Changes

This page is about the menu SETTINGS {{#fas:cog}} > (SETTINGS) CHANNEL MANAGER > BOOKING.COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com

<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import ]] properties from Booking.com to Beds24. </div>

=Capabilities What you should know and limitationsdo before getting started=<div class="bluebox">These instructions explain how to connect existing listings on '''As a longstanding Booking.com. If Premier Partner Beds24 can offer you do not yet have a listing advanced functionality and/or a Bookingmany convenience functions.com accout Once set up you can [[manage everything directly from Beds24 which will save you time and make working with Booking.com:_Create_and_update_properties_and_rooms_on_Booking.com|create it directly from Beds24]]really easy.'''

Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.  All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilities and Limitations=='''With this connection you can :'''*export send prices, and availability **send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create *report no-shows date changes and guest misconduct to Booking.com rate plans**report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.comactivate this option)*create and manage Booking.com promotions

If you want to export inventory Booking.com demands prices to be sent from Beds24 so you will not be able to set in the Booking.com extranet after the connection has been enabled. Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below.  Bookings with payment collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking. =Before you connect===Familiarize yourself with the channel manager==<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> [[:Category:Channel Manager|Learn]] how the channel manager works. ==Make sure you have suitable prices set up in Beds24==<div class="warning">{{#fas:exclamation-triangle}} When the connection is activated, Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. </div>  We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. Our connection with Booking.com supports these pricing models: 1. '''Per Occupancy Pricing (OBP)''' RECOMMENDED - If your Booking.com Rate Type is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. Set the Booking.com Rate Type to '''OccupancyLimitations:'''. *If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.*If you use rates 1 person, 2 person Extras taxes and room price fees will not automatically sendor update. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set Set/change these in the "Discounts" tab of the rate can not be sent.  2. '''Per Day Pricing (Standard)''' - If your Booking.com Rate Type is "Per Day Pricing / Standard" Extranet unless you will need a price for the maximum room occupancy. *If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. *If you use daily prices with "Extra Person" prices want to manage your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. The price for the extra person will not send. *If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancycontent from Beds24. *If you want to send an additional "Single" price BookingBeds24 imports only confirmed bookings.com needs to activate the single price option. After this is done you can set the Booking.com Rate Type to '''Per Day Pricing + Single'''.  3. '''Derived Prices (RLO)''' - If Booking.com has set up derived (RLO) prices for you where Booking.com calculates prices for different occupancies from the standard price sent from Beds24 have set the Booking.com Rate Type to '''Per Day Pricing'''. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> With derived (RLO) prices Booking.com do not allow you to send a single price. We recommend you use only accept "Per Occupancy PricingRequests" instead so you can control all prices from Beds24.  *If you want will need to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. For '''dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= Per Day Pricing. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]]. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day". <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. ==Extras, taxes and credit card rules booking in your Booking.com extranet=="Upsell Items" can not be exported to Booking.com. If required you can enter extras and fees directly in Booking.com. If you have set up additional taxes in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS that have the exact same name as your additional taxes in Booking.com, they can be imported as taxes during the booking will importonce they are confirmed.  Booking.com does not send a tax rate for extras. Therefore, for extras, the VAT rate of the accommodation is applied by default. If an extra (e.g. breakfast) has a different tax rate, this vat rate can only *Changes to availability and prices will be applied instantly sent to imported bookings, if you have an extra with the exact same wording in {{{#fas:cog}}channel. (CONFIGURATION) ACCOMMODATIONS > UPSELLING. If you want Changes to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24.  ==Make sure your rooms and room types in Beds24 match your set up in Booking.com==If you sell rooms individually at another channel settings for example minimum stays, or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]. ==Disable or the auto-replenishment of closed rooms in Booking.com==Beds24 multiplier will automatically reopen rooms when you have availability. If you have this feature enabled Booking.com will not wait for send with the an next update sent from Beds24 but will automatically re-open you have the closed room when a guest cancels even option to push them manually if you have a booking from another sourcerequire an instant update. You can opt-out of the feature by following these steps:*Log into your Booking. com account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature =The set up process=Setting up the connection is a 4 step process:

1) You request a ==Prices for Booking.com==Our connection on with Booking.com extranetsupports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Nothing changesExtra person price in the daily price will send. You are still bookable according [[:Category:Daily_Prices|See this tutorial on how to the use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and inventory you have discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com extranetneed to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

Between step 2 and 3 For dorms Booking.com requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you should map your want to send a single price for other rooms and rates, check everything and import existing bookings from you can create additional rate plans for single use in [[Booking.com to block the booked dates:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].

3) You enable the connection in =Connect a property on Booking.comto a property in Beds24 to synchronize prices, availability and bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step. This is when <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in Booking.com removes your inventory and rates and you are temporarily not bookable.</div><div class="mw-collapsible-content">

4) Beds24 sends prices and availability 1. Click on the "Connect to Booking.com" button to login to Booking.comthen go to ACCOUNT > CONNECTIVITY PROVIDER. You are bookable againIf you have a Booking. To send the update immediately click the "Update" buttons in the com group account log to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager settingsfrom there.

Bookings are not removed from the Booking2.com extranet. Existing and new bookings are always visible in the Booking.com extranetSearch for Beds24.

==13. Initiate the connection in Booking.com==Initiate the connection from the property menu within the booking.com extranet and then do the Beds24 setupTick all tick boxes.

1) Login to Booking4.com and go to ACCOUNT > CONNECTIVITY PROVIDER. If you do not see this option contact Booking.com support and tell them you want to use a channel manager 2) Search for BEDS24. 3) Tick all tick boxesComplete the rest of the on screen instructions.

4) Complete the rest of the on screen instructions. <div span class="warning" style="color: #f3e504; font-size: 150%;">{{#fas:exclamation-trianglelightbulb}} </span> Booking.com does currently offer For a two options:*If you choose "Connect me automatically to the provider" Booking.com will instantly remove your prices and availability. Choose this option only if your have check that your prices in Beds24 are all set up and ready to send.*If you choose "Dont connect me automatically to the provider" you can confirm the -way connection after you have done the setup in Beds24. </div>   It is possible need to select a both "one wayReservations" or and "two wayRates and Availability" connection with Booking.com. The normal case is "two way" which will both Beds24 can then export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by you.  5) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection. ==2. Set up and mapping in Beds24==1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel IDReservations" setting and choose your or only "Booking.com Rate Type". Then scroll to the bottom of the page Rates and click SAVE'''. [[Image:bookingcom1.png|450px|link=]][[Media:bookingcom1.png|view large]] 2) Set Availability"Booking Price Import" to either import the room price you only or the room price plus unpaid extras (cleaning charges, local taxes etc.) 3) Some Booking.com rate ids can accept a room price plus have a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type one-way" = "Per Day Pricing + Single". If connection meaning the action you do did not have this rate type or you are not sure set "Booking.com Rate Type "= " Per Day Pricing"  4) Mapping <embedvideo service="youtube">https://youtu.select must be/-SbeMMSk8wc</embedvideo> Map Rooms:*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.*Choose the Booking.com room manually maintained by you want to map to the Beds24 room and click on it.*When the correct room id has copied to the room id setting, click Save. [[Image:bookingcomrooms.png|450px|link=]][[Media:bookingcomrooms.png|view large]]  Map Rates:*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click Save. [[Image:bookingcomrates.png|450px|link=]][[Media:bookingcomrates.png|view large]]  <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" div>Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send. ==3. If you have different price options i.e. refundable/non refundable rates, meal plans==Booking.com can support more than one price per room and day.  If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM div> RATE PLANS]]. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]]. ==4. If you want to mark your prices for Booking.com up or down or need currency conversion==You can add a multiplier to your prices, add a '''*''' followed by the multiplier number to your hotel id. Example: Hotel id = '''123456*1.23'''

will multiply all prices by 1<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.23 sent for com property ID</div><div class="mw-collapsible-content">#Copy your Booking.com hotel id 123456 (i.e. raised by 23%).ID and paste it into the "Hotel Id " field#Press SAVE</div></div>

Lower prices can <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your rooms </div><div class="mw-collapsible-content">#Click on the "Get Code" link next to the room id setting, a list of room Ids will be sent with a multiplier less than 1:retrieved from Booking.com and displayed#Choose the Booking.com room you want to map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com rate plans</div><div class="mw-collapsible-content">'''123456*01. If you have only one Booking.85com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

'''2. If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will send 85% of be retrieved from Booking.com for the saved room id#Choose the Booking.com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the normal price prices (iPRICES > Daily Prices/Fixed Prices) which you want to send your other Booking.e. lowered by 15%)com rate plans#Click on "Get Codes" and choose the Booking.com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

To convert <div class="warning">{{#fas:exclamation-triangle}} You can only map the price of bookings imported rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com i.e. for refundable/non refundable options can not update from the channel add a '''*''' AFTER the multiplier:Beds24. Deactivate these in Booking.com </div>

will divide <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the price of the booking by 1.23.rooms and set "Enable" = Enabled#If you have multiple room types repeat for each room#Press SAVE</div></div>

<div class="mw-collapsible mw-collapsed">For <div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion you (optional)</div><div class="mw-collapsible-content">You can also use currency conversion template variables. All currencies supported add a multiplier to your prices, add a '''*''' followed by the booking page currency selector can be used.multiplier number in the "Multiplier" field

'''123456*[CONVERT<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7:IDRCheck what will send to Booking.com</div><div class="mw-EUR]''' collapsible-content">#Click on the "Price Data" Button to check which prices and availability will convert Indonesian Rupees to Eurossend.#If you have multiple room types repeat for each room.</div></div>

'''123456*[CONVERT<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8:IDRImport upcoming bookings</div><div class="mw-EUR][collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/]0or Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .85''' will convert Indonesian Rupees csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to Euros close additional dates or limit check-in and lower /or check-out you can use the price by 15%."Override" function in the Calendar</div></div>

<div class="mw-collapsible mw-collapsed"><div class=5. Limit "headline-collapse" > Step 9: Activate the maximum number accepted bookings if you do not want to offer all rooms =connection</div><div class="mw-collapsible-content">By default all available rooms are When you activate the connection Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit from the number of accepted bookings for this channelmanager.

==6. Activate in Beds24 and Booking.com==1) You can view activate the live availability connection when your mapping and prices that will be sent to Bookingare correct and you have added all upcoming bookings.com before or after activating using the *Press "Activate Connection" and then "View actual dataActivate Connection Now" button.

[[Image<div class="warning">{{#fas:exclamation-triangle}} If you have dorms:booking13Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work.png|450px|link=]]</div> [[Media:booking13.png|view large]]</div></div>

2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings. [[Image:Booking_com_12.png|450px|link<div class=]][[Media:Booking_com_12.png|view large]]  3) Enable the connection in Beds24 by ticking "Inventory and Ratesmw-collapsible mw-collapsed" for each mapped room and saving. The ><div class="Bookingsheadline-collapse" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.>  [[ImageStep 11:bookingcomactivate.png|450px|link=]][[Media:bookingcmactivate.png|view large]] 4) When all Check that the set up in Beds24 connection is correct you can make the final step to confirm the connection (go live) from the Booking.com extranet.working properly</div>[[Image:bookingconfirm.png|450px|link<div class=]][[Media:bookingconfirm.png|view large]] You have to / can do this only if you initially selected "Dont automatically connect me to the providermw-collapsible-content".> When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory. You can use the Click "UpdateRefresh" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure for the dates are blocked in Beds24 before going live so they will not be reopened. 5) Click on "Get Connection Status" to see the connection is properly activated.  6) Import existing bookings from Booking.com  Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button. [[Image:booking15.png|450px|link=]][[Media:booking15.png|view large]] If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV. a. Export status of your bookings as CSV from booking.comb. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.  Follow the instructions on the page carefully so they import to the correct rooms. If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.  7) Once updated, check all your values in the property at Booking.com extranet for correctness and if required make any adjustments to the settings to fix. 8) Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER “Import Channel Collect Payments” is set to “Yes”. 9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER “Import Cancel Fees” is set to “Yes”. == 7. Check that the connection is working properly ==The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. == Setup problems==1) The room is being unexpectedly closed at Bookingcoms end.com

The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure If you have prices for are receiving error messages check in the complete range of dates "Common Errors" section why you are sending (1 year or 2 years)receiving the error and how to fix it.

2) "Room code The connection is working if and your property is selling if *you do not unique" warning when saving receive any erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not receiving error messages *the display in Beds24the channel is correct.

Each This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com room id . It is unique ready to receive reservations.*Autoclosed: Availability: The property has no availability and can be mapped has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to only one room in Beds24check which prices and availability will send. If you enter required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the same property in your Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>

=Create and manage Booking.com promotionsAfter the connection is activated=Promotions can be created, modified and deactivated in <div class="warning">{{#fas:cogexclamation-triangle}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONSChanges to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms [[Bookingor the multiplier will send with the next update.com:_Promotions|Click here for more information and setup instructionson "Update" if you want to push them through instantly.]] =Manage bookings= </div>

To <div class="warning">{{#fas:exclamation-triangle}} If you use this function dependencies you should:can only assign the bookings into a room in the same property as the room which is mapped to Booking.com.</div>

2. #Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

==VAT value on extra items==If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be usedBooking.Otherwise the VAT value defined in the Property booking rules will be usedcom allows .jpg and .png attachments but no links or pdfs.

<div class==Report No"warning">{{#fas:exclamation-shows, Invalid cards or restrict channel modifications==This screenshot shows specific settings for bookings from triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the Booking.com:security checks, and the message will fail to send.</div>

[[Image:bookingcom_manage.png|800px|link=]]=Manage bookings=====Credit cards, charging virtual credit cards & payments ===[[Media:bookingcom_manageCredit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below.png|view large]]

If you want to not allow channel modifications Bookings with payments collected by default you can change Booking.com will show the payment amount collected as a payment in the setting for "Allow Channel ModificationsInvoice" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGERtab of the booking.

Virtual For Booking.com virtual cards you can be set to be auto adjust the charge automatically to the full amount available on the card at the time it is charged at . To do so create a rule with these settings and specify it in the date they become validbooking. com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"

A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card. '''Charge virtual cards manually''' If you manually charge virtual credit cards please note that they can only be charged on after the check-out activation date.

==Different invoice templates =Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===If you need a different invoice template for You will see buttons in the "Details" tab of the bookings from this channel which allow you can use to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the [[Invoicees|invoicee]] function.booking to be cancelled

==Reviews==To access Booking.com reviews from your DASHBOARD unlock If you do not want to allow channel modifications by default you can change the DASHBORAD click on the hamburger menu then on setting for "Allow Channel Modifications"Extentionsvalue" and add the Booking.com Review Modulein {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

===Info Codesfor relevant information===Info Codes in the "Info" tab of the booking show you relevant informationabout the booking and the guest.

| card could not sent send to Stripe

= Updates and Changes==VAT value on extra items===Changes to availability and prices If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be instantly sent to used.Otherwise, the channelVAT value defined in the Property booking rules will be used. Changes for settings  ===Different invoice templates ===If you need a different invoice template for example minimum stays, the multiplier or number of rooms will send with bookings from this channel you can use the next update[[Invoicees|invoicee]] function. Click  ==Reviews==To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "UpdateExtentions" if you want to push them through instantlyand add the Booking.com Review Module.

=Disconnect=*Unticking "Inventory and Prices" Create and "Bookings" will stop Beds24 sending data to manage Booking.compromotions==Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. This will not remove the data from [[Booking.com :_Promotions|Click here for more information and it will still be bookablesetup instructions.]] ==Manage or add Booking.com Rate Plans==*To completely disconnect the channel manager please log into manage your rate plans go to [[Booking.com extranet and click on the Account icon in the top right-hand corner:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. Select Channel Manager from the dropIf you want to offer multiple price options for example a non-down menurefundable rate or your rate plan contains meals you can also create additional rate plans. Click  ==Limit the Deactivate button maximum number accepted bookings if you do not want to cancel offer all rooms ==By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the connection to Beds24number of accepted bookings for this channel.

=Trouble shootingTroubleshooting===Deleting a rate or price Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24 will not delete the price in Booking.com=</div><div class="mw-collapsible-content">If you need to close a rate at Each Booking.com, make the rate room id unbookable at is unique and can be mapped to only one room in Beds24, for example by closing . If you enter the room or removing the price and wait for it to update at same Booking.com. Only room id more than once the rate has closed at room updates will overwrite each other causing inaccurate information being sent to Booking.com it is safe to remove it from Beds24which will cause overbookings.</div></div>

You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">As long as the rate has at least a price for 1 day in During the next yearSetup of your connection, all click on 'Get the other dates without prices will be closedBooking.com Room and Rate Codes for this "Property Code"'

You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have multiple rates at bookingrooms please forward the RUID to Booking.com, the other rates can continue support and ask them to be available by giving them pricescheck why they do not return any rooms.</div></div>

Note that if there <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is no price on any day being unexpectedly closed at all for a rate, this Booking.com</div><div class="mw-collapsible-content">The channel manager will not necessarily close the rate, in this case no information will be sent and whatever data is in room on all dates which do not have a valid price available for sending to Booking.com will remain.Make sure you have prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 150%;collapse" >{{#fas:lightbulb}} Messages from Auto actions are not visible in Booking.com message centre'''</spandiv> <span stylediv class="fontmw-weight: bold;collapsible-content" >TipEnsure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).</div></spandiv> Click on the <div class="View Actual Datamw-collapsible mw-collapsed" Button to check which prices and availability will send.><div class==Missing credit "headline-collapse" >Credit card detailsare missing in Beds24</div><div class=="mw-collapsible-content">

During the Setup of your connectionIf you have multiple rates at booking.com, click on 'Get the Bookingother rates can continue to be available by giving them prices.com Room and Rate Codes for this "Property Code"'

You Note that if there is no price on any day at all for a rate, this will see not necessarily close the list of Rooms/Rate codes returned from rate, in this case no information will be sent and whatever data is in Booking.comwill remain. If Booking.com does not make any rooms available. If you are sure you have rooms please forward <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the RUID "View Price Data" Button to Booking.com support check which prices and ask them to check why they do not return any roomsavailability will send.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

'''Access denied''' or '''Hotel not allowed for connection type'''<div class="mw-collapsible mw-collapsed"><div *Click on class="Connection Statusheadline-collapse" to check that the connection is properly activated.> OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div> **If you see <div class="Statusmw-collapsible-content" = Pending Property you need to confirm the connection in >Send us a Support Ticket, so we can correct your Bookingpricing model.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> You have not activated the connection in the bookingBooking.com extranetdoes not allow you to send a single price. Please log into your bookingSet "Booking.com extranet and activate the connection.Rate Type"= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE or OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com does not allow you to send a single priceextranet. Set "Booking.com Rate Type"= Per Day Pricing</div></div>

'''OBP_PRICING_PASSED_FOR_DEFAULT_RATE'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> Your Booking.com Rate Type is "Per Occupancy"considers the price you want to send varies significantly from the prices which are already in Booking. The system will automatically adjust your rate type so prices for different occupancies can sendcom, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).

'''OBP_PRICING_PASSED_FOR_RLO_RATE''' Your Booking.com Rate Type is "Per Day Pricing". Booking.com will automatically Either adjust your rate type so prices for different occupancies will be displayed price in Beds24 or try to change the limitation at Booking.com. Set "Booking.com Rate Type"= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''OCCUPANCY_NOT_VALIDor '''CANNOT_SET_SINGLE_USE_RATE</div> Check that <div class="Max guestsmw-collapsible-content" >Booking.com have not activated a single occupancy price for the room.Either ask Booking.com to allow a single price (set in {{#fas:cog}} (SETTINGSup a "Single" rate id) or set "Booking.com Rate Type" = Per Day Pricing PROPERTIES > ROOMS > SETUP If it is a dorm: Booking.com requires the same bed price be sent to them as the occupancy you have set room price. Therefore they do not accept a single price for the room in your a dorm. Set "Booking.com extranetRate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE'''Did not set price to XX on date xxxx-xx-xx for Room or '''RATE_NOT_ACTIVE_FOR_ROOM'''abdor ' and Rate Category 'def' and occupancy x because the room has a max occupancy of x.RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have either set the wrong an active Booking.com rate id with this number of guests in . You can only update Booking.com or in {{#fas:cog}} (SETTINGS) PROPERTIES Rate Plans which show when you click on 'Get codes'.*Go to Prices > ROOMS > SETUPChannel Mapping enter the code from the error message Search box and click on the priceand and selcet and ID which you see when you click 'Get codes'. *Please correct so both numbers are double check your Fixed prices and Daily prices and select a valid Booking.com rate id from the samelist in 'get codes'. You can only send prices for active Booking.com rate codes. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''TAG_HAS_INVALID_VALUE or '''ROOM_NOT_ACTIVE</div> 1. Your connection type does not allow the use the the Booking.com <div class="mw-collapsible-content API">You can only update rooms which show when you click on 'Get codes'. If you do have set to use "Occupancy Pricing" in Beds24 we can not automatically adjust your settings in Booking.com. Log into Booking.com, stop the connection and request a new one room with Content API. 2. this ID ask Booking.com does not support occupancy pricing for dormsto activate it. If It is activated when you see it when you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to click on "Per DayGet Codes". </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did not set price to xx.xx on date xxxxclass="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-xxcollapsible-xx1 for Room xx and occupancy x because the room has a max occupancy of x.'''content"> You are trying to send a price cannot set occupancy_price for a number of guests which is higher than the number of guests Booking.com has the room child rate 123456789, since they are automatically set for. Adjust the maximum number of guests to be the same in Beds24 and Booking.com and if required adjust your pricesbased on Rate Relations.

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''WARN_PRICE_TOO_LOW_LIMITOption 1''' *Go to Booking.com Extranet, go to Rates & Availability and click 'Edit'on the Rate id identified in the error message, then 'WARN_PRICE_TOO_HIGH_LIMITEdit'the Price, and select 'Setup as a new rate plan' Booking. Click Save. View the details in this short video :- https://screenpal.com considers the price you want /watch/c0lV6CVmFNd*'''Option 2'''*Go to send varies significantly {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the prices which are already in Booking'get codes' list.com, or if it’s outside *Go to Prices > Channel Mapping enter the accepted threshold – Rate id in the minimum being €5 Search box and click on the maximum being €50,000 (or Daily Price/Rate and make sure the equivalent in correct booking.com rate id is selected from the local currency)'get codes' list. Either adjust your price *Go to Prices > Channel Mapping enter the Rate id in Beds24 or try to change the limitation at Search box and click on the Daily Price/Rate untick Booking.comand remove the Rate plan id. </div></div>

'''Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE'''<div class="mw-collapsible mw-collapsed"><div Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price (set up a class="Singleheadline-collapse" rate id) or set > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="Booking.com Rate Typemw-collapsible-content" = Per Day Pricing > If it is a dorm: Booking.com requires the bed price be sent You are trying to them as the room price. Therefore they do not accept update a single price for a dormnon-XML rate. Set "Log into your Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price)extranet remove the rate.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Not allowed class="headline-collapse" > Room reservation does not belong to update Single Use Rate for Room'''this hotel reservation</div> Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set <div class="Booking.com Rate Typemw-collapsible-content"= Per Day Pricing. If you want to send a single price for other rooms ask >The booking was already cancelled in Booking.com to set up a "Single" rate id for thesebefore the Channel synchronisation.</div></div>

'''Rooms to Sell were set below the Minimum Contracted rooms for these dates''' You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.<div class="mw-collapsible mw-collapsed"><div *Make sure you have valid rates for the mentioned dates and no bookings from other sourcesclass="headline-collapse" > Message thread not found</div> *Beds24: change your inventory to send the allotment you have guaranteed Booking.com<div class="mw-collapsible-content"> *Booking.comThere are two possible reasons: Ask Booking.com to remove the guaranteed allotment

'''Rate is 1. The Booking.com connection for the property does not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''allow the use of the messaging API. You do not have an active Please log into Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Bookinggo to ACCOUNT > CONNECTIVITY PROVIDER.com rate id Disconnect from the list in 'get codes'Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki. You can only send prices for active Bookingbeds24.com rate codes/images/6/69/Extranet-booking.png 2. You will see your active rate codes when have assigned or moved the booking into a room that is in a different property than originally booked. If you click on "Get Codes"want to use messaging with Booking. Make sure com you can move/assign booking only map these rates to rooms in you channel manager settings, daily prices and ratesthe same property as the one originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Room is not active''' or '''ROOM_NOT_ACTIVE'''class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Booking.com has Ensure you do not activated have any special characters in the message text that could fail the room for selling. Please ask Booking.com to activate it and check Security checks. (For example do not use * or @ in the room id is correctmessage text).</div></div>

'''Rate 123456 cannot be updated via XML'''<div class="mw-collapsible mw-collapsed"><div This rate has not been activated for channel management. Ask Booking.com class="headline-collapse" >Message failed to send to activate it. reservation 12345678 - content or attachment is required</div><div class="mw-collapsible-content">There are two possible reasons:

'''Did not 1. There is no content in the language of the Guest (OR the default language you have set Close Room 'XY for Rate Category 'ZZ' because your account,) in the Messaging tab of remaining Minimum Contracted Rooms on dates..the auto action that you triggered for this booking...''' You have guaranteed *Open the booking go to the Mail & Action tab and to have a minimum number of rooms to sell on Booking.com but check the channel manager is sending a lower quantity than contractedguest language. *Make sure Open the auto action and ensure you have valid rates for text in the mentioned dates Subject, Plain Text Field and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed BookingHTML Field.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms

'''Rate does 2. Auto action should not exist''' You have added send a number which is not a valid Booking.com rate id into message to the guest, go to the field Messaging tab in the "Channels" tab of a rate/daily price. *Open your rates (Channel Tab) Auto action and make sure the correct booking.com rate id is selected from the set 'get codesSending Message' list. *Open your daily prices = NO (Enable listor Internal) and make sure the correct booking.com rate id is selected from the 'get codes' list. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you t have received a notification from Booking.com that the connection is readyaccess to this property. ","code":"FORBIDDEN"</div><div class="mw-collapsible-content"> *If not please check in the Log into Booking.com extranet that the connection has been requestedand go to ACCOUNT > CONNECTIVITY PROVIDER. *If yes please check the BookingDisconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com hotel id you have entered is correct and does not have blank spaces/images/6/69/Extranet-booking.png

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} '''hotel 'xxxxx' not allowed for user'''' Check if </span> If you use dependencies you have received can only assign the bookings into a notification from Booking.com that room in the same property as the connection room which is ready. *If not please check in the mapped to Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''room</rate combination is not active''' div><div class="mw-collapsible-content"> Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You does not allow you to mark credit cards as invalid because you have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily pricepassed their trust verification process. *Open Please contact your rates (Channel Tab) and make sure the correct bookingBooking.com rate id is selected from the 'get codes' listAccount Manager. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Room reservation does not belong class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this hotel reservation''' The booking was already cancelled error in the Booking.com before Extranet. There is no problem at all and you should ignore the rest of the Channel synchronisationtext on the screen.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Code 150 class="headline- Changes are not permitted. This is because property 5587283 has status Open collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</ bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address'''div><div class="mw-collapsible-content"> This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put the property onlineRoom 12345678 has a maximum occupancy of 4. If you want to change anything now you have to contact your account manager at Booking.com and ask You cannot set an occupancy_price for an occupancy of 5 for the property to be reviewed again.rate 123456783

After you activate =Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the channel will stop sending notificationsAccount icon in the top right-hand corner. You will receive them Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24 instead.

= FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How do I set this up?'''Do guests receive </div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will need a confirmation?'''property in Beds24 for each property you have on Booking.com so you can connect them so each Booking.com property ID or hotel ID requires one property in Beds24.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The channel confirms system can handle multiple properties in one account. It doesn't matter whether the booking with the guestBooking. Beds24 will not sent a confirmation messagecom properties are in different Booking. If you want to send one as well you can set up an Auto Action Emailcom accounts.</div></div>

'''How do <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Will I modify or cancel a bookingreceive notifications on new bookings?'''</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the "Latest Bookings" module. </div></div>

Bookings coming from <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">The channel should be modified by confirms the channelbooking with the guest. Cancelling a booking in Beds24 will not cancel sent an additional confirmation message to the booking in Bookingguest.com and can cause a double booking. Please ask booking.com If you want to send an additional confirmation or welcome message for the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24you can set up an Auto Action Email. </div></div>

If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" ><div class= No ("Detailsheadline-collapse" tab of the > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content")>You can request Booking. If you have com to cancel the booking or report changed stay dates from the room you can set "Allow Channel ModificationsDetails" = All but not room changestab of the bookings.

'''How Otherwise bookings coming from a channel should be modified by the channel. Just changing the status of a booking in Beds24 to "Cancelled" will not cancel the booking in Booking.com and can I access credit card details?'''cause a double booking.

This is how If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can [[View_Credit_Card_Details| view credit card details]]set "Allow Channel Modifications" = No ("Details" tab of the booking"). Booking.com may sometimes withhold If you have changed the credit card number or CCV unless room you specifically request they are sent to can set "Allow Channel Modifications" = All except room changes. If you. Contact your Booking.com rep if do this is occurring and you require this information will need to always be sentmanage all changes manually.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do can I add a promotion or special priceaccess credit card details?'''</div><div class="mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact Booking.com support if this is occurring and you require this information to always be sent.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs or fees?'''</div>Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet. <div class="mw-collapsible-content"> '''Can I Extras taxes and fees will not automatically send different prices for different minimum stays or for different numbers of guests?''' Yes. You can do this either with occupancy based Daily Prices or multiple rates idsupdate. See the "Multiple rates" section of this page.  ''' have multiple Set/change these in your Booking.com hotel ids. How do I set this up?''' The system can handle multiple properties in one account. Each Extranet unless you want to manage your full Booking.com hotel requires one property in content from Beds24.*Changes to availability and prices will be instantly sent to the channel. Chang'''I have multiple Booking.com accounts. How do I set this up? '''</div></div>

The system can handle multiple properties in one account. It doesn<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Can I send different prices for different minimum stays or for different numbers of guests?'''t matter whether the Booking</div><div class="mw-collapsible-content">Yes.com properties are With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in your prices. If you have different Booking.com accounts. Each Booking.com property still requires one property in prices for different minimum stays Beds24, thoughwill send these. '''What to do when I receive an overbooking?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Why did a booking not import?'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Why is the price for the booking wrong?'''</div><div class="mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

'''What are contracted rooms?'''<div class="mw-collapsible mw-collapsed"> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  '''<div class="headline-collapse" > What do I do when I have a no show?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class="mw-collapsible-content">