2,912
edits
Changes
Jump to navigation
Jump to search
*<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:Category:Channel Manager_Import_Properties_from_Booking.com_to_Beds24|Click herethese instructions if you want to import]] for general information on how the channel manager worksproperties from Booking.*This tutorial explains how com to [[Setting_Prices_for_Booking_Channels|set prices for channels]]Beds24.</div>
=Limitations=If you export inventory you will also need to export rates from Beds24, rates can not be set within Learn [[:Category:Channel Manager| how the Booking.com extranetchannel manager works]].
= Before All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you Connect =connect:'''Prices'''*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div>
When the ==Capabilities and Limitations=='''With this connection is activated Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore you can:'''*send prices and availability of all rooms must be set up in Beds24 before connecting. *We can only *send availability if you have set up multiple prices which are activated for this channel. This tutorial gives general information how **add a multiplier to [[Setting_Prices_for_Booking_Channels|set mark prices for channels]].up or down**create Booking.com needs a room price for the rate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum number of guest. stay*If you want *send closed to send a single price arrival and a room price you need closed to ask Booking.com to activate the single price option for you.departure*import and manage bookings*Prices for "Extra Person"*import new bookings, "Extra child" modifications to bookings and discounts set in the "Discounts" tab of the rates cancellations (importing modifications or cancellations can not be exported disabled for individual bookings)**report no-shows date changes and guest misconduct to Booking.com **report invalid cards to Booking.com. If you need prices for more occupancy levels talk use Stripe you can set to automatically report invalid cards to Booking.com about derived rates or additional rate codes (see chapter "Multiple Rates" further downgo to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking. com promotions*view reviews and react to reviews
If required you can enter extras and fees can directly in Booking.com.'''Prices for dorms'''
'''Bookings'''For dorms Booking.com requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].
Upcoming bookings can be imported. =Connect a property on Booking.com will only send to a summary of the bookingproperty in Beds24 to synchronize prices, not availability and bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the full informationdetails for each step. The full information can still be accessed <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in the Booking.com extranet. New bookings made after activation will include full booking information.</div><div class="mw-collapsible-content">
'''Credit Cards'''1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you have a Booking.com group account log to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.
If you want to access credit card details through Beds24 ask Booking2.com to only accept bookings with credit card details and always send all details to Search for Beds24.
'''Rooms and room types'''3. Tick all tick boxes.
If you sell rooms individually at another channel or your own web site and want to sell them on Booking4.com as a "roomtype" with a quantity Complete the rest of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]the on screen instructions.
'''Dorms'''[[Image:extranet-booking.png|500px|link=]][[Media:extranet-booking.png|view large]]
1) You request <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your rooms </div><div class="mw-collapsible-content">#Click on the "Get Code" link next to the room id setting, a connection on list of room Ids will be retrieved from Booking.com and displayed#Choose the Booking.com extranet- nothing changes room you are still bookable according want to map to the prices Beds24 room and inventory you have set in click on it#Check the correct room Id has been copied to the Booking.com extranetroom id setting#Press Save</div></div>
2) Beds24 accepts <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your request Booking.com rate plans</div><div class="mw- nothing changes collapsible-content">'''1. If you are still bookable according have only one Booking.com rate plan'''#Click on the "Get Code" link next to the prices inventory you have set in rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com extranetrate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
Between step '''2 . If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and 3 a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you should map want to send your rooms other Booking.com rate plans#Click on "Get Codes" and rates, check everything and import existing bookings from choose the Booking.com rate plan you want to update with this price#Check the rate plan Id has been copied to block the booked dates.rate plan Id setting#Press SAVE
3) <div class="warning">{{#fas:exclamation-triangle}} You enable can only map the connection in rate plans Booking.com - this is makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com removes your inventory and rates and you are temporarily i.e. for refundable/non refundable options can not bookableupdate from Beds24. Deactivate these in Booking.com </div>
4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.</div></div>
Bookings are not removed from <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the Booking.com extranet. Existing rooms and new bookings are always visible in the Booking.com extranet.set "Enable" = Enabled#If you have multiple room types repeat for each room#Press SAVE</div></div>
==Initiate Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the connection in Bookingnormal price (i.e. lowered by 15%).com==Initiate *To convert the XML connection price of bookings imported from the property menu within channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the bookingpage currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.com extranet **'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and then do back to Indonesian Rupees on the Beds24 setupimport.</div></div>
1) Login <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking.com and go to ACCOUNT</div><div class="mw-collapsible-content">CHANNEL MANAGER#Click on the "Price Data" Button to check which prices and availability will send. #If you do not see this option contact Bookinghave multiple room types repeat for each room.com and tell them you want to use a channel manager</div></div>
2) <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the Start "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and search for BEDS24/or Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>
3) Complete You can activate the rest of the on screen instructionsconnection when your mapping and prices are correct and you have added all upcoming bookings.*Press "Activate Connection" and then "Activate Connection Now".
It is possible to select a <div class="one way" or "two waywarning" >{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection with Bookingyourself.com. The normal case is "two way" Please send us a support ticket in which will both export inventory to you explain that you have dorms with Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions We will be performed and then manually adjust your settings so the other must be manually maintained by youconnection can work. </div> </div></div>
4<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional) When ready </div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will receive not wait for the update sent from Beds24 but will automatically re-open the closed room when a notification guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking.comaccount*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, go click "No" to turn off the Channel Manager menu again and activate the connection.Auto-Replenishment feature</div></div>
[[Image:bookingcom1If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.png|450px|link=]][[Media:bookingcom1.png|view large]]
2) Set "Booking Price Import" to either import The connection is working if and your property is selling if *you do not receive any erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not receiving error messages *the room price only or display in the room price plus unpaid extras (cleaning charges, local taxes etcchannel is correct.)
3This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) Some CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com rate ids can accept a room price plus a single occupancy price . It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on the same rate id"Price Data" to check which prices and availability will send. If you have this rate type required adjust your prices and want inventory.*Duplicate: This property has been found to send be a duplicate of another property.*XML: Closed: The property has been closed. Open the single occupancy price set "property in your Booking.com Rate Type extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on " = "Full + SingleOpen property". If you do not have this rate type or you are not sure set "*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com Rate Type "= "One Price "extranet for further information.</div></div>
4) MappingYou can view all messages which Booking.com makes available from the "API Messages" component on the DASHBOARD and individual communication from the "Messages" tab in the booking.
<embedvideo service="youtube">https://youtuYou and your guests will see the messages in Booking.com Messaging Center.be/-SbeMMSk8wc</embedvideo>
Map RoomsCurrently messaging with guests from Booking.com has following limitations:*Click Guests must click on the "Get CodeView Messages" link next in the email to login to the room id setting, a list of room ids will be retrieved from Booking.com and displayedanswer from there.*Choose the If a guest hits "reply" on E-mail they received from Booking.com, Booking.com room you want to map does not send the reply to the Beds24 room and click on itwill also not make the reply available in Booking.com. *When the correct room id has copied to the room id setting, click SaveBooking.com does not allow links in messages. Use attachments instead.
[[ImageProperties can send messages to guests within the following time frames:bookingcomrooms*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.png|450px|link=]][[Media:bookingcomrooms*Currently, guests can send messages to properties from the time of booking until 66 days after the checkout.png|view large]]
Map Rates:*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.*Choose the Booking.com rate id for '''To use this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click Save.function'''
<span div class="circlewarning" >Tip</span> ''Click on {{#fas:exclamation-triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the "View Actual Data" Button to check which prices Booking.com security checks, and availability the message will fail to send.''</div>
'''1Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking. Linked/Derived Prices'''
Booking.com can auto calculate different occupancies from one standard rate. This rate is either for the base or for the maximum occupancy of a specific room. The system then '''Charge virtual cards automatically adds or subtracts a percentage price per person when the occupancy increases or decreases.'''
Talk Virtual cards can be set to your Bookingbe auto charged at the date they become valid.com rep about how to best To use this option set this up (either a base rate to add on to or a maximum occupancy rate to subtract from)."Auto Process Virtual Cards" = Yes
'''2<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. Multiple Rate Ids'''If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
Booking.com A payment rule can set up multiple rate ids for each roombe specified to be attached to the pending payment, each with pre-defined booking the payment rule can further manage the conditions. Beds24 can send a different price to each Booking.com rate ID. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please collect the payment, for example it could specify to use these instructions]]virtual cards only and not a guest card.
If you do not have the appropriate rate ids you need to request Booking.com to add them.'''Charge virtual cards manually'''
===Price Multiplier===If you want to add a multiplier to your prices, for example because manually charge virtual credit cards please note that they can only be charged after the channel requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel idactivation date.
For example a hotel id setting '''123456===Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You will see buttons in the "Details" tab of the bookings which allow you to *1.23''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)Report No-shows*Report invalid cards*Report date changes *Report guest misconductLower prices can be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of Request the normal price (i.e. lowered by 15%)booking to be cancelled
To convert the price of bookings imported from the If you do not want to allow channel add a * after modifications by default you can change the multiplier, setting for example '''123456*1.23*''' will divide the price of the booking by 1.23"Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.
You can also use currency conversion template variable. All currencies supported by ===Info Codes for relevant information===Info Codes in the "Info" tab of the booking show you relevant information about the booking page currency selector can be usedand the guest.
Example: *[CONVERT:IDR{| class="wikitable"! scope="col"| Code! scope="col"| Use|-EUR] will convert Indonesian Rupees to Euros.
Example: *[CONVERT:IDR-EUR][/]0.85 will convert Indonesian Rupees to Euros and send a price 85% of the normal price (i.e. lowered by 15%)
===Activating in Beds24 and Booking.com===
You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.
[[Image:booking13.png|450pxBOOKINGCOMFLAG|link=]]Booking.com general info flag (Genius/no credit card)[[Media:booking13.png|view large]]-
1) Import existing bookings | BOOKINGCOMBANKTRANS| booking paid via bank transfer from Booking.com |-
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.|CARDTOSTRIPE | card details were sent to Stripe|-
[[Image:booking15.png|450pxSTRIPEPAYMENT|link=]]payment imported from Stripe[[Media:booking15.png|view large]]-
If for any reason your existing bookings do |STRIPEFAIL| card could not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.send to Stripe|-
a. Export your bookings as CSV from booking.com|CARDEXPIRES b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import | added when the csv file to Beds24. card expires before check-in Follow the instructions on the page carefully so they import to the correct rooms.|-
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically. |}
2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering ===Different invoice templates ===If you need a booking manually into Beds24 different invoice template for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do bookings from this could allow new bookings on dates channel you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookingscan use the [[Invoicees|invoicee]] function.
[[Image:Booking_com_12.png|450px|link=]]=Reviews==[[Media:Booking_com_12To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.png|view large]]
3==Manage or add Booking.com Rate Plans==To manage your rate plans go to [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) Enable the connection in Beds24 by ticking "Inventory and Rates" CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If you want to offer multiple price options for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be importedexample a non-refundable rate or your rate plan contains meals you can also create additional rate plans.
[[Image:bookingcomactivate.png|450px|link=]]=Limit the maximum number accepted bookings if you do not want to offer all rooms ==[[MediaBy default, all available rooms are sent to activated channels. In {{#fas:bookingcmactivatecog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel.png|view large]]
4) When all the set up =Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24 .</div><div class="mw-collapsible-content">Each Booking.com room id is correct you unique and can make the final step be mapped to enable only one room in Beds24. If you enter the connection (go live) from same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com extranetwhich will cause overbookings.</div></div>
[[Image:bookingconfirm.png|450px|link<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class=]]"mw-collapsible-content">[[Media:bookingconfirmDuring the Setup of your connection, click on 'Get the Booking.png|view large]]com Room and Rate Codes for this "Property Code"'
5) When you go live your rates and inventory You will be deleted see the list of Rooms/Rate codes returned from Booking.com . If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and a full reload will occur from your Beds24 Inventoryask them to check why they do not return any rooms.</div></div>
You can use the <div class="mw-collapsible mw-collapsed"><div class="Updateheadline-collapse" button on each >The room to speed this upis being unexpectedly closed at Booking. Your bookings com</div><div class="mw-collapsible-content">The channel manager will close the room on all dates which do not be deleted from have a valid price available for sending to Booking.com but make . Make sure you have prices for the complete range of dates you are blocked in Beds24 before going live so they will not be reopenedsending (1 year or 2 years).</div></div>
6<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text) Once updated, check all your values .</div></div><div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Credit card details are missing in the Beds24</div><div class="mw-collapsible-content">When Booking.com extranet for correctness sends the credit card number it will be available in the "Payments and if required make any adjustments Charges" tab of the booking unless it has been stored in a third party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the settings host as the line labelled Security Code. Enter the Security Code value from the email into the booking to fixview the CVC.
7) Channel collect payments will be shown *If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking invoice . Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” this is set occurring and you require this information.*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to “Yes”exclusively accept bookings with a credit card number.</div></div>
8) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel <div class="mw-collapsible mw-collapsed"><div if SETTINGSclass="headline-collapse" >CHANNEL MANAGER Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content"> “IImport Cancel Fees” If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is set safe to “Yes”remove it from Beds24.
===Maximum number accepted bookings ===By default all available rooms are sent You can close a rate at booking.com by making sure there is no price for it on the dates to activated channelsclose in Beds24. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit As long as the number of accepted bookings rate has at least a price for this channel1 day in the next year, all the other dates without prices will be closed.
=== Check Connection ===The connection is working if If you are not receiving error messages and the display in the channel is correcthave multiple rates at booking. If you are receiving error messages check in the "Common Errors" section why you are receiving com, the error and how other rates can continue to fix itbe available by giving them prices.
=== Updates ===Changes to availability and prices Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be instantly sent to the channeland whatever data is in Booking. Changes for settings for example minimum stays, or quantity of rooms com will send with the next updateremain. <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "UpdateView Price Data" if you want Button to push them through instantlycheck which prices and availability will send.</div></div>
The channel manager will close <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Hotel access denied</div><div class="mw-collapsible-content">Check if you have received a notification from Booking.com that the room on all dates which do connection is ready. *If not have a valid price available for sending to bookingplease check in the Booking.comextranet that the connection has been requested. *If yes please check the Booking. Make sure com hotel id you have prices for entered is correct and does not have blank spaces.*Click on "Connection Status" to check that the complete range of dates you are sending (1 year or 2 years)connection is properly activated.</div></div>
2) <div class="Room code is not uniquemw-collapsible mw-collapsed" warning when saving in Beds24><div class="headline-collapse" > OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class="mw-collapsible-content">Send us a Support Ticket, so we can correct your pricing model.</div></div>
Each <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content">Booking.com room id is unique and can be mapped does not allow you to only one room in Beds24. If you enter the same Bookingsend a single price.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Set "Booking.comRate Type"= Per Day Pricing</div></div>
3<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) Missing Credit Card Details PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com extranet.</div></div>
When <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content">Booking.com sends considers the credit card number it will be available in the "Payments and Charges" tab of price you want to send varies significantly from the booking unless it has been stored prices which are already in a third party system such as StripeBooking. The encoded CVC number is available from com, or if it’s outside the booking notification email sent to accepted threshold – the host as minimum being €5 and the line labelled Security Code. Enter maximum being €50,000 (or the Security Code value from the email into the booking to view equivalent in the CVClocal currency).
*If there is no Security Code item Either adjust your price in the host notification email, the CVC was not collected Beds24 or sent for this booking. Please ask Booking.com try to collect and send it to Beds24 if you require it.*If credit card details are always missing and you require them, please ask change the limitation at Booking.com to collect and send credit card details to Beds24*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.</div></div>
4) Daily prices and prices <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE</div><div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the Room, Double and room.Either ask Booking.com to allow a single price (set up a "Single occupancy can " rate id) or set "Booking.com Rate Type" = Per Day Pricing If it is a dorm: Booking.com requires the bed price be mapped sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.comRate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price). </div></div>
These can be mapped to <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content">You do not have an active Booking.com rate idwith this number. You can only update Booking.com Rate Plans which show when you click on 's Get codes'.*Go to Prices > Channel Mapping enter the code from the error message Search box and will use click on the booking conditions of that rate idpriceand and selcet and ID which you see when you click 'Get codes'. Extra person *Please double check your Fixed prices and extra child Daily prices within and select a Beds24 Rate and discounts set valid Booking.com rate id from the list in a Rates Discount section are not able to export to 'get codes'. You can only send prices for active Booking.com or other channelsrate codes.</div></div>
2) Multiple Rates <div class="mw- if you want to send multiple prices collapsible mw-collapsed"><div class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content">You cannot set occupancy_price for a room you must have a child rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details123456789, since they are automatically set based on Rate Relations.
3You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'''Option 2'''*Go to {{#fas:cog}} (SETTINGS) Single occupancy prices must be activated within > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com if you are sending them rate id is selected from the 'get codes' list. *Go to multi person room ratesPrices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com and remove the Rate plan id. They can be disabled by setting "Rates" = "Full Only"</div></div>
4) For bookings imported through the button <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="Import upcoming bookingsmw-collapsible-content" Booking.com will only send >You are trying to update a summary of the booking, not the full informationnon-XML rate. The full information can still be accessed in the Log into your Booking.com extranetremove the rate. New bookings made after activation will include full booking information.</div></div>
5) Deleting a rate or price in Beds24 will <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room reservation does not delete the price belong to this hotel reservation</div><div class="mw-collapsible-content">The booking was already cancelled in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once before the rate has closed at Booking.com it is safe to remove it from Beds24Channel synchronisation.</div></div>
You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<div class="mw-collapsible mw-collapsed">As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.<div class="headline-collapse" > Message thread not found</div><div class="mw-collapsible-content">There are two possible reasons:
Note <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that if there is no price on any day at all for a rate, this will not necessarily close could fail the rate, in this case no information will be sent and whatever data is in Booking.com will remainSecurity checks. (For example do not use * or @ in the message text).</div></div>
You can always see the data being sent with the <div class="View Actual Datamw-collapsible mw-collapsed" button in the channel manager.><div class="headline-collapse" >Message failed to send to reservation 12345678 - content or attachment is required</div><div class="mw-collapsible-content">There are two possible reasons:
61. There is no content in the language of the Guest (OR the default language you have set for your account,) Bookings with payment collected by in the Messaging tab of the auto action that you triggered for this booking.com will show *Open the booking go to the payment amount collected as a payment Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in the booking invoiceSubject, Plain Text Field and HTML Field.
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":bookingcom_manage.png|800px|link"FORBIDDEN"</div><div class=]]"mw-collapsible-content">[[MediaLog into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https:bookingcom_manage//wiki.beds24.com/images/6/69/Extranet-booking.png|view large]]
If you need a different invoice template for <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the bookings from this channel property has not passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com does not allow you can use the [[Invoicees|invoicee]] function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does mark credit cards as invalid because you have not change existing bookingspassed their trust verification process. Please contact your Booking.com Account Manager.</div></div>
If Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you manually charge virtual credit cards please note that they can only be charged when they become validhave set for the room in your Booking.com extranet.</div></div>
== FAQ =<div class="mw-collapsible mw-collapsed"><div class=== Will "headline-collapse" > I have multiple Booking.com hotel ids. How do I receive notifications on new bookingsset this up?'''</div><div class=== "mw-collapsible-content">After you activate the channel manager the channel will stop sending notificationsBeds24 can handle multiple properties in one account. You will receive need a property in Beds24 for each property you have on Booking.com so you can connect them from so each Booking.com property ID or hotel ID requires one property in Beds24 instead.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. </div></div>
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" ><div class= No ("Detailsheadline-collapse" tab of the > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content")>You can request Booking. If you have com to cancel the booking or report changed stay dates from the room you can set "Allow Channel ModificationsDetails" = All but not room changestab of the bookings.
=== How do can I access credit card details?=== This is how you can [[View_Credit_Card_Details| view credit card details]]. BookingOtherwise bookings coming from a channel should be modified by the channel.com may sometimes withhold Just changing the credit card number or CCV unless you specifically request they are sent status of a booking in Beds24 to you. Contact your "Cancelled" will not cancel the booking in Booking.com rep if this is occurring and you require this information to always be sentcan cause a double booking.
=== How If for some reason you need to make a change in Beds24 and do I add a promotion or special price?not want an update from the channel to override it, you can set "Allow Channel Modifications" === You No ("Details" tab of the booking"). If you have changed the room you can set up promotions directly in Beds24 or in the Booking"Allow Channel Modifications" = All except room changes.com extranetIf you do this you will need to manage all changes manually. </div></div>
[[Category:Channel Manager]]
[[Category:Booking.com]]
[[Category:Error Messages from ChannelsTroubleshooting]][[Category:Set up Instructions]] ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''
<div class=General=*You need an account with "heading">Booking.com '''If you do not yet have a Booking.com account you can sign up : Synchronize Bookings, Prices and Availability</div> This page is about the menu [https{{#fas://joincog}} (SETTINGS) CHANNEL MANAGER > BOOKING.bookingCOM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral here]'''.
__TOC__=Capabilities=With the connection What you can *Export prices, availability should know and rulesdo before getting started=**send inventory (available rooms)<div class="bluebox">**send minimum stay**send maximum stay**send closed to arrival and closed to departure**send multiple rates**add '''As a multiplier to mark prices up or down.*Import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings *create longstanding Booking.com rate plans*Send content **push properties from Premier Partner Beds24 to Bookingcan offer you advanced functionality and many convenience functions.com**update content to an existing listing on Booking.com*Import a listing Once set up you can manage everything directly from Booking.com as a new property into Beds24*Import prices which will save you time and availability from make working with Booking.com (Coming soon)*Report invalid cards and no-shows can be reported to Bookingreally easy.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com*Create and manage promotions*View reviews and react to reviews'''
If you want to export inventory (availability) Booking.com may sometimes withhold the credit card number or CCV unless demands prices to be sent from Beds24 so you specifically request they are sent will not be able to you. Contact your set prices the Booking.com rep if this is occurring and you require this informationextranet after the connection has been enabled.
'''Extras and TaxesLimitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will need to accept the booking in your Booking.com extranet and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.
==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Upsell ItemsOccupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be exported sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.comand ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".
<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can then export inventory to Booking.com requires the bed price be sent to them as the room priceand import bookings from Booking. Therefore they do not accept a single price for a dormcom. Make sure If you set select only "Booking.com Rate TypeReservations" or only "Rates and Availability"= One Price. If you want to send a single price for other rooms ask Booking.com to set up only have a "Singleone-way" rate id for theseconnection meaning the action you did not select must be manually maintained by you.</div></div>
<div class= Sync Prices, Availability and Bookings "mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.com property ID</div><div class="mw-collapsible-content">Setting up #Copy your Booking.com hotel ID and paste it into the connection is a 4 step process:"Hotel Id " field#Press SAVE</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional)
</div>
<div class="mw-collapsible-content">
You can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field
<embedvideo servicediv class="youtubemw-collapsible mw-collapsed">https<div class="headline-collapse" > Step 9:Activate the connection<//youtu.be/VYzWIdiv><div class="mw-collapsible-PDVYk</embedvideocontent">When you activate the connection Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent from the channel manager.
<div class="mw-collapsible mw-collapsed"><div class=Set up and mapping in Beds24"headline-collapse" > Step 11: Check that the connection is working properly</div><div class==1) Enter your Booking.com Hotel Id into SETTINGS "mw-> CHANNEL MANAGER collapsible-content"> BOOKING.COM Click "Hotel IDRefresh" setting and '''then scroll for the Connection Status to check the bottom status of the page and click SAVE'''your property at Booking.coms end.
=After the connection is activated=
<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly.
</div>
==Communication with guests==
You can communicate with Booking.com guest directly from Beds24.
<div class="warning">{{#fas:exclamation-triangle}} If you use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking.com.</div>
#Add the component "API Messages" to your [[Image:bookingcomrates.pngCategory:Dashboard|450px|link=DASHBOARD]][[Media#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https:bookingcomrates//wiki.beds24.com/images/6/69/Extranet-booking.png|view large]]
Booking.com allows .jpg and .png attachments but no links or pdfs.
==Manage bookings=Multiple Rate Plans at Booking.com====Credit cards, charging virtual credit cards & payments ===BookingCredit card details are imported and shown on the "INVOICE" tab of the booking.com can support more than one price per room for example If not please refer to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices"Missing credit card details" in "Troubleshooting" section below. There are two options:
For Booking.com virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged. To do so create a rule with these settings and specify it in the booking.com "Virtual Card Payment Rule" setting:
*Funds Source: Virtual Card
*Payment value adjustment = choose any except for "None"
| BOOKINGCOMCARD
| invalid card reported to Booking.com
|-
| BOOKINGCOMVIRTCARD
| Booking.com sent a virtual card
|-
===VAT value on extra items===
If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.
Otherwise, the VAT value defined in the Property booking rules will be used.
==Create and manage Booking.com promotions==
Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS.
[[Booking.com:_Promotions|Click here for more information and setup instructions.]]
=== Setup Problems=Error messages==1) Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com. The error message usually includes information about the date, rate or room is being unexpectedly closed at bookingwith the problem and a brief description.Below are common error messages and how to fix them.com
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active''' or '''ROOM_NOT_ACTIVE</div><div class= Notes=== "mw-collapsible-content">1) Credit card details are imported and shown You can only update rooms which show when you click on the "INVOICE" tab of the booking'Get codes'. If not please refer you do have a room with this ID ask Booking.com to activate it. It is activated when you see it when you click on "Missing Credit Card DetailsGet Codes" in Setup Problems above. </div></div>
1. The Booking.com connection for the property does not allow the use of the messaging API. Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png 2. You have assigned or moved the booking into a room that is in a different property than originally booked. If you have multiple rates at bookingwant to use messaging with Booking.com, the other rates you can continue move/assign booking only to be available by giving them pricesrooms in the same property as the one originally booked.</div></div>
2. Auto action should not send a message to the guest, go to the Messaging tab in the Auto action and set 'Sending Message' =Manage Bookings====Report No-shows, Invalid cards NO (or Restrict Channel Modifications===Internal) This screenshot shows specific settings for bookings from Booking.com:</div></div>
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you want to not allow channel modifications by default use dependencies you can change only assign the setting for "Allow Channel Modifications" value" bookings into a room in SETTINGS-the same property as the room which is mapped to Booking.com.</div></div>CHANNEL MANAGER.
<embedvideo servicediv class="youtubemw-collapsible mw-collapsed">https<div class="headline-collapse" >Connections to fix:0<//youtudiv><div class="mw-collapsible-content">Booking.com incorrectly show this error in the Booking.com Extranet. There is no problem at all and you should ignore the rest of the text on the screen.be</qfwM2SiiLI8div></embedvideodiv>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class=Charge Virtual Credit Cards ==="mw-collapsible-content">Virtual cards can be Room 12345678 has a maximum occupancy of 4. You cannot set to be auto charged at the date they become valid. This option is available an occupancy_price for an occupancy of 5 for customers who use [[Stripe|Stripe]].rate 123456783
=Disconnect=
*Unticking "Inventory and Prices" and "Bookings" Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.
*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
<div class="mw-collapsible mw-collapsed"><div class== Do guests "headline-collapse" >Will I receive a confirmationnotifications on new bookings? </div><div class=== "mw-collapsible-content">The After you activate the channel confirms manager the booking with the guestchannel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will not sent a confirmation message. If also see new bookings on your dashboard provided you want to send one as well you can set up an Auto Action Emailuse the "Latest Bookings" module.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== How do I modify or cancel "headline-collapse" > Do guests receive a bookingconfirmation?'''</div><div class==="mw-collapsible-content">Bookings coming from a The channel should be modified by confirms the channelbooking with the guest. Cancelling a booking in Beds24 will not cancel sent an additional confirmation message to the booking in Bookingguest.com and can cause a double booking. Please ask booking.com If you want to send an additional confirmation or welcome message for the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24you can set up an Auto Action Email. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I add extra costs or feesaccess credit card details?'''</div><div class=== "mw-collapsible-content">Extra Costs, eThis is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you.gContact Booking. tax, cleaning fee, service charge can com support if this is occurring and you require this information to always be set directly in the channels extranetsent. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices add a promotion for different minimum stays or for different numbers of guestsBooking.com?'''</div><div class=== "mw-collapsible-content">Yes. You can do this either with "derived" prices set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or multiple rates idsin the Booking. See the "Multiple rates" section of this pagecom extranet. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== I have multiple Booking.com hotel ids. "headline-collapse" > How do I set this upadd extra costs or fees? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Extras taxes and fees will not automatically send or update. Set/change these in one accountyour Booking. Each com Extranet unless you want to manage your full Booking.com hotel requires one property in content from Beds24. *Changes to availability and prices will be instantly sent to the channel. Chang</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Can I send different prices for different minimum stays or for different numbers of guests?'''</div><div class="mw-collapsible-content">Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in your prices. If you have different prices for different minimum stays Beds24 will send these.</div></div> <div class="mw-collapsible mw-collapsed"><div class= "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
*If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:
**Log into your Booking.com account
**Click on the Rates & Availability tab
**Go to the Settings symbol on the top-right corner of your Calendar
**Click on Auto-Replenishment
**Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.
*Your prices are not set up as you expect.
</div></div>
<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
</div>
