Changes

[[Category:Error Messages from ChannelsTroubleshooting]][[Category:Set up Instructions]] ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''

<div class=General=*You need an account with "heading">Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_BookingSynchronize Bookings, Prices and Availability</div> This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com|create a COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com account directly from Beds24]].

*If you have not yet set up your property in Beds24 you can <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com_XMLcom:_Create_and_update_properties_and_rooms_on_Booking.com#Import_Properties_from_Booking_Import_Properties_from_Booking.comcom_to_Beds24|these instructions if you want to import your property ]] properties from Booking.com to Beds24]].</div>

*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works__TOC__=What you should know and do before getting started=<div class="bluebox">'''As a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions.*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|Once set prices for channels]]up you can manage everything directly from Beds24 which will save you time and make working with Booking.com really easy.'''

Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.  All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilitiesand Limitations=='''With the this connection you can :'''*Export send prices, and availability and rules**send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*Import import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create *report no-shows date changes and guest misconduct to Booking.com rate plans*Report *report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com(go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*Create create and manage Booking.com promotions*View view reviews and react to reviews

='''Limitations=:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you export inventory have set to only accept "Requests" you will also need to export rates from Beds24, rates can not be set within accept the booking in your Booking.com extranetand they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.

==Prices for Booking.com may sometimes withhold ==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the credit card number or CCV unless full occupancy. *If you specifically request they are use Daily Prices, a price for each date and occupancy will be sent . Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If youuse Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. Contact your <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com rep if this is occurring and you require this informationask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

= Before you Connect ='''Pricesfor dorms'''

When the connection is activated For dorms Booking.com will remove all requires the bed price and availability details on be sent to them as the Bookingroom price.com extranet and replace them with the data sent from Beds24They do not accept a single price for a dorm. Therefore prices and availability of all we will have to manually adjust your pricing model. If you want to send a single price for other rooms must be set up in Beds24 before connecting. *We you can only send availability if you have set up prices which are activated create additional rate plans for this channel. This tutorial gives general information how to single use in [[Setting_Prices_for_Booking_Channels|set prices for channels]].*Our connection with Booking.com supports these pricing models:**1_Create_Booking. '''Per Occupancy Pricing com_Rate_Plans_in_Beds24|{{#fas:cog}} (OBPSETTINGS)''' CHANNEL MANAGER- If your Booking>BOOKING.com Rate Type is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. ***If you use daily prices they daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.***If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sentCOM > RATE PLANS]].

**2. '''Per Day Pricing (Standard)''' - If your =Connect a property on Booking.com Rate Type is "Per Day Pricing / Standard" you will need to a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need property in Beds24 to synchronize prices, availability and bookings=This channel has a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sentvery specific activation process that must be followed carefully. If you use daily prices with Click on "Extra PersonExpand" prices your daily price needs to be set view the details for the max occupancy and the each step.<div class="Extra Personmw-collapsible mw-collapsed" price needs to be added with a negative value so the price for the full occupancy can send. If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. If you want to send an additional ><div class="Singleheadline-collapse" price Booking.com needs to activate the single price option. After this is done you can set > Step 1: Initiate the connection in Booking.com Rate Type to '''Per Day Pricing + Single'''. If your use derived (RLO) prices where Booking.com calculates prices for different occupancies from the standard price sent from Beds24 they do not allow you to send a single price. </div><div class="mw-collapsible-content">

* 1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you want to offer multiple price options for example have a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Bookingcom group account log to Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM-com and go to ACCOUNT >MANAGE RATE PLANS]]CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.

"Upsell Items" can not be exported to Booking3.comTick all tick boxes.

If required you can enter extras and fees directly in Booking4.comComplete the rest of the on screen instructions.

Upcoming bookings <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can be importedthen export inventory to Booking. com and import bookings from Booking.com will . If you select only send "Reservations" or only "Rates and Availability" you only have a summary of "one-way" connection meaning the booking, action you did not the full information. The full information can still select must be accessed in the Booking.com extranet. New bookings made after activation will include full booking informationmanually maintained by you.</div></div>

If you want <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your rooms </div><div class="mw-collapsible-content">#Click on the "Get Code" link next to access credit card details through Beds24 ask the room id setting, a list of room Ids will be retrieved from Booking.com and displayed#Choose the Booking.com room you want to map to only accept bookings with credit card details the Beds24 room and always send all details click on it#Check the correct room Id has been copied to Beds24. the room id setting#Press Save</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com rate plans</div><div class="mw-collapsible-content">'''Rooms and room types1. If you have only one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

'''2. If you sell rooms individually at another channel or your own web site have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to sell them on send your other Booking.com as a rate plans#Click on "roomtypeGet Codes" and choose the Booking.com rate plan you want to update with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS-</div>CHANNEL MANAGER-</div>BOOKING.COM->MANAGE RATE PLANS]].

<div class= Sync Prices, Availability "mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the rooms and Bookings set "Enable" =Enabled#If you have multiple room types repeat for each room#Press SAVESetting up the connection is a 4 step process:</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional)</div><div class="mw-collapsible-content">You can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%) You request .*Lower prices can be sent with a connection on Bookingmultiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e.com extranetlowered by 15%). Nothing changes*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. You are still bookable according to '''*1.23*''' will divide the price of the prices and inventory booking by 1.23.*For currency conversion you have set in can also use currency conversion template variables. All currencies supported by the Bookingbooking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.com extranet**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.</div></div>

2) Beds24 accepts your request<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking. Nothing changes. You are still bookable according com</div><div class="mw-collapsible-content">#Click on the "Price Data" Button to the check which prices and inventory availability will send.#If you have set in the Booking.com extranetmultiple room types repeat for each room.</div></div>

Between step 2 <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and 3 /or Expedia you can import them directly from the channel as well#If you have bookings from other sources you should map your rooms and ratescan add these manually in the Calendar, check everything and via the "Add booking" button at the top or import existing bookings them from Bookinga .com csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to block close additional dates or limit check-in and/or check-out you can use the booked dates."Override" function in the Calendar</div></div>

3) You enable <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the connection</div><div class="mw-collapsible-content">When you activate the connection in Booking.com. This is when Booking.com removes will remove your inventory prices and rates availability from their system and you are temporarily not bookablereplace them with the prices and availability sent from the channel manager.

4) Beds24 sends You can activate the connection when your mapping and prices are correct and availability to Bookingyou have added all upcoming bookings.com. You are bookable again. To send the update immediately click the *Press "Activate Connection" and then "UpdateActivate Connection Now" buttons in the channel manager settings.

Bookings are <div class="warning">{{#fas:exclamation-triangle}} If you have dorms: Do not removed from activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com extranet. Existing and new bookings are always visible in We will then manually adjust your settings so the Booking.com extranetconnection can work.</div> </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional)</div><div class=Initiate the connection in "mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com==Initiate will not wait for the XML connection update sent from Beds24 but will automatically re-open the property menu within closed room when a guest cancels even if you have a booking from another source. You can opt-out of the bookingfeature by following these steps:*Log into your Booking.com extranet and then do account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Beds24 setup.Auto-Replenishment feature</div></div>

1) Login <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11: Check that the connection is working properly</div><div class="mw-collapsible-content">Click "Refresh" for the Connection Status to check the status of your property at Booking.com and go to ACCOUNT->CHANNEL MANAGERcoms end. If you do not see this option contact Booking.com and tell them you want to use a channel manager

2) Click If you are receiving error messages check in the Start button "Common Errors" section why you are receiving the error and search for BEDS24how to fix it.

<embedvideo service="youtube">httpsThe connection is working if and your property is selling if *you do not receive any erros*you see Connection Status:XML Active and Hotel Status: Open //youtubookable *you are not receiving error messages *the display in the channel is correct.be/VYzWI-PDVYk</embedvideo>

3This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) Complete the rest CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on screen instructionsBooking.com. Check your Booking.com extranet for further information.</div></div>

It =After the connection is possible to select a activated=<div class="one waywarning" >{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or "two way" connection the multiplier will send with Bookingthe next update.com. The normal case is Click on "two wayUpdate" which will both export inventory if you want to push them through instantly. </div> ==Communication with guests==You can communicate with Booking.com and import bookings guest directly from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by youBeds24.

4) When ready you will receive a notification from You can view all messages which Booking.com, go to makes available from the Channel Manager menu again "API Messages" component on the DASHBOARD and activate individual communication from the "Messages" tab in the connectionbooking.

==Set up You and mapping your guests will see the messages in Beds24==1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and choose your "Booking.com Rate Type". Then scroll to the bottom of the page and click SAVE'''Messaging Center.

[[ImageCurrently messaging with guests from Booking.com has following limitations:bookingcom1*Guests must click on "View Messages" in the email to login to Booking.com and answer from there.png|450px|link=]][[Media:bookingcom1*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com. *Booking.com does not allow links in messages. Use attachments instead.png|view large]]

2) Set "Booking Price Import" Properties can send messages to either import guests within the room price only following time frames:*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the room price plus unpaid extras (cleaning chargesguest checked out.*Currently, local taxes etcguests can send messages to properties from the time of booking until 66 days after the checkout.)

3) Some Booking.com rate ids <div class="warning">{{#fas:exclamation-triangle}} If you use dependencies you can accept only assign the bookings into a room price plus a single occupancy price on in the same rate id. If you have this rate type and want property as the room which is mapped to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price "</div>

<embedvideo service="youtube">https://youtuBooking.com allows .jpg and .png attachments but no links or pdfs.be/-SbeMMSk8wc</embedvideo>

Map Rooms:*Click on the <div class="Get Codewarning" link next to >{{#fas:exclamation-triangle}} Ensure you do NOT use special characters in the room id setting, a list of room ids auto action message text as this will be retrieved from Booking.com and displayed.*Choose breach the Booking.com room you want to map to the Beds24 room security checks, and click on it.*When the correct room id has copied message will fail to the room id setting, click Savesend.</div>

[[Image:bookingcomrooms.png|450px|link=]]=Manage bookings=====Credit cards, charging virtual credit cards & payments ===[[Media:bookingcomroomsCredit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below.png|view large]]

[[Image:bookingcomratesVirtual cards can be set to be auto charged at the date they become valid.png|450px|linkTo use this option set "Auto Process Virtual Cards" =]][[Media:bookingcomrates.png|view large]]Yes

<span div class="" style="color: #f3e504; font-size: 250%;warning" >{{#fas:lightbulbexclamation-triangle}} </span> <span style=This option is available for customers who use [[Stripe|Stripe]]. If you set "font-weight: bold;Virtual Cards" >Tip= Yes without Stripe activated the system will create a pending payment which can not be collected.</spandiv> ''Click on the "View Actual Data" Button to check which prices and availability will send.''

===Different price options - refundable/non refundable ratesA payment rule can be specified to be attached to the pending payment, meal plans===Booking.com the payment rule can support more than one price per room further manage the conditions to collect the payment, for example it could specify to use virtual cards only and daynot a guest card. There are two options:

'''1. Multiple Rate IdsCharge virtual cards manually'''

If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you manually charge virtual credit cards please note that they can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]only be charged after the activation date.

[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions for ===Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You will see buttons in the mapping]]."Details" tab of the bookings which allow you to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the booking to be cancelled

'''2If you do not want to allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER. Linked/Derived Prices'''

Booking.com can auto calculate different occupancies from one standard rate. This rate is either ===Info Codes for relevant information===Info Codes in the base or for "Info" tab of the booking show you relevant information about the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when booking and the occupancy increases or decreasesguest.

will multiply all prices by 1| BOOKINGCOMFLAG| Booking.23 sent for hotel id 123456 com general info flag (i.e. raised by 23%Genius/no credit card).|-

Lower prices can be | BOOKINGCOMVIRTCARD| Booking.com sent with a multiplier less than 1:virtual card|-

'''123456*0| BOOKINGCOMBANKTRANS| booking paid via bank transfer from Booking.85'''com|-

To convert the price of bookings |STRIPEPAYMENT| payment imported from the channel add a '''*''' AFTER the multiplier:Stripe|-

will divide |CARDEXPIRES| added when the price of the booking by 1.23.card expires before check-in|-

'''123456*===Different invoice templates ===If you need a different invoice template for the bookings from this channel you can use the [CONVERT:IDR-EUR[Invoicees|invoicee]]''' will convert Indonesian Rupees to Eurosfunction.

'''123456*[CONVERT:IDR-EUR][/]0==Reviews==To access Booking.85''' will convert Indonesian Rupees to Euros com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and lower add the price by 5%Booking.com Review Module.

===Promotions=Create and manage Booking.com promotions==Promotions can set upbe created, viewed modified and changed deactivated in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING-COM->PROMOTIONS.

If you add or change a promotion use the context help (? icons next to the settings) for instructions. <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo> ===Activating in Beds24 and Booking.com===1) You can view the live availability and prices that will be sent to [[Booking.com before or after activating using the "View actual data" button. [[Image:booking13.png|450px|link=]][[Media:booking13.png_Promotions|view large]]  2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 Click here for those dates or using the inventory more information and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Bookingsetup instructions.com as available for new bookings. [[Image:Booking_com_12.png|450px|link=]][[Media:Booking_com_12.png|view large]]

3) Enable ==Limit the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well maximum number accepted bookings if it is you do not ticked and want to offer all rooms ==By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings should be importedfor this channel.

[[Image:bookingcomactivate=Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.png|450px|link</div><div class=]]"mw-collapsible-content">[[Media:bookingcmactivateEach Booking.png|view large]]com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com which will cause overbookings. </div></div>

4) When all the set up in Beds24 is correct you can make the final step to confirm <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">During the Setup of your connection (go live) from , click on 'Get the Booking.com extranet.Room and Rate Codes for this "Property Code"'

[[Image:bookingconfirmYou will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not return any rooms.png|450px|link=]][[Media:bookingconfirm.png|view large]]</div></div>

When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.<div class="mw-collapsible mw-collapsed"> You can use the <div class="Updateheadline-collapse" button on each room to speed this up. Your bookings will not be deleted > Messages from Booking.com but make sure the dates Auto actions are blocked not visible in Beds24 before going live so they will not be reopened. 5) Click on "Get Connection Status" to see the connection is properly activated.  6) Import existing bookings from Booking.com message centre'''</div>Make sure the <div class="Bookingsmw-collapsible-content" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.> [[Image:booking15.png|450px|link=]][[Media:booking15.png|view large]] If for any reason your existing bookings Ensure you do not import, have any special characters in the dates message text that could be reopened and resold. To prevent this import fail the bookings via CSV.  a. Export your bookings as CSV from bookingBooking.com bSecurity checks. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. Follow the instructions on the page carefully so they import to the correct rooms. If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will (For example do not be imported automatically.  7) Once updated, check all your values use * or @ in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix. 8message text) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”. 9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS-</div>CHANNEL MANAGER -</div> “IImport Cancel Fees” is set to “Yes”. <div class===Maximum number accepted bookings ===By default all available rooms are sent to activated channels. In SETTINGS"mw->CHANNEL MANAGERcollapsible mw-collapsed">CHANNEL INVENTORY limit the number of accepted bookings for this channel. === Check Connection ==<div class=The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errorsheadline-collapse" section why you >Credit card details are receiving the error and how to fix it.missing in Beds24</div><div class=== Updates and Changes===Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Updatemw-collapsible-content" if you want to push them through instantly. === Setup Problems===1) The room is being unexpectedly closed at booking.com The channel manager will close the room on all dates which do not have a valid price available for sending to booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not unique" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com 3) Missing Credit Card Details>

*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.

4) Daily prices and prices for the Room, Double and Single occupancy can be mapped to Booking.com.  These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels. ==<div class= Notes=== 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Detailsmw-collapsible mw-collapsed" in Setup Problems above.  2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.>3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" <div class= "Full Onlyheadline-collapse" 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information. 5) >Deleting a rate or price in Beds24 will not delete the price in Booking.com. </div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.

You can always see the data being sent with the "View Actual Data" button in the channel manager. 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice. =Manage Bookings=Error messages===VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules will be used. ===Report No-shows, Invalid cards or Restrict Channel Modifications===This screenshot shows specific settings for bookings from Booking.com: [[Image:bookingcom_manage.png|800px|link=]][[Media:bookingcom_manage.png|view large]] If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER. ===Charge Virtual Credit Cards ===Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Virtual Cards" = Yes If you manually charge virtual credit cards please note that they can only be charged when they become valid.  Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected. <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo> ===Different Invoice Templates ===If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. =Reviews=To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module. =Disconnect=*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24. =Common Errors=

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).  '''Access denied''' or '''Hotel not allowed for connection type''' *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https:/</wiki.beds24.comdiv></images/1/16/Bookingconfirm.png).   '''Updating availability hasn't been enabled for hotel 0000''' You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''class="headline-collapse" > OBP_PRICING_PASSED_FOR_ Booking.com does not allow you to send LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class="mw-collapsible-content">Send us a single priceSupport Ticket, so we can correct your pricing model. Set "Booking.com Rate Type"= One Price</div></div>

'''OBP_PRICING_PASSED_FOR_DEFAULT_RATE'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content">Booking.com does not allow you to send a single price. Your Set "Booking.com Rate Type is "= Per Occupancy". The system will automatically adjust your rate type so prices for different occupancies can send. Day Pricing</div></div>

'''TAG_HAS_INVALID_VALUE '''<div class="mw-collapsible mw-collapsed"><div Your connection type does not allow the use class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the Booking.com content API. If occupancy you have set to use "Occupancy Pricing" for the room in Beds24 we can not automatically adjust your settings in Booking.comextranet. Log into Booking.com, stop the connection and request a new one with Content API.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did not set price to xx.xx on date xxxxclass="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-xxcollapsible-xx1 for Room xx and occupancy x because content">Booking.com considers the room has a max occupancy of x.''' You are trying price you want to send a price for a number of guests varies significantly from the prices which is higher than the number of guests are already in Booking.com has , or if it’s outside the room set for. Adjust accepted threshold – the minimum being €5 and the maximum number of guests to be being €50,000 (or the same equivalent in Beds24 and Booking.com and if required adjust your pricesthe local currency).

'''WARN_PRICE_TOO_LOW_LIMIT''' Booking.com expects a price in a certain price range. Either adjust your price in Beds24 or try to change the limitation at Booking.com</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE''' </div><div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One PricePer Day Pricing

If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''Not allowed to update Single Use Rate for Roomor '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. You can only update Booking.com requires Rate Plans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the bed price be sent to them as error message Search box and click on the room pricepriceand and selcet and ID which you see when you click 'Get codes'. Therefore they do not accept a single price for *Please double check your Fixed prices and Daily prices and select a dorm. Set "valid Booking.com Rate Type"= One Pricerate id from the list in 'get codes'. If you want to You can only send a single price prices for other rooms ask active Booking.com to set up a "Single" rate id for thesecodes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rooms to Sell were set below the Minimum Contracted rooms for these datesor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> You can only update rooms which show when you click on 'Get codes'.If you do have agreed to supply a minimum number of rooms to room with this ID ask Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimumactivate it. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure It is activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select cannot set occupancy_price for a valid Booking.com child rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click 123456789, since they are automatically set based on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and ratesRate Relations.

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit'on the Rate id identified in the error message, then 'Room is not activeEdit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'' or 'Option 2''ROOM_NOT_ACTIVE'*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes'list. Booking*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com has not activated rate id is selected from the room for selling'get codes' list. Please ask *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com to activate it and check remove the room Rate plan id is correct.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate 123456 cannot be updated via class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content">You are trying to update a non-XML''' This rate has not been activated for channel management. Ask Log into your Booking.com to activate itextranet remove the rate. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did class="headline-collapse" > Room reservation does not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''belong to this hotel reservation</div><div class="mw-collapsible-content"> You have guaranteed and to have a minimum number of rooms to sell on The booking was already cancelled in Booking.com but before the channel manager is sending a lower quantity than contractedChannel synchronisation. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>

'''Rate does not exist'''<div class="mw-collapsible mw-collapsed"><div You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate> Message thread not found</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you have received a notification from 1. The Booking.com that connection for the property does not allow the use of the connection is readymessaging API. *If not please check in the Please log into Booking.com extranet that the connection has been requestedand and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png *2. You have assigned or moved the booking into a room that is in a different property than originally booked. If yes please check the you want to use messaging with Booking.com hotel id you have entered is correct and does not have blank spacescan move/assign booking only to rooms in the same property as the one originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user'''' class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Check if Ensure you do not have received a notification from any special characters in the message text that could fail the Booking.com that the connection is readySecurity checks. (For example do not use *If not please check or @ in the Booking.com extranet that the connection has been requestedmessage text). *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

'''room/rate combination is not active''' <div class="mw-collapsible mw-collapsed"><div Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate>Message failed to send to reservation 12345678 - content or attachment is required</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''Room reservation does not belong to 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this hotel reservation'''booking. The *Open the booking was already cancelled go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Booking.com before the Channel synchronisationSubject, Plain Text Field and HTML Field.

'''Code 150 - Changes are 2. Auto action should not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want send a message to modify latitudethe guest, longitude, property name, address'go to the Messaging tab in the Auto action and set 'Sending Message' This means that changes = NO (to certain values like language, latitude, longitudeor Internal) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.</div></div>

<div class=Notes"mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div><div class="mw-collapsible-content">Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

1) Credit card details are imported and shown on <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the bookings into a room in the "INVOICE" tab of same property as the bookingroom which is mapped to Booking. If not please refer to "Missing Credit Card Details" in Setup Problems abovecom. </div></div>

2) Multiple Rates <div class="mw- if collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com does not allow you want to send multiple prices for a room mark credit cards as invalid because you must have a rate id for each rate in not passed their trust verification process. Please contact your Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more detailsAccount Manager.</div></div>

3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting <div class="Ratesmw-collapsible mw-collapsed" ><div class= "Full Onlyheadline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the Booking.com Extranet. There is no problem at all and you should ignore the rest of the text on the screen.</div></div>

4) For bookings imported through the button <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="Import upcoming bookingsmw-collapsible-content" Booking.com will only send >Room 12345678 has a summary maximum occupancy of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information4.You cannot set an occupancy_price for an occupancy of 5 for rate 123456783

5Check that "Max guests" set in {{#fas:cog}} (SETTINGS) Deleting a rate or price in Beds24 will not delete PROPERTIES > ROOMS > SETUP is the same as the price in Booking.com. If occupancy you need to close a rate at Booking.com, make the rate id unbookable at Beds24, have set for example by closing the room or removing the price and wait for it to update at in your Booking.comextranet. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.</div></div>

You can close a rate at booking=Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com by making sure there is no price for and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the dates to close Account icon in Beds24the top right-hand corner.As long as Select Channel Manager from the rate has at least a price for 1 day in drop-down menu. Click the next year, all Deactivate button to cancel the other dates without prices will be closedconnection to Beds24.

If = FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How do I set this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will need a property in Beds24 for each property you have multiple rates at bookingon Booking.com, the other rates so you can continue to be available by giving connect them pricesso each Booking.com property ID or hotel ID requires one property in Beds24.</div></div>

Note that if there is no price on any day at all for a rate, <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this will not necessarily close up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the rate, in this case no information will be sent and whatever data is Booking.com properties are in different Booking.com will remainaccounts.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Will I receive notifications on new bookings?</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You can always will receive an Email notification from Beds24 instead and you will also see the data being sent with new bookings on your dashboard provided you use the "View Actual DataLatest Bookings" button in the channel managermodule.</div></div>

6) Bookings <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">The channel confirms the booking with payment collected by bookingthe guest.com Beds24 will show not sent an additional confirmation message to the payment amount collected as a payment in guest. If you want to send an additional confirmation or welcome message for the booking invoiceguest you can set up an Auto Action Email.</div></div>

<div class= FAQ ="mw-collapsible mw-collapsed"><div class=== Will "headline-collapse" > How do I receive notifications on new bookingsmodify or cancel a booking?'''</div><div class=== "mw-collapsible-content">After you activate You can request Booking.com to cancel the booking or report changed stay dates from the channel manager "Details" tab of the channel will stop sending notifications. You will receive them from Beds24 insteadbookings.

=== Do guests receive Otherwise bookings coming from a confirmation? === The channel confirms should be modified by the channel. Just changing the status of a booking with the guest. in Beds24 to "Cancelled" will not sent a confirmation messagecancel the booking in Booking. If you want to send one as well you com and can set up an Auto Action Emailcause a double booking.

=== How do I modify or cancel a booking?===Bookings coming from a channel should be modified by the channel. Cancelling If for some reason you need to make a booking change in Beds24 will and do not cancel want an update from the booking in Booking.com and channel to override it, you can cause a double booking. Please ask set "Allow Channel Modifications" = No ("Details" tab of the booking").com or If you have changed the guest to cancel the booking in Bookingroom you can set "Allow Channel Modifications" = All except room changes.com and the cancellation If you do this you will be sent need to Beds24manage all changes manually. </div></div>

If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" ><div class= No ("Detailsheadline-collapse" tab of the booking> How can I access credit card details?'''</div><div class="mw-collapsible-content")>This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking. If com may sometimes withhold the credit card number or CCV unless you have changed the room specifically request they are sent to you can set . Contact "Allow Channel Modifications" = All but not room changesBooking.com support if this is occurring and you require this information to always be sent.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How can do I access credit card detailsadd a promotion for Booking.com?'''</div><div class=== "mw-collapsible-content">This is how you You can [[View_Credit_Card_Details| view credit card details]]set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING. Booking.com may sometimes withhold COM > PROMOTIONS or in the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sentextranet.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add a promotion extra costs or special pricefees?=== '''You can set up promotions directly in Beds24 in SETTINGS-</div>CHANNEL MANAGER<div class="mw-BOOKING.COMcollapsible-PROMOTIONS content">Extras taxes and fees will not automatically send or update. Set/change these in the your Booking.com extranetExtranet unless you want to manage your full Booking.com content from Beds24. *Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

<div class="mw-collapsible mw-collapsed"><div class== How do "headline-collapse" > Can I add extra costs send different prices for different minimum stays or feesfor different numbers of guests?'''</div><div class=== "mw-collapsible-content">Extra Costs, eYes.gWith "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in your prices. tax, cleaning fee, service charge can be set directly in the channels extranetIf you have different prices for different minimum stays Beds24 will send these. </div></div>

<div class=== Can I send different prices for different minimum stays or for different numbers of guests?=== Yes. You can do this either with "derivedmw-collapsible mw-collapsed" prices or multiple rates ids. See the ><div class="Multiple ratesheadline-collapse" section of this page.  === I have multiple Booking.com hotel ids. How do I set this up? ===The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24. === I have multiple Booking.com accounts. How do I set this up? ===The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though. === > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">