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1) Import existing bookings from Booking.com
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
[[Image:booking15.png|450px|link=]]
[[Media:booking15.png|view large]]
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
a. Export your bookings as CSV from booking.com
b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.
Follow the instructions on the page carefully so they import to the correct rooms.
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.
5) When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.
'''rate is not active'''
You are trying to send prices for a Booking.com rate code which is not active. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
'''rate does not exist'''
You are trying to send prices for a Booking.com rate code which does not exist. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
=General=
*You need an account with Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com|create a Booking.com account directly from Beds24]].
*You need an account with Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com|create a Booking.com account directly from Beds24]].
*If you have not yet set up your property in Beds24 you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com#Import_Properties_from_Booking.com|import your property from Booking.com to Beds24]].
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*Booking.com needs a room price for the maximum number of guest.
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com.
*The If you use daily prices with "Extra Person" prices your daily price sent needs to Booking.com is a room price be set for the full max occupancyand the "Extra Person" price needs to be added with a negative value.
*If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for you.
* If you need prices for more occupancy levels or for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.
==Initiate the connection in Booking.com==
<span class="circle" >Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.''
===Prices for different occupancies, refundable/non refundabel refundable rates, meal plans===
Booking.com can support more than one price per room and day. There are two options:
Example: *[CONVERT:IDR-EUR][/]0.85 will convert Indonesian Rupees to Euros and send a price 85% of the normal price (i.e. lowered by 15%)
===Promotions===
Promotions can set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS.
If you add or change a promotion use the context help (? icons next to the settings) for instructions.
<embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo>
===Activating in Beds24 and Booking.com===
1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.
[[Image:booking13.png|450px|link=]]
[[Media:booking13.png|view large]]
[[Media:bookingcmactivate.png|view large]]
4) When all the set up in Beds24 is correct you can make the final step to enable confirm the connection (go live) from the Booking.com extranet.
[[Image:bookingconfirm.png|450px|link=]]
[[Media:bookingconfirm.png|view large]]
You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.
5) Import existing bookings from Booking.com
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
[[Image:booking15.png|450px|link=]]
[[Media:booking15.png|view large]]
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
a. Export your bookings as CSV from booking.com
b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.
Follow the instructions on the page carefully so they import to the correct rooms.
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.
6) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.
=Manage Bookings=
===VAT value on extra items===
If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.
Otherwise the VAT value defined in the Property booking rules will be used.
===Report No-shows, Invalid cards or Restrict Channel Modifications===
This screenshot shows specific settings for bookings from Booking.com:
Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.
=Reviews=
To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.
=Disconnect=
*If your connection is set up check if you confirmed the connection in your Booking.com Extranet as explained under „Activation“ step 4:
'''Access denied''' or '''Hotel not allowed for connection type''' Log into Booking.com and activate the connection as described under "Activate" step 4 and make sure you have confirmed the connection with Beds24..
'''Updating availability hasn't been enabled for hotel 0000'''
You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.
'''Not allowed to update Single Use Rate for Room''' or '''CANNOT SET SINGLE USE RATE'''
Booking.com have not activated a single occupancy price for the room.
Either ask Booking.com to allow a single price or set "Booking.com Rate Type"= One Price
'''Rate is not active'''
You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
'''Room is not active'''
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
'''hotel 'xxxxx' not allowed for user BA-bookingautomationadmin''''
Check if you have received a notification from Booking.com that the connection is ready.
*If not please check in the Booking.com extranet that the connection has been requested.
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
'''room/rate combination is not active'''
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.
=== How do can I access credit card details?===
This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.
