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*If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com<span style=color:_Create_Booking.com_Rate_Plans_in_Beds24|#fe746c;“ >{{#fas:cogexclamation-triangle}} </span> With derived (SETTINGSRLO) CHANNEL MANAGER > BOOKINGprices Booking.com only a price for Max Occupancy can be sent from Beds24, they do not allow single price.COM > RATE PLANS]]'''We recommend you use "Per Occupancy Pricing" instead so you can control all prices from Beds24.'''
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3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.
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[[Image:bookingcom_manage.png|800px|link=]]=Charge virtual credit cards ==[[Media:bookingcom_manageVirtual cards can be set to be auto charged at the date they become valid.png|view large]]To use this option set "Auto Process Virtual Cards" = Yes
If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications<div class=" valuewarning" in >{{#fas:cogexclamation-triangle}} (SETTINGS) CHANNEL MANAGERThis option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
<embedvideo service="youtube">https://youtuA payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card.be/T-I3CnXnvZQ</embedvideo>
==Charge virtual credit cards ==
Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes
Virtual <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For Booking.com virtual cards you can be set to be auto adjust the charge automatically to the full amount available on the card at the time it is charged at . To do so create a rule with these settings and specify it in the date they become validbooking. com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"
<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
<div class="heading">Booking.com: Synchronize Bookings, Prices and Availability</div>
This page is about the menu SETTINGS {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > BOOKING.COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com
Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import properties from Booking.com to Beds24.
Our connection with Booking.com supports these pricing models:
1. '''Per Occupancy Pricing (OBP)- RECOMMENDED ''' RECOMMENDED - If your "Booking.com Rate Type " is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. *Set the "Booking.com Rate Type " to '''Per OccupancyPricing'''. *If you use daily prices the daily a price for each date and occupancy will send including occupancybe sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send.
*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.
2. '''Per Day Pricing (Standard)''' - If your "Booking.com Rate Type " is "Per Day Pricing / Standard" you will need a price for the maximum room occupancy. *Set the "Booking.com Rate Type" to '''Per Day Pricing'''
*If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent.
*If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. The price for the extra person will not send.
*If you want to send an additional "Single" price Booking.com needs to activate the single price option. After this is done you can set the Booking.com Rate Type to '''Per Day Pricing + Single'''.
3. '''Derived Prices (RLO)''' - If Booking.com has set up derived (RLO) prices for you where Booking.com calculates prices for different occupancies from the standard price sent from Beds24 set .*Set the Booking.com Rate Type to '''Per Day Pricing'''. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> With derived (RLO) *You will need to manage any changes to your prices in both Beds24 and Booking.com do not allow . In Beds24 you need to send a single set the pricefor the maximum room occupancy in your daily prices or rates and then contact Booking. We recommend you use "Per Occupancy Pricing" instead so you can control all com to adjust your occupancy prices from Beds24/percentages.
See this tutorial on how to [[:Category:Daily_Prices|use daily prices for occupancy pricing and linked daily prices with fixed prices and/or offsets]]. <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For '''dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= Per Day Pricing. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day".
Initiate the connection from the property menu within the booking.com extranet and then do the Beds24 setup.
1) Login Click on the "Connect to Booking.com and " button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER. If you do not see this option contact have a Booking.com group account log to Booking.com support and tell them you want go to use a ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel managerfrom there.
2) Search for BEDS24.
5) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate set the connectionup.
==2. Set up and mapping in Beds24==
1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and choose your "Booking.com Rate Type". Then scroll to the bottom of the page and click SAVE'''.
2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)
4) Mapping
Map Rooms:
*Choose the Booking.com room you want to map to the Beds24 room and click on it.
*When the correct room id has copied to the room id setting, click Save.
Map Rates:
*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.
*When the correct rate id has copied to the rate id setting, click Save.
==6. Activate in Beds24 and Booking.com==
1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.
2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.
3) Enable the connection in Beds24 setting "Activate" = Activated.
4) When all the set up in Beds24 is correct you can make the final step to confirm the connection (go live) from the Booking.com extranet.
5) Click on "Get Connection Status" to see the connection is properly activated.
6) Import existing bookings from Booking.com (all upcoming bookings)
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
== 7. Check that the connection is working properly ==
Click on "Check connection status" to check the status of your property at Booking.coms end.
The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
You and your guests will see the messages in Booking.com Messaging Center.
Currently messaging with guests from Booking.com has following limitations:
*Guests must click on "View Messages" in the email to login to Booking.com and answer from there.
*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com.
*Booking.com does not allow links in messages. Use attachments instead.
2. To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options.
3. Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png <span class="" style="color: #f3e504fe746c; font-size: 150%;" “ >{{#fas:lightbulbexclamation-triangle}} </span> Bookings need If you use dependencies you can only assign the bookings in to be a room in a Property that the same property as the room which is connected mapped to Booking.com to use the Message API, otherwise communication will be via Email.
==VAT value on extra items==
Otherwise the VAT value defined in the Property booking rules will be used.
==Report No-shows, Invalid invalid cards , date changes request cancellations or restrict channel modifications==This screenshot *You will see buttons in the "Details" tab of the bookings which allow you to **Report No-shows specific settings **Report invalid cards**Report date changes **Request the booking to be cancelled*If you want to not allow channel modifications by default you can change the setting for bookings from Booking"Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.com:
If you manually charge virtual credit cards please note that they can only be charged on after the check-out activation date.
==Different invoice templates ==
=Disconnect=
*Unticking "Inventory and Prices" and "Bookings" Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.
*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
'''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''
You do not have an active Booking.com rate id with this number. *Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see *Open your active rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes when you click on "Get Codes"' list. Make *Open your daily prices (Enable list) and make sure you only map these rates the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in you channel manager settings, daily prices the Search box and click on the Rate and ratesmake sure the correct booking.com rate id is selected from the 'get codes' list.
'''Room is not active''' or '''ROOM_NOT_ACTIVE'''
'''room/rate combination is not active'''
Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.
You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price.
*Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
'''Rate is editable only on extranet'''
Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.
You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price.
*Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
'''Room reservation does not belong to this hotel reservation'''
'''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address'''
This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.
'''Message thread not found'''
There are two possible reasons:
1. The Booking.com connection for the property does not allow the use of the messaging API.
Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
2. You have assigned or moved the booking into a room that is in a different property than originally booked. If you want to use messaging with Booking.com you can move/assign booking only to rooms in the same property as the one originally booked.
'''You cannot mark credit card as invalid since the property has not passed trust verification checks'''
Booking.com does not allow you to mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.
= FAQ =
