not active'''
You are trying to send prices for a Booking.com rate code which is not active. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
'''rate does not exist'''
You are trying to send prices for a Booking.com rate code which does not exist. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
=General=
*You need an account with Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com|create a Booking.com account directly from Beds24]]. *You need an account with Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com|create a Booking.com account directly from Beds24]]. *If you have not yet set up your property in Beds24 you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com#Import_Properties_from_Booking.com|import your property from Booking.com to Beds24]].
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Booking.com needs a room price for the maximum number of guest.
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com.
*If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value.
*If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for you.
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com. If you need prices for more occupancy levels talk to Booking.com about derived rates or for example a non-refundable rate or your rate plan contains meals you can create additional rate codes (see chapter "Multiple Rates" further down)plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
'''Extras and Taxes'''
'''Dorms'''
Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask you can create additional rate plans for single use in [[Booking.com to set up a "Single" rate id for thesecom_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
= Sync Prices, Availability and Bookings =
Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.
==Initiate the connection in Booking.com==
<span class="circle" >Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.''
===Multiple Rate Plans at Booking.comPrices for different occupancies, refundable/non refundable rates, meal plans===Booking.com can support more than one price per room for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable pricesday. There are two options:
'''1. Linked/Derived PricesMultiple Rate Ids'''
'''2. Linked/Derived Prices'''
Talk to your Booking.com can rep about how to best set this up multiple (either a base rate ids for each room, each with pre-defined booking conditions. Beds24 can send to add on to or a different price to each Booking.com maximum occupancy rate ID. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]]. If you do not have the appropriate rate ids you need to request Booking.com to add themsubtract from).
===Price Multiplier===
Example: *[CONVERT:IDR-EUR][/]0.85 will convert Indonesian Rupees to Euros and send a price 85% of the normal price (i.e. lowered by 15%)
===Promotions===
Promotions can set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS.
If you add or change a promotion use the context help (? icons next to the settings) for instructions.
<embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo>
===Activating in Beds24 and Booking.com===
1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.
[[Image:booking13.png|450px|link=]]
[[Media:booking13.png|view large]]
[[Media:bookingcmactivate.png|view large]]
4) When all the set up in Beds24 is correct you can make the final step to enable confirm the connection (go live) from the Booking.com extranet.
[[Image:bookingconfirm.png|450px|link=]]
[[Media:bookingconfirm.png|view large]]
You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.
5) Import existing bookings from Booking.com
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
[[Image:booking15.png|450px|link=]]
[[Media:booking15.png|view large]]
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
a. Export your bookings as CSV from booking.com
b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.
Follow the instructions on the page carefully so they import to the correct rooms.
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.
6) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.
=Manage Bookings=
===VAT value on extra items===
If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.
Otherwise the VAT value defined in the Property booking rules will be used.
===Report No-shows, Invalid cards or Restrict Channel Modifications===
This screenshot shows specific settings for bookings from Booking.com:
===Charge Virtual Credit Cards ===
Virtual cards can be set to be auto charged at the date they become valid. This To use this option is available for customers who use [[Stripe|Stripe]].set "Virtual Cards" = Yes
If you manually charge virtual credit cards please note that they can only be charged when they become valid.
Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.
=Reviews=
To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.
=Disconnect=
*If your connection is set up check if you confirmed the connection in your Booking.com Extranet as explained under „Activation“ step 4:
'''Access denied''' or '''Hotel not allowed for connection type''' Log into Booking.com and activate the connection as described under "Activate" step 4 and make sure you have confirmed the connection with Beds24..
'''Updating availability hasn't been enabled for hotel 0000'''
You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.
'''Not allowed to update Single Use Rate for Room''' or '''CANNOT SET SINGLE USE RATE'''
Booking.com have not activated a single occupancy price for the room.
Either ask Booking.com to allow a single price or set "Booking.com Rate Type"= One Price
'''Rate is not active'''
You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
'''Room is not active'''
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
'''hotel 'xxxxx' not allowed for user BA-bookingautomationadmin''''
Check if you have received a notification from Booking.com that the connection is ready.
*If not please check in the Booking.com extranet that the connection has been requested.
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
'''room/rate combination is not active'''
Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.
You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price.
*Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
'''Not allowed to update Single Use Rate for Room'''
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.
=== How do can I access credit card details?===
This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.
=== How do I add a promotion or special price?===
You can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING.COM-PROMOTIONS or in the Booking.com extranet.
=== How do I add extra costs or fees?===
=== I have multiple Booking.com hotel ids. How do I set this up? ===
The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24. === I have multiple Booking.com accounts. How do I set this up? ===The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.
=== What to do when I receive an overbooking?===
