Changes

<div class="heading">Booking.com: Syncronize Synchronize Bookings, Prices and Availability</div> This page is about the menu SETTINGS {{#fas:cog}} ->(SETTINGS) CHANNEL MANAGER -> BOOKING.COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com

<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import ]] properties from Booking.com to Beds24. </div>

=Capabilities What you should know and limitationsdo before getting started=<div class="bluebox">These instructions explain how to connect existing listings on '''As a longstanding Booking.com. If Premier Partner Beds24 can offer you do not yet have a listing advanced functionality and/or a Bookingmany convenience functions.com accout Once set up you can [[manage everything directly from Beds24 which will save you time and make working with Booking.com:_Create_and_update_properties_and_rooms_on_Booking.com|create it directly from Beds24]]really easy.'''

Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.  All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilities and Limitations=='''With this connection you can :'''*export send prices, and availability **send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create *report no-shows date changes and guest misconduct to Booking.com rate plans**report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com(go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.com promotions

If you want to export inventory Booking.com demands prices to be sent from Beds24 so you will not be able to set in the Booking.com extranet after the connection has been enabled. Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below.  Bookings with payment collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking. =Before you connect===Familiarize yourself with the channel manager==<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> [[:Category:Channel Manager|Learn]] how the channel manager works. ==Make sure you have suitable prices set up in Beds24==<div class="warning">{{#fas:exclamation-triangle}} When the connection is activated, Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. </div>  We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. Our connection with Booking.com supports these pricing models: 1. '''Per Occupancy Pricing (OBP)Limitations:''' - If your Booking.com Rate Type is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. *If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.*If you use rates 1 person, 2 person Extras taxes and room price fees will not automatically sendor update. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set Set/change these in the "Discounts" tab of the rate can not be sent.  2. '''Per Day Pricing (Standard)''' - If your Booking.com Rate Type is "Per Day Pricing / Standard" Extranet unless you will need a price for the maximum room occupancy. *If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. *If you use daily prices with "Extra Person" prices want to manage your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. *If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. *If you want to send an additional "Single" price Booking.com needs to activate the single price option. After this is done you can set the Booking.com Rate Type to '''Per Day Pricing + Single'''. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Derived pricing at Booking.com is not longer available. If you use derived (RLO) prices where Booking.com calculates prices for different occupancies from the standard price sent content from Beds24 they do not allow you to send a single price.  You can now send Occupancy based prices with Daily prices or multiple Rates.  *If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]. For '''dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day". <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. ==Extras, taxes and credit card rules in your Booking.com extranet=="Upsell Items" can not be exported to Booking.com. If required you can enter extras and fees directly in Bookingimports only confirmed bookings.com. If you have set up additional taxes in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS that have the exact same name as your additional taxes in Booking.com, they can be imported as taxes during the booking import.  Booking.com does not send a tax rate for extras. Therefore, for extras, the VAT rate of the accommodation is applied by default. If an extra (e.g. breakfast) has a different tax rate, this vat rate can only be applied to imported bookings, if you have an extra with the exact same wording in {{{#fas:cog}}. (CONFIGURATION) ACCOMMODATIONS > UPSELLING. Translated with www.DeepL.com/Translator (free version) If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24.  ==Make sure your rooms and room types in Beds24 match your set up in Booking.com==If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtypeRequests" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]. =The set up process=Setting up the connection is a 4 step process: 1) You request a connection on Booking.com extranet. Nothing changes. You are still bookable according will need to accept the prices and inventory you have set booking in the Booking.com extranet. 2) Beds24 accepts your request. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet. Between step 2 and 3 you should map your rooms and rates, check everything and they will import existing bookings from Bookingonce they are confirmed.com *Changes to block the booked dates. 3) You enable the connection in Booking.com. This is when Booking.com removes your inventory availability and rates and you are temporarily not bookable. 4) Beds24 sends prices and availability will be instantly sent to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings. Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet. ==1. Initiate the connection in Booking.com==Initiate the connection from the property menu within the booking.com extranet and then do the Beds24 setup. 1) Login Changes to Booking.com and go to ACCOUNT->CHANNEL MANAGER. If you do not see this option contact Booking.com and tell them you want to use a channel manager 2) Click the Start button and search settings for BEDS24. <embedvideo service="youtube">https://youtu.be/VYzWI-PDVYk</embedvideo> 3) Complete the rest example minimum stays, or quantity of the on screen instructions. <div class="warning">{{#fas:exclamation-triangle}} rooms Booking.com does currently offer two options:*If you choose "Connect me automatically to or the provider" Booking.com multiplier will instantly remove your prices and availability. Choose this option only if your have check that your prices in Beds24 are all set up and ready to send.*If you choose "Dont connect me automatically to with the provider" you can confirm the connection after next update but you have done the setup in Beds24. </div>    It is possible option to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be push them manually maintained by if yourequire an instant update.  4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection. ==2. Set up and mapping in Beds24==1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and choose your "Booking.com Rate Type". Then scroll to the bottom of the page and click SAVE'''. [[Image:bookingcom1.png|450px|link=]][[Media:bookingcom1.png|view large]] 2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.) 3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price " 

4==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP) Mapping''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

Map Rooms:*Click on For dorms Booking.com requires the "Get Code" link next bed price be sent to them as the room id setting, price. They do not accept a single price for a list of room ids dorm. Therefore we will be retrieved from have to manually adjust your pricing model. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com and displayed:_Create_Booking.*Choose the Bookingcom_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.com room you want to map to the Beds24 room and click on it.*When the correct room id has copied to the room id setting, click SaveCOM > RATE PLANS]].

[[Image:bookingcomrooms=Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.png|450px|link<div class="mw-collapsible mw-collapsed"><div class=]]"headline-collapse" > [[MediaStep 1:bookingcomroomsInitiate the connection in Booking.png|view large]]com</div><div class="mw-collapsible-content">

Map Rates:*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking2.com Search for the saved room id.*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click SaveBeds24.

[[Image:bookingcomrates3.png|450px|link=]][[Media:bookingcomratesTick all tick boxes.png|view large]]

<span class="" style="color[[Image: #f3e504; fontextranet-sizebooking.png|500px|link=]][[Media: 250%;" >{{#fas:lightbulb}} </span> <span style="fontextranet-weight: bold;" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will sendbooking.png|view large]]

<span class="" style=3. If "color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you have different price options ineed to select both "Reservations" and "Rates and Availability".eBeds24 can then export inventory to Booking. refundable/non refundable rates, meal plans==com and import bookings from Booking.com can support more than . If you select only "Reservations" or only "Rates and Availability" you only have a "one price per room and day-way" connection meaning the action you did not select must be manually maintained by you. </div></div>

If you need additional rate plans, for example a for different occupancies, or a non<div class="mw-refundable rate, or collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGSproperty ID</div><div class="mw->CHANNEL MANAGERcollapsible-content">BOOKING#Copy your Booking.COM-com hotel ID and paste it into the "Hotel Id " field#Press SAVE</div></div>MANAGE RATE PLANS]].

[[Setting_Prices_for_Booking_Channels<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your rooms </div><div class="mw-collapsible-content">#Mapping_channel_rate_codes|Please use these mapping instructions if Click on the "Get Code" link next to the room id setting, a list of room Ids will be retrieved from Booking.com and displayed#Choose the Booking.com room you have multiple rate codes]].want to map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4. If you want to mark : Map your prices for Booking.com up or down or need currency conversion=rate plans</div><div class="mw-collapsible-content">You can add a multiplier to your prices, add a '''*1. If you have only one Booking.com rate plan''' followed by #Click on the multiplier number "Get Code" link next to your hotel the rate idsetting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

Hotel id <div class= '''123456*1"warning">{{#fas:exclamation-triangle}} You can only map the rate plans Booking.23'''com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com i.e. for refundable/non refundable options can not update from Beds24. Deactivate these in Booking.com </div>

Lower prices can be sent with a multiplier less than 1<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5:Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the rooms and set "Enable" = Enabled#If you have multiple room types repeat for each room#Press SAVE</div></div>

'''123456*0.85'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > will send 85% of the normal price Step 6: Set a multiplier to mark your prices up or down or for currency conversion (i.e. lowered by 15%optional).</div>To convert the price of bookings imported from the channel <div class="mw-collapsible-content">You can add a multiplier to your prices, add a '''*''' AFTER followed by the multiplier: '''123456*1.23*''' will divide the price of the booking by 1.23.  For currency conversion you can also use currency conversion template variables. All currencies supported by number in the booking page currency selector can be used."Multiplier" field

'''123456*[CONVERT<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7:IDRCheck what will send to Booking.com</div><div class="mw-EUR]''' collapsible-content">#Click on the "Price Data" Button to check which prices and availability will convert Indonesian Rupees to Eurossend.#If you have multiple room types repeat for each room.</div></div>

'''123456*[CONVERT<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8:IDRImport upcoming bookings</div><div class="mw-EUR][collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/]0or Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .85''' will convert Indonesian Rupees csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to Euros close additional dates or limit check-in and lower /or check-out you can use the price by 5%."Override" function in the Calendar</div></div>

<div class="mw-collapsible mw-collapsed"><div class=5. Limit "headline-collapse" > Step 9: Activate the maximum number accepted bookings if you do not want to offer all rooms connection</div><div class==By default all available rooms are sent to activated channels. In SETTINGS"mw->CHANNEL MANAGERcollapsible-content">CHANNEL INVENTORY limit When you activate the connection Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent from the number of accepted bookings for this channelmanager.

==6. Activate in Beds24 and Booking.com==1) You can view activate the live availability connection when your mapping and prices that will be sent to Bookingare correct and you have added all upcoming bookings.com before or after activating using the *Press "Activate Connection" and then "View actual dataActivate Connection Now" button.

[[Image<div class="warning">{{#fas:exclamation-triangle}} If you have dorms:booking13Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work.png|450px|link=]]</div> [[Media:booking13.png|view large]]</div></div>

2) Make sure your inventory <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11: Check that the connection is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 working properly</div><div class="mw-collapsible-content">Click "Refresh" for those dates or using the inventory and override functions on Connection Status to check the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to status of your property at Booking.com as available for new bookingscoms end.

[[Image:Booking_com_12If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.png|450px|link=]][[Media:Booking_com_12.png|view large]]

3) Enable This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the connection property in Beds24 by ticking your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property"Inventory .*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and Rateshas been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" for each mapped room to check which prices and availability will send. If required adjust your prices and savinginventory.*Duplicate: This property has been found to be a duplicate of another property. *XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "BookingsOpen property" checkbox should already be ticked but tick it as well if it .*Closed:The property is not ticked closed and bookings should be importedno longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>

[[Image=After the connection is activated=<div class="warning">{{#fas:bookingcomactivateexclamation-triangle}} Changes to availability and prices will be instantly sent to the channel.png|450px|linkChanges for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. </div> ==Communication with guests==]][[Media:bookingcmactivateYou can communicate with Booking.com guest directly from Beds24.png|view large]]

4) When You can view all messages which Booking.com makes available from the set up in Beds24 is correct you can make "API Messages" component on the final step to confirm DASHBOARD and individual communication from the connection (go live) from "Messages" tab in the Booking.com extranetbooking.

[[Image:bookingconfirmYou and your guests will see the messages in Booking.png|450px|link=]][[Media:bookingconfirmcom Messaging Center.png|view large]]

You have Currently messaging with guests from Booking.com has following limitations: *Guests must click on "View Messages" in the email to / can do this only if you initially selected login to Booking.com and answer from there.*If a guest hits "Dont automatically connect me reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com. provider"*Booking.com does not allow links in messages. Use attachments instead.

When you go live your rates and inventory will be deleted from BookingProperties can send messages to guests within the following time frames:*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.com and a full reload will occur *Currently, guests can send messages to properties from your Beds24 Inventorythe time of booking until 66 days after the checkout.

You <div class="warning">{{#fas:exclamation-triangle}} If you use dependencies you can use only assign the bookings into a room in the same property as the "Update" button on each room which is mapped to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.</div>

6) Import existing bookings #Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from BookingBeds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com /images/6/69/Extranet-booking.png

Make sure the "Bookings" check box for each mapped room is ticked Booking.com allows .jpg and saved and then click the "Import existing bookings" button.png attachments but no links or pdfs.

[[Image<div class="warning">{{#fas:booking15exclamation-triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the Booking.png|450px|link=]][[Media:booking15com security checks, and the message will fail to send.png|view large]]</div>

If for any reason your existing ==Manage bookings do not import=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the dates could be reopened and resold"INVOICE" tab of the booking. To prevent this import the bookings via CSVIf not please refer to "Missing credit card details" in "Troubleshooting" section below.

aBookings with payments collected by Booking. Export your bookings com will show the payment amount collected as CSV from a payment in the "Invoice" tab of the booking.comb. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.

If this is also unsuccessful, block the booked dates in Virtual cards can be set to be auto charged at the beds24 calendardate they become valid. Please note that in To use this case cancellations and modifications will not be imported automatically. option set "Auto Process Virtual Cards" = Yes

7) Once updated, check all your values in the For Booking.com extranet for correctness and if required make any adjustments virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged. To do so create a rule with these settings to fixand specify it in the booking.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"

8) Channel collect payments will be shown in the booking invoice if SETTINGS-<div class="warning">CHANNEL MANAGER {{#fas:exclamation-> “Import Channel Collect Payments” triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set to “Yes”"Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>

9) You A payment rule can allow cancellation fees and commission values be specified to be attached to the pending payment, the payment rule can further manage the conditions to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set collect the payment, for example it could specify to “Yes”use virtual cards only and not a guest card.

== Setup problems==1) The room is being unexpectedly closed at BookingIf you manually charge virtual credit cards please note that they can only be charged after the activation date.com

The ===Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel manager modifications===You will close see buttons in the room on all dates "Details" tab of the bookings which do not have a valid price available for sending allow you to Booking.com. Make sure you have prices for *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the complete range of dates you are sending (1 year or 2 years)booking to be cancelled

2) If you do not want to allow channel modifications by default you can change the setting for "Allow Channel Modifications"Room code is not uniquevalue" warning when saving in Beds24{{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com =Create and manage Booking.com promotions=Promotions can be created, modified and deactivated in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. [[Booking.com:_Promotions|Click here =Info Codes for more relevant information and setup instructions.]] =Manage bookings===VAT value on extra items==If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules will be used. ==Report No-shows, Invalid cards or restrict channel modifications==This screenshot shows specific settings for bookings from Booking.com: [[Image:bookingcom_manage.png|800px|link=]][[Media:bookingcom_manage.png|view large]] If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER. <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo> ==Charge virtual credit cards ==Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes Virtual cards can be set to be auto charged at the date they become valid.  <div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div> If you manually charge virtual credit cards please note that they can only be charged on the check-out date. ==Different invoice templates ==If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. ==Reviews==To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module. ==Info Codes==Info Codes in the "Info" tab of the booking show you relvant relevant informationabout the booking and the guest.

| BOOKINGCOMVIRUTALCARDBOOKINGCOMVIRTCARD

| card could not sent send to Stripe

=Disconnect==VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.Otherwise, the VAT value defined in the Property booking rules will be used. ===Different invoice templates ===*Unticking If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. ==Reviews==To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions"Inventory and Prices" add the Booking.com Review Module. ==Create and "Bookings" will stop Beds24 sending data to manage Booking.compromotions==Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. This will not remove the data from [[Booking.com :_Promotions|Click here for more information and it will still be bookablesetup instructions.]] ==Manage or add Booking.com Rate Plans==*To completely disconnect the channel manager please log into manage your rate plans go to [[Booking.com extranet and click on the Account icon in the top right-hand corner:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. Select Channel Manager from the dropIf you want to offer multiple price options for example a non-down menurefundable rate or your rate plan contains meals you can also create additional rate plans. Click  ==Limit the Deactivate button maximum number accepted bookings if you do not want to cancel offer all rooms ==By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the connection to Beds24number of accepted bookings for this channel.

=Trouble shootingTroubleshooting===Deleting a rate or price Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24 will not delete the price in Booking.com=</div><div class="mw-collapsible-content">If you need to close a rate at Each Booking.com, make the rate room id unbookable at is unique and can be mapped to only one room in Beds24, for example by closing . If you enter the room or removing the price and wait for it to update at same Booking.com. Only room id more than once the rate has closed at room updates will overwrite each other causing inaccurate information being sent to Booking.com it is safe to remove it from Beds24which will cause overbookings.</div></div>

You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">As long as the rate has at least a price for 1 day in During the next yearSetup of your connection, all click on 'Get the other dates without prices will be closedBooking.com Room and Rate Codes for this "Property Code"'

You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have multiple rates at bookingrooms please forward the RUID to Booking.com, the other rates can continue support and ask them to be available by giving them pricescheck why they do not return any rooms.</div></div>

Note that if there <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is no price on any day being unexpectedly closed at all for a rate, this Booking.com</div><div class="mw-collapsible-content">The channel manager will not necessarily close the rate, in this case no information will be sent and whatever data is in room on all dates which do not have a valid price available for sending to Booking.com will remain.Make sure you have prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 250%;collapse" >{{#fas:lightbulb}} Messages from Auto actions are not visible in Booking.com message centre'''</spandiv> <span stylediv class="fontmw-weight: bold;collapsible-content" >TipEnsure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).</div></spandiv> Click on the <div class="View Actual Datamw-collapsible mw-collapsed" Button to check which prices and availability will send.><div class==Missing credit "headline-collapse" >Credit card detailsare missing in Beds24</div><div class=="mw-collapsible-content">

During the Setup of your connectionIf you have multiple rates at booking.com, click on 'Get the Bookingother rates can continue to be available by giving them prices.com Room and Rate Codes for this "Property Code"'

You Note that if there is no price on any day at all for a rate, this will see not necessarily close the list of Rooms/Rate codes returned from rate, in this case no information will be sent and whatever data is in Booking.comwill remain. If Booking.com does not make any rooms available. If you are sure you have rooms please forward <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the RUID "View Price Data" Button to Booking.com support check which prices and ask them to check why they do not return any roomsavailability will send.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).  '''Access denied''' or '''Hotel not allowed for connection type''' *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).  '''Updating availability hasn't been enabled for hotel 0000''' You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.  '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE''' Booking.com does not allow you to send a single price. Set "Booking.com Rate Type"= One Price  '''OBP_PRICING_PASSED_FOR_DEFAULT_RATE''' Your Booking.com Rate Type is "Per Occupancy". The system will automatically adjust your rate type so prices for different occupancies can send. div>

'''OCCUPANCY_NOT_VALID'''<div class="mw-collapsible mw-collapsed"><div Check that class="Max guestsheadline-collapse" set in SETTINGS->PROPERTIESOBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class="mw->ROOMScollapsible-content">SETUP is the same as the occupancy you have set for the room in Send us a Support Ticket, so we can correct your Booking.com extranetpricing model.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content">Booking.com does not set price allow you to XX on date xxxx-xx-xx for Room 'abd' and Rate Category 'def' and occupancy x because the room has send a max occupancy of xsingle price.''' You have either set the wrong number of guests in Set "Booking.com or in SETTINGS > PROPERTIES Rate Type"= Per Day Pricing</div> ROOMS </div> SETUP. Please correct so both numbers are the same.

'''TAG_HAS_INVALID_VALUE '''<div class="mw-collapsible mw-collapsed"><div 1. Your connection type does not allow the use the the Booking.com class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content API. If you have set to use "Occupancy Pricing>Check that "Max guests" set in Beds24 we can not automatically adjust your settings in Booking.com. Log into Booking.com, stop {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the connection and request a new one with Content API. 2. Booking.com does not support occupancy pricing for dorms. If you have dorms log into set for the room in your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day"extranet. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did not set price to xx.xx on date xxxxclass="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-xxcollapsible-xx1 for Room xx and occupancy x because content">Booking.com considers the room has a max occupancy of x.''' You are trying price you want to send a price for a number of guests varies significantly from the prices which is higher than the number of guests are already in Booking.com has , or if it’s outside the room set for. Adjust accepted threshold – the minimum being €5 and the maximum number of guests to be being €50,000 (or the same equivalent in Beds24 and Booking.com and if required adjust your pricesthe local currency).

'''WARN_PRICE_TOO_LOW_LIMIT''' Booking.com expects a price in a certain price range. Either adjust your price in Beds24 or try to change the limitation at Booking.com</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE''' </div><div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One PricePer Day Pricing

If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''Not allowed to update Single Use Rate for Roomor '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. You can only update Booking.com requires Rate Plans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the bed price be sent to them as error message Search box and click on the room pricepriceand and selcet and ID which you see when you click 'Get codes'. Therefore they do not accept a single price for *Please double check your Fixed prices and Daily prices and select a dorm. Set "valid Booking.com Rate Type"= One Pricerate id from the list in 'get codes'. If you want to You can only send a single price prices for other rooms ask active Booking.com to set up a "Single" rate id for thesecodes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rooms to Sell were set below the Minimum Contracted rooms for these datesor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> You can only update rooms which show when you click on 'Get codes'.If you do have agreed to supply a minimum number of rooms to room with this ID ask Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimumactivate it. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure It is activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select cannot set occupancy_price for a valid Booking.com child rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click 123456789, since they are automatically set based on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and ratesRate Relations.

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit'on the Rate id identified in the error message, then 'Room is not activeEdit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'' or 'Option 2''ROOM_NOT_ACTIVE'*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes'list. Booking*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com has not activated rate id is selected from the room for selling'get codes' list. Please ask *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com to activate it and check remove the room Rate plan id is correct.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate 123456 cannot be updated via class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content">You are trying to update a non-XML''' This rate has not been activated for channel management. Ask Log into your Booking.com to activate itextranet remove the rate. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did class="headline-collapse" > Room reservation does not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''belong to this hotel reservation</div><div class="mw-collapsible-content"> You have guaranteed and to have a minimum number of rooms to sell on The booking was already cancelled in Booking.com but before the channel manager is sending a lower quantity than contractedChannel synchronisation. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>

'''Rate does not exist'''<div class="mw-collapsible mw-collapsed"><div You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate> Message thread not found</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you have received a notification from 1. The Booking.com that connection for the property does not allow the use of the connection is readymessaging API. *If not please check in the Please log into Booking.com extranet that the connection has been requestedand and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png *2. You have assigned or moved the booking into a room that is in a different property than originally booked. If yes please check the you want to use messaging with Booking.com hotel id you have entered is correct and does not have blank spacescan move/assign booking only to rooms in the same property as the one originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user'''' class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Check if Ensure you do not have received a notification from any special characters in the message text that could fail the Booking.com that the connection is readySecurity checks. (For example do not use *If not please check or @ in the Booking.com extranet that the connection has been requestedmessage text). *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

'''room/rate combination is not active''' <div class="mw-collapsible mw-collapsed"><div Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate>Message failed to send to reservation 12345678 - content or attachment is required</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''Room reservation does not belong to 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this hotel reservation'''booking. The *Open the booking was already cancelled go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Booking.com before the Channel synchronisationSubject, Plain Text Field and HTML Field.

'''Code 150 - Changes are 2. Auto action should not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want send a message to modify latitudethe guest, longitude, property name, address'go to the Messaging tab in the Auto action and set 'Sending Message' This means that changes = NO (to certain values like language, latitude, longitudeor Internal) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.</div></div>

<div class= FAQ "mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div>'''Will I receive notifications on new bookings?'''<div class="mw-collapsible-content">Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

After <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you activate use dependencies you can only assign the bookings into a room in the channel manager same property as the channel will stop sending notificationsroom which is mapped to Booking. You will receive them from Beds24 insteadcom.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">Booking.com does not allow you to mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.</div></div>

The channel confirms the booking with <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the guestBooking. Beds24 will not sent a confirmation messagecom Extranet. If There is no problem at all and you want to send one as well you can set up an Auto Action Emailshould ignore the rest of the text on the screen.</div></div>

'''How do I modify or cancel <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a booking?'''maximum occupancy of 4. You cannot set an occupancy_price for an occupancy of 5 for rate 123456783

Bookings coming from a channel should be modified by the channel. Cancelling a booking Check that "Max guests" set in Beds24 will not cancel {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the booking in Booking.com and can cause a double booking. Please ask booking.com or same as the guest to cancel occupancy you have set for the booking room in your Booking.com and the cancellation will be sent to Beds24extranet. </div></div>

If for some reason you need =Disconnect=*Set 'Enable' to make a change in 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and do not want it will still be bookable.*To completely disconnect the channel to override it, you can set "Allow manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Modifications" = No ("Details" tab of Manager from the booking")drop-down menu. If you have changed Click the Deactivate button to cancel the room you can set "Allow Channel Modifications" = All but not room changesconnection to Beds24.

'''= FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How can do I access credit card detailsset this up?'''</div><div class="mw-collapsible-content">This is how you Beds24 can [[View_Credit_Card_Details| view credit card details]]handle multiple properties in one account. You will need a property in Beds24 for each property you have on Booking.com may sometimes withhold the credit card number or CCV unless so you specifically request they are sent to you. Contact your can connect them so each Booking.com rep if this is occurring and you require this information to always be sentproperty ID or hotel ID requires one property in Beds24.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I add a promotion or special priceset this up?'''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. </div></div>

You can set up promotions directly in Beds24 in SETTINGS<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >CHANNEL MANAGERWill I receive notifications on new bookings?</div><div class="mw-BOOKING.COMcollapsible-PROMOTIONS or in content">After you activate the channel manager the Bookingchannel will stop sending notifications.com extranetYou will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the "Latest Bookings" module.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Do guests receive a confirmation?'''How do I add extra costs </div><div class="mw-collapsible-content">The channel confirms the booking with the guest. Beds24 will not sent an additional confirmation message to the guest. If you want to send an additional confirmation or fees?'''welcome message for the guest you can set up an Auto Action Email.</div></div>

Extra Costs, e<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content">You can request Booking.g. tax, cleaning fee, service charge can be set directly in com to cancel the booking or report changed stay dates from the "Details" tab of the channels extranetbookings.

'''Can I send different prices for different minimum stays or for different numbers Otherwise bookings coming from a channel should be modified by the channel. Just changing the status of guests?'''a booking in Beds24 to "Cancelled" will not cancel the booking in Booking.com and can cause a double booking.

Yes. You If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can do this either with occupancy based Daily Prices or multiple rates idsset "Allow Channel Modifications" = No ("Details" tab of the booking"). See If you have changed the room you can set "Multiple ratesAllow Channel Modifications" section of = All except room changes. If you do this pageyou will need to manage all changes manually. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How can I access credit card details?''' have multiple </div><div class="mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com hotel idsmay sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact Booking. How do I set com support if this is occurring and you require this up?'''information to always be sent.</div></div>

The system <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add a promotion for Booking.com?'''</div><div class="mw-collapsible-content">You can handle multiple properties set up promotions directly in Beds24 in one account{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING. Each COM > PROMOTIONS or in the Booking.com hotel requires one property in Beds24extranet.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs or fees?'''I have multiple </div><div class="mw-collapsible-content">Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com accountscontent from Beds24. How do I set this up? '''*Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

The system can handle multiple properties in one account. It doesn<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Can I send different prices for different minimum stays or for different numbers of guests?'''t matter whether the Booking</div><div class="mw-collapsible-content">Yes.com properties are With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in your prices. If you have different Booking.com accounts. Each Booking.com property still requires one property in prices for different minimum stays Beds24, thoughwill send these. '''What to do when I receive an overbooking?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Why did a booking not import?'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Why is the price for the booking wrong?'''</div><div class="mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

'''What are contracted rooms?'''<div class="mw-collapsible mw-collapsed"> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  '''<div class="headline-collapse" > What do I do when I have a no show?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class="mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com. '''I originally set my connection as a one-way connection, now I want a two-way connection'''</div></div>