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'''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''
You do not have an active Booking.com rate id with this number. *Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see *Open your active rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes when you click on "Get Codes"' list. Make *Open your daily prices (Enable list) and make sure you only map these rates the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in you channel manager settings, daily prices the Search box and click on the Rate and ratesmake sure the correct booking.com rate id is selected from the 'get codes' list.
'''Room is not active''' or '''ROOM_NOT_ACTIVE'''
'''room/rate combination is not active'''
Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.
You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price.
*Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
'''Rate is editable only on extranet'''
Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.
You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price.
*Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
'''Room reservation does not belong to this hotel reservation'''
1. The Booking.com connection for the property does not allow the use of the messaging API.
Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
2. You have assigned or moved the booking into a room that is in a different property than originally booked. If you want to use messaging with Booking.com you can move/assign booking only to rooms in the same property as the one originally booked.
= FAQ =
