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*<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:Category:Channel Manager_Import_Properties_from_Booking.com_to_Beds24|Click herethese instructions if you want to import]] for general information on how the channel manager worksproperties from Booking.*This tutorial explains how com to [[Setting_Prices_for_Booking_Channels|set prices for channels]]Beds24.</div>
==Limitations==If you export inventory you will also need to export rates from Beds24, rates can not be set within Learn [[:Category:Channel Manager| how the Booking.com extranetchannel manager works]].
== Before All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect ==:'''Prices'''*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div>
When the ==Capabilities and Limitations=='''With this connection is activated Booking.com will remove all price you can:'''*send prices and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore **send multiple prices**add a multiplier to mark prices and availability of all rooms must be set up in Beds24 before connecting. or down**create Booking.com needs a room price for the rate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum number of guest. stay*If you want *send closed to send a single price arrival and a room price you need closed to ask Booking.com to activate the single price option for you.departure*import and manage bookings*Prices for "Extra Person"*import new bookings, "Extra child" modifications to bookings and discounts set in the "Discounts" tab of the rates cancellations (importing modifications or cancellations can not be exported disabled for individual bookings)**report no-shows date changes and guest misconduct to Booking.com **report invalid cards to Booking.com. If you need prices for more occupancy levels talk use Stripe you can set to automatically report invalid cards to Booking.com about derived rates or additional rate codes (see chapter "Multiple Rates" further downgo to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking. com promotions*view reviews and react to reviews
If required you can enter extras and fees can directly in Booking.com.'''Prices for dorms'''
'''Credit Cards'''For dorms Booking.com requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].
If you want to access credit card details through Beds24 ask =Connect a property on Booking.com to only accept a property in Beds24 to synchronize prices, availability and bookings with credit card =This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details and always send all details to Beds24for each step.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in Booking. com</div><div class="mw-collapsible-content">
'''Rooms 1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you have a Booking.com group account log to Booking.com and room types'''go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.
If you sell rooms individually at a channel like Airbnb and want to sell them on Booking2.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]]Search for Beds24.
'''Dorms'''3. Tick all tick boxes.
Booking4.com requires Complete the bed price be sent to them as rest of the room price. Therefore they do not accept a single price for a dorm. Make you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for theseon screen instructions.
1) You request <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection on you need to select both "Reservations" and "Rates and Availability". Beds24 can then export inventory to Booking.com and import bookings from Booking.com extranet- nothing changes . If you are still bookable according to the prices select only "Reservations" or only "Rates and inventory Availability" you only have set in a "one-way" connection meaning the Bookingaction you did not select must be manually maintained by you.com extranet</div></div>
Between step 2 and <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3 you should map : Map your rooms and rates</div><div class="mw-collapsible-content">#Click on the "Get Code" link next to the room id setting, check everything a list of room Ids will be retrieved from Booking.com and import existing bookings from displayed#Choose the Booking.com room you want to map to block the booked dates.Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>
3) You enable the connection in <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com rate plans</div><div class="mw-collapsible- this is when content">'''1. If you have only one Booking.com removes your inventory rate plan'''#Click on the "Get Code" link next to the rate id setting and rates a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and you are temporarily not bookable.click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
4) Beds24 sends prices '''2. If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and availability to a list of rate Ids will be retrieved from Booking.comfor the saved room id#Choose the Booking. You are bookable again. To send com standard rate plan#Check the rate plan Id has been copied to the update immediately click rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your other Booking.com rate plans#Click on "UpdateGet Codes" buttons in and choose the channel manager settingsBooking.com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
Bookings are <div class="warning">{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com makes available when you click on "Get Codes". Do not removed from the enter any other numbers. Linked prices (slave or child rate plans) on Booking.com extraneti.e. Existing and new bookings are always visible for refundable/non refundable options can not update from Beds24. Deactivate these in the Booking.com extranet.</div>
1<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional) Login to Booking.com and go to ACCOUNT</div><div class="mw-collapsible-content">CHANNEL MANAGER. If you do not see this option contact Booking.com and tell them you want You can add a multiplier to use your prices, add a channel manager'''*''' followed by the multiplier number in the "Multiplier" field
2Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%) Click .*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the Start button booking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and search for BEDS24back to Indonesian Rupees on the import.</div></div>
3<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/or Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) Complete > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the rest of "Override" function in the on screen instructions.Calendar</div></div>
It is possible to select a <div class="one waymw-collapsible mw-collapsed" or ><div class="two wayheadline-collapse" > Step 9: Activate the connection with Booking.com. The normal case is </div><div class="two waymw-collapsible-content" which will both export inventory to >When you activate the connection Booking.com will remove your prices and import bookings availability from Booking.com. If you select any of their system and replace them with the "one way" options only one of these actions will be performed prices and availability sent from the other must be manually maintained by you. Please send us a support ticket if you want a one way connection onlychannel manager.
4) When ready You can activate the connection when your mapping and prices are correct and you will receive a notification from Bookinghave added all upcoming bookings.com, go to the Channel Manager menu again *Press "Activate Connection" and activate the connectionthen "Activate Connection Now".
5) When ready <div class="warning">{{#fas:exclamation-triangle}} If you will receive have dorms: Do not activate the connection yourself. Please send us a notification from support ticket in which you explain that you have dorms with Booking.com, go to the Channel Manager menu again and activate . We will then manually adjust your settings so the connectioncan work.</div> </div></div>
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11:bookingcom1.png|450px|linkCheck that the connection is working properly</div><div class=]]"mw-collapsible-content">[[Media:bookingcom1Click "Refresh" for the Connection Status to check the status of your property at Booking.coms end.png|view large]]
2) Set If you are receiving error messages check in the "Booking Price ImportCommon Errors" section why you are receiving the error and how to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etcfix it.)
3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type The connection is working if and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If your property is selling if *you do not have this rate type or receive any erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not sure set "Bookingreceiving error messages *the display in the channel is correct.com Rate Type "= "One Price "
4) Mapping=After the connection is activated=<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. </div> ==Communication with guests==You can communicate with Booking.com guest directly from Beds24.
<embedvideo service=You can view all messages which Booking.com makes available from the "API Messages" component on the DASHBOARD and individual communication from the "youtubeMessages">https://yoututab in the booking.be/-SbeMMSk8wc</embedvideo>
Map Rooms:*Click on the "Get Code" link next to the room id setting, a list of room ids You and your guests will be retrieved from Booking.com and displayed.*Choose see the messages in Booking.com room you want to map to the Beds24 room and click on it.*When the correct room id has copied to the room id setting, click SaveMessaging Center.
[[ImageCurrently messaging with guests from Booking.com has following limitations:bookingcomrooms*Guests must click on "View Messages" in the email to login to Booking.com and answer from there.png|450px|link=]][[Media:bookingcomrooms*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com. *Booking.com does not allow links in messages. Use attachments instead.png|view large]]
Map Rates:*Click on the <div class="Get Codewarning" link next to >{{#fas:exclamation-triangle}} If you use dependencies you can only assign the rate id setting and bookings into a list of rate ids will be retrieved from Booking.com for room in the same property as the saved room id.*Choose the which is mapped to Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click Save.</div>
[[Image:bookingcomrates.png|450px|link=]][[Media:bookingcomrates.png|view large]]'''To use this function'''
==Multiple Rates at Booking#Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.com==#Bookings need to be in a Property that is connected to Booking.com can support more than one price per room for example to send prices for different occupanciesuse the Message API, minimum staysotherwise communication will be via Email. If you are not sure your connection has Message API, meal options or refundable please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and nonreconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-refundable pricesbooking. There are two options:png
'''1Booking.com allows .jpg and .png attachments but no links or pdfs. Derived Prices'''
Booking.com can <div class="warning">{{#fas:exclamation-triangle}} Ensure you do NOT use special characters in the auto calculate different occupancies from one standard rate. Ask your Booking.com rep to set action message text as this up.This option means you only need to send one rate from Beds24 to will breach the Booking.com security checks, and Booking.com the message will auto-calculate the other rate optionsfail to send. </div>
'''2Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking. Multiple Rate Ids'''
Booking.com can set up multiple rate ids for each room, each with pre-defined booking conditions. Beds24 can send a different price to each Booking.com rate ID. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].'''Charge virtual cards automatically'''
If you do not have Virtual cards can be set to be auto charged at the appropriate rate ids you need to request Booking.com to add themdate they become valid.To use this option set "Auto Process Virtual Cards" = Yes
==Price Multiplier==If For Booking.com virtual cards you want can set to adjust the charge automatically to add the full amount available on the card at the time it is charged. To do so create a multiplier to your prices, for example because rule with these settings and specify it in the booking.com requires a different currency to your Beds24 currency, add a '''"Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*''' followed by the multiplier number to your hotel id.Payment value adjustment = choose any except for "None"
For example a hotel id setting '''123456*1<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]].23''' If you set "Virtual Cards" = Yes without Stripe activated the system will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)Lower prices create a pending payment which can not be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of the normal price (i.ecollected. lowered by 15%)</div>
To convert A payment rule can be specified to be attached to the price of bookings imported from booking.com add a * after pending payment, the payment rule can further manage the conditions to collect the multiplierpayment, for example '''123456*1.23*''' will divide the price of the booking by 1.23it could specify to use virtual cards only and not a guest card.
You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.'''Charge virtual cards manually'''
For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to EurosIf you manually charge virtual credit cards please note that they can only be charged after the activation date.
==Activating==You If you do not want to allow channel modifications by default you can view the live availability and prices that will be sent to Booking.com before or after activating using change the setting for "Allow Channel Modifications"View actual datavalue" buttonin {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.
[[Image:booking13.png|450px|link=]]==Info Codes for relevant information===[[Media:booking13Info Codes in the "Info" tab of the booking show you relevant information about the booking and the guest.png|view large]]
1) Import existing bookings from Booking.com
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button| BOOKINGCOMCARD| invalid card reported to Booking.com|-
[[Image:booking15.png|450px|link=]]
[[Media:booking15.png|view large]]
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV| BOOKINGCOMFLAG| Booking.com general info flag (Genius/no credit card)|-
a. Export your bookings as CSV from booking.com| BOOKINGCOMVIRTCARD b. Go to https://api.beds24| Booking.com/csv/putbookingcomcsv.php and import the csv file to Beds24. sent a virtual card Follow the instructions on the page carefully so they import to the correct rooms.|-
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically| BOOKINGCOMBANKTRANS| booking paid via bank transfer from Booking. com|-
2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com |STRIPEPAYMENT| payment imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.from Stripe|-
[[Image:Booking_com_12.png|450pxSTRIPEFAIL|link=]]card could not send to Stripe[[Media:Booking_com_12.png|view large]]-
3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.|}
[[Image:bookingcomactivate===VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.png|450px|link=]][[Media:bookingcmactivateOtherwise, the VAT value defined in the Property booking rules will be used.png|view large]]
4) When all ===Different invoice templates ===If you need a different invoice template for the set up in Beds24 is correct bookings from this channel you can make the final step to enable the connection (go live) from use the Booking.com extranet[[Invoicees|invoicee]] function.
[[Image:bookingconfirm.png|450px|link=]]=Reviews==[[Media:bookingconfirmTo access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.png|große Ansicht]]
5) When you go live your rates ==Create and inventory will manage Booking.com promotions==Promotions can be deleted from created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. [[Booking.com :_Promotions|Click here for more information and a full reload will occur from your Beds24 Inventorysetup instructions.]]
You can use the "Update" button on each room ==Manage or add Booking.com Rate Plans==To manage your rate plans go to speed this up. Your bookings will not be deleted from [[Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can also create additional rate plans.
6) Once updated==Limit the maximum number accepted bookings if you do not want to offer all rooms ==By default, check all your values in available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the Booking.com extranet number of accepted bookings for correctness and if required make any adjustments to the settings to fixthis channel.
7) Channel collect payments will be shown =Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in the booking invoice if SETTINGSBeds24.</div><div class="mw->CHANNEL MANAGER collapsible-content"> “Import Channel Collect Payments” Each Booking.com room id is set unique and can be mapped to “Yes”only one room in Beds24.If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com which will cause overbookings. </div></div>
The channel manager You will close see the room on all dates which do list of Rooms/Rate codes returned from Booking.com. If Booking.com does not have a valid price make any rooms available for sending to booking.com. Make If you are sure you have prices for rooms please forward the complete range of dates you are sending (1 year or 2 years)RUID to Booking.com support and ask them to check why they do not return any rooms.</div></div>
2) <div class="Room code is not uniquemw-collapsible mw-collapsed" warning when saving in Beds24.> Each Booking.com <div class="headline-collapse" >The room id is unique and can be mapped to only one room in Beds24. If you enter the same being unexpectedly closed at Booking.com room id more than once </div><div class="mw-collapsible-content">The channel manager will close the room updates will overwrite each other causing inaccurate information being sent on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years). 3) Missing Credit Card Details</div></div>
4) Daily prices and prices <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the Room, Double room or removing the price and Single occupancy can be mapped wait for it to update at Booking.com. Only once the rate has closed at Booking.comit is safe to remove it from Beds24.
These You can be mapped close a rate at booking.com by making sure there is no price for it on the dates to Bookingclose in Beds24.com rate id's and will use As long as the booking conditions of that rate id. Extra person and extra child prices within has at least a Beds24 Rate and discounts set price for 1 day in a Rates Discount section are not able to export to Booking.com or the next year, all the other channelsdates without prices will be closed.
==Manage Bookings==This screenshot shows specific settings for bookings from BookingIf you have multiple rates at booking.com:, the other rates can continue to be available by giving them prices.
[[ImageNote that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<span class="" style="color: #f3e504; font-size:bookingcom_manage.png|450px|link150%;" >{{#fas:lightbulb}} </span> <span style=]][[Media"font-weight:bookingcom_managebold;" >Tip</span> Click on the "View Price Data" Button to check which prices and availability will send.png|view large]]</div></div>
If you want to not allow channel modifications by default you can change the setting for "Booking.com default "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER. ==Common ErrorsError messages==
'''Rate is not active''' You do not have an active Booking.com rate id with this number. Please double check Either adjust your rate ids and enter a valid price in Beds24 or try to change the limitation at Booking.com rate id.</div></div>
You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''hotel Option 1'xxxxx' not allowed for user 'Beds24ProductionServer*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'''Option 2''' Check if you have received *Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a notification valid Rate Plan id from Booking.com that the connection is ready'get codes' list. *If not please check Go to Prices > Channel Mapping enter the Rate id in the BookingSearch box and click on the Daily Price/Rate and make sure the correct booking.com extranet that rate id is selected from the connection has been requested'get codes' list. *If yes please check Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com hotel and remove the Rate plan id you have entered is correct and does not have blank spaces.</div></div>
'''Not allowed to update Single Use Rate for Room'''<div class="mw-collapsible mw-collapsed"><div Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set class="Booking.com Rate Typeheadline-collapse"> Message thread not found</div><div class= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Singlemw-collapsible-content" rate id for these.>There are two possible reasons:
'''Room reservation 1. The Booking.com connection for the property does not belong allow the use of the messaging API. Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this hotel reservation'''time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png The 2. You have assigned or moved the booking was already cancelled into a room that is in a different property than originally booked. If you want to use messaging with Booking.com before you can move/assign booking only to rooms in the same property as the Channel syncronisationone originally booked.</div></div>
1) Credit card details are imported and shown on the <div class="mw-collapsible mw-collapsed"><div class="INVOICEheadline-collapse" tab of the booking. If not please refer >Message failed to send to reservation 12345678 - content or attachment is required</div><div class="Missing Credit Card Detailsmw-collapsible-content" in Setup Problems above. >There are two possible reasons:
2) Multiple Rates - if 1. There is no content in the language of the Guest (OR the default language you want to send multiple prices have set for a room your account,) in the Messaging tab of the auto action that you must have a rate id triggered for each rate in Bookingthis booking.com *Open the booking go to the Mail & Action tab and a matching rate with check the guest language. *Open the price auto action and rate id setup ensure you have text in Beds24. See the Multiple Rates section above for more detailsSubject, Plain Text Field and HTML Field.
3) Single occupancy prices must be activated within booking2.com if you are sending them Auto action should not send a message to the guest, go to multi person room rates. They can be disabled by setting "Rates" the Messaging tab in the Auto action and set 'Sending Message' = "Full Only"NO (or Internal) </div></div>
4) For bookings imported through the button <div class="Import upcoming bookingsmw-collapsible mw-collapsed" ><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div><div class="mw-collapsible-content">Log into Booking.com will only send a summary of the booking, not the full informationand go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki. The full information can still be accessed in the Bookingbeds24.com extranet. New bookings made after activation will include full /images/6/69/Extranet-booking information.png
5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you need to close use dependencies you can only assign the bookings into a rate at Booking.com, make room in the rate id unbookable at Beds24, for example by closing same property as the room or removing the price and wait for it which is mapped to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.</div></div>
If you have multiple rates at booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the Booking.com, Extranet. There is no problem at all and you should ignore the rest of the other rates can continue to be available by giving them pricestext on the screen.</div></div>
Note that if there is no price on any day at all <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a maximum occupancy of 4. You cannot set an occupancy_price for an occupancy of 5 for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.123456783
You can always see the data being sent with the Check that "View Actual DataMax guests" button set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the channel managerroom in your Booking.com extranet.</div></div>
6) Bookings with payment collected by booking=Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will show still be bookable.*To completely disconnect the payment amount collected as a payment channel manager please log into your Booking.com extranet and click on the Account icon in the booking invoicetop right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
If for some reason you need to make Otherwise bookings coming from a channel should be modified by the channel. Just changing the status of a change booking in Beds24 and do not want the channel to override it, you can set "Allow Channel ModificationsCancelled" = No ("Details" tab of will not cancel the booking")in Booking. If you have changed the room you com and can set "Allow Channel Modifications" = All but not room changescause a double booking.
=== How If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can I access credit card details?set "Allow Channel Modifications" === This is how No ("Details" tab of the booking"). If you have changed the room you can [[View_Credit_Card_Details| view credit card details]]set "Allow Channel Modifications" = All except room changes. Booking.com may sometimes withhold the credit card number or CCV unless If you specifically request they are sent to you. Contact your Booking.com rep if do this is occurring and you require this information will need to always be sentmanage all changes manually.</div></div>
[[Category:Channel Manager]]
[[Category:Error Messages from ChannelsBooking.com]][[Category:Set up Instructions]Troubleshooting] ''Synchronising Beds24.com with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''
<div class==General==*You need an account with "heading">Booking.com '''If you do not yet have a Booking.com account you can sign up : Synchronize Bookings, Prices and Availability</div> This page is about the menu [https{{#fas://joincog}} (SETTINGS) CHANNEL MANAGER > BOOKING.bookingCOM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral here]'''.
__TOC__=What you should know and do before getting started=Capabilities=<div class="bluebox">*Beds24'''As a longstanding Booking.com can export Inventory*Premier Partner Beds24.com can export Minimum Stay*Beds24.com can export Maximum Stay*Beds24.com can export Closed to Arrival offer you advanced functionality and Closed to Departure*Beds24many convenience functions.com Once set up you can export Multiple Rates*Beds24.com can import Bookings*Beds24.com can import Booking Modifications and Cancellations*manage everything directly from Beds24.com can add a multiplier to export prices.*Importing modifications or cancellations can be disabled for individual bookings. *Invalid cards which will save you time and no-shows can be reported to make working with Booking.com from the "Details" tab of the bookingreally easy.'''
If you want to export inventory (availability) Booking.com may sometimes withhold the credit card number or CCV unless demands prices to be sent from Beds24 so you specifically request they are sent will not be able to you. Contact your set prices the Booking.com rep if this is occurring and you require this informationextranet after the connection has been enabled.
'''Extras and TaxesLimitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will need to accept the booking in your Booking.com extranet and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.
==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Upsell ItemsOccupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be exported sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.comand ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".
[[Image:extranet-booking.png|500px|link== Set Up ==]]Setting up the connection is a 4 step process[[Media:extranet-booking.png|view large]]
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2) Beds24 accepts : Enter your request Booking.com property ID</div><div class="mw- nothing changes you are still bookable according to the prices inventory you have set in the collapsible-content">#Copy your Booking.com extranethotel ID and paste it into the "Hotel Id " field#Press SAVE</div></div>
</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class=Booking.com==="mw-collapsible-content">Initiate the XML connection from the property menu within #Scroll down to the booking.com extranet rooms and then do the Beds24 setup.set "Enable" = Enabled#If you have multiple room types repeat for each room#Press SAVE</div></div>
<embedvideo servicediv class="youtubemw-collapsible mw-collapsed">https<div class="headline-collapse" > Step 7:Check what will send to Booking.com<//youtudiv><div class="mw-collapsible-content">#Click on the "Price Data" Button to check which prices and availability will send.#If you have multiple room types repeat for each room.be</VYzWI-PDVYkdiv></embedvideodiv>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional)</div><div class="mw-collapsible-content">Beds24will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com===will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:1) Enter *Log into your Booking.com Hotel Id into SETTINGS account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-> CHANNEL MANAGER right corner of your Calendar*Click on Auto-> BOOKING.COM Replenishment*Under Calendar Settings, click "Hotel IDNo" setting and '''then scroll to turn off the bottom of the page and click SAVE'''.Auto-Replenishment feature</div></div>
This is what the different status values mean:
*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".
*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.
*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.
*Duplicate: This property has been found to be a duplicate of another property.
*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".
*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.
</div></div>
Properties can send messages to guests within the following time frames:
*From the time of booking until 7 days after the guest checkout.
*From the time of booking until 7 days after the booking is cancelled.
*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.
*Currently, guests can send messages to properties from the time of booking until 66 days after the checkout.
==Manage bookings==
===Credit cards, charging virtual credit cards & payments ===
Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below.
== Maximum number accepted bookings =Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===By default all all available rooms are sent You will see buttons in the "Details" tab of the bookings which allow you to activated channels. In SETTINGS*Report No->CHANNEL MANAGER->CHANNEL INVENTORY limit shows*Report invalid cards*Report date changes *Report guest misconduct*Request the number of accepted bookings for this channel.booking to be cancelled
{| class="wikitable"
! scope="col"| Code
! scope="col"| Use
|-
|CARDTOSTRIPE
| card details were sent to Stripe
|-
|CARDEXPIRES
| added when the card expires before check-in
|-
<div class="mw-collapsible mw-collapsed"><div class= Setup Problems="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">1) The room is being unexpectedly closed at bookingDuring the Setup of your connection, click on 'Get the Booking.comRoom and Rate Codes for this "Property Code"'
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''
</div>
<div class="mw-collapsible-content">
Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >Credit card details are missing in Beds24
</div>
<div class="mw-collapsible-content">
When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe.
The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.
*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.
*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24
*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.
</div></div>
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
Below are common error messages and how to fix them.
<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.*Click on "Connection Status" to check that the connection is properly activated.</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > OBP_PRICING_PASSED_FOR_
LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div>
<div class="mw-collapsible-content">
Send us a Support Ticket, so we can correct your pricing model.
</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> You have not activated the connection in the bookingBooking.com extranetdoes not allow you to send a single price. Please log into your bookingSet "Booking.com extranet and activate the connection.Rate Type"= Per Day Pricing</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for Room'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) Booking.com PROPERTIES > ROOMS > SETUP is the same as the occupancy you have not activated a single occupancy price set for the room. Either ask in your Booking.com to allow a single price or set "Bookingextranet.com Rate Type"= One Price</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> You have agreed to supply a minimum number of rooms to Booking.com on considers the mentioned dates and Beds24 is trying price you want to update them to a number lower than your agreed minimum. send varies significantly from the prices which are already in Booking.com have ignored , or if it’s outside the Beds24 values on those dates accepted threshold – the minimum being €5 and used your agreed minimum instead. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send maximum being €50,000 (or the equivalent in the allotment you have guaranteed Booking.com *Bookinglocal currency).com: Ask Booking.com to remove the guaranteed allotment
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''Room is not activeor '''CANNOT_SET_SINGLE_USE_RATE</div><div class="mw-collapsible-content"> Booking.com has have not activated a single occupancy price for the room for selling. Please Either ask Booking.com to activate allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = Per Day Pricing If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and check the make sure to set your prices in all rates as a room id is correctprice (and not as a single price).</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active'''or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content">You do not have an active Booking.com rate id with this number. You can only update Booking.com Rate 123456 cannot be updated via XMLPlans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the error message Search box and click on the priceand and selcet and ID which you see when you click 'Get codes'. This *Please double check your Fixed prices and Daily prices and select a valid Booking.com rate has not been activated id from the list in 'get codes'. You can only send prices for channel management. Ask active Booking.com to activate itrate codes. </div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Did not set Close Room or 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content">You can only update rooms which show when you click on dates.....''Get codes'. You have guaranteed and to If you do have a minimum number of rooms to sell on room with this ID ask Booking.com but the channel manager to activate it. It is sending a lower quantity than contracted. *Make sure activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rate does not exist'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div> You have added a number which is not a valid Booking.com rate id into the field in the <div class="Channelsmw-collapsible-content" tab of >You cannot set occupancy_price for a child rate. Open your rates and make sure the correct booking.com rate ids 123456789, since they are enteredautomatically set based on Rate Relations.
<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user BAclass="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-bookingautomationadmin'''' content"> Check if you have received You are trying to update a notification from Booking.com that the connection is readynon-XML rate. *If not please check in the Log into your Booking.com extranet that remove the connection has been requestedrate. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''roomclass="headline-collapse" > Room reservation does not belong to this hotel reservation</rate combination is not active''' div><div class="mw-collapsible-content"> Your codes are not correctly mapped. Check you have entered the right The booking was already cancelled in Booking.com mapping codesbefore the Channel synchronisation.</div></div>
<div class="mw-collapsible mw-collapsed"><div class=Notes="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You can close a rate at bookingcannot mark credit card as invalid since the property has not passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com by making sure there is no price for it on the dates does not allow you to close in Beds24mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.</div></div>
=FAQ =Disconnect=<div class=*Unticking "Inventory and Pricesmw-collapsible mw-collapsed" and ><div class="Bookingsheadline-collapse" will stop Beds24 sending data to > I have multiple Booking.comhotel ids. How do I set this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. This You will not remove the data from need a property in Beds24 for each property you have on Booking.com and it will still be bookable.*To completely disconnect the channel manager please contact so you can connect them so each Booking.com and ask them to disconnect youproperty ID or hotel ID requires one property in Beds24.</div></div>
<div class="display:nonemw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. </div></div>
<div class== FAQ =="mw-collapsible mw-collapsed"><div class=== "headline-collapse" >Will I receive notifications on new bookings?</div><div class=== "mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive them an Email notification from Beds24 insteadand you will also see new bookings on your dashboard provided you use the "Latest Bookings" module.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Do guests receive a confirmation? '''</div><div class=== "mw-collapsible-content">The channel confirms the booking with the guest. Beds24 will not sent a an additional confirmation messageto the guest. If you want to send one as well an additional confirmation or welcome message for the guest you can set up an Auto Action Email.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I modify or cancel a booking?'''</div><div class==="mw-collapsible-content">Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in You can request Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and or report changed stay dates from the "Details" tab of the cancellation will be sent to Beds24bookings.
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I add a promotion or special priceaccess credit card details?'''</div><div class=== "mw-collapsible-content">You This is how you can set up promotions in [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact Booking.com extranet. Please note that rules like minimum stays set in Beds24 will not apply support if this is occurring and have you require this information to always be set directly in Booking.comsent. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add extra costs or feesa promotion for Booking.com?'''</div><div class=== "mw-collapsible-content">Extra Costs, e.g. tax, cleaning fee, service charge You can be set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the channels Booking.com extranet. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices for different minimum stays add extra costs or for different numbers of guestsfees?'''</div><div class=== Yes. You can do this either with "derivedmw-collapsible-content" prices >Extras taxes and fees will not automatically send or multiple rates idsupdate. See Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Changes to availability and prices will be instantly sent to the "Multiple rates" section of this pagechannel. Chang</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I have multiple Booking.com hotel ids. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. Each Booking.com hotel requires one property in If you have different prices for different minimum stays Beds24will send these. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
*If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:
**Log into your Booking.com account
**Click on the Rates & Availability tab
**Go to the Settings symbol on the top-right corner of your Calendar
**Click on Auto-Replenishment
**Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.
*Your prices are not set up as you expect.
</div></div>
<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div> <div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
</div>
