Changes

This page is about the menu {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > BOOKING.COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com

<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import ]] properties from Booking.com to Beds24. </div>

=Capabilities What you should know and limitationsdo before getting started=<div class="bluebox">These instructions explain how to connect existing listings on '''As a longstanding Booking.com. If Premier Partner Beds24 can offer you do not yet have a listing advanced functionality and/or a Bookingmany convenience functions.com accout Once set up you can [[manage everything directly from Beds24 which will save you time and make working with Booking.com:_Create_and_update_properties_and_rooms_on_Booking.com|create it directly from Beds24]]really easy.'''

Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.  All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilities and Limitations=='''With this connection you can :'''*export send prices, and availability **send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create *report no-shows date changes and guest misconduct to Booking.com rate plans**report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.comactivate this option)*create and manage Booking.com promotions

If '''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to export inventory manage your full Booking.com demands prices to be sent content from Beds24 so . *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will not be able need to set accept the booking in the your Booking.com extranet after the connection has been enabledand they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes for to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if but you want have the option to push them through instantly. Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below.  Bookings with payment collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking. =Before you connect===Familiarize yourself with the channel manager==<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> [[:Category:Channel Manager|Learn]] how the channel manager works. ==Make sure you have suitable prices set up in Beds24==<div class="warning">{{#fas:exclamation-triangle}} When the connection is activated, Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. </div>  We can only send availability manually if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]require an instant update.

==Prices for Booking.com==Our connection with Booking.com supports these '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing models:, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

1. '''Per Occupancy Pricing (OBP) - RECOMMENDED ''' - If your "Booking.com Rate Type" is Per Occupancy Pricing a price Prices for each occupancy defined in Beds24 can be sent. *Set the "Booking.com Rate Type" to dorms'''Per Occupancy Pricing'''. *If you use daily prices a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send.*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

2. '''Per Day Pricing (Standard)''' - If your "For dorms Booking.com Rate Type" is Per Day Pricing you will need a requires the bed price for be sent to them as the maximum room occupancy. *Set the "Booking.com Rate Type" to '''Per Day Pricing'''*If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are They do not sent. *If you use daily prices with "Extra Person" prices your daily accept a single price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can senddorm. The price for the extra person Therefore we will not send. *If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancyto manually adjust your pricing model. *If you want to send an additional "Single" price Booking.com needs to activate the a single price option. After this is done for other rooms you can set the create additional rate plans for single use in [[Booking.com Rate Type to '''Per Day Pricing + Single''':_Create_Booking. com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].

3. '''Derived Prices (RLO)''' - If =Connect a property on Booking.com has set up derived (RLO) prices for you where Booking.com calculates prices for different occupancies from the standard price sent from to a property in Beds24.*Set the Booking.com Rate Type to '''Per Day Pricing'''. *You will need to manage any changes to your synchronize prices in both Beds24 , availability and Bookingbookings=This channel has a very specific activation process that must be followed carefully.com. In Beds24 you need Click on "Expand" to set view the price details for each step.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the maximum room occupancy connection in your daily prices or rates and then contact Booking.com to adjust your occupancy prices</percentages. div><div class="mw-collapsible-content">

<span style=color:#fe746c;“ 1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT >{{#fas:exclamation-triangle}} </span> With derived (RLO) prices CONNECTIVITY PROVIDER.If you have a Booking.com group account log to Booking.com only a price for Max Occupancy can be sent from and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24, they do not allow single price. '''We recommend you use "Per Occupancy Pricing" instead so you can control all prices as channel manager from Beds24there.'''

See this tutorial on how to [[:Category:Daily_Prices|use daily prices 2. Search for occupancy pricing and linked daily prices with fixed prices and/or offsets]]Beds24.

<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking3.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]Tick all tick boxes.

<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For '''dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= Per Day Pricing. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]]. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day". <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. ==Extras, taxes and credit card rules in your Booking.com extranet=="Upsell Items" can not be exported to Booking.com. If required you can enter extras and fees directly in Booking.com. If you have set up additional taxes in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS that have the exact same name as your additional taxes in Booking.com, they can be imported as taxes during the booking import.  Booking.com does not send a tax rate for extras4. Therefore, for extras, Complete the VAT rate rest of the accommodation is applied by default. If an extra (e.g. breakfast) has a different tax rate, this vat rate can only be applied to imported bookings, if you have an extra with the exact same wording in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS. If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24. ==Make sure your rooms and room types in Beds24 match your set up in Booking.com==If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]. ==Disable the auto opening rooms after cancellations==Beds24 will automatically reopen rooms when you have availability. If you have this feature enabled Booking.com will not wait for the an update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking. com account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature =The set up process=Setting up the connection is a 4 step process: 1) You request a connection on Booking.com extranet. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet. 2) Beds24 accepts your request. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet. Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates. 3) You enable the connection in Booking.com. This is when Booking.com removes your inventory and rates and you are temporarily not bookable. 4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings. Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet. ==1. Initiate the connection in Booking.com==Initiate the connection from the property menu within the booking.com extranet and then do the Beds24 setup. 1) Login to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. If you do not see this option contact Booking.com support and tell them you want to use a channel manager 2) Search for BEDS24. 3) Tick all tick boxesscreen instructions.

<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can then both export inventory to Booking.com and import bookings from Booking.com. If you select only "Reservations" or only "Rates and Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you.  4) Complete the rest of the on screen instructions.</div></div>

<div class="warningmw-collapsible mw-collapsed">{{#fas<div class="headline-collapse" > Step 2:exclamation-triangle}} Enter your Booking.com does currently offer two options:property ID</div>*If you choose <div class="Connect me automatically to the providermw-collapsible-content" >#Copy your Booking.com will instantly remove your prices hotel ID and availability. Choose this option only if your have check that your prices in Beds24 are all set up and ready to send.*If you choose paste it into the "Dont connect me automatically to the providerHotel Id " you can confirm the connection after you have done the setup in Beds24. field#Press SAVE</div> </div>

5) When ready <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com rate plans</div><div class="mw-collapsible-content">'''1. If you have only one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will receive a notification be retrieved from Booking.com, go to for the saved room id#Choose the Channel Manager menu again Booking.com rate plan and activate click on it#Check the connection.rate plan Id has been copied to the rate plan Id setting#Press SAVE

=='''2. Set up If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and mapping in Beds24==a list of rate Ids will be retrieved from Booking.com for the saved room id1) Enter your #Choose the Booking.com Hotel standard rate plan#Check the rate plan Id has been copied to the rate plan Id into SETTINGS -setting#Press Save#Open the prices (PRICES > CHANNEL MANAGER -> BOOKINGDaily Prices/Fixed Prices) which you want to send your other Booking.COM com rate plans#Click on "Hotel IDGet Codes" setting and choose your "the Booking.com Rate Type". Then scroll rate plan you want to update with this price#Check the bottom of rate plan Id has been copied to the page and click rate plan Id setting#Press SAVE'''.

[[Image<div class="warning">{{#fas:bookingcom1exclamation-triangle}} You can only map the rate plans Booking.png|450px|link=]][[Media:bookingcom1com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com i.e. for refundable/non refundable options can not update from Beds24. Deactivate these in Booking.png|view large]]com </div>

3) Some Booking.com rate ids can accept a room price plus a single occupancy price on <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the same rate id. If you have this rate type rooms and want to send the single occupancy price set "Booking.com Rate Type Enable" = "Per Day Pricing + Single". Enabled#If you do not have this rate type or you are not sure set "Booking.com Rate Type "= " Per Day Pricing"multiple room types repeat for each room#Press SAVE</div></div>

 4) Mapping <embedvideo servicediv class="youtube">https://youtu.be/mw-SbeMMSk8wc</embedvideo> Map Rooms:*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.*Choose the Booking.com room you want to map to the Beds24 room and click on it.*When the correct room id has copied to the room id setting, click Save. [[Image:bookingcomrooms.png|450px|link=]][[Media:bookingcomrooms.png|view large]]  Map Rates:*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click Save. [[Image:bookingcomrates.png|450px|link=]][[Media:bookingcomrates.png|view large]]  <span class="" style="color: #f3e504; fontcollapsible mw-size: 150%;collapsed" >{{#fas:lightbulb}} </span> div <span styleclass="fontheadline-weight: bold;collapse" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send. ==3. If you have different price options i.e. refundable/non refundable rates, meal plans==Booking.com can support more than one price per room and day.  If you need additional rate plans, for example a for different occupancies, or Step 6: Set a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) multiplier CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]]. ==4. If you want to mark your prices for Booking.com up or down or need for currency conversion(optional)</div><div class=="mw-collapsible-content">

**'''*[CONVERT:IDR-EUR][/]0.85*''' will convert Indonesian Rupees to Euros and lower back to Indonesian Rupees on the price by 15%import.</div></div>

<div class="mw-collapsible mw-collapsed"><div class=5"headline-collapse" > Step 7: Check what will send to Booking. Limit the maximum number accepted bookings if you do not want to offer all rooms =com</div><div class="mw-collapsible-content">By default all available rooms are sent #Click on the "Price Data" Button to activated channelscheck which prices and availability will send. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings If you have multiple room types repeat for this channeleach room.</div></div>

<div class="mw-collapsible mw-collapsed"><div class=6. Activate in Beds24 and Booking.com="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">1) You can view #Click on the live availability and prices that will be sent "Import Existing Bookings" button to import upcoming bookings from Booking.com before . We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/or after activating using Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "View actual dataAdd booking" buttonat the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>

[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9:booking13.png|450px|linkActivate the connection</div><div class=]]"mw-collapsible-content">[[Media:booking13When you activate the connection Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent from the channel manager.png|view large]]

2) Make sure your inventory is correct in Beds24<div class="warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Check existing bookings Please send us a support ticket in which you explain that you have dorms with Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking We will then manually into Beds24 for those dates or using adjust your settings so the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookingsconnection can work.</div> </div></div>

[[Image:Booking_com_12.png|450px|link<div class="mw-collapsible mw-collapsed"><div class=]]"headline-collapse" > [[MediaStep 10:Booking_com_12.png|view large]]Remove Auto-Replenishment (optional)</div><div class="mw-collapsible-content"> 3) Enable Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will not wait for the connection in update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by ticking "Inventory and following these steps:*Log into your Booking.com account*Click on the Rates& Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click " for each mapped room and saving. The No"Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.to turn off the Auto-Replenishment feature</div></div>

[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11:bookingcomactivate.png|450px|linkCheck that the connection is working properly</div><div class=]]"mw-collapsible-content">[[Media:bookingcmactivateClick "Refresh" for the Connection Status to check the status of your property at Booking.coms end.png|view large]]

4) When all If you are receiving error messages check in the set up in Beds24 is correct "Common Errors" section why you can make are receiving the final step error and how to confirm the connection (go live) from the Booking.com extranetfix it.

[[ImageThe connection is working if and your property is selling if *you do not receive any erros*you see Connection Status: XML Active and Hotel Status:bookingconfirm.png|450px|link=]]Open / bookable *you are not receiving error messages [[Media:bookingconfirm*the display in the channel is correct.png|view large]]

You have This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/ can do this only if you initially selected Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data"Dont automatically connect me to check which prices and availability will send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to provider{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>

When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory. You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened. 5) Click on "Get Connection Status" to see =After the connection is properly activated. = 6) Import existing bookings from Booking.com (all upcoming bookings) Make sure the <div class="Bookingswarning" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button. [[Image:booking15.png|450px|link=]][[Media:booking15.png|view large]] If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV. a. Export your bookings as CSV from booking.comb. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.  Follow the instructions on the page carefully so they import to the correct rooms. If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.  7) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix. 8) Channel collect payments will be shown in the booking invoice if >{{#fas:cogexclamation-triangle}} (SETTINGS) CHANNEL MANAGER “Import Channel Collect Payments” is set Changes to “Yes”. 9) You can allow cancellation fees availability and commission values prices will be instantly sent to overwrite booking values when cancelled by the channel if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER “Import Cancel Fees” is set to “Yes”. == 7. Check Changes for settings for example minimum stays, or quantity of rooms that or the connection is working properly ==The connection is working if you are not receiving error messages and multiplier will send with the display in the channel is correctnext update. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. == Setup problems==1) The room is being unexpectedly closed at Booking.com The channel manager will close the room Click on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not uniqueUpdate" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If if you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent want to Bookingpush them through instantly.com =Create and manage Booking.com promotions=Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM </div>PROMOTIONS. [[Booking.com:_Promotions|Click here for more information and setup instructions.]] =Manage bookings=

To <div class="warning">{{#fas:exclamation-triangle}} If you use this function dependencies you should:can only assign the bookings into a room in the same property as the room which is mapped to Booking.com.</div>

2. #Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

3. Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Emailallows .jpg and .png attachments but no links or pdfs.

<div class==VAT value on extra items==If an extra item name "warning">{{#fas:exclamation-triangle}} Ensure you do NOT use special characters in the booking matches auto action message text as this will breach the name of an upsell item for the propertyBooking.com security checks, and the VAT value of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules message will be usedfail to send.</div>

==Report No-showsManage bookings=====Credit cards, Invalid charging virtual credit cards or restrict channel modifications& payments ===This screenshot shows specific settings for bookings from BookingCredit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below.com:

[[Image:bookingcom_manageBookings with payments collected by Booking.png|800px|link=]][[Media:bookingcom_managecom will show the payment amount collected as a payment in the "Invoice" tab of the booking.png|view large]]

Virtual For Booking.com virtual cards you can be set to be auto adjust the charge automatically to the full amount available on the card at the time it is charged at . To do so create a rule with these settings and specify it in the date they become validbooking. com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"

A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card. '''Charge virtual cards manually''' If you manually charge virtual credit cards please note that they can only be charged on after the check-out activation date.

==Different invoice templates =Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===If you need a different invoice template for You will see buttons in the "Details" tab of the bookings from this channel which allow you can use to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the [[Invoicees|invoicee]] function.booking to be cancelled

==Reviews==To access Booking.com reviews from your DASHBOARD unlock If you do not want to allow channel modifications by default you can change the DASHBORAD click on the hamburger menu then on setting for "Allow Channel Modifications"Extentionsvalue" and add the Booking.com Review Modulein {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

===Info Codesfor relevant information===Info Codes in the "Info" tab of the booking show you relevant informationabout the booking and the guest.

| card could not sent send to Stripe

= Updates and Changes==VAT value on extra items===Changes to availability and prices will be instantly sent to If an extra item name in the booking matches the channel. Changes name of an upsell item for settings for example minimum staysthe property, the multiplier or number VAT value of rooms the upsell item will send with be used.Otherwise, the VAT value defined in the next updateProperty booking rules will be used. Click on "Update" if  ===Different invoice templates ===If you need a different invoice template for the bookings from this channel you want to push them through instantlycan use the [[Invoicees|invoicee]] function.

=Disconnect=Reviews==*Unticking To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions"Inventory and Prices" add the Booking.com Review Module. ==Create and "Bookings" will stop Beds24 sending data to manage Booking.compromotions==Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. This will not remove the data from [[Booking.com :_Promotions|Click here for more information and it will still be bookablesetup instructions.]] ==Manage or add Booking.com Rate Plans==*To completely disconnect the channel manager please log into manage your rate plans go to [[Booking.com extranet and click on the Account icon in the top right-hand corner:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. Select Channel Manager from the dropIf you want to offer multiple price options for example a non-down menurefundable rate or your rate plan contains meals you can also create additional rate plans. Click  ==Limit the Deactivate button maximum number accepted bookings if you do not want to offer all rooms ==By default, all available rooms are sent to cancel activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the connection to Beds24number of accepted bookings for this channel.

=Trouble shootingTroubleshooting===Deleting a rate or price Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24 will not delete the price in Booking.com=</div><div class="mw-collapsible-content">If you need to close a rate at Each Booking.com, make the rate room id unbookable at is unique and can be mapped to only one room in Beds24, for example by closing . If you enter the room or removing the price and wait for it to update at same Booking.com. Only room id more than once the rate has closed at room updates will overwrite each other causing inaccurate information being sent to Booking.com it is safe to remove it from Beds24which will cause overbookings.</div></div>

You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">As long as the rate has at least a price for 1 day in During the next yearSetup of your connection, all click on 'Get the other dates without prices will be closedBooking.com Room and Rate Codes for this "Property Code"'

You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have multiple rates at bookingrooms please forward the RUID to Booking.com, the other rates can continue support and ask them to be available by giving them pricescheck why they do not return any rooms.</div></div>

Note that if there <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is no price on any day being unexpectedly closed at all for a rate, this Booking.com</div><div class="mw-collapsible-content">The channel manager will not necessarily close the rate, in this case no information will be sent and whatever data is in room on all dates which do not have a valid price available for sending to Booking.com will remain.Make sure you have prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 150%;collapse" >{{#fas:lightbulb}} Messages from Auto actions are not visible in Booking.com message centre'''</spandiv> <span stylediv class="fontmw-weight: bold;collapsible-content" >TipEnsure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).</div></spandiv> Click on the <div class="View Actual Datamw-collapsible mw-collapsed" Button to check which prices and availability will send.><div class==Missing credit "headline-collapse" >Credit card detailsare missing in Beds24</div><div class=="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class=No Room codes are available="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.

During You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.As long as the rate has at least a price for 1 day in the Setup of your connectionnext year, click on 'Get all the Bookingother dates without prices will be closed. If you have multiple rates at booking.com Room and Rate Codes for this "Property Code"' , the other rates can continue to be available by giving them prices.

You Note that if there is no price on any day at all for a rate, this will see not necessarily close the list of Rooms/Rate codes returned from rate, in this case no information will be sent and whatever data is in Booking.comwill remain. If Booking.com does not make any rooms available. If you are sure you have rooms please forward <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the RUID "View Price Data" Button to Booking.com support check which prices and ask them to check why they do not return any roomsavailability will send.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *Click on "Connection Status" to check that the connection is properly activated.</div></div> <div class="mw-collapsible mw-collapsed"><div **If you see class="Statusheadline-collapse" > OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class= Pending Property you need to confirm the connection in "mw-collapsible-content">Send us a Support Ticket, so we can correct your Bookingpricing model.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https:</div></wiki.beds24.com/images/1/16/Bookingconfirm.png).div>

'''Access denied''' or '''Hotel not allowed for connection type'''<div class="mw-collapsible mw-collapsed"><div *Click on class="Connection Statusheadline-collapse" to check that the connection is properly activated.> INVALID_USE_OF_SINGLE_OCCUPANCY</div> **If you see <div class="Statusmw-collapsible-content" = Pending Property >Booking.com does not allow you need to confirm the connection in your Bookingsend a single price.com Extranet as explained under „Activating in Beds24 and Set "Booking.com“ step 4 (https://wiki.beds24.comRate Type"= Per Day Pricing</images/1/16div></Bookingconfirm.png).div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) You PROPERTIES > ROOMS > SETUP is the same as the occupancy you have not activated set for the connection room in the booking.com extranet. Please log into your bookingBooking.com extranet and activate the connection.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE or OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> Booking.com does not allow considers the price you want to send a single price. Set "varies significantly from the prices which are already in Booking.com Rate Type"= Per Day Pricing, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).

'''OBP_PRICING_PASSED_FOR_DEFAULT_RATE''' Your Either adjust your price in Beds24 or try to change the limitation at Booking.com Rate Type is "Per Occupancy". The system will automatically adjust your rate type so prices for different occupancies can send. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''OBP_PRICING_PASSED_FOR_RLO_RATEor '''CANNOT_SET_SINGLE_USE_RATE</div> Your <div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room.Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type is "= Per Day Pricing". If it is a dorm: Booking.com will automatically adjust your rate type so prices for different occupancies will requires the bed price be displayed in Bookingsent to them as the room price.comTherefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= Per Day Pricingand make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE'''or 'OCCUPANCY_NOT_VALID''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST'''</div> Check that <div class="Max guestsmw-collapsible-content" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS You do not have an active Booking.com rate id with this number. You can only update Booking.com Rate Plans which show when you click on 'Get codes'.*Go to Prices > SETUP is Channel Mapping enter the code from the same as error message Search box and click on the occupancy priceand and selcet and ID which you see when you have set for click 'Get codes'.*Please double check your Fixed prices and Daily prices and select a valid Booking.com rate id from the room list in your 'get codes'. You can only send prices for active Booking.com extranetrate codes.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did not set price to XX on date xxxxclass="headline-xx-xx for collapse" > Room is not active'abd' and Rate Category 'defor '' and occupancy x because the room has a max occupancy of x.'ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content">You can only update rooms which show when you click on 'Get codes'. You If you do have either set the wrong number of guests in a room with this ID ask Booking.com or in {{#fas:cog}} (SETTINGS) PROPERTIES to activate it. It is activated when you see it when you click on "Get Codes". </div> ROOMS </div> SETUP. Please correct so both numbers are the same.

'''TAG_HAS_INVALID_VALUE '''<div class="mw-collapsible mw-collapsed"><div 1. Your connection type does not allow the use the the Booking.com content API. If you have set to use class="Occupancy Pricingheadline-collapse" in Beds24 we can not automatically adjust your settings in Booking.com. Log into Booking.com, stop the connection and request a new one with Content API.> RATE_IS_A_SLAVE_RATE</div> 2. Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to <div class="Standardmw-collapsible-content" and >You cannot set the Pricing model in Beds24 to "Per Day"occupancy_price for a child rate 123456789, since they are automatically set based on Rate Relations.

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Did not set price Option 1'''*Go to xxBooking.xx com Extranet, go to Rates & Availability and click 'Edit' on date xxxx-xx-xx1 for Room xx the Rate id identified in the error message, then 'Edit' the Price, and occupancy x because select 'Setup as a new rate plan'. Click Save. View the room has a max occupancy of xdetails in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'''Option 2''' You are trying *Go to send {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a price for a number of guests which is higher than valid Rate Plan id from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the number of guests Bookingcorrect booking.com has rate id is selected from the room set for'get codes' list. Adjust the maximum number of guests *Go to be Prices > Channel Mapping enter the same Rate id in Beds24 the Search box and click on the Daily Price/Rate untick Booking.com and if required adjust your pricesremove the Rate plan id.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''WARN_PRICE_TOO_LOW_LIMIT'''class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div> '''WARN_PRICE_TOO_HIGH_LIMIT'''<div class="mw-collapsible-content"> BookingYou are trying to update a non-XML rate.com considers the price you want to send varies significantly from the prices which are already in Log into your Booking.com, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in extranet remove the local currency)rate. Either adjust your price in Beds24 or try to change the limitation at Booking.com</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for class="headline-collapse" > Room''' or '''CANNOT_SET_SINGLE_USE_RATE''' Booking.com have reservation does not activated a single occupancy price for the room.belong to this hotel reservation</div> Either ask Booking.com to allow a single price (set up a <div class="Singlemw-collapsible-content" rate id) or set "Booking.com Rate Type" = Per Day Pricing> If it is a dorm: The booking was already cancelled in Booking.com requires the bed price be sent to them as before the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price)Channel synchronisation.</div></div>

'''Not allowed to update Single Use Rate for Room'''<div class="mw-collapsible mw-collapsed"><div Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set class="Booking.com Rate Typeheadline-collapse"> Message thread not found</div><div class= Per Day Pricing. If you want to send a single price for other rooms ask Booking.com to set up a "Singlemw-collapsible-content" rate id for these.>There are two possible reasons:

'''Rooms to Sell were set below the Minimum Contracted rooms for these dates''' You have agreed to supply a minimum number of rooms to 1. The Booking.com on connection for the property does not allow the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimumuse of the messaging API. Please log into Booking.com have ignored the Beds24 values on those dates and used your agreed minimum insteadand go to ACCOUNT > CONNECTIVITY PROVIDER. *Make sure you have valid rates for the mentioned dates and no bookings Disconnect from other sources *Beds24and reconnect this time ticking all tick boxes as shown here: https: change your inventory to send the allotment you have guaranteed Booking//wiki.beds24.com/images/6/69/Extranet-booking.png *Booking2. You have assigned or moved the booking into a room that is in a different property than originally booked.com: Ask If you want to use messaging with Booking.com you can move/assign booking only to remove rooms in the same property as the guaranteed allotmentone originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> You Ensure you do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from any special characters in the message text that could fail the list in 'get codes'. You can only send prices for active Booking.com rate codesSecurity checks. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates (For example do not use * or @ in you channel manager settings, daily prices and ratesthe message text).</div></div>

'''Room is not active''' or '''ROOM_NOT_ACTIVE'''<div class="mw-collapsible mw-collapsed"><div Booking.com has not activated the room for selling. Please ask Booking.com class="headline-collapse" >Message failed to send to activate it and check the room id reservation 12345678 - content or attachment is correct.required</div><div class="mw-collapsible-content">There are two possible reasons:

'''Rate 123456 cannot be updated via XML''' This rate has not been activated 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for channel managementthis booking. Ask Booking*Open the booking go to the Mail & Action tab and check the guest language.com to activate it*Open the auto action and ensure you have text in the Subject, Plain Text Field and HTML Field.

'''Did 2. Auto action should not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....''' You have guaranteed and send a message to have a minimum number of rooms the guest, go to sell on Booking.com but the channel manager is sending a lower quantity than contracted. *Make sure you have valid rates for Messaging tab in the mentioned dates Auto action and no bookings from other sourcesset 'Sending Message' = NO (or Internal) *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn'''Rate does not exist''' You t have added a number which is not a valid Bookingaccess to this property.com rate id into the field in the "Channels,"code":"FORBIDDEN" tab of a rate</daily pricediv><div class="mw-collapsible-content">Log into Booking. *Open your rates (Channel Tab) com and make sure the correct bookinggo to ACCOUNT > CONNECTIVITY PROVIDER.com rate id is selected Disconnect from the 'get codes' listBeds24 and reconnect this time ticking all tick boxes as shown here: https://wiki. *Open your daily prices (Enable list) and make sure the correct bookingbeds24.com rate id is selected from the 'get codes' list/images/6/69/Extranet-booking. png

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} '''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if </span> If you use dependencies you have received can only assign the bookings into a notification from Booking.com that room in the same property as the connection room which is ready. *If not please check in the mapped to Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' class="headline-collapse" >You cannot mark credit card as invalid since the property has not allowed for user'passed trust verification checks''' </div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is readydoes not allow you to mark credit cards as invalid because you have not passed their trust verification process. *If not please check in the Please contact your Booking.com extranet that the connection has been requestedAccount Manager. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''roomclass="headline-collapse" >Connections to fix: 0</rate combination is not active''' div><div class="mw-collapsible-content"> Your codes are not correctly mappedBooking. Check you have entered com incorrectly show this error in the right Booking.com mapping codesExtranet. You have added a number which There is not a valid Booking.com rate id into no problem at all and you should ignore the field in the "Channels" tab rest of a rate/daily price. *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from text on the 'get codes' listscreen. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room reservation does not belong to this hotel reservation''' The booking was already cancelled in Booking.com before the Channel synchronisation12345678 has a maximum occupancy of 4.You cannot set an occupancy_price for an occupancy of 5 for rate 123456783

'''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address''' This means Check that changes "Max guests" set in {{#fas:cog}} (to certain values like language, latitude, longitudeSETTINGS) are not permitted because PROPERTIES > ROOMS > SETUP is the same as the occupancy you have already put set for the property online. If you want to change anything now you have to contact room in your account manager at Booking.com and ask for the property to be reviewed againextranet.</div></div>

=Disconnect=*Set 'Enable'to 'Message thread not foundDisable''' The this will stop Beds24 sending data to Booking.com connection for the property does . This will not allow remove the use of the messaging APIdata from Booking.com and it will still be bookable. Please *To completely disconnect the channel manager please log into your Booking.com extranet and and go to ACCOUNT > CONNECTIVITY PROVIDERclick on the Account icon in the top right-hand corner. Disconnect Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

'''Will <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How do I receive notifications on new bookingsset this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will need a property in Beds24 for each property you have on Booking.com so you can connect them so each Booking.com property ID or hotel ID requires one property in Beds24.</div></div>

After you activate <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the channel manager the channel will stop sending notificationsBooking.com properties are in different Booking. You will receive them from Beds24 insteadcom accounts.</div></div>

'''Do guests <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Will I receive a confirmationnotifications on new bookings?'''</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the "Latest Bookings" module. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">The channel confirms the booking with the guest. Beds24 will not sent a an additional confirmation messageto the guest. If you want to send one as well an additional confirmation or welcome message for the guest you can set up an Auto Action Email.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content">You can request Booking.com to cancel the booking or report changed stay dates from the "Details" tab of the bookings.

Bookings Otherwise bookings coming from a channel should be modified by the channel. Cancelling Just changing the status of a booking in Beds24 to "Cancelled" will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.

If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.If you do this you will need to manage all changes manually. </div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How can I access credit card details?'''</div><div class="mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep support if this is occurring and you require this information to always be sent. '''How do I add a promotion or special price?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs or fees?'''</div><div class="mw-collapsible-content">Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet. <div class="mw-collapsible mw-collapsed"> '''<div class="headline-collapse" > Can I send different prices for different minimum stays or for different numbers of guests?'''</div>Yes. You can do this either with occupancy based Daily Prices or multiple rates ids. See the <div class="Multiple ratesmw-collapsible-content" section of this page. > ''' have multiple BookingYes.com hotel ids. How do I set this up?''' The system can handle multiple properties in one account. Each Booking.com hotel requires one property in With "Occupancy Prices (OBP) Beds24. '''I will send prices for each occupancy you have multiple Booking.com accounts. How do I set this up? ''' The system can handle multiple properties defined in one accountyour prices. It doesn't matter whether the Booking.com properties are in If you have different prices for different Booking.com accounts. Each Booking.com property still requires one property in minimum stays Beds24, thoughwill send these. '''What to do when I receive an overbooking?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Why did a booking not import?'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Why is the price for the booking wrong?'''</div><div class="mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

'''What are contracted rooms?'''<div class="mw-collapsible mw-collapsed"> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  '''<div class="headline-collapse" > What do I do when I have a no show?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class="mw-collapsible-content">