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*<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:Category:Channel Manager_Import_Properties_from_Booking.com_to_Beds24|Click herethese instructions if you want to import]] for general information on how the channel manager worksproperties from Booking.*This tutorial explains how com to [[Setting_Prices_for_Booking_Channels|set prices for channels]]Beds24.</div>
==Limitations==If you export inventory you will also need to export rates from Beds24, rates can not be set within Learn [[:Category:Channel Manager| how the Booking.com extranetchannel manager works]].
== Before All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect ==:'''Prices'''*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div>
When the ==Capabilities and Limitations=='''With this connection is activated Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore you can:'''*send prices and availability of all rooms must be set up in Beds24 before connecting. *We can only *send availability if you have set up multiple prices which are activated for this channel. This tutorial gives general information how **add a multiplier to [[Setting_Prices_for_Booking_Channels|set mark prices for channels]].up or down**create Booking.com needs a room price for the rate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum number of guest. stay*If you want *send closed to send a single price arrival and a room price you need closed to ask Booking.com to activate the single price option for you.departure*import and manage bookings*Prices for "Extra Person"*import new bookings, "Extra child" modifications to bookings and discounts set in the "Discounts" tab of the rates cancellations (importing modifications or cancellations can not be exported disabled for individual bookings)**report no-shows date changes and guest misconduct to Booking.com **report invalid cards to Booking.com. If you need prices for more occupancy levels talk use Stripe you can set to automatically report invalid cards to Booking.com about derived rates or additional rate codes (see chapter "Multiple Rates" further downgo to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking. com promotions*view reviews and react to reviews
If required you can enter extras and fees can directly in Booking.com.'''Prices for dorms'''
'''Bookings'''For dorms Booking.com requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].
Upcoming bookings can be imported. =Connect a property on Booking.com will only send to a summary of the bookingproperty in Beds24 to synchronize prices, not availability and bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the full informationdetails for each step. The full information can still be accessed <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in the Booking.com extranet. New bookings made after activation will include full booking information.</div><div class="mw-collapsible-content">
'''Credit Cards'''1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you have a Booking.com group account log to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.
If you want to access credit card details through Beds24 ask Booking2.com to only accept bookings with credit card details and always send all details to Search for Beds24.
'''Rooms and room types'''3. Tick all tick boxes.
If you sell rooms individually at another channel or your own web site and want to sell them on Booking4.com as a "roomtype" with a quantity Complete the rest of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]the on screen instructions.
'''Dorms'''[[Image:extranet-booking.png|500px|link=]][[Media:extranet-booking.png|view large]]
1) You request <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your rooms </div><div class="mw-collapsible-content">#Click on the "Get Code" link next to the room id setting, a connection on list of room Ids will be retrieved from Booking.com and displayed#Choose the Booking.com extranet- nothing changes room you are still bookable according want to map to the prices Beds24 room and inventory you have set in click on it#Check the correct room Id has been copied to the Booking.com extranetroom id setting#Press Save</div></div>
2) Beds24 accepts <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your request Booking.com rate plans</div><div class="mw- nothing changes collapsible-content">'''1. If you are still bookable according have only one Booking.com rate plan'''#Click on the "Get Code" link next to the prices inventory you have set in rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com extranetrate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
Between step '''2 . If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and 3 a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you should map want to send your rooms other Booking.com rate plans#Click on "Get Codes" and rates, check everything and import existing bookings from choose the Booking.com rate plan you want to update with this price#Check the rate plan Id has been copied to block the booked dates.rate plan Id setting#Press SAVE
3) <div class="warning">{{#fas:exclamation-triangle}} You enable can only map the connection in rate plans Booking.com - this is makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com removes your inventory and rates and you are temporarily i.e. for refundable/non refundable options can not bookableupdate from Beds24. Deactivate these in Booking.com </div>
4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.</div></div>
Bookings are not removed from <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the Booking.com extranet. Existing rooms and new bookings are always visible in the Booking.com extranet.set "Enable" = Enabled#If you have multiple room types repeat for each room#Press SAVE</div></div>
===BookingExamples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).com===Initiate *Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the XML connection normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the property menu within channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the bookingpage currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.com extranet **'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and then do back to Indonesian Rupees on the Beds24 setupimport.</div></div>
1) Login <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking.com and go to ACCOUNT</div><div class="mw-collapsible-content">CHANNEL MANAGER#Click on the "Price Data" Button to check which prices and availability will send. #If you do not see this option contact Bookinghave multiple room types repeat for each room.com and tell them you want to use a channel manager</div></div>
2) <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the Start "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and search for BEDS24/or Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>
3) Complete You can activate the rest of the on screen instructionsconnection when your mapping and prices are correct and you have added all upcoming bookings.*Press "Activate Connection" and then "Activate Connection Now".
It is possible to select a <div class="one way" or "two way" connection with Booking.com. The normal case is warning"two way" which will both export inventory to Booking.com and import bookings from Booking.com. >{{#fas:exclamation-triangle}} If you select any of have dorms: Do not activate the "one way" options only one of these actions will be performed and the other must be manually maintained by youconnection yourself. Please send us a support ticket if in which you want a one way explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection onlycan work. </div> </div></div>
4<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional) When ready </div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will receive not wait for the update sent from Beds24 but will automatically re-open the closed room when a notification guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking.comaccount*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, go click "No" to turn off the Channel Manager menu again and activate the connection.Auto-Replenishment feature</div></div>
[[Image:bookingcom1If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.png|450px|link=]][[Media:bookingcom1.png|view large]]
2) Set "Booking Price Import" to either import The connection is working if and your property is selling if *you do not receive any erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not receiving error messages *the room price only or display in the room price plus unpaid extras (cleaning charges, local taxes etcchannel is correct.)
3This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) Some CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com rate ids can accept a room price plus a single occupancy price . It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on the same rate id"Price Data" to check which prices and availability will send. If you have this rate type required adjust your prices and want inventory.*Duplicate: This property has been found to send be a duplicate of another property.*XML: Closed: The property has been closed. Open the single occupancy price set "property in your Booking.com Rate Type extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on " = "Full + SingleOpen property". If you do not have this rate type or you are not sure set "*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com Rate Type "= "One Price "extranet for further information.</div></div>
4) MappingYou can view all messages which Booking.com makes available from the "API Messages" component on the DASHBOARD and individual communication from the "Messages" tab in the booking.
<embedvideo service="youtube">https://youtuYou and your guests will see the messages in Booking.com Messaging Center.be/-SbeMMSk8wc</embedvideo>
Map RoomsCurrently messaging with guests from Booking.com has following limitations:*Click Guests must click on the "Get CodeView Messages" link next in the email to login to the room id setting, a list of room ids will be retrieved from Booking.com and displayedanswer from there.*Choose the If a guest hits "reply" on E-mail they received from Booking.com, Booking.com room you want to map does not send the reply to the Beds24 room and click on itwill also not make the reply available in Booking.com. *When the correct room id has copied to the room id setting, click SaveBooking.com does not allow links in messages. Use attachments instead.
[[ImageProperties can send messages to guests within the following time frames:bookingcomrooms*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.png|450px|link=]][[Media:bookingcomrooms*Currently, guests can send messages to properties from the time of booking until 66 days after the checkout.png|view large]]
Map Rates:*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.*Choose the Booking.com rate id for '''To use this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click Save.function'''
==Multiple Rates at Booking.com==Bookingallows .jpg and .com can support more than one price per room for example to send prices for different occupancies, minimum stays, meal options png attachments but no links or refundable and non-refundable pricespdfs. There are two options:
'''1<div class="warning">{{#fas:exclamation-triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the Booking. Derived Prices'''com security checks, and the message will fail to send.</div>
Booking.com can auto calculate different occupancies from one standard rate. Ask your Booking.com rep to set this up.==Manage bookings=====Credit cards, charging virtual credit cards & payments ===This option means you only need to send one rate from Beds24 to Booking.com Credit card details are imported and Bookingshown on the "INVOICE" tab of the booking.com will auto-calculate the other rate optionsIf not please refer to "Missing credit card details" in "Troubleshooting" section below.
Booking.com Virtual cards can be set up multiple rate ids for each room, each with pre-defined booking conditions. Beds24 can send a different price to each Booking.com rate IDbe auto charged at the date they become valid. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please To use these instructions]].this option set "Auto Process Virtual Cards" = Yes
If For Booking.com virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged. To do not have so create a rule with these settings and specify it in the appropriate rate ids you need to request Bookingbooking.com to add them."Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"
For example a hotel id setting '''123456*1.23''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)Lower prices A payment rule can be sent with a multiplier less than 1specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, i.e. '''123456*0.85''' will send for example it could specify to use virtual cards only and not a price 85% of the normal price (i.eguest card. lowered by 15%)
To convert the price of bookings imported from the channel add a * after the multiplier, for example '''123456*1.23*Charge virtual cards manually''' will divide the price of the booking by 1.23.
You If you manually charge virtual credit cards please note that they can also use currency conversion template variable. All currencies supported by only be charged after the booking page currency selector can be usedactivation date.
For example ===Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You will see buttons in the "Details" tab of the bookings which allow you to *[CONVERT:IDRReport No-EUR] will convert Indonesian Rupees shows*Report invalid cards*Report date changes *Report guest misconduct*Request the booking to Euros.be cancelled
== Maximum number accepted bookings ==By If you do not want to allow channel modifications by default all all available rooms are sent to activated channels. In you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.
[[Image:booking13.png{|450pxclass="wikitable"! scope="col"|linkCode! scope=]]"col"| Use[[Media:booking13.png|view large]]-
1) Import existing bookings from | BOOKINGCOMCARD| invalid card reported to Booking.com |-
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
[[Image:booking15.png|450pxBOOKINGCOMFLAG|link=]]Booking.com general info flag (Genius/no credit card)[[Media:booking15.png|view large]]-
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV| BOOKINGCOMVIRTCARD| Booking.com sent a virtual card|-
a. Export your bookings as CSV | BOOKINGCOMBANKTRANS| booking paid via bank transfer from booking.com b. Go to https://api.beds24Booking.com/csv/putbookingcomcsv.php and import the csv file to Beds24. Follow the instructions on the page carefully so they import to the correct rooms.|-
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically. |CARDTOSTRIPE | card details were sent to Stripe|-
2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this |STRIPEFAIL| card could allow new bookings on dates you are not available. All available dates in Beds24 will be sent send to Booking.com as available for new bookings.Stripe|-
[[Image:Booking_com_12.png|450pxCARDEXPIRES|link=]]added when the card expires before check-in[[Media:Booking_com_12.png|view large]]-
3) Enable ===VAT value on extra items===If an extra item name in the connection in Beds24 by ticking "Inventory and Rates" booking matches the name of an upsell item for each mapped room and savingthe property, the VAT value of the upsell item will be used. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should Otherwise, the VAT value defined in the Property booking rules will be importedused.
[[Image:bookingcomactivate.png|450px|link=]]==Different invoice templates ===If you need a different invoice template for the bookings from this channel you can use the [[Media:bookingcmactivate.pngInvoicees|view largeinvoicee]]function.
4) When all ==Reviews==To access Booking.com reviews from your DASHBOARD unlock the set up in Beds24 is correct you can make DASHBORAD click on the final step to enable the connection (go live) from hamburger menu then on "Extentions" and add the Booking.com extranetReview Module.
[[Image==Create and manage Booking.com promotions==Promotions can be created, modified and deactivated in {{#fas:bookingconfirmcog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS.png|450px|link=]] [[MediaBooking.com:bookingconfirm_Promotions|Click here for more information and setup instructions.png|große Ansicht]]
5) When you ==Manage or add Booking.com Rate Plans==To manage your rate plans go live your rates and inventory will be deleted from to [[Booking.com and :_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If you want to offer multiple price options for example a full reload will occur from non-refundable rate or your Beds24 Inventoryrate plan contains meals you can also create additional rate plans.
You can use ==Limit the "Update" button on each room to speed this up. Your maximum number accepted bookings will if you do not be deleted from Bookingwant to offer all rooms ==By default, all available rooms are sent to activated channels.com but make sure In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the dates are blocked in Beds24 before going live so they will not be reopenednumber of accepted bookings for this channel.
6) Once updated, check all your values =Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in the Beds24.</div><div class="mw-collapsible-content">Each Booking.com extranet for correctness room id is unique and if required make any adjustments can be mapped to only one room in Beds24. If you enter the settings same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to fixBooking.com which will cause overbookings.</div></div>
7) Channel collect payments will be shown in the booking invoice if SETTINGS<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div>CHANNEL MANAGER <div class="mw-collapsible-content"> “Import Channel Collect Payments” is set to “Yes”During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"'
== Check Connection ==The connection is working if you are You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not receiving error messages and the display in the channel is correctmake any rooms available. If you are receiving error messages check in the "Common Errors" section why sure you are receiving have rooms please forward the error RUID to Booking.com support and how ask them to fix itcheck why they do not return any rooms.</div></div>
4) Daily prices and prices <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the Room, Double room or removing the price and Single occupancy can be mapped wait for it to update at Booking.com. Only once the rate has closed at Booking.comit is safe to remove it from Beds24.
These You can be mapped close a rate at booking.com by making sure there is no price for it on the dates to Bookingclose in Beds24.com rate id's and will use As long as the booking conditions of that rate id. Extra person and extra child prices within has at least a Beds24 Rate and discounts set price for 1 day in a Rates Discount section are not able to export to Booking.com or the next year, all the other channelsdates without prices will be closed.
==Manage Bookings==This screenshot shows specific settings for bookings from BookingIf you have multiple rates at booking.com:, the other rates can continue to be available by giving them prices.
[[Image:bookingcom_manageNote that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.png|450px|link=]][[Media:bookingcom_managecom will remain.png|view large]] If you want to not allow channel modifications by default you can change the setting for <span class="" style="Allow Channel Modificationscolor: #f3e504; font-size: 150%;" value>{{#fas:lightbulb}} </span> <span style=" in SETTINGSfont-weight: bold;" >CHANNEL MANAGERTip</span> Click on the "View Price Data" Button to check which prices and availability will send.</div></div>
'''Rate is not active''' You do not have an active Booking.com rate id with this number. Please double check Either adjust your rate ids and enter a valid price in Beds24 or try to change the limitation at Booking.com rate id.</div></div>
You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''hotel Option 1'xxxxx' not allowed for user 'Beds24ProductionServer*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'''Option 2''' Check if you have received *Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a notification valid Rate Plan id from Booking.com that the connection is ready'get codes' list. *If not please check Go to Prices > Channel Mapping enter the Rate id in the BookingSearch box and click on the Daily Price/Rate and make sure the correct booking.com extranet that rate id is selected from the connection has been requested'get codes' list. *If yes please check Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com hotel and remove the Rate plan id you have entered is correct and does not have blank spaces.</div></div>
'''rate is not active''' <div class="mw-collapsible mw-collapsed"><div You are trying class="headline-collapse" > Room reservation does not belong to send prices for a this hotel reservation</div><div class="mw-collapsible-content">The booking was already cancelled in Booking.com rate code which is not active. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and ratesbefore the Channel synchronisation. </div></div>
'''rate does not exist''' <div class="mw-collapsible mw-collapsed"><div You are trying to send prices for a Booking.com rate code which does class="headline-collapse" > Message thread not exist. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on found</div><div class="Get Codesmw-collapsible-content". Make sure you only map these rates in you channel manager settings, daily prices and rates. >There are two possible reasons:
==Notes==1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this booking.*Open the booking go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in the Subject, Plain Text Field and HTML Field.
1) Credit card details are imported and shown on the "INVOICE" tab of the booking2. If Auto action should not please refer send a message to "Missing Credit Card Details" the guest, go to the Messaging tab in Setup Problems above. the Auto action and set 'Sending Message' = NO (or Internal) </div></div>
2) Multiple Rates <div class="mw- if you want collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to send multiple prices for a room you must have a rate id for each rate in this property.","code":"FORBIDDEN"</div><div class="mw-collapsible-content">Log into Booking.com and a matching rate with the price go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and rate id setup in Beds24reconnect this time ticking all tick boxes as shown here: https://wiki.beds24. See the Multiple Rates section above for more detailscom/images/6/69/Extranet-booking.png
3) Single occupancy prices must be activated within booking<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"</div></div>
4) For bookings imported through <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the button property has not passed trust verification checks'''</div><div class="Import upcoming bookingsmw-collapsible-content" >Booking.com will only send a summary of the booking, does not allow you to mark credit cards as invalid because you have not the full informationpassed their trust verification process. The full information can still be accessed in the Please contact your Booking.com extranet. New bookings made after activation will include full booking informationAccount Manager.</div></div>
5) Deleting a rate or price <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in Beds24 will not delete the price in Booking.comExtranet. If There is no problem at all and you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing should ignore the room or removing rest of the price and wait for it to update at Booking.com. Only once text on the rate has closed at Booking.com it is safe to remove it from Beds24screen.</div></div>
You can close <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a rate at bookingmaximum occupancy of 4.com by making sure there is no price You cannot set an occupancy_price for an occupancy of 5 for it on the dates to close in Beds24.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.123456783
If Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have multiple rates at bookingset for the room in your Booking.com, the other rates can continue to be available by giving them pricesextranet.</div></div>
Note that if there is no price on any day at all for a rate, =Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not necessarily close remove the rate, in this case no information data from Booking.com and it will still be sent bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and whatever data is click on the Account icon in Bookingthe top right-hand corner. Select Channel Manager from the drop-down menu.com will remainClick the Deactivate button to cancel the connection to Beds24.
6) Bookings with payment collected by booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com will show accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the payment amount collected as a payment Booking.com properties are in the booking invoicedifferent Booking.com accounts.</div></div>
=== Do guests receive Otherwise bookings coming from a confirmation? === The channel confirms should be modified by the channel. Just changing the status of a booking with the guest. in Beds24 to "Cancelled" will not sent a confirmation messagecancel the booking in Booking. If you want to send one as well you com and can set up an Auto Action Emailcause a double booking.
=== How do I modify or cancel a booking?===Bookings coming from a channel should be modified by the channel. Cancelling If for some reason you need to make a booking change in Beds24 will and do not cancel want an update from the booking in Booking.com and channel to override it, you can cause a double booking. Please ask set "Allow Channel Modifications" = No ("Details" tab of the booking").com or If you have changed the guest to cancel the booking in Bookingroom you can set "Allow Channel Modifications" = All except room changes.com and the cancellation If you do this you will be sent need to Beds24manage all changes manually. </div></div>
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" ><div class= No ("Detailsheadline-collapse" tab of the booking> How can I access credit card details?'''</div><div class="mw-collapsible-content")>This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking. If com may sometimes withhold the credit card number or CCV unless you have changed the room specifically request they are sent to you can set . Contact "Allow Channel Modifications" = All but not room changesBooking.com support if this is occurring and you require this information to always be sent.</div></div>
[[Category:Channel Manager]]
[[Category:Error Messages from ChannelsBooking.com]][[Category:Set up Instructions]Troubleshooting] ''Synchronising Beds24.com with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''
<div class==General==*You need an account with "heading">Booking.com '''If you do not yet have a Booking.com account you can sign up : Synchronize Bookings, Prices and Availability</div> This page is about the menu [https{{#fas://joincog}} (SETTINGS) CHANNEL MANAGER > BOOKING.bookingCOM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral here]'''.
__TOC__=What you should know and do before getting started=Capabilities=<div class="bluebox">*Beds24'''As a longstanding Booking.com can export Inventory*Premier Partner Beds24.com can export Minimum Stay*Beds24.com can export Maximum Stay*Beds24.com can export Closed to Arrival offer you advanced functionality and Closed to Departure*Beds24many convenience functions.com Once set up you can export Multiple Rates*Beds24.com can import Bookings*Beds24.com can import Booking Modifications and Cancellations*manage everything directly from Beds24.com can add a multiplier to export prices.*Importing modifications or cancellations can be disabled for individual bookings. *Invalid cards which will save you time and no-shows can be reported to make working with Booking.com from the "Details" tab of the bookingreally easy.'''
If you want to export inventory (availability) Booking.com may sometimes withhold the credit card number or CCV unless demands prices to be sent from Beds24 so you specifically request they are sent will not be able to you. Contact your set prices the Booking.com rep if this is occurring and you require this informationextranet after the connection has been enabled.
'''Extras and TaxesLimitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will need to accept the booking in your Booking.com extranet and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.
==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Upsell ItemsOccupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be exported sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.comand ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".
<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can then export inventory to Booking.com requires the bed price be sent to them as the room priceand import bookings from Booking. Therefore they do not accept a single price for a dormcom. Make sure If you set select only "Booking.com Rate TypeReservations" or only "Rates and Availability"= One Price. If you want to send a single price for other rooms ask Booking.com to set up only have a "Singleone-way" rate id for theseconnection meaning the action you did not select must be manually maintained by you.</div></div>
<div class="mw-collapsible mw-collapsed"><div class= Set Up ="headline-collapse" > Step 2: Enter your Booking.com property ID</div><div class="mw-collapsible-content">Setting up #Copy your Booking.com hotel ID and paste it into the connection is a 4 step process:"Hotel Id " field#Press SAVE</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional)
</div>
<div class="mw-collapsible-content">
You can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field
<embedvideo servicediv class="youtubemw-collapsible mw-collapsed">https<div class="headline-collapse" > Step 9:Activate the connection<//youtu.be/VYzWIdiv><div class="mw-collapsible-PDVYk</embedvideocontent">When you activate the connection Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent from the channel manager.
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11: Check that the connection is working properly</div><div class=Beds24.com===1) Enter your Booking.com Hotel Id into SETTINGS "mw-> CHANNEL MANAGER collapsible-content"> BOOKING.COM Click "Hotel IDRefresh" setting and '''then scroll for the Connection Status to check the bottom status of the page and click SAVE'''your property at Booking.coms end.
=After the connection is activated=
<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly.
</div>
==Communication with guests==
You can communicate with Booking.com guest directly from Beds24.
<div class="warning">{{#fas:exclamation-triangle}} If you use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking.com.</div>
#Add the component "API Messages" to your [[Image:bookingcomrates.pngCategory:Dashboard|450px|link=DASHBOARD]][[Media#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https:bookingcomrates//wiki.beds24.com/images/6/69/Extranet-booking.png|view large]]
Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking.
'''2. Multiple Rate IdsCharge virtual cards automatically'''
<div class==Price Multiplier=="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you want to add a multiplier to your prices, for example because set "Virtual Cards" = Yes without Stripe activated the channel requires system will create a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel idpending payment which can not be collected.</div>
==Activating=Info Codes for relevant information===You can view Info Codes in the "Info" tab of the booking show you relevant information about the live availability booking and prices that will be sent to Booking.com before or after activating using the "View actual data" buttonguest.
|STRIPEPAYMENT
| payment imported from Stripe
|-
|}
<div class== Updates ==Changes to availability and prices will be instantly sent to the channel. Changes for other settings for example minimum stays will send with the next update. Click on "Updatemw-collapsible mw-collapsed" if you want to push them through instantly.><div class== Setup Problems==1) "headline-collapse" >The room is being unexpectedly closed at bookingBooking.com</div><div class="mw-collapsible-content">The channel manager will close the room on all dates which do not have a valid price available for sending to bookingBooking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not unique" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com 3) Missing Credit Card Details</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''
</div>
<div class="mw-collapsible-content">
Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >Credit card details are missing in Beds24
</div>
<div class="mw-collapsible-content">
When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe.
The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.
*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.
*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24
*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.
</div></div>
==Common ErrorsError messages==
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
Below are common error messages and how to fix them.
<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.*Click on "Connection Status" to check that the connection is properly activated.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Access denied while trying to change to change hotel XXX'''class="headline-collapse" > OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div> Log into Booking.com and activate the connection as described under <div class="Activavatemw-collapsible-content" step 4>Send us a Support Ticket, so we can correct your pricing model.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> You have not activated the connection in the bookingBooking.com extranetdoes not allow you to send a single price. Please log into your bookingSet "Booking.com extranet and activate the connection.Rate Type"= Per Day Pricing</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for Room'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) Booking.com PROPERTIES > ROOMS > SETUP is the same as the occupancy you have not activated a single occupancy price set for the room. Either ask in your Booking.com to allow a single price or set "Bookingextranet.com Rate Type"= One Price</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> You have agreed to supply a minimum number of rooms to Booking.com on considers the mentioned dates and Beds24 is trying price you want to update them to a number lower than your agreed minimum. send varies significantly from the prices which are already in Booking.com have ignored , or if it’s outside the Beds24 values on those dates accepted threshold – the minimum being €5 and used your agreed minimum instead. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send maximum being €50,000 (or the equivalent in the allotment you have guaranteed Booking.com *Bookinglocal currency).com: Ask Booking.com to remove the guaranteed allotment
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''Room is not activeor '''CANNOT_SET_SINGLE_USE_RATE</div><div class="mw-collapsible-content"> Booking.com has have not activated a single occupancy price for the room for selling. Please Either ask Booking.com to activate allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = Per Day Pricing If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and check the make sure to set your prices in all rates as a room id is correctprice (and not as a single price).</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active'''or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content">You do not have an active Booking.com rate id with this number. You can only update Booking.com Rate 123456 cannot be updated via XMLPlans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the error message Search box and click on the priceand and selcet and ID which you see when you click 'Get codes'. This *Please double check your Fixed prices and Daily prices and select a valid Booking.com rate has not been activated id from the list in 'get codes'. You can only send prices for channel management. Ask active Booking.com to activate itrate codes. </div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Did not set Close Room or 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content">You can only update rooms which show when you click on dates.....''Get codes'. You have guaranteed and to If you do have a minimum number of rooms to sell on room with this ID ask Booking.com but the channel manager to activate it. It is sending a lower quantity than contracted. *Make sure activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rate does not exist'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div> You have added a number which is not a valid Booking.com rate id into the field in the <div class="Channelsmw-collapsible-content" tab of >You cannot set occupancy_price for a child rate. Open your rates and make sure the correct booking.com rate ids 123456789, since they are enteredautomatically set based on Rate Relations.
<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user BAclass="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-bookingautomationadmin'''' content"> Check if you have received You are trying to update a notification from Booking.com that the connection is readynon-XML rate. *If not please check in the Log into your Booking.com extranet that remove the connection has been requestedrate. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>
1. The Booking.com connection for the property does not allow the use of the messaging API. '''roomPlease log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/rate combination is not active''' Extranet-booking.png Your codes are not correctly mapped2. Check you You have entered assigned or moved the right booking into a room that is in a different property than originally booked. If you want to use messaging with Booking.com mapping codesyou can move/assign booking only to rooms in the same property as the one originally booked.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Not allowed class="headline-collapse" > Failed to update Single Use Rate for Room'''post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Ensure you do not have any special characters in the message text that could fail the Booking.com requires the bed price be sent to them as the room priceSecurity checks. Therefore they (For example do not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for theseuse * or @ in the message text).</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Room reservation does not belong class="headline-collapse" >Message failed to send to this hotel reservation'''12345678 - content or attachment is required</div> The booking was already cancelled in Booking.com before the Channel syncronisation.<div class="mw-collapsible-content">There are two possible reasons:
= FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How do I set this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will need a property in Beds24 for each property you have on Booking.com so you can always see the data being sent with the "View Actual Data" button connect them so each Booking.com property ID or hotel ID requires one property in the channel managerBeds24.</div></div>
<div class="mw-collapsible mw-collapsed"><div class=Disconnect==*Unticking "Inventory and Pricesheadline-collapse" and >Will I receive notifications on new bookings?</div><div class="Bookingsmw-collapsible-content" >After you activate the channel manager the channel will stop Beds24 sending data to Bookingnotifications.com. This You will not remove the data receive an Email notification from Booking.com Beds24 instead and it you will still be bookablealso see new bookings on your dashboard provided you use the "Latest Bookings" module.*To completely disconnect the channel manager please contact Booking.com and ask them to disconnect you.</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > Do guests receive a confirmation?'''
</div>
<div class="mw-collapsible-content">
The channel confirms the booking with the guest. Beds24 will not sent an additional confirmation message to the guest. If you want to send an additional confirmation or welcome message for the guest you can set up an Auto Action Email.
</div></div>
<div class== FAQ =="mw-collapsible mw-collapsed"><div class=== Will "headline-collapse" > How do I receive notifications on new bookingsmodify or cancel a booking?'''</div><div class=== "mw-collapsible-content">After you activate You can request Booking.com to cancel the channel manager booking or report changed stay dates from the channel will stop sending notifications. You will receive them from Beds24 instead"Details" tab of the bookings.
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I access credit card detailsadd a promotion for Booking.com?'''</div><div class=== "mw-collapsible-content">This is how you You can [[View_Credit_Card_Details| view credit card details]]set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING. Booking.com may sometimes withhold COM > PROMOTIONS or in the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sentextranet.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add a promotion extra costs or special pricefees?'''</div><div class=== "mw-collapsible-content">You can set up promotions Extras taxes and fees will not automatically send or update. Set/change these in the your Booking.com extranetExtranet unless you want to manage your full Booking. Please note that rules like minimum stays set in com content from Beds24 . *Changes to availability and prices will not apply and have be instantly sent to be set directly in Booking.comthe channel. Chang</div></div>
<div class="mw-collapsible mw-collapsed"><div class== How do "headline-collapse" > Can I add extra costs send different prices for different minimum stays or feesfor different numbers of guests?'''</div><div class=== "mw-collapsible-content">Extra Costs, eYes.gWith "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in your prices. tax, cleaning fee, service charge can be set directly in the channels extranetIf you have different prices for different minimum stays Beds24 will send these. </div></div>
<div class=== Can I send different prices for different minimum stays or for different numbers of guests?=== Yes. You can do this either with "derivedmw-collapsible mw-collapsed" prices or multiple rates ids. See the ><div class="Multiple ratesheadline-collapse" section of this page. === I have multiple Booking.com hotel ids. How do I set this up? ===The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24. === > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
*If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:
**Log into your Booking.com account
**Click on the Rates & Availability tab
**Go to the Settings symbol on the top-right corner of your Calendar
**Click on Auto-Replenishment
**Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.
*Your prices are not set up as you expect.
</div></div>
<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div> <div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
</div>
