Changes

=Capabilities What you should know and limitationsdo before getting started=<div class="bluebox">These instructions explain how to connect existing listings on '''As a longstanding Booking.comPremier Partner Beds24 can offer you advanced functionality and many convenience functions. If Once set up you can manage everything directly from Beds24 which will save you do not yet have a listing time and/or a make working with Booking.com accout you can really easy. ''' Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com:_Create_and_update_properties_and_rooms_on_Bookingdemands prices to be sent from Beds24 so you will not be able to set prices the Booking.com|create it directly from Beds24]]extranet after the connection has been enabled.

All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilities and Limitations=='''With this connection you can :'''*export send prices, and availability **send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create *report no-shows date changes and guest misconduct to Booking.com rate plans**report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com(go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.com promotions

If '''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to export inventory manage your full Booking.com demands prices to be sent content from Beds24 so . *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will not be able need to set accept the booking in the your Booking.com extranet after and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the connection has been enablednext update but you have the option to push them manually if you require an instant update.

Changes ==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to availability "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and prices occupancy will be instantly sent . Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to the channeluse daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. Changes The room price will send for settings specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for example minimum stays"Extra Person", or quantity "Extra child" and discounts set in the "Discounts" tab of rooms the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 or the multiplier will prices you want to send with to Booking.com need to to be the next update. Click on right price for "Updatebase number of guests" if in Booking.com so Booking.com can calculate correctly.*#If you want to push send prices for different occupancies from Beds24, contact Booking.com and ask them through instantlyto remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

Bookings with payment collected by For dorms Booking.com will show requires the payment amount collected bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a payment single price for other rooms you can create additional rate plans for single use in the "Invoice" tab of the booking[[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].

=Before you connectConnect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings===Familiarize yourself with This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the channel manager==details for each step.<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 250%;collapse" >{{#fasStep 1:lightbulb}} Initiate the connection in Booking.com</spandiv><div class="mw-collapsible-content"> [[:Category:Channel Manager|Learn]] how the channel manager works.

==Make sure 1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you have suitable prices set up in Beds24==When the connection is activated a Booking.com will remove all price and availability details on the group account log to Booking.com extranet and replace them with the data sent from Beds24. Therefore prices go to ACCOUNT > CONNECTIVITY PROVIDER and availability of all rooms must be set up in select Beds24 before connectingas channel manager from there.

We can only send availability if you have set up prices which are activated for this channel2. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices Search for channels]]Beds24.

Our connection with Booking3. Tick all tick boxes.com supports these pricing models:

14. '''Per Occupancy Pricing (OBP)''' - If your Booking.com Rate Type is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. *If you use daily prices they daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in Complete the "Discounts" tab rest of the rate can not be senton screen instructions.

2. '''Per Day Pricing (Standard)''' [[Image:extranet- If your Booking.com Rate Type is "Per Day Pricing / Standard" you will need a price for the maximum room occupancybooking. png|500px|link=]]*If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. *If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. *If you want to send an additional "Single" price Booking.com needs to activate the single price option. After this is done you can set the Booking.com Rate Type to '''Per Day Pricing + Single'''. *If your use derived (RLO) prices where Booking.com calculates prices for different occupancies from the standard price sent from Beds24 they do not allow you to send a single price[[Media:extranet-booking. png|view large]]

*If you want to offer multiple price options for example <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a nontwo-refundable rate or your rate plan contains meals way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can create additional rate plans in [[then export inventory to Booking.com and import bookings from Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGSIf you select only "Reservations" or only "Rates and Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you. </div>CHANNEL MANAGER-</div>BOOKING.COM->MANAGE RATE PLANS]].

For '''dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.com Rate Typeproperty ID</div><div class="= One Price. If you want to send a single price for other rooms you can create additional rate plans for single use in [[mw-collapsible-content">#Copy your Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS-hotel ID and paste it into the "Hotel Id " field#Press SAVE</div>CHANNEL MANAGER-</div>BOOKING.COM->MANAGE RATE PLANS]].

<span stylediv class=color:#fe746c;“ "mw-collapsible mw-collapsed"><div class="headline-collapse" >{{#fasStep 3:exclamation-triangle}} Map your rooms </spandiv><div class="mw-collapsible-content"> #Click on the "Get Code" link next to the room id setting, a list of room Ids will be retrieved from Booking.com does not support occupancy pricing for dorms. If you have dorms log into your and displayed#Choose the Booking.com account and change your pricing model room you want to map to "Standard" the Beds24 room and set click on it#Check the Pricing model in Beds24 correct room Id has been copied to "Per Day".the room id setting#Press Save</div></div>

<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 250%;collapse" >{{#fasStep 4:lightbulb}} Map your Booking.com rate plans</spandiv><div class="mw-collapsible-content"> This tutorial explains how '''1. If you have only one Booking.com rate plan'''#Click on the "Get Code" link next to [[Setting_Prices_for_Booking_Channels|set prices the rate id setting and a list of rate Ids will be retrieved from Booking.com for channels]]the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

==Set extras, taxes and credit card rules in your '''2. If you have more than one Booking.com extranet==rate plan'''#Click on the "Upsell ItemsGet Code" can not link next to the rate id setting and a list of rate Ids will be exported to retrieved from Booking.comfor the saved room id#Choose the Booking. If required com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you can enter extras want to send your other Booking.com rate plans#Click on "Get Codes" and fees directly in choose the Booking.com.rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

If <div class="warning">{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com makes available when you want to access credit card details through Beds24 ask click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com to only accept bookings with credit card details and always send all details to i.e. for refundable/non refundable options can not update from Beds24. Deactivate these in Booking.com </div>

<div class=The "mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the rooms and set up process"Enable" =Enabled#If you have multiple room types repeat for each room#Press SAVESetting up the connection is a 4 step process:</div></div>

1<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional) </div><div class="mw-collapsible-content">You request can add a connection on Booking.com extranet. Nothing changes. You are still bookable according multiplier to your prices, add a '''*''' followed by the prices and inventory you have set multiplier number in the Booking.com extranet."Multiplier" field

2Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%) Beds24 accepts your request. Nothing changes*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i. You are still bookable according to e. lowered by 15%).*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the prices and inventory booking by 1.23.*For currency conversion you have set in can also use currency conversion template variables. All currencies supported by the Bookingbooking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.com extranet**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.</div></div>

Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking.com </div><div class="mw-collapsible-content">#Click on the "Price Data" Button to block the booked datescheck which prices and availability will send.#If you have multiple room types repeat for each room.</div></div>

3) You enable <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the connection in "Import Existing Bookings" button to import upcoming bookings from Booking.com. This is when BookingWe can then import 10 bookings.com removes your inventory Repeat if you have more#If you have bookings from Airbnb and rates /or Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and /or check-out you are temporarily not bookable.can use the "Override" function in the Calendar</div></div>

4) Beds24 sends <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the connection</div><div class="mw-collapsible-content">When you activate the connection Booking.com will remove your prices and availability to Booking.com. You are bookable again. To send from their system and replace them with the update immediately click the "Update" buttons in prices and availability sent from the channel manager settings.

Bookings You can activate the connection when your mapping and prices are not removed from the Booking.com extranet. Existing correct and new you have added all upcoming bookings are always visible in the Booking.com extranet*Press "Activate Connection" and then "Activate Connection Now".

<div class==1. Initiate "warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com==Initiate the connection from the property menu within the booking.com extranet and We will then do manually adjust your settings so the Beds24 setupconnection can work.</div> </div></div>

1<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional) Login to Booking.com and go to ACCOUNT</div><div class="mw-collapsible-content">CHANNEL MANAGERBeds24 will automatically reopen rooms when you have availability. If you do have Auto-Replenishment enabled, Booking.com will not see this option contact wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking.com and tell them you want account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to use a channel managerturn off the Auto-Replenishment feature</div></div>

2) <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11: Check that the connection is working properly</div><div class="mw-collapsible-content">Click "Refresh" for the Connection Status to check the Start button and search for BEDS24status of your property at Booking.coms end.

<embedvideo service=If you are receiving error messages check in the "youtubeCommon Errors">https://youtusection why you are receiving the error and how to fix it.be/VYzWI-PDVYk</embedvideo>

3) Complete The connection is working if and your property is selling if *you do not receive any erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not receiving error messages *the rest of display in the on screen instructionschannel is correct.

It This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is possible ready to select a "one way" open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "two wayOpen property" connection with .*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The normal case is property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "two wayPrice Data" to check which prices and availability will both export send. If required adjust your prices and inventory .*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and import bookings from click on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by youCheck your Booking.com extranet for further information. </div></div>

4) When ready you =After the connection is activated=<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will receive a notification from Bookingbe instantly sent to the channel.comChanges for settings for example minimum stays, go to or quantity of rooms or the Channel Manager menu again and activate multiplier will send with the connectionnext update. Click on "Update" if you want to push them through instantly. </div> ==Communication with guests==You can communicate with Booking.com guest directly from Beds24.

==2. Set up and mapping in Beds24==1) Enter your You can view all messages which Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM makes available from the "Hotel IDAPI Messages" setting component on the DASHBOARD and choose your individual communication from the "Booking.com Rate TypeMessages". Then scroll to tab in the bottom of the page and click SAVE'''booking.

[[Image:bookingcom1You and your guests will see the messages in Booking.png|450px|link=]][[Media:bookingcom1com Messaging Center.png|view large]]

2) Set Currently messaging with guests from Booking.com has following limitations: *Guests must click on "View Messages"in the email to login to Booking Price Import.com and answer from there.*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to either import Beds24 and will also not make the room price only or the room price plus unpaid extras (cleaning charges, local taxes etcreply available in Booking.com. *Booking.com does not allow links in messages. Use attachments instead.)

3) Some BookingProperties can send messages to guests within the following time frames:*From the time of booking until 7 days after the guest checkout.com rate ids can accept a room price plus a single occupancy price on *From the time of booking until 7 days after the same rate idbooking is cancelled. *If you have this rate type and want the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.*Currently, guests can send messages to properties from the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Bookingtime of booking until 66 days after the checkout.com Rate Type "= "One Price "

<embedvideo service=#Add the component "youtubeAPI Messages"to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT >CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://youtuwiki.beds24.becom/images/6/69/Extranet-SbeMMSk8wc</embedvideo>booking.png

Map Rooms:*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.*Choose the Bookingallows .com room you want to map to the Beds24 room jpg and click on it.*When the correct room id has copied to the room id setting, click Savepng attachments but no links or pdfs.

[[Image<div class="warning">{{#fas:bookingcomroomsexclamation-triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the Booking.png|450px|link=]][[Media:bookingcomroomscom security checks, and the message will fail to send.png|view large]]</div>

Map Rates:*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Bookings with payments collected by Booking.com for the saved room id.*Choose the Booking.com rate id for this room and click on it. This will normally be show the standard rate.*When payment amount collected as a payment in the correct rate id has copied to "Invoice" tab of the rate id setting, click Savebooking.

<span class=For Booking.com virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged. To do so create a rule with these settings and specify it in the booking.com "Virtual Card Payment Rule" style="color: #f3e504; font-sizesetting: 250%;" >{{#fas*Funds Source:lightbulb}} </span> <span styleVirtual Card*Payment value adjustment =choose any except for "font-weight: bold;" >Tip</span> Click on the "View Actual DataNone" Button to check which prices and availability will send.

<div class==3"warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you have different price options i.e. refundable/non refundable rates, meal plansset "Virtual Cards" ==Booking.com Yes without Stripe activated the system will create a pending payment which can support more than one price per room and daynot be collected. There are two options:</div>

'''1A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card. Multiple Rate Ids'''

[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if If you have multiple rate codes]]manually charge virtual credit cards please note that they can only be charged after the activation date.

Booking.com If you do not want to allow channel modifications by default you can auto calculate different occupancies from one standard rate. This rate is either for change the base or setting for the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreases"Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

==4. If you want to mark your prices =Info Codes for Booking.com up or down or need currency conversionrelevant information===You can add a multiplier to your prices, add a '''*''' followed by Info Codes in the "Info" tab of the booking show you relevant information about the booking and the multiplier number to your hotel idguest.

will multiply all prices by 1.23 sent for hotel id 123456 (i.e. raised by 23%)| BOOKINGCOMCARD| invalid card reported to Booking.com|-

'''123456*0| BOOKINGCOMFLAG| Booking.85'''com general info flag (Genius/no credit card)|-

will send 85% of the normal price (i.e. lowered by 15%)| BOOKINGCOMVIRTCARD| Booking.com sent a virtual card|-

To convert the price of bookings imported | BOOKINGCOMBANKTRANS| booking paid via bank transfer from the channel add a '''*''' AFTER the multiplier:Booking.com|-

For currency conversion you can also use currency conversion template variables. All currencies supported by |CARDEXPIRES| added when the booking page currency selector can be used.card expires before check-in|-

'''123456*[CONVERT:IDR-EUR]''' ===VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will convert Indonesian Rupees to Eurosbe used.Otherwise, the VAT value defined in the Property booking rules will be used.

'''123456*===Different invoice templates ===If you need a different invoice template for the bookings from this channel you can use the [CONVERT:IDR-EUR[Invoicees|invoicee][/]0.85''' will convert Indonesian Rupees to Euros and lower the price by 5%function.

==5. Limit the maximum number accepted bookings if you do not want to offer all rooms Reviews==By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel. ==6. Activate in Beds24 and Booking.com==1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button. [[Image:booking13.png|450px|link=]][[Media:booking13.png|view large]]  2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings. [[Image:Booking_com_12.png|450px|link=]][[Media:Booking_com_12.png|view large]]  3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported. [[Image:bookingcomactivate.png|450px|link=]][[Media:bookingcmactivate.png|view large]] 4) When all the set up in Beds24 is correct you can make the final step to confirm the connection (go live) from the Booking.com extranet. [[Image:bookingconfirm.png|450px|link=]][[Media:bookingconfirm.png|view large]]  When you go live your rates and inventory will be deleted from To access Booking.com and a full reload will occur reviews from your Beds24 Inventory. You can use DASHBOARD unlock the "Update" button DASHBORAD click on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened. 5) Click hamburger menu then on "Get Connection StatusExtentions" to see the connection is properly activated.  6) Import existing bookings from Booking.com  Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button. [[Image:booking15.png|450px|link=]][[Media:booking15.png|view large]] If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV. a. Export your bookings as CSV from booking.comb. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.  Follow the instructions on the page carefully so they import to the correct rooms. If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.  7) Once updated, check all your values in add the Booking.com extranet for correctness and if required make any adjustments to the settings to fix. 8) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”. 9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”Review Module.

== 7. Check that the connection is working properly ==The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. == Setup problems==1) The room is being unexpectedly closed at Booking.com The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not unique" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com =Create and manage Booking.com promotions==Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING-COM->PROMOTIONS.

==Manage bookingsor add Booking.com Rate Plans====VAT value on extra items==To manage your rate plans go to [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If an extra item name in the booking matches the name of an upsell item you want to offer multiple price options for the property, the VAT value of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules will be usedexample a non-refundable rate or your rate plan contains meals you can also create additional rate plans.

==Report No-shows, Invalid cards or restrict channel modificationsLimit the maximum number accepted bookings if you do not want to offer all rooms ==This screenshot shows specific settings By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for bookings from Bookingthis channel.com:

[[Image:bookingcom_manage=Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.png|800px|link</div><div class=]]"mw-collapsible-content">[[Media:bookingcom_manageEach Booking.png|view large]]com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com which will cause overbookings. </div></div>

If you want to not allow channel modifications by default you can change the setting for <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" value><div class=" in SETTINGSheadline-collapse" >No Room codes are available</div>CHANNEL MANAGER<div class="mw-collapsible-content">During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"'

==Charge virtual credit cards ==Virtual cards can be set You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to be auto charged at the date check why they become validdo not return any rooms. To use this option set "Virtual Cards" = Yes</div></div>

If <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is being unexpectedly closed at Booking.com</div><div class="mw-collapsible-content">The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you manually charge virtual credit cards please note that they can only be charged when they become validhave prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

<div class="mw-collapsible mw-collapsed"><div Note: This option is available for customers who class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use [[Stripe|Stripe]]* or @ in the message text). If you set </div></div><div class="mw-collapsible mw-collapsed"><div class="Virtual Cardsheadline-collapse" >Credit card details are missing in Beds24</div><div class= Yes without Stripe activated "mw-collapsible-content">When Booking.com sends the system credit card number it will create be available in the "Payments and Charges" tab of the booking unless it has been stored in a pending payment which can not be collectedthird party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.

<embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo> ==Different invoice templates ==*If you need a different invoice template there is no Security Code item in the host notification email, the CVC was not collected or sent for the bookings from this channel you can use the [[Invoicees|invoicee]] functionbooking. ==Reviews==To access Booking.com reviews from may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Modulerep if this is occurring and you require this information. =Disconnect=*Unticking "Inventory If credit card details are always missing and Prices" you require them, please ask Booking.com to collect and "Bookings" will stop send credit card details to Beds24 sending data to *If Booking.com. This will normally sends credit card details but did not remove the data from Booking.com do so for a specific booking and it will still be bookable.*To completely disconnect the channel manager you always want a card as security, please log into your ask Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24exclusively accept bookings with a credit card number.</div></div>

<div class=Trouble shooting="mw-collapsible mw-collapsed"><div class=="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class=="mw-collapsible-content">

 <span class="" style="color: #f3e504; font-size: 250150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Actual Price Data" Button to check which prices and availability will send.==Missing credit card details==When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC. *If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number. ==No Room codes are available== During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"'  You will see the list of Rooms</div></Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not return any rooms.div>

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

'''Access denied''' or '''Hotel not allowed for connection type'''<div class="mw-collapsible mw-collapsed"><div *Click on class="Connection Statusheadline-collapse" to check that the connection is properly activated.> OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div> **If you see <div class="Statusmw-collapsible-content" = Pending Property you need to confirm the connection in >Send us a Support Ticket, so we can correct your Bookingpricing model.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> You have not activated the connection in the bookingBooking.com extranetdoes not allow you to send a single price. Please log into your bookingSet "Booking.com extranet and activate the connection.Rate Type"= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com does not allow you to send a single priceextranet. Set "Booking.com Rate Type"= One Price</div></div>

'''OBP_PRICING_PASSED_FOR_DEFAULT_RATE'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> Your Booking.com Rate Type is "Per Occupancy"considers the price you want to send varies significantly from the prices which are already in Booking. The system will automatically adjust your rate type so prices for different occupancies can sendcom, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).

'''OCCUPANCY_NOT_VALID''' Check that "Max guests" set Either adjust your price in SETTINGS->PROPERTIES->ROOMS->SETUP is Beds24 or try to change the same as the occupancy you have set for the room in your limitation at Booking.com extranet.</div></div>

'''TAG_HAS_INVALID_VALUE ''' 1. Your connection type does not allow the use the the Booking.com content API. If you have set to use <div class="Occupancy Pricingmw-collapsible mw-collapsed" in Beds24 we can not automatically adjust your settings in Booking.com. Log into Booking.com, stop the connection and request a new one with Content API.><div 2. Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to class="Standard" and set the Pricing model in Beds24 to "Per Dayheadline-collapse".   '''Did not set price to xx.xx on date xxxx-xx-xx1 for Room xx and occupancy x because the room has a max occupancy of x.''' You are trying to send a price for a number of guests which is higher than the number of guests Booking.com has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Booking.com and if required adjust your prices.  '''WARN_PRICE_TOO_LOW_LIMIT''' Booking.com expects a price in a certain price range. Either adjust your price in Beds24 or try to change the limitation at Booking.com  '''> Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE''' </div><div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One PricePer Day Pricing

If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''Not allowed to update Single Use Rate for Roomor '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. You can only update Booking.com requires Rate Plans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the bed price be sent to them as error message Search box and click on the room pricepriceand and selcet and ID which you see when you click 'Get codes'. Therefore they do not accept a single price for *Please double check your Fixed prices and Daily prices and select a dorm. Set "valid Booking.com Rate Type"= One Pricerate id from the list in 'get codes'. If you want to You can only send a single price prices for other rooms ask active Booking.com to set up a "Single" rate id for thesecodes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rooms to Sell were set below the Minimum Contracted rooms for these datesor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> You can only update rooms which show when you click on 'Get codes'.If you do have agreed to supply a minimum number of rooms to room with this ID ask Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimumactivate it. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure It is activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select cannot set occupancy_price for a valid Booking.com child rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click 123456789, since they are automatically set based on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and ratesRate Relations.

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit'on the Rate id identified in the error message, then 'Room is not activeEdit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'' or 'Option 2''ROOM_NOT_ACTIVE'*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes'list. Booking*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com has not activated rate id is selected from the room for selling'get codes' list. Please ask *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com to activate it and check remove the room Rate plan id is correct.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate 123456 cannot be updated via class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content">You are trying to update a non-XML''' This rate has not been activated for channel management. Ask Log into your Booking.com to activate itextranet remove the rate. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did class="headline-collapse" > Room reservation does not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''belong to this hotel reservation</div><div class="mw-collapsible-content"> You have guaranteed and to have a minimum number of rooms to sell on The booking was already cancelled in Booking.com but before the channel manager is sending a lower quantity than contractedChannel synchronisation. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>

'''Rate does not exist'''<div class="mw-collapsible mw-collapsed"><div You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate> Message thread not found</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you have received a notification from 1. The Booking.com that connection for the property does not allow the use of the connection is readymessaging API. *If not please check in the Please log into Booking.com extranet that the connection has been requestedand and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png *2. You have assigned or moved the booking into a room that is in a different property than originally booked. If yes please check the you want to use messaging with Booking.com hotel id you have entered is correct and does not have blank spacescan move/assign booking only to rooms in the same property as the one originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user'''' class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Check if Ensure you do not have received a notification from any special characters in the message text that could fail the Booking.com that the connection is readySecurity checks. (For example do not use *If not please check or @ in the Booking.com extranet that the connection has been requestedmessage text). *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

'''room/rate combination is not active''' <div class="mw-collapsible mw-collapsed"><div Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate>Message failed to send to reservation 12345678 - content or attachment is required</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''Room reservation does not belong to 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this hotel reservation'''booking. The *Open the booking was already cancelled go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Booking.com before the Channel synchronisationSubject, Plain Text Field and HTML Field.

'''Code 150 - Changes are 2. Auto action should not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want send a message to modify latitudethe guest, longitude, property name, address'go to the Messaging tab in the Auto action and set 'Sending Message' This means that changes = NO (to certain values like language, latitude, longitudeor Internal) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.</div></div>

<div class= FAQ "mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div>'''Will I receive notifications on new bookings?'''<div class="mw-collapsible-content">Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

After <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you activate use dependencies you can only assign the bookings into a room in the channel manager same property as the channel will stop sending notificationsroom which is mapped to Booking. You will receive them from Beds24 insteadcom.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">Booking.com does not allow you to mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.</div></div>

The channel confirms the booking with <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the guestBooking. Beds24 will not sent a confirmation messagecom Extranet. If There is no problem at all and you want to send one as well you can set up an Auto Action Emailshould ignore the rest of the text on the screen.</div></div>

'''How do I modify or cancel <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a booking?'''maximum occupancy of 4. You cannot set an occupancy_price for an occupancy of 5 for rate 123456783

Bookings coming from a channel should be modified by the channel. Cancelling a booking Check that "Max guests" set in Beds24 will not cancel {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the booking in Booking.com and can cause a double booking. Please ask booking.com or same as the guest to cancel occupancy you have set for the booking room in your Booking.com and the cancellation will be sent to Beds24extranet. </div></div>

If for some reason you need =Disconnect=*Set 'Enable' to make a change in 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and do not want it will still be bookable.*To completely disconnect the channel to override it, you can set "Allow manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Modifications" = No ("Details" tab of Manager from the booking")drop-down menu. If you have changed Click the Deactivate button to cancel the room you can set "Allow Channel Modifications" = All but not room changesconnection to Beds24.

'''= FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How can do I access credit card detailsset this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will need a property in Beds24 for each property you have on Booking.com so you can connect them so each Booking.com property ID or hotel ID requires one property in Beds24.</div></div>

This is how you <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can [[View_Credit_Card_Details| view credit card details]]handle multiple properties in one account. It doesn't matter whether the Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they properties are sent to you. Contact your in different Booking.com rep if this is occurring and you require this information to always be sentaccounts.</div></div>

'''How do <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Will I add a promotion or special pricereceive notifications on new bookings?'''</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the "Latest Bookings" module. </div></div>

You can set up promotions directly in Beds24 in SETTINGS<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >CHANNEL MANAGERDo guests receive a confirmation?'''</div><div class="mw-BOOKINGcollapsible-content">The channel confirms the booking with the guest. Beds24 will not sent an additional confirmation message to the guest.COM-PROMOTIONS If you want to send an additional confirmation or in welcome message for the Booking.com extranetguest you can set up an Auto Action Email.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs modify or feescancel a booking?'''</div><div class="mw-collapsible-content">You can request Booking.com to cancel the booking or report changed stay dates from the "Details" tab of the bookings.

Extra Costs, eOtherwise bookings coming from a channel should be modified by the channel.gJust changing the status of a booking in Beds24 to "Cancelled" will not cancel the booking in Booking. tax, cleaning fee, service charge com and can be set directly in the channels extranetcause a double booking.

'''Can I send different prices If for different minimum stays or for different numbers some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of guests?'''the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes. If you do this you will need to manage all changes manually. </div></div>

Yes. You <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How can do this either with I access credit card details?'''</div><div class="derivedmw-collapsible-content" prices >This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or multiple rates idsCCV unless you specifically request they are sent to you. Contact Booking. See the "Multiple rates" section of com support if this is occurring and you require this pageinformation to always be sent. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add a promotion for Booking.com?''' have multiple </div><div class="mw-collapsible-content">You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com hotel idsextranet. How do I set this up?'''</div></div>

The system can handle multiple properties <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs or fees?'''</div><div class="mw-collapsible-content">Extras taxes and fees will not automatically send or update. Set/change these in one accountyour Booking. Each com Extranet unless you want to manage your full Booking.com hotel requires one property in content from Beds24.*Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Can I have multiple Booking.com accounts. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. It doesn't matter whether the Booking.com properties are in If you have different prices for different Booking.com accounts. Each Booking.com property still requires one property in minimum stays Beds24, thoughwill send these. '''What to do when I receive an overbooking?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Why did a booking not import?'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Why is the price for the booking wrong?'''</div><div class="mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

'''What are contracted rooms?'''<div class="mw-collapsible mw-collapsed"> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  '''<div class="headline-collapse" > What do I do when I have a no show?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class="mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com. '''I originally set my connection as a one-way connection, now I want a two-way connection'''</div></div>