Changes

<div class="heading">Booking.com: Syncronize Synchronize Bookings, Prices and Availability</div> This page is about the menu SETTINGS {{#fas:cog}} ->(SETTINGS) CHANNEL MANAGER -> BOOKING.COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions if you want to import]] properties from Booking.com to Beds24. </div>  

=Capabilities What you should know and limitationsdo before getting started=<div class="bluebox">These instructions explain how to connect existing listings on '''As a longstanding Booking.comPremier Partner Beds24 can offer you advanced functionality and many convenience functions. If Once set up you can manage everything directly from Beds24 which will save you do not yet have a listing time and/or a make working with Booking.com accout you can really easy. ''' Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com:_Create_and_update_properties_and_rooms_on_Bookingdemands prices to be sent from Beds24 so you will not be able to set prices the Booking.com|create it directly from Beds24]]extranet after the connection has been enabled.

All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilities and Limitations=='''With this connection you can :'''*export send prices, and availability **send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create *report no-shows date changes and guest misconduct to Booking.com rate plans**report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com(go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.com promotions

If '''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to export inventory manage your full Booking.com demands prices to be sent content from Beds24 so . *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will not be able need to set accept the booking in the your Booking.com extranet after and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the connection has been enablednext update but you have the option to push them manually if you require an instant update.

Changes ==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to availability "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and prices occupancy will be instantly sent . Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to the channeluse daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. Changes The room price will send for settings specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for example minimum stays"Extra Person", or quantity "Extra child" and discounts set in the "Discounts" tab of rooms the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 or the multiplier will prices you want to send with to Booking.com need to to be the next update. Click on right price for "Updatebase number of guests" if in Booking.com so Booking.com can calculate correctly.*#If you want to push send prices for different occupancies from Beds24, contact Booking.com and ask them through instantlyto remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

Bookings with payment collected by For dorms Booking.com will show requires the payment amount collected bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a payment single price for other rooms you can create additional rate plans for single use in the "Invoice" tab of the booking[[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].

=Before you connectConnect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings===Familiarize yourself with This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the channel manager==details for each step.<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 250%;collapse" >{{#fasStep 1:lightbulb}} Initiate the connection in Booking.com</spandiv><div class="mw-collapsible-content"> [[:Category:Channel Manager|Learn]] how the channel manager works.

==Make sure 1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you have suitable prices set up in Beds24==When the connection is activated a Booking.com will remove all price and availability details on the group account log to Booking.com extranet and replace them with the data sent from Beds24. Therefore prices go to ACCOUNT > CONNECTIVITY PROVIDER and availability of all rooms must be set up in select Beds24 before connectingas channel manager from there.

We can only send availability if you have set up prices which are activated for this channel2. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices Search for channels]]Beds24.

Our connection with Booking3. Tick all tick boxes.com supports these pricing models:

14. '''Per Occupancy Pricing (OBP)''' - If your Booking.com Rate Type is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. *If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in Complete the "Discounts" tab rest of the rate can not be senton screen instructions.

2. '''Per Day Pricing (Standard)''' [[Image:extranet- If your Bookingbooking.com Rate Type is "Per Day Pricing / Standard" you will need a price for the maximum room occupancy. *If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. *If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. *If you want to send an additional "Single" price Booking.com needs to activate the single price option. After this is done you can set the Booking.com Rate Type to '''Per Day Pricing + Single'''. png|500px|link=]]<span style=color[[Media:#fe746c;“ >{{#fas:exclamationextranet-triangle}} </span> Derived pricing at Booking.com is not longer available. If you use derived (RLO) prices where Booking.com calculates prices for different occupancies from the standard price sent from Beds24 they do not allow you to send a single pricebooking. png|view large]]

You <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can now send Occupancy based prices with Daily prices then export inventory to Booking.com and import bookings from Booking.com. If you select only "Reservations" or multiple only "Ratesand Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you. </div></div>

*If you want to offer multiple price options for example a non<div class="mw-refundable rate or collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGSproperty ID</div><div class="mw->CHANNEL MANAGERcollapsible-content">BOOKING#Copy your Booking.COM-com hotel ID and paste it into the "Hotel Id " field#Press SAVE</div></div>MANAGE RATE PLANS]].

For '''dorms''' Booking.com requires <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your rooms </div><div class="mw-collapsible-content">#Click on the bed price be sent "Get Code" link next to them as the room price. Therefore they do not accept id setting, a single price for a dormlist of room Ids will be retrieved from Booking. Make sure you set "com and displayed#Choose the Booking.com Rate Type"= One Price. If room you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER-map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div>BOOKING.COM-</div>MANAGE RATE PLANS]].

<span stylediv class=color:#fe746c;“ "mw-collapsible mw-collapsed">{{#fas:exclamation<div class="headline-triangle}} </spancollapse" > Step 4: Map your Booking.com does not support occupancy pricing for dormsrate plans</div><div class="mw-collapsible-content">'''1. If you have dorms log into your only one Booking.com account and change your pricing model to rate plan'''#Click on the "StandardGet Code" link next to the rate id setting and set a list of rate Ids will be retrieved from Booking.com for the Pricing model in Beds24 saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to "Per Day".the rate plan Id setting#Press SAVE

<span class='''2. If you have more than one Booking.com rate plan'''#Click on the "Get Code" style="color: link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#f3e504; font-size: 250%;" Open the prices (PRICES >{{#fas:lightbulb}} <Daily Prices/span> This tutorial explains how Fixed Prices) which you want to [[Setting_Prices_for_Booking_Channels|set prices for channels]]send your other Booking.com rate plans#Click on "Get Codes" and choose the Booking.com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

<div class==Set extras, taxes and credit card rules in your "warning">{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com extranet==makes available when you click on "Upsell ItemsGet Codes" can . Do not be exported to enter any other numbers. Linked prices (slave or child rate plans) on Booking.comi. If required you e. for refundable/non refundable options can enter extras and fees directly not update from Beds24. Deactivate these in Booking.com.</div>

<div class="mw-collapsible mw-collapsed"><div class=Make sure your "headline-collapse" > Step 5: Enable rooms and room types in Beds24 match your set up in Booking.com=</div><div class="mw-collapsible-content">If you sell #Scroll down to the rooms individually at another channel or your own web site and want to sell them on Booking.com as a set "roomtypeEnable" with a quantity of more than one = Enabled#If you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].have multiple room types repeat for each room#Press SAVE</div></div>

<div class=The set "mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up processor down or for currency conversion (optional)</div><div class="mw-collapsible-content">Setting up You can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the connection is a 4 step process:"Multiplier" field

Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%) You request .*Lower prices can be sent with a connection on Bookingmultiplier less than 1: '''*0.com extranet85''' will send 85% of the normal price (i. Nothing changese. You are still bookable according to lowered by 15%).*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the prices and inventory booking by 1.23.*For currency conversion you have set in can also use currency conversion template variables. All currencies supported by the Bookingbooking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.com extranet**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.</div></div>

2) Beds24 accepts your request<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking. Nothing changes. You are still bookable according com</div><div class="mw-collapsible-content">#Click on the "Price Data" Button to the check which prices and inventory availability will send.#If you have set in the Booking.com extranetmultiple room types repeat for each room.</div></div>

Between step 2 <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and 3 /or Expedia you can import them directly from the channel as well#If you have bookings from other sources you should map your rooms and ratescan add these manually in the Calendar, check everything and via the "Add booking" button at the top or import existing bookings them from Bookinga .com csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to block close additional dates or limit check-in and/or check-out you can use the booked dates."Override" function in the Calendar</div></div>

3) You enable <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the connection</div><div class="mw-collapsible-content">When you activate the connection in Booking.com. This is when Booking.com removes will remove your inventory prices and rates availability from their system and you are temporarily not bookablereplace them with the prices and availability sent from the channel manager.

4) Beds24 sends You can activate the connection when your mapping and prices are correct and availability to Bookingyou have added all upcoming bookings.com. You are bookable again. To send the update immediately click the *Press "Activate Connection" and then "UpdateActivate Connection Now" buttons in the channel manager settings.

Bookings are <div class="warning">{{#fas:exclamation-triangle}} If you have dorms: Do not removed from activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com extranet. Existing and new bookings are always visible in We will then manually adjust your settings so the Booking.com extranetconnection can work.</div> </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional)</div><div class=1"mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. Initiate the connection in If you have Auto-Replenishment enabled, Booking.com==Initiate will not wait for the connection update sent from Beds24 but will automatically re-open the property menu within closed room when a guest cancels even if you have a booking from another source. You can opt-out of the bookingfeature by following these steps:*Log into your Booking.com extranet and then do account*Click on the Beds24 setup.Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature</div></div>

1) Login <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11: Check that the connection is working properly</div><div class="mw-collapsible-content">Click "Refresh" for the Connection Status to check the status of your property at Booking.com and go to ACCOUNT->CHANNEL MANAGERcoms end. If you do not see this option contact Booking.com and tell them you want to use a channel manager

2) Click If you are receiving error messages check in the Start button "Common Errors" section why you are receiving the error and search for BEDS24how to fix it.

<embedvideo service="youtube">httpsThe connection is working if and your property is selling if *you do not receive any erros*you see Connection Status:XML Active and Hotel Status: Open //youtubookable *you are not receiving error messages *the display in the channel is correct.be/VYzWI-PDVYk</embedvideo>

3This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) Complete the rest CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on screen instructionsBooking.com. Check your Booking.com extranet for further information.</div></div>

=After the connection is activated=<div class="warning">{{#fas:exclamation-triangle}} Booking.com does currently offer two options:*If you choose "Connect me automatically Changes to availability and prices will be instantly sent to the provider" Bookingchannel.com Changes for settings for example minimum stays, or quantity of rooms or the multiplier will instantly remove your prices and availability. Choose this option only if your have check that your prices in Beds24 are all set up and ready to sendwith the next update.*If you choose Click on "Dont connect me automatically to the providerUpdate" if you can confirm the connection after you have done the setup in Beds24want to push them through instantly. </div> ==Communication with guests==You can communicate with Booking.com guest directly from Beds24.

It is possible to select a "one way" or "two way" connection Currently messaging with guests from Booking.com. The normal case is has following limitations: *Guests must click on "two wayView Messages" which will both export inventory in the email to login to Booking.com and import bookings answer from there.*If a guest hits "reply" on E-mail they received from Booking.com, Booking. If you select any of com does not send the "one way" options only one of these actions reply to Beds24 and will be performed and also not make the other must be manually maintained by youreply available in Booking.com. *Booking.com does not allow links in messages. Use attachments instead.

4) When ready you will receive a notification from BookingProperties can send messages to guests within the following time frames:*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.com*Currently, go guests can send messages to properties from the Channel Manager menu again and activate time of booking until 66 days after the connectioncheckout.

<div class==2. Set up and mapping in Beds24==1) Enter your Booking.com Hotel Id into SETTINGS -"warning"> CHANNEL MANAGER {{#fas:exclamation-> BOOKING.COM triangle}} "Hotel ID" setting and choose your "If you use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking.com Rate Type". Then scroll to the bottom of the page and click SAVE'''.</div>

2) Set #Add the component "Booking Price ImportAPI Messages" to either import your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the room price only or Auto Action to one of the room price plus unpaid extras (cleaning chargesAPI options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, local taxes etcplease log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.)png

3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate idallows . If you have this rate type jpg and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type png attachments but no links or you are not sure set "Bookingpdfs.com Rate Type "= "One Price "

<embedvideo service=Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the "youtubeInvoice">https://yoututab of the booking.be/-SbeMMSk8wc</embedvideo>

[[Image:bookingcomroomsVirtual cards can be set to be auto charged at the date they become valid.png|450px|linkTo use this option set "Auto Process Virtual Cards" =]][[Media:bookingcomrooms.png|view large]]Yes

Map Rates:*Click on the <div class="Get Codewarning" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com >{{#fas:exclamation-triangle}} This option is available for the saved room idcustomers who use [[Stripe|Stripe]].*Choose If you set "Virtual Cards" = Yes without Stripe activated the Booking.com rate id for this room and click on it. This system will normally create a pending payment which can not be the standard rate.*When the correct rate id has copied to the rate id setting, click Savecollected.</div>

[[Image:bookingcomratesA payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card.png|450px|link=]][[Media:bookingcomrates.png|view large]]

<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on If you manually charge virtual credit cards please note that they can only be charged after the "View Actual Data" Button to check which prices and availability will sendactivation date.

==3. If you have different price options i.e. refundable/non refundable rates=Report No-shows, invalid cards, date changes guest misconduct, meal plansrequest cancellations or restrict channel modifications===You will see buttons in the "Details" tab of the bookings which allow you to *Report No-shows*Report invalid cards*Report date changes *Report guest misconductBooking.com can support more than one price per room and day. *Request the booking to be cancelled

If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, do not want to allow channel modifications by default you can create additional rate plans change the setting for "Allow Channel Modifications" value" in [[Booking.com{{#fas:_Create_Booking.com_Rate_Plans_in_Beds24|cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].

[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if ===Info Codes for relevant information===Info Codes in the "Info" tab of the booking show you have multiple rate codes]]relevant information about the booking and the guest.

{| class="wikitable"! scope=4. If you want to mark your prices for Booking.com up or down or need currency conversion="col"| Code! scope="col"| UseYou can add a multiplier to your prices, add a '''*''' followed by the multiplier number to your hotel id.|-

Hotel id = '''123456*1| BOOKINGCOMCARD| invalid card reported to Booking.23'''com|-

'''123456*0| BOOKINGCOMVIRTCARD| Booking.85'''com sent a virtual card|-

will send 85% of the normal price (i.e. lowered by 15%)| BOOKINGCOMBANKTRANS| booking paid via bank transfer from Booking.com|-

'''123456*===Different invoice templates ===If you need a different invoice template for the bookings from this channel you can use the [CONVERT:IDR-EUR[Invoicees|invoicee]]''' will convert Indonesian Rupees to Eurosfunction.

'''123456*[CONVERT:IDR-EUR][/]0.85''' will convert Indonesian Rupees to Euros and lower the price by 5%. ==5. Limit the maximum number accepted bookings if you do not want to offer all rooms Reviews==By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel. ==6. Activate in Beds24 and Booking.com==1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button. [[Image:booking13.png|450px|link=]][[Media:booking13.png|view large]]  2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to To access Booking.com as available for new bookings. [[Image:Booking_com_12.png|450px|link=]][[Media:Booking_com_12.png|view large]]  3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported. [[Image:bookingcomactivate.png|450px|link=]][[Media:bookingcmactivate.png|view large]] 4) When all the set up in Beds24 is correct you can make the final step to confirm the connection (go live) reviews from the Booking.com extranet. [[Image:bookingconfirm.png|450px|link=]][[Media:bookingconfirm.png|view large]] You have to / can do this only if you initially selected "Dont automatically connect me to the provider". When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory. You can use DASHBOARD unlock the "Update" button DASHBORAD click on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened. 5) Click hamburger menu then on "Get Connection StatusExtentions" to see the connection is properly activated.  6) Import existing bookings from Booking.com  Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button. [[Image:booking15.png|450px|link=]][[Media:booking15.png|view large]] If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV. a. Export your bookings as CSV from booking.comb. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.  Follow the instructions on the page carefully so they import to the correct rooms. If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.  7) Once updated, check all your values in add the Booking.com extranet for correctness and if required make any adjustments to the settings to fix. 8) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”Review Module.

9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”. == 7. Check that the connection is working properly ==The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. == Setup problems==1) The room is being unexpectedly closed at Booking.com The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not unique" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com =Create and manage Booking.com promotions==Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING-COM->PROMOTIONS.

==Manage bookings===VAT value on extra itemsor add Booking.com Rate Plans==If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be usedTo manage your rate plans go to [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.Otherwise the VAT value defined in the Property booking rules will be usedCOM > RATE PLANS]]. ==Report NoIf you want to offer multiple price options for example a non-shows, Invalid cards refundable rate or restrict channel modifications==This screenshot shows specific settings for bookings from Bookingyour rate plan contains meals you can also create additional rate plans.com:

[[Image:bookingcom_manage.png|800px|link=]]=Limit the maximum number accepted bookings if you do not want to offer all rooms ==[[MediaBy default, all available rooms are sent to activated channels. In {{#fas:bookingcom_managecog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel.png|view large]]

If you want to not allow channel modifications by default you can change the setting for =Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse"Allow Channel Modifications>" valueRoom code is not unique" warning when saving in SETTINGSBeds24.</div><div class="mw-collapsible-content">CHANNEL MANAGEREach Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com which will cause overbookings. </div></div>

<div class="mw-collapsible mw-collapsed"><div class=Charge virtual credit cards ="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">Virtual cards can be set to be auto charged at During the date they become validSetup of your connection, click on 'Get the Booking. To use com Room and Rate Codes for this option set "Virtual CardsProperty Code" = Yes'

You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you manually charge virtual credit cards are sure you have rooms please note that they can only be charged when forward the RUID to Booking.com support and ask them to check why they become validdo not return any rooms.</div></div>

<div class="warningmw-collapsible mw-collapsed">{{#fas:exclamation<div class="headline-triangle}} This option collapse" >The room is available for customers who use [[Stripe|Stripe]]being unexpectedly closed at Booking. If you set com</div><div class="Virtual Cardsmw-collapsible-content" = Yes without Stripe activated >The channel manager will close the system will create a pending payment room on all dates which can do not be collectedhave a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

<embedvideo servicediv class="youtubemw-collapsible mw-collapsed"><div class="headline-collapse">https:Messages from Auto actions are not visible in Booking.com message centre'''</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).</youtu.bediv></Tdiv><div class="mw-I3CnXnvZQcollapsible mw-collapsed"><div class="headline-collapse" >Credit card details are missing in Beds24</embedvideodiv><div class="mw-collapsible-content">When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.

==Different invoice templates ==*If you need a different invoice template there is no Security Code item in the host notification email, the CVC was not collected or sent for the bookings from this channel you can use the [[Invoicees|invoicee]] functionbooking. ==Reviews==To access Booking.com reviews from may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Modulerep if this is occurring and you require this information. =Disconnect=*Unticking "Inventory If credit card details are always missing and Prices" you require them, please ask Booking.com to collect and "Bookings" will stop send credit card details to Beds24 sending data to *If Booking.com. This will normally sends credit card details but did not remove the data from Booking.com do so for a specific booking and it will still be bookable.*To completely disconnect the channel manager you always want a card as security, please log into your ask Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24exclusively accept bookings with a credit card number.</div></div>

<div class=Trouble shooting="mw-collapsible mw-collapsed"><div class=="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class=="mw-collapsible-content">

 <span class="" style="color: #f3e504; font-size: 250150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Actual Price Data" Button to check which prices and availability will send.==Missing credit card details==When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC. *If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number. ==No Room codes are available== During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"'  You will see the list of Rooms</div></Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not return any rooms.div>

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

'''Access denied''' or '''Hotel not allowed for connection type'''<div class="mw-collapsible mw-collapsed"><div *Click on class="Connection Statusheadline-collapse" to check that the connection is properly activated.> OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div> **If you see <div class="Statusmw-collapsible-content" = Pending Property you need to confirm the connection in >Send us a Support Ticket, so we can correct your Bookingpricing model.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> You have not activated the connection in the bookingBooking.com extranetdoes not allow you to send a single price. Please log into your bookingSet "Booking.com extranet and activate the connection.Rate Type"= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com does not allow you to send a single priceextranet. Set "Booking.com Rate Type"= One Price</div></div>

'''OBP_PRICING_PASSED_FOR_DEFAULT_RATE'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> Your Booking.com Rate Type is "Per Occupancy"considers the price you want to send varies significantly from the prices which are already in Booking. The system will automatically adjust your rate type so prices for different occupancies can sendcom, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).

'''OCCUPANCY_NOT_VALID''' Check that "Max guests" set Either adjust your price in SETTINGS->PROPERTIES->ROOMS->SETUP is Beds24 or try to change the same as the occupancy you have set for the room in your limitation at Booking.com extranet.</div></div>

'''TAG_HAS_INVALID_VALUE ''' 1. Your connection type does not allow the use the the Booking.com content API. If you have set to use <div class="Occupancy Pricingmw-collapsible mw-collapsed" in Beds24 we can not automatically adjust your settings in Booking.com. Log into Booking.com, stop the connection and request a new one with Content API.><div 2. Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to class="Standard" and set the Pricing model in Beds24 to "Per Dayheadline-collapse".   '''Did not set price to xx.xx on date xxxx-xx-xx1 for Room xx and occupancy x because the room has a max occupancy of x.''' You are trying to send a price for a number of guests which is higher than the number of guests Booking.com has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Booking.com and if required adjust your prices.  '''WARN_PRICE_TOO_LOW_LIMIT''' Booking.com expects a price in a certain price range. Either adjust your price in Beds24 or try to change the limitation at Booking.com  '''> Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE''' </div><div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One PricePer Day Pricing

If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''Not allowed to update Single Use Rate for Roomor '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. You can only update Booking.com requires Rate Plans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the bed price be sent to them as error message Search box and click on the room pricepriceand and selcet and ID which you see when you click 'Get codes'. Therefore they do not accept a single price for *Please double check your Fixed prices and Daily prices and select a dorm. Set "valid Booking.com Rate Type"= One Pricerate id from the list in 'get codes'. If you want to You can only send a single price prices for other rooms ask active Booking.com to set up a "Single" rate id for thesecodes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rooms to Sell were set below the Minimum Contracted rooms for these datesor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> You can only update rooms which show when you click on 'Get codes'.If you do have agreed to supply a minimum number of rooms to room with this ID ask Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimumactivate it. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure It is activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select cannot set occupancy_price for a valid Booking.com child rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click 123456789, since they are automatically set based on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and ratesRate Relations.

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit'on the Rate id identified in the error message, then 'Room is not activeEdit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'' or 'Option 2''ROOM_NOT_ACTIVE'*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes'list. Booking*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com has not activated rate id is selected from the room for selling'get codes' list. Please ask *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com to activate it and check remove the room Rate plan id is correct.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate 123456 cannot be updated via class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content">You are trying to update a non-XML''' This rate has not been activated for channel management. Ask Log into your Booking.com to activate itextranet remove the rate. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did class="headline-collapse" > Room reservation does not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''belong to this hotel reservation</div><div class="mw-collapsible-content"> You have guaranteed and to have a minimum number of rooms to sell on The booking was already cancelled in Booking.com but before the channel manager is sending a lower quantity than contractedChannel synchronisation. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>

'''Rate does not exist'''<div class="mw-collapsible mw-collapsed"><div You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate> Message thread not found</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you have received a notification from 1. The Booking.com that connection for the property does not allow the use of the connection is readymessaging API. *If not please check in the Please log into Booking.com extranet that the connection has been requestedand and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png *2. You have assigned or moved the booking into a room that is in a different property than originally booked. If yes please check the you want to use messaging with Booking.com hotel id you have entered is correct and does not have blank spacescan move/assign booking only to rooms in the same property as the one originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user'''' class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Check if Ensure you do not have received a notification from any special characters in the message text that could fail the Booking.com that the connection is readySecurity checks. (For example do not use *If not please check or @ in the Booking.com extranet that the connection has been requestedmessage text). *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

'''room/rate combination is not active''' <div class="mw-collapsible mw-collapsed"><div Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate>Message failed to send to reservation 12345678 - content or attachment is required</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''Room reservation does not belong to 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this hotel reservation'''booking. The *Open the booking was already cancelled go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Booking.com before the Channel synchronisationSubject, Plain Text Field and HTML Field.

'''Code 150 - Changes are 2. Auto action should not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want send a message to modify latitudethe guest, longitude, property name, address'go to the Messaging tab in the Auto action and set 'Sending Message' This means that changes = NO (to certain values like language, latitude, longitudeor Internal) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.</div></div>

<div class= FAQ "mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div>'''Will I receive notifications on new bookings?'''<div class="mw-collapsible-content">Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

After <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you activate use dependencies you can only assign the bookings into a room in the channel manager same property as the channel will stop sending notificationsroom which is mapped to Booking. You will receive them from Beds24 insteadcom.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">Booking.com does not allow you to mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.</div></div>

The channel confirms the booking with <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the guestBooking. Beds24 will not sent a confirmation messagecom Extranet. If There is no problem at all and you want to send one as well you can set up an Auto Action Emailshould ignore the rest of the text on the screen.</div></div>

'''How do I modify or cancel <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a booking?'''maximum occupancy of 4. You cannot set an occupancy_price for an occupancy of 5 for rate 123456783

Bookings coming from a channel should be modified by the channel. Cancelling a booking Check that "Max guests" set in Beds24 will not cancel {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the booking in Booking.com and can cause a double booking. Please ask booking.com or same as the guest to cancel occupancy you have set for the booking room in your Booking.com and the cancellation will be sent to Beds24extranet. </div></div>

If for some reason you need =Disconnect=*Set 'Enable' to make a change in 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and do not want it will still be bookable.*To completely disconnect the channel to override it, you can set "Allow manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Modifications" = No ("Details" tab of Manager from the booking")drop-down menu. If you have changed Click the Deactivate button to cancel the room you can set "Allow Channel Modifications" = All but not room changesconnection to Beds24.

'''= FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How can do I access credit card detailsset this up?'''</div>This is how you <div class="mw-collapsible-content">Beds24 can [[View_Credit_Card_Details| view credit card details]]handle multiple properties in one account. You will need a property in Beds24 for each property you have on Booking.com may sometimes withhold the credit card number or CCV unless so you specifically request they are sent to you. Contact your can connect them so each Booking.com rep if this is occurring and you require this information to always be sentproperty ID or hotel ID requires one property in Beds24. '''How do I add a promotion or special price?'''</div></div>

You can <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up promotions directly in Beds24 in SETTINGS-? '''</div>CHANNEL MANAGER<div class="mw-BOOKING.COMcollapsible-PROMOTIONS or content">The system can handle multiple properties in one account. It doesn't matter whether the Booking.com extranetproperties are in different Booking.com accounts. </div></div>

'''How do <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Will I add extra costs or feesreceive notifications on new bookings?'''</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the "Latest Bookings" module. </div></div>

Extra Costs, e<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">The channel confirms the booking with the guest.gBeds24 will not sent an additional confirmation message to the guest. tax, cleaning fee, service charge If you want to send an additional confirmation or welcome message for the guest you can be set directly in the channels extranetup an Auto Action Email. </div></div>

'''Can <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I send different prices for different minimum stays modify or for different numbers of guestscancel a booking?'''</div><div class="mw-collapsible-content">You can request Booking.com to cancel the booking or report changed stay dates from the "Details" tab of the bookings.

Yes. You can do this either with occupancy based Daily Prices or multiple rates idsOtherwise bookings coming from a channel should be modified by the channel. See Just changing the status of a booking in Beds24 to "Multiple ratesCancelled" section of this page will not cancel the booking in Booking.com and can cause a double booking.

''' If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have multiple Bookingchanged the room you can set "Allow Channel Modifications" = All except room changes.com hotel ids. How If you do I set this up?'''you will need to manage all changes manually. </div></div>

The system <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How can handle multiple properties in one accountI access credit card details?'''</div><div class="mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Each Contact Booking.com hotel requires one property in Beds24support if this is occurring and you require this information to always be sent.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I have multiple add a promotion for Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com extranet.</div></div>

The system can handle multiple properties in one account. It doesn<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs or fees?'''t matter whether the Booking</div><div class="mw-collapsible-content">Extras taxes and fees will not automatically send or update.com properties are Set/change these in different your Booking.com accounts. Each Extranet unless you want to manage your full Booking.com property still requires one property in content from Beds24, though.*Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

'''What to do when <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Can I receive an overbookingsend different prices for different minimum stays or for different numbers of guests?'''</div><div class="mw-collapsible-content">Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in your prices. If you have different prices for different minimum stays Beds24 will send these.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Why did a booking not import?'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Why is the price for the booking wrong?'''</div><div class="mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

'''What are contracted rooms?'''<div class="mw-collapsible mw-collapsed"> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  '''<div class="headline-collapse" > What do I do when I have a no show?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class="mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com. '''I originally set my connection as a one-way connection, now I want a two-way connection'''</div></div>