Changes

<div class="heading">Booking.com[[Category: Syncronize Bookings, Prices and Availability</div>Channel Manager]] This page is about the menu SETTINGS {{#fas[[Category:cog}} ->CHANNEL MANAGER -> BOOKING.COM and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com]]__TOC__=Capabilities and limitations=These instructions explain how to connect existing listings on Booking.com. If you do not yet have a listing and/or a Booking.com accout you can [[Booking.com_XMLCategory:_Create_and_update_properties_and_rooms_on_Booking.com|create it directly from Beds24Troubleshooting]].

With this connection you can *export prices<div class="heading">Booking.com: Synchronize Bookings, availability Prices and Availability</div>**send inventory This page is about the menu {{#fas:cog}} (available roomsSETTINGS)**send minimum stay**send maximum stay**send closed to arrival CHANNEL MANAGER > BOOKING.COM > MAPPING and closed explains how to departure**send multiple rates**add a multiplier to mark export prices up or down.*, availability, rules and import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings *create Booking.com rate plans*report invalid cards and no-shows can be reported to existing listings on Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com*create and manage promotions*view reviews and react to reviews

If <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions if you want to export inventory import]] properties from Booking.com demands prices to be sent from Beds24 so you will not be able to set in the Booking.com extranet after the connection has been enabled.</div>

Changes to availability __TOC__=What you should know and do before getting started=<div class="bluebox">'''As a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and prices will be instantly sent to the channelmany convenience functions. Changes for settings for example minimum stays, or quantity of rooms or the multiplier Once set up you can manage everything directly from Beds24 which will send save you time and make working with the next updateBooking. Click on "Update" if you want to push them through instantlycom really easy.'''

Credit card details are imported and shown on Learn [[:Category:Channel Manager| how the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section belowchannel manager works]].

Bookings with payment collected by If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will show not be able to set prices the payment amount collected as a payment in the "Invoice" tab of Booking.com extranet after the bookingconnection has been enabled.

=Before All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect=:==Familiarize yourself with the channel manager==<span class=*The prices you want to send to Booking.com need to have Booking.com activated under "Channels" style=*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "color: #f3e504; font-size: 250%;Add booking" >button at the top or import them from a .csv file in {{#fas:lightbulbcog}} </span(SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[:Category:Channel ManagerCombine_individual_rooms_into_a_roomtype|Learnset up virtual rooms]] how the channel manager works.</div>

==Make sure Capabilities and Limitations=='''With this connection you have suitable can:'''*send prices and availability **send multiple prices**add a multiplier to mark prices set up in Beds24==or downWhen the connection is activated **create Booking.com will remove all price rate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum stay**send closed to arrival and closed to departure*import and availability details on the manage bookings**import new bookings, modifications to bookings and cancellations (importing modifications or cancellations can be disabled for individual bookings)**report no-shows date changes and guest misconduct to Booking.com **report invalid cards to Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be If you use Stripe you can set up in Beds24 before connectingto automatically report invalid cards to Booking. com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.com promotions*view reviews and react to reviews

We can '''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only send availability if confirmed bookings. If you have set up to only accept "Requests" you will need to accept the booking in your Booking.com extranet and they will import once they are confirmed. *Changes to availability and prices which are activated for this will be instantly sent to the channel. This tutorial gives general information how Changes to [[Setting_Prices_for_Booking_Channels|set prices settings for channels]]example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.

==Prices for Booking.com==Our connection with Booking.com supports these '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing models:, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

1. '''Per Occupancy Pricing (OBP)Prices for dorms''' - If your Booking.com Rate Type is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. *If you use daily prices they daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

2. '''Per Day Pricing (Standard)''' - If your For dorms Booking.com Rate Type is "Per Day Pricing / Standard" you will need a requires the bed price for be sent to them as the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are They do not sent. If you use daily prices with "Extra Person" prices your daily accept a single price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can senddorm. If you Therefore we will have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancyto manually adjust your pricing model. If you want to send an additional "Single" price Booking.com needs to activate the a single price option. After this is done for other rooms you can set the create additional rate plans for single use in [[Booking.com Rate Type to '''Per Day Pricing + Single''':_Create_Booking. If your use derived com_Rate_Plans_in_Beds24|{{#fas:cog}} (RLOSETTINGS) prices where Booking CHANNEL MANAGER->BOOKING.com calculates prices for different occupancies from the standard price sent from Beds24 they do not allow you to send a single priceCOM > RATE PLANS]].

If you want =Connect a property on Booking.com to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans property in [[BookingBeds24 to synchronize prices, availability and bookings=This channel has a very specific activation process that must be followed carefully.com_XML:_Create_BookingClick on "Expand" to view the details for each step.com_Rate_Plans_in_Beds24|SETTINGS<div class="mw-collapsible mw-collapsed">CHANNEL MANAGER<div class="headline-collapse" >BOOKINGStep 1: Initiate the connection in Booking.COMcom</div><div class="mw-collapsible-content">MANAGE RATE PLANS]].

For '''dorms''' Booking1.com requires Click on the bed price be sent "Connect to them as the room priceBooking. Therefore they do not accept a single price for a dorm. Make sure you set com"button to login to Booking.com Rate Type"= One Pricethen go to ACCOUNT > CONNECTIVITY PROVIDER. If you want to send have a single price for other rooms you can create additional rate plans for single use in [[Booking.com_XML:_Create_Bookingcom group account log to Booking.com_Rate_Plans_in_Beds24|SETTINGS-com and go to ACCOUNT >CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.

<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking2.com does not support occupancy pricing Search for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day".

<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]3. Tick all tick boxes.

==Set extras, taxes and credit card rules in your Booking4.com extranet=="Upsell Items" can not be exported to Booking.com. If required you can enter extras and fees directly in Booking.comComplete the rest of the on screen instructions.

If you want to access credit card details through Beds24 ask Booking[[Image:extranet-booking.com to only accept bookings with credit card details and always send all details to Beds24png|500px|link=]][[Media:extranet-booking. png|view large]]

<span class="" style=Make sure your rooms "color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and room types in Availability". Beds24 match your set up in can then export inventory to Booking.com==If you sell rooms individually at another channel or your own web site and want to sell them on import bookings from Booking.com as a . If you select only "Reservations" or only "roomtypeRates and Availability" with you only have a quantity of more than "one -way" connection meaning the action you did not select must be manually maintained by you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div></div>

<div class=The set up process"mw-collapsible mw-collapsed"><div class="headline-collapse" > Setting up Step 2: Enter your Booking.com property ID</div><div class="mw-collapsible-content">#Copy your Booking.com hotel ID and paste it into the connection is a 4 step process:"Hotel Id " field#Press SAVE</div></div>

1) You request <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your rooms </div><div class="mw-collapsible-content">#Click on the "Get Code" link next to the room id setting, a connection on list of room Ids will be retrieved from Booking.com extranetand displayed#Choose the Booking. Nothing changes. You are still bookable according com room you want to map to the prices Beds24 room and inventory you have set in click on it#Check the correct room Id has been copied to the Booking.com extranet.room id setting#Press Save</div></div>

2) Beds24 accepts <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your requestBooking. Nothing changescom rate plans</div><div class="mw-collapsible-content">'''1. If you have only one Booking. You are still bookable according com rate plan'''#Click on the "Get Code" link next to the prices rate id setting and inventory you have set in a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com extranet.rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

Between step '''2 . If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and 3 a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you should map want to send your rooms other Booking.com rate plans#Click on "Get Codes" and rates, check everything and import existing bookings from choose the Booking.com rate plan you want to update with this price#Check the rate plan Id has been copied to block the booked dates.rate plan Id setting#Press SAVE

3) <div class="warning">{{#fas:exclamation-triangle}} You enable can only map the connection in rate plans Booking.commakes available when you click on "Get Codes". Do not enter any other numbers. This is when Linked prices (slave or child rate plans) on Booking.com removes your inventory and rates and you are temporarily i.e. for refundable/non refundable options can not bookableupdate from Beds24.Deactivate these in Booking.com </div>

Bookings are not removed from <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the Booking.com extranet. Existing rooms and new bookings are always visible in the Booking.com extranet.set "Enable" = Enabled#If you have multiple room types repeat for each room#Press SAVE</div></div>

<div class="mw-collapsible mw-collapsed"><div class=1. Initiate the connection in Booking.com="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional)</div><div class="mw-collapsible-content">Initiate You can add a multiplier to your prices, add a '''*''' followed by the XML connection from the property menu within the booking.com extranet and then do multiplier number in the Beds24 setup."Multiplier" field

Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%) Login to Booking.com and go to ACCOUNT->CHANNEL MANAGER*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23. If *For currency conversion you do not see this option contact Bookingcan also use currency conversion template variables.com All currencies supported by the booking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and tell them you want back to use a channel managerIndonesian Rupees on the import.</div></div>

2) <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking.com</div><div class="mw-collapsible-content">#Click on the Start button "Price Data" Button to check which prices and search availability will send.#If you have multiple room types repeat for BEDS24each room.</div></div>

<embedvideo servicediv class="youtubemw-collapsible mw-collapsed"><div class="headline-collapse">httpsStep 8:Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/youtuor Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .becsv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/VYzWIor check-PDVYkout you can use the "Override" function in the Calendar</div></embedvideodiv>

3) Complete <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the rest of connection</div><div class="mw-collapsible-content">When you activate the on screen instructionsconnection Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent from the channel manager.

It is possible to select a "one way" or "two way" You can activate the connection with Bookingwhen your mapping and prices are correct and you have added all upcoming bookings.com. The normal case is *Press "two wayActivate Connection" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the then "one wayActivate Connection Now" options only one of these actions will be performed and the other must be manually maintained by you.

4) When ready <div class="warning">{{#fas:exclamation-triangle}} If you will receive have dorms: Do not activate the connection yourself. Please send us a notification from support ticket in which you explain that you have dorms with Booking.com, go to the Channel Manager menu again and activate . We will then manually adjust your settings so the connectioncan work.</div> </div></div>

<div class="mw-collapsible mw-collapsed"><div class=2. Set up and mapping in Beds24="headline-collapse" > Step 10: Remove Auto-Replenishment (optional)</div><div class="mw-collapsible-content">1) Enter your Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com Hotel Id into SETTINGS will not wait for the update sent from Beds24 but will automatically re-> CHANNEL MANAGER open the closed room when a guest cancels even if you have a booking from another source. You can opt-> BOOKING.COM "Hotel ID" setting and choose out of the feature by following these steps:*Log into your "Booking.com Rate Type". Then scroll account*Click on the Rates & Availability tab*Go to the bottom Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the page and click SAVE'''.Auto-Replenishment feature</div></div>

[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11:bookingcom1.png|450px|linkCheck that the connection is working properly</div><div class=]]"mw-collapsible-content">[[Media:bookingcom1Click "Refresh" for the Connection Status to check the status of your property at Booking.coms end.png|view large]]

2) Set If you are receiving error messages check in the "Booking Price ImportCommon Errors" section why you are receiving the error and how to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etcfix it.)

3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type The connection is working if and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If your property is selling if *you do not have this rate type or receive any erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not sure set "Bookingreceiving error messages *the display in the channel is correct.com Rate Type "= "One Price "

<embedvideo service=You can view all messages which Booking.com makes available from the "API Messages" component on the DASHBOARD and individual communication from the "youtubeMessages">https://yoututab in the booking.be/-SbeMMSk8wc</embedvideo>

Map Rooms:*Click on the "Get Code" link next to the room id setting, a list of room ids You and your guests will be retrieved from Booking.com and displayed.*Choose see the messages in Booking.com room you want to map to the Beds24 room and click on it.*When the correct room id has copied to the room id setting, click SaveMessaging Center.

[[ImageCurrently messaging with guests from Booking.com has following limitations:bookingcomrooms*Guests must click on "View Messages" in the email to login to Booking.com and answer from there.png|450px|link=]][[Media:bookingcomrooms*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com. *Booking.com does not allow links in messages. Use attachments instead.png|view large]]

Map Rates:*Click on the <div class="Get Codewarning" link next to >{{#fas:exclamation-triangle}} If you use dependencies you can only assign the rate id setting and bookings into a list of rate ids will be retrieved from Booking.com for room in the same property as the saved room id.*Choose the which is mapped to Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click Save.</div>

<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Actual Data" Button to check which prices Booking.com allows .jpg and availability will send.png attachments but no links or pdfs.

<div class==3. If "warning">{{#fas:exclamation-triangle}} Ensure you have different price options i.e. refundable/non refundable rates, meal plans==do NOT use special characters in the auto action message text as this will breach the Booking.com can support more than one price per room security checks, and daythe message will fail to send. There are two options:</div>

'''1==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below. Multiple Rate Ids'''

If you need additional rate plans, for example a for different occupancies, or Bookings with payments collected by Booking.com will show the payment amount collected as a non-refundable rate, or your rate plan contains meals, you can create additional rate plans payment in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]the "Invoice" tab of the booking.

'''2Virtual cards can be set to be auto charged at the date they become valid. Linked/Derived Prices (not recommended)'''To use this option set "Auto Process Virtual Cards" = Yes

For Booking.com virtual cards you can auto calculate different occupancies from one standard rate. This rate is either for set to adjust the charge automatically to the full amount available on the base or for card at the maximum occupancy of a specific roomtime it is charged. The system then automatically adds or subtracts To do so create a percentage price per person when rule with these settings and specify it in the occupancy increases or decreasesbooking.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"

<div class==4"warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you want to mark your prices for Booking.com up or down or need currency conversionset "Virtual Cards" ==You Yes without Stripe activated the system will create a pending payment which can add a multiplier to your prices, add a '''*''' followed by the multiplier number to your hotel idnot be collected.</div>

Hotel id = '''123456*1.23Charge virtual cards manually'''

will multiply all prices by 1.23 sent for hotel id 123456 (i.e. raised by 23%)If you manually charge virtual credit cards please note that they can only be charged after the activation date.

Lower prices can ===Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You will see buttons in the "Details" tab of the bookings which allow you to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the booking to be sent with a multiplier less than 1:cancelled

'''123456*0If you do not want to allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.85'''

will send 85% ===Info Codes for relevant information===Info Codes in the "Info" tab of the normal price (i.e. lowered by 15%)booking show you relevant information about the booking and the guest.

will divide the price of the booking by 1.23| BOOKINGCOMCARD| invalid card reported to Booking.com|-

For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used| BOOKINGCOMFLAG| Booking.com general info flag (Genius/no credit card)|-

'''123456*[CONVERT:IDR| BOOKINGCOMBANKTRANS| booking paid via bank transfer from Booking.com|-EUR]''' will convert Indonesian Rupees to Euros.

'''123456*[CONVERT:IDR|CARDTOSTRIPE | card details were sent to Stripe|-EUR][/]0.85''' will convert Indonesian Rupees to Euros and lower the price by 5%.

==5. Limit the maximum number accepted bookings if you do not want to offer all rooms ==|STRIPEPAYMENTBy default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER| payment imported from Stripe|->CHANNEL INVENTORY limit the number of accepted bookings for this channel.

==6. Activate in Beds24 and Booking.com==|STRIPEFAIL1) You can view the live availability and prices that will be sent | card could not send to Booking.com before or after activating using the "View actual data" button.Stripe|-

[[Image:booking13.png|450pxCARDEXPIRES|link=]]added when the card expires before check-in[[Media:booking13.png|view large]]-

2) Make sure your inventory is correct ===VAT value on extra items===If an extra item name in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a the booking manually into Beds24 matches the name of an upsell item for those dates or using the inventory and override functions on property, the VAT value of the control panel calendar for those datesupsell item will be used. Failure to do this could allow new bookings on dates you are not available. All available dates Otherwise, the VAT value defined in Beds24 the Property booking rules will be sent to Booking.com as available for new bookingsused.

[[Image:Booking_com_12.png|450px|link=]]==Different invoice templates ===If you need a different invoice template for the bookings from this channel you can use the [[Media:Booking_com_12.pngInvoicees|view largeinvoicee]]function.

3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported. [[Image:bookingcomactivate.png|450px|link=]][[Media:bookingcmactivate.png|view large]] 4) When all the set up in Beds24 is correct you can make the final step to confirm the connection (go live) from the Booking.com extranet. [[Image:bookingconfirm.png|450px|link=]][[Media:bookingconfirm.png|view large]]  When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory. You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened. 5) Click on "Get Connection Status" to see the connection is properly activated.  6) Import existing bookings from Booking.com  Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button. [[Image:booking15.png|450px|link=]][[Media:booking15.png|view large]] If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV. a. Export your bookings as CSV from booking.comb. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.  Follow the instructions on the page carefully so they import to the correct rooms. If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.  7) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix. 8) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”. 9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”. == 7. Check that the connection is working properly ==The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. == Setup problems==1) The room is being unexpectedly closed at Booking.com The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not unique" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com =Create and manage Booking.com promotions==Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING-COM->PROMOTIONS.

[[Booking.com_XMLcom:_Promotions|Click here for more information and setup instructions.]]

==Manage bookingsor add Booking.com Rate Plans====VAT value on extra items==To manage your rate plans go to [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If an extra item name in the booking matches the name of an upsell item you want to offer multiple price options for the property, the VAT value of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules will be usedexample a non-refundable rate or your rate plan contains meals you can also create additional rate plans.

==Report No-shows, Invalid cards or restrict channel modificationsLimit the maximum number accepted bookings if you do not want to offer all rooms ==This screenshot shows specific settings By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for bookings from Bookingthis channel.com:

[[Image:bookingcom_manage=Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.png|800px|link</div><div class=]]"mw-collapsible-content">[[Media:bookingcom_manageEach Booking.png|view large]]com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com which will cause overbookings. </div></div>

If you want to not allow channel modifications by default you can change the setting for <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" value><div class=" in SETTINGSheadline-collapse" >No Room codes are available</div>CHANNEL MANAGER<div class="mw-collapsible-content">During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"'

==Charge virtual credit cards ==Virtual cards can be set You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to be auto charged at the date check why they become validdo not return any rooms. To use this option set "Virtual Cards" = Yes</div></div>

If <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is being unexpectedly closed at Booking.com</div><div class="mw-collapsible-content">The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you manually charge virtual credit cards please note that they can only be charged when they become validhave prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

<div class="mw-collapsible mw-collapsed"><div Note: This option is available for customers who class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use [[Stripe|Stripe]]* or @ in the message text). If you set </div></div><div class="mw-collapsible mw-collapsed"><div class="Virtual Cardsheadline-collapse" >Credit card details are missing in Beds24</div><div class= Yes without Stripe activated "mw-collapsible-content">When Booking.com sends the system credit card number it will create be available in the "Payments and Charges" tab of the booking unless it has been stored in a pending payment which can not be collectedthird party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.

*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.<embedvideo service="youtube"/div>https://youtu.be/T-I3CnXnvZQ</embedvideodiv>

<div class==Different invoice templates ==If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. ==Reviews==To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentionsmw-collapsible mw-collapsed" and add the Booking.com Review Module.><div class=Disconnect=*Unticking "Inventory and Pricesheadline-collapse" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24. =Trouble shooting===>Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class=="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https:</div></wiki.beds24.com/images/1/16/Bookingconfirm.png).  '''Access denied''' or '''Hotel not allowed for connection type''' *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).  '''Updating availability hasn't been enabled for hotel 0000''' You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''class="headline-collapse" > OBP_PRICING_PASSED_FOR_ Booking.com does not allow you to send LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class="mw-collapsible-content">Send us a single priceSupport Ticket, so we can correct your pricing model. Set "Booking.com Rate Type"= One Price</div></div>

'''OBP_PRICING_PASSED_FOR_DEFAULT_RATE'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content">Booking.com does not allow you to send a single price. Your Set "Booking.com Rate Type is "= Per Occupancy". The system will automatically adjust your rate type so prices for different occupancies can send. Day Pricing</div></div>

'''TAG_HAS_INVALID_VALUE '''<div class="mw-collapsible mw-collapsed"><div 1. Your connection type does not allow the use the the Booking.com class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content API. If you have set to use "Occupancy Pricing>Check that "Max guests" set in Beds24 we can not automatically adjust your settings in Booking.com. Log into Booking.com, stop {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the connection and request a new one with Content API. 2. Booking.com does not support occupancy pricing for dorms. If you have dorms log into set for the room in your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day"extranet. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did not set price to xx.xx on date xxxxclass="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-xxcollapsible-xx1 for Room xx and occupancy x because content">Booking.com considers the room has a max occupancy of x.''' You are trying price you want to send a price for a number of guests varies significantly from the prices which is higher than the number of guests are already in Booking.com has , or if it’s outside the room set for. Adjust accepted threshold – the minimum being €5 and the maximum number of guests to be being €50,000 (or the same equivalent in Beds24 and Booking.com and if required adjust your pricesthe local currency).

'''WARN_PRICE_TOO_LOW_LIMIT''' Booking.com expects a price in a certain price range. Either adjust your price in Beds24 or try to change the limitation at Booking.com</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE''' </div><div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One PricePer Day Pricing

If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''Not allowed to update Single Use Rate for Roomor '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. You can only update Booking.com requires Rate Plans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the bed price be sent to them as error message Search box and click on the room pricepriceand and selcet and ID which you see when you click 'Get codes'. Therefore they do not accept a single price for *Please double check your Fixed prices and Daily prices and select a dorm. Set "valid Booking.com Rate Type"= One Pricerate id from the list in 'get codes'. If you want to You can only send a single price prices for other rooms ask active Booking.com to set up a "Single" rate id for thesecodes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rooms to Sell were set below the Minimum Contracted rooms for these datesor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> You can only update rooms which show when you click on 'Get codes'.If you do have agreed to supply a minimum number of rooms to room with this ID ask Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimumactivate it. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure It is activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select cannot set occupancy_price for a valid Booking.com child rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click 123456789, since they are automatically set based on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and ratesRate Relations.

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit'on the Rate id identified in the error message, then 'Room is not activeEdit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'' or 'Option 2''ROOM_NOT_ACTIVE'*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes'list. Booking*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com has not activated rate id is selected from the room for selling'get codes' list. Please ask *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com to activate it and check remove the room Rate plan id is correct.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate 123456 cannot be updated via class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content">You are trying to update a non-XML''' This rate has not been activated for channel management. Ask Log into your Booking.com to activate itextranet remove the rate. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did class="headline-collapse" > Room reservation does not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''belong to this hotel reservation</div><div class="mw-collapsible-content"> You have guaranteed and to have a minimum number of rooms to sell on The booking was already cancelled in Booking.com but before the channel manager is sending a lower quantity than contractedChannel synchronisation. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>

'''Rate does not exist'''<div class="mw-collapsible mw-collapsed"><div You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate> Message thread not found</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you have received a notification from 1. The Booking.com that connection for the property does not allow the use of the connection is readymessaging API. *If not please check in the Please log into Booking.com extranet that the connection has been requestedand and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png *2. You have assigned or moved the booking into a room that is in a different property than originally booked. If yes please check the you want to use messaging with Booking.com hotel id you have entered is correct and does not have blank spacescan move/assign booking only to rooms in the same property as the one originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user'''' class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Check if Ensure you do not have received a notification from any special characters in the message text that could fail the Booking.com that the connection is readySecurity checks. (For example do not use *If not please check or @ in the Booking.com extranet that the connection has been requestedmessage text). *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

'''room/rate combination is not active''' <div class="mw-collapsible mw-collapsed"><div Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate>Message failed to send to reservation 12345678 - content or attachment is required</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''Room reservation does not belong to 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this hotel reservation'''booking. The *Open the booking was already cancelled go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Booking.com before the Channel synchronisationSubject, Plain Text Field and HTML Field.

'''Code 150 - Changes are 2. Auto action should not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want send a message to modify latitudethe guest, longitude, property name, address'go to the Messaging tab in the Auto action and set 'Sending Message' This means that changes = NO (to certain values like language, latitude, longitudeor Internal) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.</div></div>

<div class= FAQ "mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div>'''Will I receive notifications on new bookings?'''<div class="mw-collapsible-content">Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

After <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you activate use dependencies you can only assign the bookings into a room in the channel manager same property as the channel will stop sending notificationsroom which is mapped to Booking. You will receive them from Beds24 insteadcom.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">Booking.com does not allow you to mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.</div></div>

The channel confirms the booking with <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the guestBooking. Beds24 will not sent a confirmation messagecom Extranet. If There is no problem at all and you want to send one as well you can set up an Auto Action Emailshould ignore the rest of the text on the screen.</div></div>

'''How do I modify or cancel <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a booking?'''maximum occupancy of 4. You cannot set an occupancy_price for an occupancy of 5 for rate 123456783

Bookings coming from a channel should be modified by the channel. Cancelling a booking Check that "Max guests" set in Beds24 will not cancel {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the booking in Booking.com and can cause a double booking. Please ask booking.com or same as the guest to cancel occupancy you have set for the booking room in your Booking.com and the cancellation will be sent to Beds24extranet. </div></div>

If for some reason you need =Disconnect=*Set 'Enable' to make a change in 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and do not want it will still be bookable.*To completely disconnect the channel to override it, you can set "Allow manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Modifications" = No ("Details" tab of Manager from the booking")drop-down menu. If you have changed Click the Deactivate button to cancel the room you can set "Allow Channel Modifications" = All but not room changesconnection to Beds24.

'''= FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How can do I access credit card detailsset this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will need a property in Beds24 for each property you have on Booking.com so you can connect them so each Booking.com property ID or hotel ID requires one property in Beds24.</div></div>

This is how you <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can [[View_Credit_Card_Details| view credit card details]]handle multiple properties in one account. It doesn't matter whether the Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they properties are sent to you. Contact your in different Booking.com rep if this is occurring and you require this information to always be sentaccounts.</div></div>

'''How do <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Will I add a promotion or special pricereceive notifications on new bookings?'''</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the "Latest Bookings" module. </div></div>

You can set up promotions directly in Beds24 in SETTINGS<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >CHANNEL MANAGERDo guests receive a confirmation?'''</div><div class="mw-BOOKINGcollapsible-content">The channel confirms the booking with the guest. Beds24 will not sent an additional confirmation message to the guest.COM-PROMOTIONS If you want to send an additional confirmation or in welcome message for the Booking.com extranetguest you can set up an Auto Action Email.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs modify or feescancel a booking?'''</div><div class="mw-collapsible-content">You can request Booking.com to cancel the booking or report changed stay dates from the "Details" tab of the bookings.

Extra Costs, eOtherwise bookings coming from a channel should be modified by the channel.gJust changing the status of a booking in Beds24 to "Cancelled" will not cancel the booking in Booking. tax, cleaning fee, service charge com and can be set directly in the channels extranetcause a double booking.

'''Can I send different prices If for different minimum stays or for different numbers some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of guests?'''the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes. If you do this you will need to manage all changes manually. </div></div>

Yes. You <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How can do this either with I access credit card details?'''</div><div class="derivedmw-collapsible-content" prices >This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or multiple rates idsCCV unless you specifically request they are sent to you. Contact Booking. See the "Multiple rates" section of com support if this is occurring and you require this pageinformation to always be sent. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add a promotion for Booking.com?''' have multiple </div><div class="mw-collapsible-content">You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com hotel idsextranet. How do I set this up?'''</div></div>

The system can handle multiple properties <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs or fees?'''</div><div class="mw-collapsible-content">Extras taxes and fees will not automatically send or update. Set/change these in one accountyour Booking. Each com Extranet unless you want to manage your full Booking.com hotel requires one property in content from Beds24.*Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Can I have multiple Booking.com accounts. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. It doesn't matter whether the Booking.com properties are in If you have different prices for different Booking.com accounts. Each Booking.com property still requires one property in minimum stays Beds24, thoughwill send these. '''What to do when I receive an overbooking?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Why did a booking not import?'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Why is the price for the booking wrong?'''</div><div class="mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

'''What are contracted rooms?'''<div class="mw-collapsible mw-collapsed"> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  '''<div class="headline-collapse" > What do I do when I have a no show?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class="mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com. '''I originally set my connection as a one-way connection, now I want a two-way connection'''</div></div>