Changes

<div class="heading">Booking.com: Syncronize Synchronize Bookings, Prices and Availability</div> This page is about the menu SETTINGS {{#fas:cog}} ->(SETTINGS) CHANNEL MANAGER -> BOOKING.COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com

<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import ]] properties from Booking.com to Beds24. </div>

=Capabilities What you should know and limitationsdo before getting started=<div class="bluebox">These instructions explain how to connect existing listings on '''As a longstanding Booking.com. If Premier Partner Beds24 can offer you do not yet have a listing advanced functionality and/or a Bookingmany convenience functions.com accout Once set up you can [[manage everything directly from Beds24 which will save you time and make working with Booking.com:_Create_and_update_properties_and_rooms_on_Booking.com|create it directly from Beds24]]really easy.'''

Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.  All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilities and Limitations=='''With this connection you can :'''*export send prices, and availability **send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create *report no-shows date changes and guest misconduct to Booking.com rate plans**report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com(go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.com promotions

If you want to export inventory Booking.com demands prices to be sent from Beds24 so you will not be able to set in the Booking.com extranet after the connection has been enabled. Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below.  Bookings with payment collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking. =Before you connect===Familiarize yourself with the channel manager==<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> [[:Category:Channel Manager|Learn]] how the channel manager works. ==Make sure you have suitable prices set up in Beds24==<div class="warning">{{#fas:exclamation-triangle}} When the connection is activated, Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. </div>  We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. Our connection with Booking.com supports these pricing models: 1. '''Per Occupancy Pricing (OBP)''Limitations:' RECOMMENDED - If your Booking.com Rate Type is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. Set the Booking.com Rate Type to '''Occupancy'''. *If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.*If you use rates 1 person, 2 person Extras taxes and room price fees will not automatically sendor update. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set Set/change these in the "Discounts" tab of the rate can not be sent.  2. '''Per Day Pricing (Standard)''' - If your Booking.com Rate Type is "Per Day Pricing / Standard" Extranet unless you will need a price for the maximum room occupancy. *If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. *If you use daily prices with "Extra Person" prices want to manage your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. The price for the extra person will not send. *If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. *If you want to send an additional "Single" price Booking.com needs to activate the single price option. After this is done you can set the Booking.com Rate Type to '''Per Day Pricing + Single'''.  3. '''Derived Prices (RLO)''' - If Booking.com has set up derived (RLO) prices for you where Booking.com calculates prices for different occupancies from the standard price sent from Beds24 set the Booking.com Rate Type to '''Per Day Pricing'''. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> With derived (RLO) prices Booking.com do not allow you to send a single price. We recommend you use "Per Occupancy Pricing" instead so you can control all prices content from Beds24.  *If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]. For '''dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= Per Day Pricing. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day". <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. ==Extras, taxes and credit card rules in your Booking.com extranet=="Upsell Items" can not be exported to Booking.comimports only confirmed bookings. If required you can enter extras and fees directly in Booking.com. If you have set up additional taxes in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS that have the exact same name as your additional taxes in Booking.com, they can be imported as taxes during the booking import.  Booking.com does not send a tax rate for extras. Therefore, for extras, the VAT rate of the accommodation is applied by default. If an extra (e.g. breakfast) has a different tax rate, this vat rate can only be applied to imported bookings, if you have an extra with the exact same wording in {{{#fas:cog}}. (CONFIGURATION) ACCOMMODATIONS > UPSELLING. If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24.  ==Make sure your rooms and room types in Beds24 match your set up in Booking.com==If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtypeRequests" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]. ==Disable the auto-replenishment of closed rooms in Booking.com==Beds24 will automatically reopen rooms when you have availability. If you have this feature enabled Booking.com will not wait for need to accept the an update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into in your Booking. com account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature =The set up process=Setting up the connection is a 4 step process: 1) You request a connection on Booking.com extranet. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet. 2) Beds24 accepts your request. Nothing changes. You they will import once they are still bookable according to the prices and inventory you have set in the Booking.com extranetconfirmed. Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com *Changes to block the booked dates. 3) You enable the connection in Booking.com. This is when Booking.com removes your inventory and rates availability and you are temporarily not bookable. 4) Beds24 sends prices and availability will be instantly sent to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings. Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet. ==1. Initiate the connection in Booking.com==Initiate the connection from the property menu within the booking.com extranet and then do the Beds24 setup. 1) Login Changes to Booking.com and go to ACCOUNT->CHANNEL MANAGER. If you do not see this option contact Booking.com and tell them you want to use a channel manager 2) Click the Start button and search settings for BEDS24. <embedvideo service="youtube">https://youtu.be/VYzWI-PDVYk</embedvideo> 3) Complete the rest example minimum stays, or quantity of the on screen instructions. <div class="warning">{{#fas:exclamation-triangle}} rooms Booking.com does currently offer two options:*If you choose "Connect me automatically to or the provider" Booking.com multiplier will instantly remove your prices and availability. Choose this option only if your have check that your prices in Beds24 are all set up and ready to send.*If you choose "Dont connect me automatically to with the provider" you can confirm the connection after next update but you have done the setup in Beds24. </div>    It is possible option to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be push them manually maintained by if you.  4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connectionrequire an instant update.

==2Prices for Booking. Set up and mapping in Beds24com==1Our connection with Booking.com supports '''Occupancy Pricing (OBP) Enter ''' so Beds24 can send a price for each occupancy defined in your Bookingprices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan.com Hotel Id into SETTINGS -<span style="color:#fe746c;“ > CHANNEL MANAGER {{#fas:exclamation-triangle}} </span> BOOKING.COM Prices for "Extra Person", "Hotel IDExtra child" setting and choose your discounts set in the "Discounts"tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com Rate Type":*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking. Then scroll com need to to be the bottom right price for "base number of the page guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and click SAVE'''ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

2) Set "For dorms Booking Price Import" .com requires the bed price be sent to either import them as the room price only or the room . They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a single price plus unpaid extras for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (cleaning charges, local taxes etcSETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].)

3) Some =Connect a property on Booking.com rate ids can accept to a room price plus property in Beds24 to synchronize prices, availability and bookings=This channel has a single occupancy price very specific activation process that must be followed carefully. Click on "Expand" to view the same rate iddetails for each step. If you have this rate type and want to send the single occupancy price set <div class="Booking.com Rate Type mw-collapsible mw-collapsed" ><div class= "Per Day Pricing + Single". If you do not have this rate type or you are not sure set headline-collapse"> Step 1: Initiate the connection in Booking.com Rate Type "</div><div class= " Per Day Pricingmw-collapsible-content">

<embedvideo service="youtube">https://youtu3. Tick all tick boxes.be/-SbeMMSk8wc</embedvideo>

Map Rooms:*Click on 4. Complete the "Get Code" link next to the room id setting, a list rest of room ids will be retrieved from Booking.com and displayed.*Choose the Booking.com room you want to map to the Beds24 room and click on it.*When the correct room id has copied to the room id setting, click Savescreen instructions.

[[Image:bookingcomroomsextranet-booking.png|450px500px|link=]][[Media:bookingcomroomsextranet-booking.png|view large]]

Map Rates:<div class="mw-collapsible mw-collapsed">*Click on the <div class="Get Codeheadline-collapse" link next to the rate id setting and a list of rate ids will be retrieved from > Step 2: Enter your Booking.com for the saved room id.property ID</div><div class="mw-collapsible-content">*Choose the #Copy your Booking.com rate id for this room hotel ID and click on paste it. This will normally be into the standard rate."Hotel Id " field#Press SAVE*When the correct rate id has copied to the rate id setting, click Save.</div></div>

[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3:bookingcomratesMap your rooms </div><div class="mw-collapsible-content">#Click on the "Get Code" link next to the room id setting, a list of room Ids will be retrieved from Booking.png|450px|link=]]com and displayed[[Media:bookingcomrates#Choose the Booking.png|view large]]com room you want to map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>

<span class='''2. If you have more than one Booking.com rate plan'''#Click on the "Get Code" style="color: link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#f3e504; font-size: 150%;" >{{Press Save#fas:lightbulb}} </span> <span style="font-weight: bold;" Open the prices (PRICES >Tip<Daily Prices/span> Fixed Prices) which you want to send your other Booking.com rate plans#Click on the "View Actual DataGet Codes" Button to check which prices and availability will sendchoose the Booking.com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

<div class==3"warning">{{#fas:exclamation-triangle}} You can only map the rate plans Booking. If com makes available when you have different price options click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com i.e. for refundable/non refundable rates, meal plans==options can not update from Beds24. Deactivate these in Booking.com can support more than one price per room and day. </div>

If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS-</div>CHANNEL MANAGER-</div>BOOKING.COM->MANAGE RATE PLANS]].

[[Setting_Prices_for_Booking_Channels<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Mapping_channel_rate_codes|Please use these mapping instructions if Scroll down to the rooms and set "Enable" = Enabled#If you have multiple rate codes]].room types repeat for each room#Press SAVE</div></div>

<div class="mw-collapsible mw-collapsed"><div class=4. If you want "headline-collapse" > Step 6: Set a multiplier to mark your prices for Booking.com up or down or need for currency conversion(optional)</div><div class=="mw-collapsible-content">You can add a multiplier to your prices, add a '''*''' followed by the multiplier number to your hotel id. Example: Hotel id = '''123456*1.23''' will multiply all prices by 1.23 sent for hotel id 123456 (i.e. raised by 23%). Lower prices can be sent with a multiplier less than 1: '''123456*0.85''' will send 85% of in the normal price (i.e. lowered by 15%). To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier: '''123456*1.23*''' will divide the price of the booking by 1.23.  For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used."Multiplier" field

'''123456*[CONVERT<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7:IDRCheck what will send to Booking.com</div><div class="mw-EUR]''' collapsible-content">#Click on the "Price Data" Button to check which prices and availability will convert Indonesian Rupees to Eurossend.#If you have multiple room types repeat for each room.</div></div>

'''123456*[CONVERT<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8:IDRImport upcoming bookings</div><div class="mw-EUR][collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/]0or Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .85''' will convert Indonesian Rupees csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to Euros close additional dates or limit check-in and lower /or check-out you can use the price by 15%."Override" function in the Calendar</div></div>

<div class="mw-collapsible mw-collapsed"><div class=5. Limit "headline-collapse" > Step 9: Activate the maximum number accepted bookings if you do not want to offer all rooms connection</div><div class==By default all available rooms are sent to activated channels. In SETTINGS"mw->CHANNEL MANAGERcollapsible-content">CHANNEL INVENTORY limit When you activate the connection Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent from the number of accepted bookings for this channelmanager.

==6. Activate in Beds24 and Booking.com==1) You can view activate the live availability connection when your mapping and prices that will be sent to Bookingare correct and you have added all upcoming bookings.com before or after activating using the *Press "Activate Connection" and then "View actual dataActivate Connection Now" button.

[[Image<div class="warning">{{#fas:exclamation-triangle}} If you have dorms:booking13Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work.png|450px|link=]]</div> [[Media:booking13.png|view large]]</div></div>

2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings. [[Image:Booking_com_12.png|450px|link<div class=]][[Media:Booking_com_12.png|view large]]  3) Enable the connection in Beds24 by ticking "Inventory and Ratesmw-collapsible mw-collapsed" for each mapped room and saving. The ><div class="Bookingsheadline-collapse" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.>  [[ImageStep 11:bookingcomactivate.png|450px|link=]][[Media:bookingcmactivate.png|view large]] 4) When all Check that the set up in Beds24 connection is correct you can make the final step to confirm the connection (go live) from the Booking.com extranet.working properly</div>[[Image:bookingconfirm.png|450px|link<div class=]][[Media:bookingconfirm.png|view large]] You have to / can do this only if you initially selected "Dont automatically connect me to the providermw-collapsible-content".> When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory. You can use the Click "UpdateRefresh" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure for the dates are blocked in Beds24 before going live so they will not be reopened. 5) Click on "Get Connection Status" to see the connection is properly activated.  6) Import existing bookings from Booking.com  Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button. [[Image:booking15.png|450px|link=]][[Media:booking15.png|view large]] If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV. a. Export your bookings as CSV from booking.comb. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.  Follow the instructions on the page carefully so they import to the correct rooms. If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.  7) Once updated, check all status of your values in the property at Booking.com extranet for correctness and if required make any adjustments to the settings to fix. 8) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”. 9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”coms end.

== 7. Check that the connection is working properly ==The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.

== Setup problems==The connection is working if and your property is selling if 1) The room *you do not receive any erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not receiving error messages *the display in the channel is being unexpectedly closed at Bookingcorrect.com

This is what the different status values mean:*Ready to Open: The channel manager will close property has been reviewed by Booking.com, and is ready to open. Open the room property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on all dates "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which do not have prices and availability will send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a valid price available for sending duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. Make sure you have prices Check your Booking.com extranet for the complete range of dates you are sending (1 year or 2 years)further information.</div></div>

2) "Room code =After the connection is not uniqueactivated=<div class=" warning when saving in Beds24. Each Booking.com room id is unique ">{{#fas:exclamation-triangle}} Changes to availability and can prices will be mapped instantly sent to only one room in Beds24. If you enter the same Bookingchannel.com room id more than once Changes for settings for example minimum stays, or quantity of rooms or the room updates multiplier will overwrite each other causing inaccurate information being sent send with the next update. Click on "Update" if you want to Booking.com =Create and manage Bookingpush them through instantly.com promotions=Promotions can be created, modified and deactivated in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. </div> [[Booking.com:_Promotions|Click here for more information and setup instructions.]] =Manage bookings=

To <div class="warning">{{#fas:exclamation-triangle}} If you use this function dependencies you should:can only assign the bookings into a room in the same property as the room which is mapped to Booking.com.</div>

2. #Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

==VAT value on extra items==If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be usedBooking.Otherwise the VAT value defined in the Property booking rules will be usedcom allows .jpg and .png attachments but no links or pdfs.

<div class==Report No"warning">{{#fas:exclamation-shows, Invalid cards or restrict channel modifications==This screenshot shows specific settings for bookings from triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the Booking.com:security checks, and the message will fail to send.</div>

[[Image:bookingcom_manage.png|800px|link=]]=Manage bookings=====Credit cards, charging virtual credit cards & payments ===[[Media:bookingcom_manageCredit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below.png|view large]]

If you want to not allow channel modifications Bookings with payments collected by default you can change Booking.com will show the payment amount collected as a payment in the setting for "Allow Channel ModificationsInvoice" value" in SETTINGS->CHANNEL MANAGERtab of the booking.

Virtual For Booking.com virtual cards you can be set to be auto adjust the charge automatically to the full amount available on the card at the time it is charged at . To do so create a rule with these settings and specify it in the date they become validbooking. com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"

If you manually charge A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual credit cards please note that they can only be charged on the check-out dateand not a guest card.

'''Charge virtual cards manually''' If you manually charge virtual credit cards please note that they can only be charged after the activation date. ===Different invoice templates Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===If you need a different invoice template for You will see buttons in the "Details" tab of the bookings from this channel which allow you can use to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the [[Invoicees|invoicee]] function.booking to be cancelled

==Reviews==To access Booking.com reviews from your DASHBOARD unlock If you do not want to allow channel modifications by default you can change the DASHBORAD click on the hamburger menu then on setting for "Allow Channel Modifications"Extentionsvalue" and add the Booking.com Review Modulein {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

===Info Codesfor relevant information===Info Codes in the "Info" tab of the booking show you relevant informationabout the booking and the guest.

| card could not sent send to Stripe

= Updates and Changes==VAT value on extra items===Changes to availability and prices will be instantly sent to If an extra item name in the booking matches the channel. Changes name of an upsell item for settings for example minimum staysthe property, the multiplier or number VAT value of rooms the upsell item will send with be used.Otherwise, the VAT value defined in the next updateProperty booking rules will be used. Click on "Update" if  ===Different invoice templates ===If you need a different invoice template for the bookings from this channel you want to push them through instantlycan use the [[Invoicees|invoicee]] function.

=Disconnect=Reviews==*Unticking To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions"Inventory and Prices" add the Booking.com Review Module. ==Create and "Bookings" will stop Beds24 sending data to manage Booking.compromotions==Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. This will not remove the data from [[Booking.com :_Promotions|Click here for more information and it will still be bookablesetup instructions.]] ==Manage or add Booking.com Rate Plans==*To completely disconnect the channel manager please log into manage your rate plans go to [[Booking.com extranet and click on the Account icon in the top right-hand corner:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. Select Channel Manager from the dropIf you want to offer multiple price options for example a non-down menurefundable rate or your rate plan contains meals you can also create additional rate plans. Click  ==Limit the Deactivate button maximum number accepted bookings if you do not want to offer all rooms ==By default, all available rooms are sent to cancel activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the connection to Beds24number of accepted bookings for this channel.

=Trouble shootingTroubleshooting===Deleting a rate or price Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24 will not delete the price in Booking.com=</div><div class="mw-collapsible-content">If you need to close a rate at Each Booking.com, make the rate room id unbookable at is unique and can be mapped to only one room in Beds24, for example by closing . If you enter the room or removing the price and wait for it to update at same Booking.com. Only room id more than once the rate has closed at room updates will overwrite each other causing inaccurate information being sent to Booking.com it is safe to remove it from Beds24which will cause overbookings.</div></div>

You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">As long as the rate has at least a price for 1 day in During the next yearSetup of your connection, all click on 'Get the other dates without prices will be closedBooking.com Room and Rate Codes for this "Property Code"'

You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have multiple rates at bookingrooms please forward the RUID to Booking.com, the other rates can continue support and ask them to be available by giving them pricescheck why they do not return any rooms.</div></div>

Note that if there <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is no price on any day being unexpectedly closed at all for a rate, this Booking.com</div><div class="mw-collapsible-content">The channel manager will not necessarily close the rate, in this case no information will be sent and whatever data is in room on all dates which do not have a valid price available for sending to Booking.com will remain.Make sure you have prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 150%;collapse" >{{#fas:lightbulb}} Messages from Auto actions are not visible in Booking.com message centre'''</spandiv> <span stylediv class="fontmw-weight: bold;collapsible-content" >TipEnsure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).</div></spandiv> Click on the <div class="View Actual Datamw-collapsible mw-collapsed" Button to check which prices and availability will send.><div class==Missing credit "headline-collapse" >Credit card detailsare missing in Beds24</div><div class=="mw-collapsible-content">

During the Setup of your connectionIf you have multiple rates at booking.com, click on 'Get the Bookingother rates can continue to be available by giving them prices.com Room and Rate Codes for this "Property Code"'

You Note that if there is no price on any day at all for a rate, this will see not necessarily close the list of Rooms/Rate codes returned from rate, in this case no information will be sent and whatever data is in Booking.comwill remain. If Booking.com does not make any rooms available. If you are sure you have rooms please forward <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the RUID "View Price Data" Button to Booking.com support check which prices and ask them to check why they do not return any roomsavailability will send.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).  '''Access denied''' or '''Hotel not allowed for connection type''' *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https:</div></wiki.beds24.com/images/1/16/Bookingconfirm.png).div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class="mw-collapsible-content"> You have not activated the connection in the booking.com extranet. Please log into Send us a Support Ticket, so we can correct your booking.com extranet and activate the connectionpricing model.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> Booking.com does not allow you to send a single price. Set "Booking.com Rate Type"= Per Day Pricing</div></div>

'''OBP_PRICING_PASSED_FOR_DEFAULT_RATE'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div> Your <div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com Rate Type is "Per Occupancy". The system will automatically adjust your rate type so prices for different occupancies can sendextranet. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''OBP_PRICING_PASSED_FOR_RLO_RATE'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT Your Booking.com Rate Type is </div><div class="Per Day Pricingmw-collapsible-content". >Booking.com will automatically adjust your rate type so considers the price you want to send varies significantly from the prices for different occupancies will be displayed which are already in Booking.com, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency). Set "Booking.com Rate Type"= Per Day Pricing

'''OCCUPANCY_NOT_VALID''' Check that "Max guests" set Either adjust your price in SETTINGS->PROPERTIES->ROOMS->SETUP is Beds24 or try to change the same as the occupancy you have set for the room in your limitation at Booking.com extranet.</div></div>

'''Did not set price to XX on date xxxx<div class="mw-xxcollapsible mw-xx for Room 'abd' and Rate Category 'def' and occupancy x because the room has a max occupancy of x.''' You have either set the wrong number of guests in Booking.com or in SETTINGS collapsed"> PROPERTIES > ROOMS > SETUP. Please correct so both numbers are the same.   '''TAG_HAS_INVALID_VALUE ''' 1. Your connection type does not allow the use the the Booking.com content API. If you have set to use "Occupancy Pricing" in Beds24 we can not automatically adjust your settings in Booking.com. Log into Booking.com, stop the connection and request a new one with Content API.<div 2. Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to class="Standardheadline-collapse" and set the Pricing model in Beds24 to "Per Day".   '''Did not set price to xx.xx on date xxxx-xx-xx1 for Room xx and occupancy x because the room has a max occupancy of x.''' You are trying to send a price for a number of guests which is higher than the number of guests Booking.com has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Booking.com and if required adjust your prices.  '''WARN_PRICE_TOO_LOW_LIMIT''' '''WARN_PRICE_TOO_HIGH_LIMIT''' Booking.com considers the price you want to send varies significantly from the prices which are already in Booking.com, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency). Either adjust your price in Beds24 or try to change the limitation at Booking.com  '''> Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE''' </div><div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = Per Day Pricing

If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''Not allowed to update Single Use Rate for Roomor '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. You can only update Booking.com requires Rate Plans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the bed price be sent to them as error message Search box and click on the room pricepriceand and selcet and ID which you see when you click 'Get codes'. Therefore they do not accept a single price for *Please double check your Fixed prices and Daily prices and select a dorm. Set "valid Booking.com Rate Type"= Per Day Pricingrate id from the list in 'get codes'. If you want to You can only send a single price prices for other rooms ask active Booking.com to set up a "Single" rate id for thesecodes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rooms to Sell were set below the Minimum Contracted rooms for these datesor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> You can only update rooms which show when you click on 'Get codes'.If you do have agreed to supply a minimum number of rooms to room with this ID ask Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimumactivate it. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure It is activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select cannot set occupancy_price for a valid Booking.com child rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click 123456789, since they are automatically set based on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and ratesRate Relations.

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit'on the Rate id identified in the error message, then 'Room is not activeEdit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'' or 'Option 2''ROOM_NOT_ACTIVE'*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes'list. Booking*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com has not activated rate id is selected from the room for selling'get codes' list. Please ask *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com to activate it and check remove the room Rate plan id is correct.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate 123456 cannot be updated via class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content">You are trying to update a non-XML''' This rate has not been activated for channel management. Ask Log into your Booking.com to activate itextranet remove the rate. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did class="headline-collapse" > Room reservation does not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''belong to this hotel reservation</div><div class="mw-collapsible-content"> You have guaranteed and to have a minimum number of rooms to sell on The booking was already cancelled in Booking.com but before the channel manager is sending a lower quantity than contractedChannel synchronisation. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>

'''Rate does not exist'''<div class="mw-collapsible mw-collapsed"><div You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate> Message thread not found</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you have received a notification from 1. The Booking.com that connection for the property does not allow the use of the connection is readymessaging API. *If not please check in the Please log into Booking.com extranet that the connection has been requestedand and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png *2. You have assigned or moved the booking into a room that is in a different property than originally booked. If yes please check the you want to use messaging with Booking.com hotel id you have entered is correct and does not have blank spacescan move/assign booking only to rooms in the same property as the one originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user'''' class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Check if Ensure you do not have received a notification from any special characters in the message text that could fail the Booking.com that the connection is readySecurity checks. (For example do not use *If not please check or @ in the Booking.com extranet that the connection has been requestedmessage text). *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

'''room/rate combination is not active''' <div class="mw-collapsible mw-collapsed"><div Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate>Message failed to send to reservation 12345678 - content or attachment is required</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''Room reservation does not belong to 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this hotel reservation'''booking. The *Open the booking was already cancelled go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Booking.com before the Channel synchronisationSubject, Plain Text Field and HTML Field.

'''Code 150 - Changes are 2. Auto action should not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want send a message to modify latitudethe guest, longitude, property name, address'go to the Messaging tab in the Auto action and set 'Sending Message' This means that changes = NO (to certain values like language, latitude, longitudeor Internal) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.</div></div>

<div class= FAQ "mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div>'''Will I receive notifications on new bookings?'''<div class="mw-collapsible-content">Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

After <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you activate use dependencies you can only assign the bookings into a room in the channel manager same property as the channel will stop sending notificationsroom which is mapped to Booking. You will receive them from Beds24 insteadcom.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">Booking.com does not allow you to mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.</div></div>

The channel confirms the booking with <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the guestBooking. Beds24 will not sent a confirmation messagecom Extranet. If There is no problem at all and you want to send one as well you can set up an Auto Action Emailshould ignore the rest of the text on the screen.</div></div>

'''How do I modify or cancel <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a booking?'''maximum occupancy of 4. You cannot set an occupancy_price for an occupancy of 5 for rate 123456783

Bookings coming from a channel should be modified by the channel. Cancelling a booking Check that "Max guests" set in Beds24 will not cancel {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the booking in Booking.com and can cause a double booking. Please ask booking.com or same as the guest to cancel occupancy you have set for the booking room in your Booking.com and the cancellation will be sent to Beds24extranet. </div></div>

If for some reason you need =Disconnect=*Set 'Enable' to make a change in 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and do not want it will still be bookable.*To completely disconnect the channel to override it, you can set "Allow manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Modifications" = No ("Details" tab of Manager from the booking")drop-down menu. If you have changed Click the Deactivate button to cancel the room you can set "Allow Channel Modifications" = All but not room changesconnection to Beds24.

'''= FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How can do I access credit card detailsset this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will need a property in Beds24 for each property you have on Booking.com so you can connect them so each Booking.com property ID or hotel ID requires one property in Beds24.</div></div>

This is how you <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can [[View_Credit_Card_Details| view credit card details]]handle multiple properties in one account. It doesn't matter whether the Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they properties are sent to you. Contact your in different Booking.com rep if this is occurring and you require this information to always be sentaccounts.</div></div>

'''How do <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Will I add a promotion or special pricereceive notifications on new bookings?'''</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the "Latest Bookings" module. </div></div>

You can set up promotions directly in Beds24 in SETTINGS<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >CHANNEL MANAGERDo guests receive a confirmation?'''</div><div class="mw-BOOKINGcollapsible-content">The channel confirms the booking with the guest. Beds24 will not sent an additional confirmation message to the guest.COM-PROMOTIONS If you want to send an additional confirmation or in welcome message for the Booking.com extranetguest you can set up an Auto Action Email.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs modify or feescancel a booking?'''</div><div class="mw-collapsible-content">You can request Booking.com to cancel the booking or report changed stay dates from the "Details" tab of the bookings.

Extra Costs, eOtherwise bookings coming from a channel should be modified by the channel.gJust changing the status of a booking in Beds24 to "Cancelled" will not cancel the booking in Booking. tax, cleaning fee, service charge com and can be set directly in the channels extranetcause a double booking.

'''Can I send different prices If for different minimum stays or for different numbers some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of guests?'''the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes. If you do this you will need to manage all changes manually. </div></div>

Yes<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How can I access credit card details?'''</div><div class="mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. You can do this either with occupancy based Daily Prices Booking.com may sometimes withhold the credit card number or multiple rates idsCCV unless you specifically request they are sent to you. Contact Booking. See the "Multiple rates" section of com support if this is occurring and you require this pageinformation to always be sent. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add a promotion for Booking.com?''' have multiple </div><div class="mw-collapsible-content">You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com hotel idsextranet. How do I set this up?'''</div></div>

The system can handle multiple properties <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs or fees?'''</div><div class="mw-collapsible-content">Extras taxes and fees will not automatically send or update. Set/change these in one accountyour Booking. Each com Extranet unless you want to manage your full Booking.com hotel requires one property in content from Beds24.*Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Can I have multiple Booking.com accounts. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. It doesn't matter whether the Booking.com properties are in If you have different prices for different Booking.com accounts. Each Booking.com property still requires one property in minimum stays Beds24, thoughwill send these. '''What to do when I receive an overbooking?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Why did a booking not import?'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Why is the price for the booking wrong?'''</div><div class="mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

'''What are contracted rooms?'''<div class="mw-collapsible mw-collapsed"> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  '''<div class="headline-collapse" > What do I do when I have a no show?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class="mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com. '''I originally set my connection as a one-way connection, now I want a two-way connection'''</div></div>