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'''rate is not active'''
You are trying to send prices for a Booking.com rate code which is not active. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
'''rate does not exist'''
You are trying to send prices for a Booking.com rate code which does not exist. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
=Manage Bookings=
===VAT value on extra items===
If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.
Otherwise the VAT value defined in the Property booking rules will be used.
===Report No-shows, Invalid cards or Restrict Channel Modifications===
This screenshot shows specific settings for bookings from Booking.com:
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
*If your connection is set up check if you confirmed the connection in your Booking.com Extranet as explained under „Activation“ step 4:
'''Access denied''' or '''Hotel not allowed for connection type'''
You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.
'''Not allowed to update Single Use Rate for Room''' or '''CANNOT SET SINGLE USE RATE'''
Booking.com have not activated a single occupancy price for the room.
Either ask Booking.com to allow a single price or set "Booking.com Rate Type"= One Price
'''Rate is not active'''
You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
'''Room is not active'''
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
'''hotel 'xxxxx' not allowed for user BA-bookingautomationadmin''''
Check if you have received a notification from Booking.com that the connection is ready.
*If not please check in the Booking.com extranet that the connection has been requested.
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
'''room/rate combination is not active'''
