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[[Category:Error Messages from Channels]]
''Synchronising Prices, Availabiltiy and Bookings with your [https[Category://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.comChannel Manager]][[Category:Troubleshooting]] account''
*If you have not yet set up your property in Beds24 you can Use [[Booking.com_XMLcom:_Create_and_update_properties_and_rooms_on_Booking_Import_Properties_from_Booking.com#Import_Properties_from_Booking.comcom_to_Beds24|these instructions]] if you want to import your property properties from Booking.com to Beds24]].
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.__TOC__=Capabilities and limitations=*This tutorial explains These instructions explain how to connect existing listings on Booking.com. If you do not yet have a listing and/or a Booking.com accout you can [[Setting_Prices_for_Booking_ChannelsBooking.com:_Create_and_update_properties_and_rooms_on_Booking.com|set prices for channelscreate it directly from Beds24]].
=Capabilities=With the this connection you can *Export export prices, availability and rules
=Limitations=If you want to export inventory you will also need Booking.com demands prices to export rates be sent from Beds24, rates can so you will not be able to set within in the Booking.com extranetafter the connection has been enabled.
BookingChanges to availability and prices will be instantly sent to the channel.com may sometimes withhold Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the credit next update. Click on "Update" if you want to push them through instantly. Credit card number or CCV unless you specifically request they details are sent imported and shown on the "INVOICE" tab of the booking. If not please refer to you"Missing credit card details" in "Troubleshooting" section below. Contact your Bookings with payment collected by Booking.com rep if this is occurring and you require this informationwill show the payment amount collected as a payment in the "Invoice" tab of the booking.
**2. '''Per Day Pricing (Standard)''' - If your Booking.com Rate Type is "Per Day Pricing / Standard" you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy We can only send. If availability if you have multiple set up prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. If you want to send an additional "Single" price Bookingthis channel.com needs This tutorial gives general information how to activate the single price option. After this is done you can [[Setting_Prices_for_Booking_Channels|set the Booking.com Rate Type to '''Per Day Pricing + Single'''. If your use derived (RLO) prices where Booking.com calculates prices for different occupancies from the standard price sent from Beds24 they do not allow you to send a single pricechannels]].
* If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Our connection with Booking.com_XMLcom supports these pricing models:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
If required you You can enter extras and fees directly in Booking.comnow send Occupancy based prices with Daily prices or multiple Rates.
'''Bookings'''*If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
Upcoming bookings can For '''dorms''' Booking.com requires the bed price be importedsent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com will only Rate Type"= One Price. If you want to send a summary of the booking, not the full information. The full information single price for other rooms you can still be accessed create additional rate plans for single use in the [[Booking.com extranet:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING. New bookings made after activation will include full booking informationCOM->MANAGE RATE PLANS]].
'''Credit Cards'''<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day".
If you want <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> This tutorial explains how to access [[Setting_Prices_for_Booking_Channels|set prices for channels]]. ==Extras, taxes and credit card details through Beds24 ask rules in your Booking.com extranet=="Upsell Items" can not be exported to only accept bookings with credit card details Booking.com. If required you can enter extras and always send all details to Beds24fees directly in Booking.com.
'''Rooms and room types'''If you have set up additional taxes in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS that have the exact same name as your additional taxes in Booking.com, they can be imported as taxes during the booking import.
If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as does not send a "roomtype" with tax rate for extras. Therefore, for extras, the VAT rate of the accommodation is applied by default. If an extra (e.g. breakfast) has a quantity of more than one different tax rate, this vat rate can only be applied to imported bookings, if you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]] have an extra with the exact same wording in {{{#fas:cog}}. (CONFIGURATION) ACCOMMODATIONS > UPSELLING.
'''Dorms'''Translated with www.DeepL.com/Translator (free version)
'''2==3. LinkedIf you have different price options i.e. refundable/Derived Prices'''non refundable rates, meal plans==Booking.com can support more than one price per room and day.
Booking.com can auto calculate different occupancies from one standard rate. This If you need additional rate is either plans, for the base or example a for the maximum occupancy of a specific room. The system then automatically adds different occupancies, or subtracts a percentage price per person when the occupancy increases non-refundable rate, or decreasesyour rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
Talk to your Booking.com rep about how to best set this up (either a base [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate to add on to or a maximum occupancy rate to subtract from)codes]].
====Currency Conversion====You For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.
<embedvideo service="youtube">https://youtu=6.be/T-I3CnXnvZQ</embedvideo> ===Activating Activate in Beds24 and Booking.com===
a. Export your bookings as CSV from booking.com b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. Follow the instructions on the page carefully so they import to the correct rooms.
=== Updates and Changes===Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. === Setup Problems=problems==1) The room is being unexpectedly closed at bookingBooking.com
3) Missing Credit Card Details When Booking.com sends the credit card number it will be available in the "Payments =Create and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC. *If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask manage Booking.com to collect and send it to Beds24 if you require it.*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24promotions=*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number. 4) Daily prices and prices for the Room, Double and Single occupancy Promotions can be mapped to Booking.com. These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person created, modified and extra child prices within a Beds24 Rate and discounts set deactivated in a Rates Discount section are not able to export to Booking.com or other channelsSETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. === Notes=== 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above. 2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in [[Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above :_Promotions|Click here for more details. 3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only" 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information. 5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24. You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closedsetup instructions.]]
If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices. Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain. You can always see the data being sent with the "View Actual Data" button in the channel manager. 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice. =Manage Bookingsbookings====VAT value on extra items===
===Report No-shows, Invalid cards or Restrict Channel Modifications=restrict channel modifications==
If you manually charge virtual credit Virtual cards please note that they can only be set to be auto charged when at the date they become valid.
Note<div class="warning">{{#fas: exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
<embedvideo service="youtube">https://youtu.If you manually charge virtual credit cards please note that they can only be/Tcharged on the check-I3CnXnvZQ</embedvideo>out date.
===Different Invoice Templates =invoice templates ==
1) Credit card details are imported and shown on After you activate the "INVOICE" tab of channel manager the bookingchannel will stop sending notifications. If not please refer to "Missing Credit Card Details" in Setup Problems aboveYou will receive them from Beds24 instead.
2) Multiple Rates - if you want to send multiple prices for '''Do guests receive a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.confirmation?'''
3) Single occupancy prices must be activated within The channel confirms the bookingwith the guest.com if Beds24 will not sent a confirmation message. If you are sending them want to multi person room ratessend one as well you can set up an Auto Action Email. They can be disabled by setting "Rates" = "Full Only"
4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send '''How do I modify or cancel a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.?'''
5) Deleting Bookings coming from a rate or price channel should be modified by the channel. Cancelling a booking in Beds24 will not delete cancel the price booking in Booking.comand can cause a double booking. If you need to close a rate at BookingPlease ask booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it guest to update at cancel the booking in Booking.com. Only once and the rate has closed at Booking.com it is safe cancellation will be sent to remove it from Beds24.
You can close a rate at booking.com by making sure there is no price If for it on the dates some reason you need to close make a change in Beds24.As long as and do not want the rate has at least a price for 1 day in channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the next year, all booking"). If you have changed the other dates without prices will be closedroom you can set "Allow Channel Modifications" = All but not room changes.
If you have multiple rates at booking.com, the other rates '''How can continue to be available by giving them prices.I access credit card details?'''
Note that This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if there this is no price on any day at all for a rate, this will not necessarily close the rate, in occurring and you require this case no information will to always be sent and whatever data is in Booking.com will remain.
You can always see the data being sent with the "View Actual Data" button in the channel manager.'''How do I add a promotion or special price?'''
6) Bookings with payment collected by bookingYou can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING.com will show the payment amount collected as a payment COM-PROMOTIONS or in the booking invoiceBooking.com extranet.
= FAQ ==== Will '''How do I receive notifications on new bookingsadd extra costs or fees?=== After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.'''
=== Do guests receive a confirmation? === The channel confirms the booking with the guestExtra Costs, e. Beds24 will not sent a confirmation messageg. If you want to send one as well you tax, cleaning fee, service charge can be set up an Auto Action Emaildirectly in the channels extranet.
=== How do '''Can I modify send different prices for different minimum stays or cancel a bookingfor different numbers of guests?===Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24. '''
If for some reason you need to make a change in Beds24 and Yes. You can do not want this either with occupancy based Daily Prices or multiple rates ids. See the channel to override it, you can set "Allow Channel ModificationsMultiple rates" = No ("Details" tab section of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changesthis page.
=== How can I access credit card details?=== This is how you can [[View_Credit_Card_Details| view credit card details]]. ''' have multiple Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to youhotel ids. Contact your Booking.com rep if How do I set this is occurring and you require this information to always be sent.up?'''
=== How do I add a promotion or special price?=== You The system can set up promotions directly handle multiple properties in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKINGone account.COM-PROMOTIONS or in the Each Booking.com extranethotel requires one property in Beds24.
=== '''I have multiple Booking.com accounts. How do I add extra costs or feesset this up?=== Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet. '''
=== Can I send different prices for different minimum stays or for different numbers of guests?=== Yes. You The system can do this either with "derived" prices or handle multiple rates idsproperties in one account. See It doesn't matter whether the "Multiple rates" section of this page. === I have multiple Booking.com hotel ids. How do I set this up? ===The system can handle multiple properties are in one accountdifferent Booking.com accounts. Each Booking.com hotel property still requires one property in Beds24, though.
=== I have multiple Booking.com accounts. How '''What to do when I set this upreceive an overbooking? ===The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.''
=== What to do when I receive an overbooking?===
=== '''Why did a booking not import?=== '''
=== Why is the price for the booking wrong?=== '''
=== '''What are contracted rooms? ==='''
=== '''What do I do when I have a no show?=== '''
=== '''What do I do when a guest provides an invalid credit card number?=== '''
=== '''I originally set my connection as a one-way connection, now I want a two-way connection=== '''
[[Category:Channel Manager]]
[[Category:Booking.com]]
[[Category:Set up Instructions]]
<div class=General=*You need an account with "heading">Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_BookingSyncronize Bookings, Prices and Availability</div> This page is about the menu SETTINGS {{#fas:cog}} ->CHANNEL MANAGER -> BOOKING.com|create a COM and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com account directly from Beds24]].
**send inventory (available rooms)
**send minimum stay
**send multiple rates
**add a multiplier to mark prices up or down.
*Import import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings
*create Booking.com rate plans
*Report report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com*Create create and manage promotions*View view reviews and react to reviews
= Before you Connect connect='''Prices'''==Familiarize yourself with the channel manager==<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> [[:Category:Channel Manager|Learn]] how the channel manager works.
==Make sure you have suitable prices set up in Beds24==<div class="warning">{{#fas:exclamation-triangle}} When the connection is activated , Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. </div> *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].*Our connection with Booking.com supports these pricing models:**1. '''Per Occupancy Pricing (OBP)''' - If your Booking.com Rate Type is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. ***If you use daily prices they daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.***If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.
1. '''Extras and TaxesPer Occupancy Pricing (OBP)'''- If your Booking.com Rate Type is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. *If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.
2. '''Per Day Pricing (Standard)''' - If your Booking.com Rate Type is "Upsell ItemsPer Day Pricing / Standard" can you will need a price for the maximum room occupancy. *If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. *If you use daily prices with "Extra Person" prices your daily price needs to be exported set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. *If you have multiple prices for one rate code which are activated for Booking.comthe system will use the price for the highest occupancy. *If you want to send an additional "Single" price Booking.com needs to activate the single price option. After this is done you can set the Booking.com Rate Type to '''Per Day Pricing + Single'''. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Derived pricing at Booking.com is not longer available. If you use derived (RLO) prices where Booking.com calculates prices for different occupancies from the standard price sent from Beds24 they do not allow you to send a single price.
If you want to access credit card details through Beds24 ask Booking.com requires the bed price be sent to them as the room price. Therefore they do not only accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want bookings with credit card details and always send all details to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]Beds24.
= Sync Prices, Availability =Make sure your rooms and Bookings room types in Beds24 match your set up in Booking.com==If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]. =The set up process=
Setting up the connection is a 4 step process:
Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.
==1. Initiate the connection in Booking.com==Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.
1) Login to Booking.com and go to ACCOUNT->CHANNEL MANAGER. If you do not see this option contact Booking.com and tell them you want to use a channel manager
3) Complete the rest of the on screen instructions.
<div class="warning">{{#fas:exclamation-triangle}} Booking.com does currently offer two options:
*If you choose "Connect me automatically to the provider" Booking.com will instantly remove your prices and availability. Choose this option only if your have check that your prices in Beds24 are all set up and ready to send.
*If you choose "Dont connect me automatically to the provider" you can confirm the connection after you have done the setup in Beds24.
</div>
It is possible to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by you.
4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.
==2. Set up and mapping in Beds24==
1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and choose your "Booking.com Rate Type". Then scroll to the bottom of the page and click SAVE'''.
<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.'' ===Different price options - refundable/non refundable rates, meal plans===Booking.com can support more than one price per room and day. There are two options: '''1. Multiple Rate Ids''' If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions for the mapping]].
===Price Multiplier===4. If you want to mark your prices for Booking.com up or down or need currency conversion==You can add a multiplier to your prices, add a '''*''' followed by the multiplier number to your hotel id.
Example:
will divide the price of the booking by 1.23.
Examples:
'''123456*[CONVERT:IDR-EUR][/]0.85''' will convert Indonesian Rupees to Euros and lower the price by 5%.
===Promotions=5. Limit the maximum number accepted bookings if you do not want to offer all rooms ==Promotions can set up, viewed and changed in By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. If you add or change a promotion use the context help (? icons next to >CHANNEL INVENTORY limit the settings) number of accepted bookings for instructionsthis channel.
1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.
[[Media:bookingconfirm.png|view large]]
You have to / can do this only if you initially selected "Dont automatically connect me to the provider".
When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.
9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”.
===Maximum number accepted bookings ===By default all available rooms are sent to activated channels7. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit Check that the number of accepted bookings for this channel. === Check Connection =connection is working properly ==
The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
The channel manager will close the room on all dates which do not have a valid price available for sending to bookingBooking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)
2) "Room code is not unique" warning when saving in Beds24.
Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com
If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.
Otherwise the VAT value defined in the Property booking rules will be used.
This screenshot shows specific settings for bookings from Booking.com:
If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER.
<embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo> ==Charge Virtual Credit Cards =virtual credit cards ==Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes
If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.
==Reviews==
To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.
*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
=Common ErrorsTrouble shooting===Deleting a rate or price in Beds24 will not delete the price in Booking.com==If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24. You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed. If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices. Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain. <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send.==Missing credit card details==When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC. *If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number. ==No Room codes are available== During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"' You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not return any rooms. ==Error messages==
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
*Click on "Connection Status" to check that the connection is properly activated.
**If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).
'''Updating availability hasn't been enabled for hotel 0000'''
'''OBP_PRICING_PASSED_FOR_DEFAULT_RATE'''
Your Booking.com Rate Type is "Per Occupancy". The system will automatically adjust your rate type so prices for different occupancies can send.
'''OCCUPANCY_NOT_VALID'''
Check that "Max guests" set in SETTINGS->PROPERTIES->ROOMS->SETUP is the same as the occupancy you have set for the room in your Booking.com extranet.
'''Did not set price to XX on date xxxx-xx-xx for Room 'abd' and Rate Category 'def' and occupancy x because the room has a max occupancy of x.'''
You have either set the wrong number of guests in Booking.com or in SETTINGS > PROPERTIES > ROOMS > SETUP. Please correct so both numbers are the same.
'''TAG_HAS_INVALID_VALUE '''
This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.
=NotesFAQ ='''Will I receive notifications on new bookings?'''
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com.
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
