Changes

[[Category:Error Messages from ChannelsTroubleshooting]][[Category:Set up Instructions]] ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''

<div class=General=*You need an account with "heading">Booking.com '''If you do not yet have a Booking.com account you can sign up : Synchronize Bookings, Prices and Availability</div> This page is about the menu [https{{#fas://joincog}} (SETTINGS) CHANNEL MANAGER > BOOKING.bookingCOM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral here]'''.

*<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:Category:Channel Manager_Import_Properties_from_Booking.com_to_Beds24|Click herethese instructions if you want to import]] for general information on how the channel manager worksproperties from Booking.*This tutorial explains how com to [[Setting_Prices_for_Booking_Channels|set prices for channels]]Beds24.</div>

__TOC__=What you should know and do before getting started=<div class="bluebox">'''As a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions. Once set up you can manage everything directly from Beds24 which will save you time and make working with Booking.com really easy. ''' Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.  All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilitiesand Limitations=='''With the this connection you can :'''*Export send prices, and availability and rules**send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*Import import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create Booking.com rate plans*Send content **push properties from Beds24 report no-shows date changes and guest misconduct to Booking.com**update content to an existing listing on Booking.com*Import a listing from Booking.com as a new property into Beds24*Import prices and availability from Booking.com (Coming soon)*Report report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com(go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*Create create and manage Booking.com promotions*View view reviews and react to reviews

='''Limitations=:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you export inventory have set to only accept "Requests" you will also need to export rates from Beds24, rates can not be set within accept the booking in your Booking.com extranetand they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.

==Prices for Booking.com may sometimes withhold ==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the credit card number or CCV unless full occupancy. *If you specifically request they are use Daily Prices, a price for each date and occupancy will be sent . Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If youuse Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. Contact your <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com rep if this is occurring and you require this informationask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

= Before you Connect ='''Pricesfor dorms'''

When the connection is activated For dorms Booking.com will remove all requires the bed price and availability details on be sent to them as the Bookingroom price.com extranet and replace them with the data sent from Beds24They do not accept a single price for a dorm. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. *We can only send availability if you we will have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].*Bookingmanually adjust your pricing model.com needs a room price for the maximum number of guest. *If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for other rooms you.*Prices can create additional rate plans for "Extra Person", "Extra child" and discounts set single use in the "Discounts" tab of the rates can not be exported to [[Booking.com:_Create_Booking. com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) If you need prices for more occupancy levels talk to BookingCHANNEL MANAGER->BOOKING.com about derived rates or additional rate codes (see chapter "Multiple Rates" further down)COM > RATE PLANS]].

'''Extras =Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and Taxes'''bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in Booking.com</div><div class="mw-collapsible-content">

1. Click on the "Upsell ItemsConnect to Booking.com" can not be exported button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you have a Booking.com group account log to Booking.comand go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.

If required you can enter extras and fees can directly in Booking2.comSearch for Beds24.

Upcoming bookings can be imported4. Booking.com will only send a summary Complete the rest of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking informationon screen instructions.

If <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you want need to access credit card details through select both "Reservations" and "Rates and Availability". Beds24 ask can then export inventory to Booking.com to and import bookings from Booking.com. If you select only "Reservations" or only accept bookings with credit card details "Rates and always send all details to Beds24Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you. </div></div>

'''Rooms <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.com property ID</div><div class="mw-collapsible-content">#Copy your Booking.com hotel ID and room types'''paste it into the "Hotel Id " field#Press SAVE</div></div>

If you sell <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your rooms individually at another channel or your own web site and want to sell them </div><div class="mw-collapsible-content">#Click on Booking.com as a the "roomtypeGet Code" with link next to the room id setting, a quantity list of more than one room Ids will be retrieved from Booking.com and displayed#Choose the Booking.com room you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].want to map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com rate plans</div><div class="mw-collapsible-content">'''Dorms1. If you have only one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

'''2. If you have more than one Booking.com requires rate plan'''#Click on the bed price be sent "Get Code" link next to them as the room pricerate id setting and a list of rate Ids will be retrieved from Booking. Therefore they do not accept a single price com for a dorm. Make sure you set "the saved room id#Choose the Booking.com Rate Type"= One Price. If standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send a single price for your other rooms ask Booking.com to set up a rate plans#Click on "SingleGet Codes" and choose the Booking.com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate id for these.plan Id setting#Press SAVE

<div class= Sync Prices, Availability and Bookings =Setting up "warning">{{#fas:exclamation-triangle}} You can only map the connection is a 4 step process:rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com i.e. for refundable/non refundable options can not update from Beds24. Deactivate these in Booking.com </div>

2) Beds24 accepts your request <div class="mw- nothing changes you are still bookable according collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the prices inventory rooms and set "Enable" = Enabled#If you have set in the Booking.com extranetmultiple room types repeat for each room#Press SAVE</div></div>

Between step 2 and 3 you should map <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your rooms and ratesprices up or down or for currency conversion (optional)</div><div class="mw-collapsible-content">You can add a multiplier to your prices, check everything and import existing bookings from Booking.com to block add a '''*''' followed by the multiplier number in the booked dates."Multiplier" field

3Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%) You enable .*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the connection in Bookingprice of the booking by 1.com 23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.**'''*[CONVERT:IDR- this is when BookingEUR]''' will convert Indonesian Rupees to Euros.com removes your inventory **'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and rates and you are temporarily not bookableback to Indonesian Rupees on the import.</div></div>

4) Beds24 sends prices and availability <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking.com. You are bookable again. To send the update immediately click </div><div class="mw-collapsible-content">#Click on the "UpdatePrice Data" buttons in the channel manager settingsButton to check which prices and availability will send.#If you have multiple room types repeat for each room.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings are not removed " button to import upcoming bookings from the Booking.com extranet. Existing We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and new /or Expedia you can import them directly from the channel as well#If you have bookings are always visible from other sources you can add these manually in the Booking.com extranetCalendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>

==Initiate You can activate the connection in Bookingwhen your mapping and prices are correct and you have added all upcoming bookings.com==Initiate the XML connection from the property menu within the booking.com extranet *Press "Activate Connection" and then do the Beds24 setup"Activate Connection Now".

1) Login to Booking.com and go to ACCOUNT<div class="warning">{{#fas:exclamation->CHANNEL MANAGER. triangle}} If you do have dorms: Do not see this option contact activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com and tell them you want to use a channel manager. We will then manually adjust your settings so the connection can work. </div> </div></div>

2<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional) </div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking.com account*Click on the Rates & Availability tab*Go to the Settings symbol on the Start button and search for BEDS24.top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature</div></div>

<embedvideo servicediv class="youtubemw-collapsible mw-collapsed"><div class="headline-collapse">httpsStep 11:Check that the connection is working properly<//youtu.be/VYzWIdiv><div class="mw-collapsible-PDVYk</embedvideocontent">Click "Refresh" for the Connection Status to check the status of your property at Booking.coms end.

3) Complete If you are receiving error messages check in the rest of "Common Errors" section why you are receiving the on screen instructionserror and how to fix it.

It is possible to select a "one way" or "two way" The connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com working if and import bookings from Booking.com. If your property is selling if *you select do not receive any of erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not receiving error messages *the "one way" options only one of these actions will be performed and display in the other must be manually maintained by youchannel is correct.

4This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) When CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready you to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will receive send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a notification from duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com, extranet or go to the Channel Manager menu again {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and activate the connectionno longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>

=After the connection is activated=Set up and mapping in Beds24<div class==1) Enter your Booking.com Hotel Id into SETTINGS -"warning"> CHANNEL MANAGER {{#fas:exclamation-> BOOKINGtriangle}} Changes to availability and prices will be instantly sent to the channel.COM Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Hotel IDUpdate" setting and '''then scroll if you want to the bottom of the page and click SAVE'''push them through instantly. </div> ==Communication with guests==You can communicate with Booking.com guest directly from Beds24.

[[Image:bookingcom1You can view all messages which Booking.png|450px|link=]][[Media:bookingcom1com makes available from the "API Messages" component on the DASHBOARD and individual communication from the "Messages" tab in the booking.png|view large]]

2) Set "You and your guests will see the messages in Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)com Messaging Center.

3) Some Currently messaging with guests from Booking.com rate ids can accept a room price plus a single occupancy price has following limitations: *Guests must click on "View Messages" in the same rate idemail to login to Booking.com and answer from there. *If you have this rate type and want to send the single occupancy price set a guest hits "reply"on E-mail they received from Booking.com Rate Type " = "Full + Single", Booking. If you do com does not have this rate type or you are send the reply to Beds24 and will also not sure set "make the reply available in Booking.com. *Booking.com Rate Type "= "One Price "does not allow links in messages. Use attachments instead.

Map Rooms#Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]*Click #To send Auto Action Emails via messaging set "Send Message" on the "Get CodeMessaging" link next tab in the Auto Action to one of the room id setting, API options.#Bookings need to be in a list of room ids will be retrieved from Property that is connected to Booking.com and displayedto use the Message API, otherwise communication will be via Email.*Choose the If you are not sure your connection has Message API, please log into Booking.com room you want and and go to map to the ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 room and click on itreconnect this time ticking all tick boxes as shown here: https://wiki.beds24.*When the correct room id has copied to the room id setting, click Savecom/images/6/69/Extranet-booking.png

[[Image:bookingcomroomsBooking.com allows .jpg and .png|450px|link=]][[Media:bookingcomroomsattachments but no links or pdfs.png|view large]]

Map Rates:==Manage bookings==*Click ===Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "Get CodeINVOICE" link next to the rate id setting and a list tab of rate ids will be retrieved from Booking.com for the saved room id.*Choose the Bookingbooking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has copied If not please refer to the rate id setting, click Save"Missing credit card details" in "Troubleshooting" section below.

[[Image:bookingcomratesBookings with payments collected by Booking.png|450px|link=]][[Media:bookingcomratescom will show the payment amount collected as a payment in the "Invoice" tab of the booking.png|view large]]

<span class="circle" >Tip</span> ''Click on Virtual cards can be set to be auto charged at the date they become valid. To use this option set "View Actual DataAuto Process Virtual Cards" Button to check which prices and availability will send.''= Yes

===Multiple Rate Plans at Booking.com===For Booking.com virtual cards you can support more than one price per room for example set to adjust the charge automatically to send prices for different occupancies, minimum stays, meal options or refundable the full amount available on the card at the time it is charged. To do so create a rule with these settings and non-refundable pricesspecify it in the booking. There are two optionscom "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"

'''1<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. LinkedIf you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</Derived Prices'''div>

Booking.com A payment rule can auto calculate different occupancies from one standard rate. This rate is either for be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the base or payment, for the maximum occupancy of a specific room. The system then automatically adds or subtracts example it could specify to use virtual cards only and not a percentage price per person when the occupancy increases or decreasesguest card.

Booking.com If you do not want to allow channel modifications by default you can set up multiple rate ids change the setting for each room, each with pre-defined booking conditions. Beds24 "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) can send a different price to each Booking.com rate ID. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]]CHANNEL MANAGER.

If ===Info Codes for relevant information===Info Codes in the "Info" tab of the booking show you do not have relevant information about the booking and the appropriate rate ids you need to request Booking.com to add themguest.

{| class="wikitable"! scope="col"| Code! scope=Price Multiplier==="col"| UseIf you want to add a multiplier to your prices, for example because the channel requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel id.|-

To convert the price of bookings imported from the channel add a * after the multiplier, for example '''123456*1.23*''' will divide the price of the booking by 1.23| BOOKINGCOMCARD| invalid card reported to Booking.com|-

Example: *[CONVERT:IDR| BOOKINGCOMFLAG| Booking.com general info flag (Genius/no credit card)|-EUR] will convert Indonesian Rupees to Euros.

Example: *[CONVERT:IDR-EUR][/]0| BOOKINGCOMVIRTCARD| Booking.85 will convert Indonesian Rupees to Euros and send com sent a price 85% of the normal price (i.e. lowered by 15%)virtual card|-

===Activating in Beds24 and Booking.com===|CARDTOSTRIPE You can view the live availability and prices that will be | card details were sent to Booking.com before or after activating using the "View actual data" button.Stripe|-

[[Image:booking13.png|450pxSTRIPEPAYMENT|link=]]payment imported from Stripe[[Media:booking13.png|view large]]-

[[Image:booking15===VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.png|450px|link=]][[Media:booking15Otherwise, the VAT value defined in the Property booking rules will be used.png|view large]]

===Different invoice templates ===If you need a different invoice template for any reason your existing the bookings do not import, the dates could be reopened and resold. To prevent from this import channel you can use the bookings via CSV[[Invoicees|invoicee]] function.

a. Export your bookings as CSV from booking.com==Reviews== b. Go to https://api.beds24To access Booking.com/csv/putbookingcomcsv.php and import reviews from your DASHBOARD unlock the csv file to Beds24. Follow DASHBORAD click on the instructions hamburger menu then on "Extentions" and add the page carefully so they import to the correct roomsBooking.com Review Module.

If this is also unsuccessful==Create and manage Booking.com promotions==Promotions can be created, block the booked dates modified and deactivated in the beds24 calendar{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. Please note that in this case cancellations [[Booking.com:_Promotions|Click here for more information and modifications will not be imported automaticallysetup instructions. ]]

2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using ==Limit the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new maximum number accepted bookings on dates if you are do not want to offer all rooms ==By default, all available. All available dates in Beds24 will be rooms are sent to Bookingactivated channels.com as available In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for new bookingsthis channel.

[[Image:Booking_com_12=Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.png|450px|link</div><div class=]]"mw-collapsible-content">[[Media:Booking_com_12Each Booking.png|view large]]com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com which will cause overbookings. </div></div>

3) Enable You will see the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and savinglist of Rooms/Rate codes returned from Booking.com. If Booking. The "Bookings" checkbox should already be ticked but tick it as well if it is com does not ticked make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and bookings should be importedask them to check why they do not return any rooms.</div></div>

[[Image:bookingcomactivate<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is being unexpectedly closed at Booking.png|450px|linkcom</div><div class=]]"mw-collapsible-content">[[Media:bookingcmactivateThe channel manager will close the room on all dates which do not have a valid price available for sending to Booking.png|view large]]com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

4<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text) .</div></div><div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Credit card details are missing in Beds24</div><div class="mw-collapsible-content">When all Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the set up booking unless it has been stored in Beds24 a third party system such as Stripe. The encoded CVC number is correct you can make available from the final step booking notification email sent to enable the connection (go live) host as the line labelled Security Code. Enter the Security Code value from the Booking.com extranetemail into the booking to view the CVC.

[[Image:bookingconfirm*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.png|450px|link=]][[Media:bookingconfirm*If credit card details are always missing and you require them, please ask Booking.png|view large]]com to collect and send credit card details to Beds24*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.</div></div>

5) When <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content">If you go live your rates need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and inventory will be deleted from wait for it to update at Booking.com. Only once the rate has closed at Booking.com and a full reload will occur it is safe to remove it from your Beds24 Inventory.

You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Bookingclose a rate at booking.com but make by making sure there is no price for it on the dates are blocked to close in Beds24 before going live so they .As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will not be reopenedclosed.

6) Once updated, check all your values in the BookingIf you have multiple rates at booking.com extranet for correctness and if required make any adjustments to , the settings other rates can continue to fixbe available by giving them prices.

7) Channel collect payments Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be shown sent and whatever data is in the booking invoice if SETTINGSBooking.com will remain.<span class="" style="color: #f3e504; font-size: 150%;" >CHANNEL MANAGER {{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> “Import Channel Collect Payments” is set Click on the "View Price Data" Button to “Yes”check which prices and availability will send.</div></div>

8) You can allow cancellation fees and commission values ==Error messages==Any errors reported by Booking.com will be emailed to overwrite booking values when cancelled you with the error message as returned by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set Booking.com. The error message usually includes information about the date, rate or room with the problem and a brief description.Below are common error messages and how to “Yes”fix them.

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Hotel access denied</div><div class=Maximum number accepted bookings ==="mw-collapsible-content">Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.By default all available rooms are sent *Click on "Connection Status" to check that the connection is properly activated channels. In SETTINGS-</div>CHANNEL MANAGER-</div>CHANNEL INVENTORY limit the number of accepted bookings for this channel.

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class= Check Connection ==="mw-collapsible-content">The connection is working if you are not receiving error messages and the display in the channel is Send us a Support Ticket, so we can correctyour pricing model. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class= Updates ==="mw-collapsible-content">Changes to availability and prices will be instantly sent Booking.com does not allow you to the channel. Changes for settings for example minimum stays, or quantity of rooms will send with the next updatea single price. Click on Set "UpdateBooking.com Rate Type" if you want to push them through instantly.= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class= Setup Problems==="mw-collapsible-content">1Check that "Max guests" set in {{#fas:cog}} (SETTINGS) The PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room is being unexpectedly closed at bookingin your Booking.comextranet.</div></div>

The channel manager will close <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content">Booking.com considers the room on all dates which do not have a valid price available for sending you want to bookingsend varies significantly from the prices which are already in Booking.com. Make sure you have prices for , or if it’s outside the accepted threshold – the minimum being €5 and the complete range of dates you are sending maximum being €50,000 (1 year or 2 yearsthe equivalent in the local currency).

2) "Room code is not unique" warning when saving Either adjust your price in Beds24or try to change the limitation at Booking.com</div></div>

Each <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE</div><div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room .Either ask Booking.com to allow a single price (set up a "Single" rate id is unique and can be mapped to only one room in Beds24) or set "Booking. com Rate Type" = Per Day Pricing If you enter the same it is a dorm: Booking.com room id more than once requires the room updates will overwrite each other causing inaccurate information being bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.comRate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

When Booking.com sends the credit card number it will be available in the <div class="Payments and Chargesmw-collapsible mw-collapsed" tab of the booking unless it has been stored in a third party system such as Stripe. >The encoded CVC number <div class="headline-collapse" > Room is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVCnot active''' or '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content">You can only update rooms which show when you click on 'Get codes'. *If there is no Security Code item in the host notification email, the CVC was not collected or sent for you do have a room with this booking. Please ID ask Booking.com to collect and send activate it to Beds24 if . It is activated when you require see it.*If credit card details are always missing and when you require them, please ask Bookingclick on "Get Codes".com to collect and send credit card details to Beds24*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.</div></div>

4) Daily prices and prices <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content">You cannot set occupancy_price for the Rooma child rate 123456789, Double and Single occupancy can be mapped to Booking.comsince they are automatically set based on Rate Relations.

These can be mapped You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'''Option 2'''*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan idfrom the 'get codes's list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and will use make sure the correct booking conditions of that .com rate idis selected from the 'get codes' list. Extra person *Go to Prices > Channel Mapping enter the Rate id in the Search box and extra child prices within a Beds24 click on the Daily Price/Rate and discounts set in a Rates Discount section are not able to export to untick Booking.com or other channelsand remove the Rate plan id.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class= Notes=== "mw-collapsible-content">1) Credit card details You are imported and shown on trying to update a non-XML rate. Log into your Booking.com extranet remove the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems aboverate. </div></div>

2) Multiple Rates <div class="mw- if you want collapsible mw-collapsed"><div class="headline-collapse" > Room reservation does not belong to send multiple prices for a room you must have a rate id for each rate this hotel reservation</div><div class="mw-collapsible-content">The booking was already cancelled in Booking.com and a matching rate with the price and rate id setup in Beds24. See before the Multiple Rates section above for more detailsChannel synchronisation.</div></div>

3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting <div class="mw-collapsible mw-collapsed"><div class="Ratesheadline-collapse" > Message thread not found</div><div class= "Full Onlymw-collapsible-content">There are two possible reasons:

4) For bookings imported through the button "Import upcoming bookings" 1. The Booking.com will only send a summary connection for the property does not allow the use of the messaging API. Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking, not .png 2. You have assigned or moved the full informationbooking into a room that is in a different property than originally booked. The full information can still be accessed in the If you want to use messaging with Booking.com extranet. New bookings made after activation will include full you can move/assign booking informationonly to rooms in the same property as the one originally booked.</div></div>

5) Deleting a rate or price <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content">Ensure you do not have any special characters in Beds24 will not delete the price in message text that could fail the Booking.comSecurity checks. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for (For example by closing the room do not use * or removing @ in the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24. You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24message text).As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.</div></div>

If you have multiple rates at booking.com, the other rates can continue <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Message failed to be available by giving them prices.send to reservation 12345678 - content or attachment is required</div><div class="mw-collapsible-content">There are two possible reasons:

Note that if there 1. There is no price on any day at all content in the language of the Guest (OR the default language you have set for a rateyour account, ) in the Messaging tab of the auto action that you triggered for this will not necessarily close booking.*Open the booking go to the Mail & Action tab and check the guest language. *Open the rateauto action and ensure you have text in the Subject, in this case no information will be sent Plain Text Field and whatever data is in Booking.com will remainHTML Field.

You can always see 2. Auto action should not send a message to the data being sent with guest, go to the "View Actual Data" button Messaging tab in the channel manager.Auto action and set 'Sending Message' = NO (or Internal) </div></div>

6) Bookings with payment collected by booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div><div class="mw-collapsible-content">Log into Booking.com will show the payment amount collected and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as a payment in the shown here: https://wiki.beds24.com/images/6/69/Extranet-booking invoice.png

<span style=Manage Bookings====Report No"color:#fe746c;“ >{{#fas:exclamation-shows, Invalid cards or Restrict Channel Modifications===This screenshot shows specific settings for triangle}} </span> If you use dependencies you can only assign the bookings from into a room in the same property as the room which is mapped to Booking.com:.</div></div>

[[Image:bookingcom_manage.png|800px|link<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''</div><div class=]]"mw-collapsible-content">[[Media:bookingcom_manageBooking.png|view large]]com does not allow you to mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.</div></div>

If you want to not allow channel modifications by default you can change the setting for <div class="mw-collapsible mw-collapsed"><div class="Allow Channel Modificationsheadline-collapse" value>Connections to fix: 0</div><div class=" in SETTINGSmw-collapsible-content">CHANNEL MANAGERBooking.com incorrectly show this error in the Booking.com Extranet. There is no problem at all and you should ignore the rest of the text on the screen.</div></div>

If you need <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a different invoice template maximum occupancy of 4. You cannot set an occupancy_price for the bookings from this channel you can use the [[Invoicees|invoicee]] function. Enter the ID number an occupancy of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings.5 for rate 123456783

<embedvideo service=Check that "youtubeMax guests"set in {{#fas:cog}} (SETTINGS) PROPERTIES >https://youtuROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com extranet.be</qfwM2SiiLI8div></embedvideodiv>

===Charge Virtual Credit Cards ==Disconnect=Virtual cards can be set *Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be auto charged at bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the date they become validtop right-hand corner. This option is available for customers who use [[Stripe|Stripe]]Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.

If = FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How do I set this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will need a property in Beds24 for each property you have on Booking.com so you manually charge virtual credit cards please note that they can only be charged when they become validconnect them so each Booking.com property ID or hotel ID requires one property in Beds24.</div></div>

<div class==Disconnect==*Unticking "Inventory and Pricesmw-collapsible mw-collapsed" and ><div class="Bookingsheadline-collapse" will stop Beds24 sending data to >I have multiple Booking.comaccounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. This will not remove It doesn't matter whether the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your properties are in different Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24accounts.</div></div>

<div class== FAQ =="mw-collapsible mw-collapsed"><div class=== "headline-collapse" >Will I receive notifications on new bookings?</div><div class=== "mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive them an Email notification from Beds24 insteadand you will also see new bookings on your dashboard provided you use the "Latest Bookings" module.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Do guests receive a confirmation? '''</div><div class=== "mw-collapsible-content">The channel confirms the booking with the guest. Beds24 will not sent a an additional confirmation messageto the guest. If you want to send one as well an additional confirmation or welcome message for the guest you can set up an Auto Action Email.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I modify or cancel a booking?'''</div><div class==="mw-collapsible-content">Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in You can request Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and or report changed stay dates from the "Details" tab of the cancellation will be sent to Beds24bookings.

If for some reason you need to make Otherwise bookings coming from a channel should be modified by the channel. Just changing the status of a change booking in Beds24 and do not want the channel to override it, you can set "Allow Channel ModificationsCancelled" = No ("Details" tab of will not cancel the booking")in Booking. If you have changed the room you com and can set "Allow Channel Modifications" = All but not room changescause a double booking.

=== How If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can I access credit card details?set "Allow Channel Modifications" === This is how No ("Details" tab of the booking"). If you have changed the room you can [[View_Credit_Card_Details| view credit card details]]set "Allow Channel Modifications" = All except room changes. Booking.com may sometimes withhold the credit card number or CCV unless If you specifically request they are sent to you. Contact your Booking.com rep if do this is occurring and you require this information will need to always be sentmanage all changes manually.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I add a promotion or special priceaccess credit card details?'''</div><div class=== "mw-collapsible-content">You This is how you can set up promotions directly in Beds24 [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or in the CCV unless you specifically request they are sent to you. Contact Booking.com extranetsupport if this is occurring and you require this information to always be sent. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add extra costs or feesa promotion for Booking.com?'''</div><div class=== "mw-collapsible-content">Extra Costs, e.g. tax, cleaning fee, service charge You can be set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the channels Booking.com extranet. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices for different minimum stays add extra costs or for different numbers of guestsfees?'''</div><div class=== Yes. You can do this either with "derivedmw-collapsible-content" prices >Extras taxes and fees will not automatically send or multiple rates idsupdate. See Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Changes to availability and prices will be instantly sent to the "Multiple rates" section of this pagechannel. Chang</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I have multiple Booking.com hotel ids. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. Each Booking.com hotel requires one property in If you have different prices for different minimum stays Beds24will send these. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">