Changes

This page is about the menu {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > BOOKING.COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com

<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import ]] properties from Booking.com to Beds24. </div>

=Capabilities What you should know and limitationsdo before getting started=<div class="bluebox">These instructions explain how to connect existing listings on '''As a longstanding Booking.com. If Premier Partner Beds24 can offer you do not yet have a listing advanced functionality and/or a Bookingmany convenience functions.com accout Once set up you can [[manage everything directly from Beds24 which will save you time and make working with Booking.com:_Create_and_update_properties_and_rooms_on_Booking.com|create it directly from Beds24]]really easy.'''

Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.  All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilities and Limitations=='''With this connection you can :'''*export send prices, and availability **send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create *report no-shows date changes and guest misconduct to Booking.com rate plans**report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.comactivate this option)*create and manage Booking.com promotions

If '''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to export inventory manage your full Booking.com demands prices to be sent content from Beds24 so . *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will not be able need to set accept the booking in the your Booking.com extranet after and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the connection has been enablednext update but you have the option to push them manually if you require an instant update.

Changes ==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to availability "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and prices occupancy will be instantly sent . Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to the channeluse daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. Changes The room price will send for settings specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for example minimum stays"Extra Person", or quantity "Extra child" and discounts set in the "Discounts" tab of rooms the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 or the multiplier will prices you want to send with to Booking.com need to to be the next update. Click on right price for "Updatebase number of guests" if in Booking.com so Booking.com can calculate correctly.*#If you want to push send prices for different occupancies from Beds24, contact Booking.com and ask them through instantlyto remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

Bookings with payment collected by For dorms Booking.com will show requires the payment amount collected bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a payment single price for other rooms you can create additional rate plans for single use in the "Invoice" tab of the booking[[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].

=Before you connectConnect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings===Familiarize yourself with This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the channel manager==details for each step.<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 150%;collapse" >{{#fasStep 1:lightbulb}} Initiate the connection in Booking.com</spandiv><div class="mw-collapsible-content"> [[:Category:Channel Manager|Learn]] how the channel manager works.

==Make sure you have suitable prices set up in Beds24==<div class=1. Click on the "warningConnect to Booking.com"button to login to Booking.com then go to ACCOUNT >{{#fas:exclamation-triangle}} When the connection is activated, CONNECTIVITY PROVIDER.If you have a Booking.com will remove all price and availability details on the group account log to Booking.com extranet and replace them with the data sent from Beds24. Therefore prices go to ACCOUNT > CONNECTIVITY PROVIDER and availability of all rooms must be set up in select Beds24 before connecting. </div>  We can only send availability if you have set up prices which are activated for this as channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]manager from there.

Our connection with Booking2. Search for Beds24.com supports these pricing models:

13. '''Per Occupancy Pricing (OBP) - RECOMMENDED ''' - If your "Booking.com Rate Type" is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. *Set the "Booking.com Rate Type" to '''Per Occupancy Pricing'''. *If you use daily prices a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send.*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sentTick all tick boxes.

2. '''Per Day Pricing (Standard)''' - If your "Booking.com Rate Type" is Per Day Pricing you will need a price for the maximum room occupancy. *Set the "Booking.com Rate Type" to '''Per Day Pricing'''*If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. The price for the extra person will not send. *If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. *If you want to send an additional "Single" price Booking.com needs to activate the single price option. After this is done you can set the Booking.com Rate Type to '''Per Day Pricing + Single'''.  3. '''Derived Prices (RLO)''' - If Booking.com has set up derived (RLO) prices for you where Booking.com calculates prices for different occupancies from the standard price sent from Beds24.*Set the Booking.com Rate Type to '''Per Day Pricing'''. *You will need to manage any changes to your prices in both Beds24 and Booking.com. In Beds24 you need to set the price for the maximum room occupancy in your daily prices or rates and then contact Booking.com to adjust your occupancy prices/percentages.  <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> With derived (RLO) prices Booking.com only a price for Max Occupancy can be sent from Beds24, they do not allow single price. '''We recommend you use "Per Occupancy Pricing" instead so you can control all prices from Beds24.'''  See this tutorial on how to [[:Category:Daily_Prices|use daily prices for occupancy pricing and linked daily prices with fixed prices and/or offsets]]. <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For '''dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= Per Day Pricing. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]]. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day". <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. ==Extras, taxes and credit card rules in your Booking.com extranet=="Upsell Items" can not be exported to Booking.com. If required you can enter extras and fees directly in Booking.com. If you have set up additional taxes in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS that have the exact same name as your additional taxes in Booking.com, they can be imported as taxes during the booking import.  Booking.com does not send a tax rate for extras. Therefore, for extras, the VAT rate of the accommodation is applied by default. If an extra (e.g. breakfast) has a different tax rate, this vat rate can only be applied to imported bookings, if you have an extra with the exact same wording in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS. If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24. ==Make sure your rooms and room types in Beds24 match your set up in Booking.com==If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]. ==Disable the auto opening rooms after cancellations==Beds24 will automatically reopen rooms when you have availability. If you have this feature enabled Booking.com will not wait for the an update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking. com account*Click on the Rates & Availability tab*Go to the Settings symbol on Complete the top-right corner rest of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature =The set up process=Setting up the connection is a 4 step process: 1) You request a connection on Booking.com extranet. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet. 2) Beds24 accepts your request. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet. Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates. 3) You enable the connection in Beds24. This is when Booking.com removes your inventory and rates and you are temporarily not bookable. 4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings. Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet. ==1. Initiate the connection in Booking.com==Initiate the connection from the property menu within the booking.com extranet and then do the Beds24 setup. 1) Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER. If you have a Booking.com group account log to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there. 2) Search for BEDS24. 3) Tick all tick boxesscreen instructions.

<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can then both export inventory to Booking.com and import bookings from Booking.com. If you select only "Reservations" or only "Rates and Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you. </div></div>

4) Complete the rest of <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.com property ID</div><div class="mw-collapsible-content">#Copy your Booking.com hotel ID and paste it into the on screen instructions."Hotel Id " field#Press SAVE</div></div>

<div class="warningmw-collapsible mw-collapsed"><div class="headline-collapse">{{#fasStep 3:exclamationMap your rooms </div><div class="mw-triangle}} Booking.com does currently offer two options:collapsible-content">*If you choose #Click on the "Get Code"Connect me automatically link next to the provider" room id setting, a list of room Ids will be retrieved from Booking.com will instantly remove your prices and availability. displayed#Choose this option only if your have check that your prices in Beds24 are all set up and ready to sendthe Booking.*If com room you choose "Dont connect me automatically want to map to the provider" you can confirm Beds24 room and click on it#Check the connection after you have done correct room Id has been copied to the setup in Beds24. room id setting#Press Save</div> </div>

5) When '''2. If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the connection has been approved, you rate id setting and a list of rate Ids will receive a notification be retrieved from Booking.com, go for the saved room id#Choose the Booking.com standard rate plan#Check the rate plan Id has been copied to the Channel Manager menu again rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your other Booking.com rate plans#Click on "Get Codes" and set choose the connection upBooking.com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

<div class==2"warning">{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Set up and mapping in Beds24==1Linked prices (slave or child rate plans) Enter your on Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKINGi.e. for refundable/non refundable options can not update from Beds24.COM "Hotel ID" setting and choose your "Deactivate these in Booking.com Rate Type" and click SAVE'''.</div>

2) Set <div class="Booking Price Importmw-collapsible mw-collapsed" ><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to either import the rooms and set "Enable" = Enabled#If you have multiple room price only or the types repeat for each room price plus unpaid extras (cleaning charges, local taxes etc.)#Press SAVE</div></div>

3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Per Day Pricing + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= " Per Day Pricing" or "Per Occupancy Pricing"   4) Mapping Map Rooms:*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.*Choose the Booking.com room you want to map to the Beds24 room and click on it.*When the correct room id has been copied to the room id setting, click Save. Map Rates:*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has been copied to the rate id setting, click Save.  <span div class="" style="color: #f3e504; fontmw-collapsible mw-size: 150%;collapsed" >{{#fas:lightbulb}} </span> div <span styleclass="fontheadline-weight: bold;collapse" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send. ==3. If you have different price options i.e. refundable/non refundable rates, meal plans==Booking.com can support more than one price per room and day.  If you need additional rate plans, for example Step 6: Set a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) multiplier CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]]. ==4. If you want to mark your prices up or down or need for currency conversion(optional)</div><div class=="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class=5"headline-collapse" > Step 7: Check what will send to Booking. Limit the maximum number accepted bookings if you do not want to offer all rooms =com</div><div class="mw-collapsible-content">By default all available rooms are sent #Click on the "Price Data" Button to activated channelscheck which prices and availability will send. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings If you have multiple room types repeat for this channeleach room.</div></div>

<div class="mw-collapsible mw-collapsed"><div class=6. Enable the connection between Beds24 and Booking.com="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">1) You can view #Click on the live availability and prices that will be sent "Import Existing Bookings" button to import upcoming bookings from Booking.com before . We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/or after activating using Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Price dataAdd booking" buttonat the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>

2) Make sure You can activate the connection when your inventory is mapping and prices are correct in Beds24. *Check existing and you have added all upcoming bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. *Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory Press "Activate Connection" and override functions on the control panel calendar for those datesthen "Activate Connection Now".

Failure to do this could allow new bookings on dates <div class="warning">{{#fas:exclamation-triangle}} If you are have dorms: Do not availableactivate the connection yourself. All available dates Please send us a support ticket in Beds24 will be sent to which you explain that you have dorms with Booking.com as available for new bookings.We will then manually adjust your settings so the connection can work. </div> </div></div>

3) Scroll down to the rooms and set "Enable" <div class= Enabled. This will complete the connection.   4) If you initially selected "Don't automatically connect me to the providermw-collapsible mw-collapsed". Then follow the step below to complete the connection in Booking.com. >When all the set up in Beds24 is correct you can make the final step to confirm the connection (go live) from the Booking.com extranet. [[Image:bookingconfirm.png|450px|link<div class=]][[Media:bookingconfirm.png|view large]]  When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory. You can use the "Updateheadline-collapse" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.>  5) Click on "Get Connection Status" to see Step 11: Check that the connection is working properly activated. </div> 6) Import existing bookings from Booking.com (all upcoming bookings) Make sure the <div class="Bookingsmw-collapsible-content" check box for each mapped room is ticked and saved and then click the >Click "Import existing bookingsRefresh" button. [[Image:booking15.png|450px|link=]][[Media:booking15.png|view large]] If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV. a. Export your bookings as CSV from booking.comb. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.  Follow the instructions on the page carefully so they import Connection Status to check the correct rooms. If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.  7) Once updated, check all status of your values in the property at Booking.com extranet for correctness and if required make any adjustments to the settings to fixcoms end.

8) Channel collect payments will be shown If you are receiving error messages check in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER “Import Channel Collect Payments” is set "Common Errors" section why you are receiving the error and how to “Yes”fix it.

9) You can allow cancellation fees The connection is working if and commission values to overwrite booking values when cancelled by channel your property is selling if {{#fas*you do not receive any erros*you see Connection Status:cog}} (SETTINGS) CHANNEL MANAGER “Import Cancel Fees” XML Active and Hotel Status: Open / bookable *you are not receiving error messages *the display in the channel is set to “Yes”correct.

== 7. Check that This is what the connection is working properly ==different status values mean:Click on "Check connection status" *Ready to check the status of your Open: The property at has been reviewed by Booking.coms endcom, and is ready to open.  The connection is working if you are not receiving error messages and Open the display property in the channel is correctyour Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING. If you are receiving error messages check in the COM > SYNC CONTENT and click on "Common ErrorsOpen property" section why you are receiving the error and how to fix it. == Setup problems==1) *Open/Bookable: The room property is being unexpectedly closed at open and live on Booking.com. It is ready to receive reservations. *Autoclosed: Availability: The channel manager will close the room on all dates which do not have a valid price available for sending property has no availability and has been closed. Go to Booking.com. Make sure you have prices for the complete range of dates you are sending {{#fas:cog}} (1 year or 2 years) 2SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Room code is not uniquePrice Data" warning when saving in Beds24. Each Booking.com room id is unique to check which prices and can be mapped to only one room in Beds24availability will send. If you enter the same Bookingrequired adjust your prices and inventory.com room id more than once the room updates will overwrite each other causing inaccurate information being sent *Duplicate: This property has been found to Bookingbe a duplicate of another property.com =Create and manage *XML: Closed: The property has been closed. Open the property in your Booking.com promotions=Promotions can be extranet or go to created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-.COM >PROMOTIONSSYNC CONTENT and click on "Open property". [[*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com:_Promotions|Click here extranet for more further information and setup instructions.]]</div></div>

=Manage bookingsAfter the connection is activated=<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. </div>

To <div class="warning">{{#fas:exclamation-triangle}} If you use this function dependencies you should:can only assign the bookings into a room in the same property as the room which is mapped to Booking.com.</div>

2. #Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

3. Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Bookingallows .com jpg and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wikipng attachments but no links or pdfs.beds24.com/images/6/69/Extranet-booking.png

<span stylediv class="color:#fe746c;“ warning">{{#fas:exclamation-triangle}} </span> If Ensure you do NOT use dependencies you can only assign the bookings in to a room special characters in the same property auto action message text as this will breach the room which is mapped to Booking.comsecurity checks, and the message will fail to send.</div>

<span style==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Ensure you do NOT use special characters in the auto action message text as this will breach INVOICE" tab of the Bookingbooking.com Security checks, and the message will fail If not please refer to send"Missing credit card details" in "Troubleshooting" section below.

==VAT value on extra items==If an extra item name Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the booking matches the name of an upsell item for the property, the VAT value "Invoice" tab of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules will be used.

==Report No-shows, invalid '''Charge virtual cards, date changes request cancellations or restrict channel modifications==*You will see buttons in the "Details" tab of the bookings which allow you to **Report No-shows**Report invalid cards**Report date changes **Request the booking to be cancelled*If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.automatically'''

 <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For Booking.com '''Charge virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged. To do so create a rule with these settings and specify it in the booking.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"manually'''

==Different invoice templates =Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===If you need a different invoice template for You will see buttons in the "Details" tab of the bookings from this channel which allow you can use to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the [[Invoicees|invoicee]] function.booking to be cancelled

==Reviews==To access Booking.com reviews from your DASHBOARD unlock If you do not want to allow channel modifications by default you can change the DASHBORAD click on the hamburger menu then on setting for "Allow Channel Modifications"Extentionsvalue" and add the Booking.com Review Modulein {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

===Info Codesfor relevant information===Info Codes in the "Info" tab of the booking show you relevant informationabout the booking and the guest.

| card could not sent send to Stripe

= Updates and Changes==VAT value on extra items===Changes to availability and prices will be instantly sent to If an extra item name in the booking matches the channel. Changes name of an upsell item for settings for example minimum staysthe property, the multiplier or number VAT value of rooms the upsell item will send with be used.Otherwise, the VAT value defined in the next updateProperty booking rules will be used. Click on "Update" if  ===Different invoice templates ===If you need a different invoice template for the bookings from this channel you want to push them through instantlycan use the [[Invoicees|invoicee]] function.

=Disconnect=Reviews==*Set 'Enable' to 'Disable' this will stop Beds24 sending data to To access Booking.com. This will not remove reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the data from Booking.com Review Module. ==Create and it will still manage Booking.com promotions==Promotions can be bookable created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. [[Booking.com:_Promotions|Click here for more information and setup instructions.]] ==Manage or add Booking.com Rate Plans==*To completely disconnect the channel manager please log into manage your rate plans go to [[Booking.com extranet and click on the Account icon in the top right-hand corner:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. Select Channel Manager from the dropIf you want to offer multiple price options for example a non-down menurefundable rate or your rate plan contains meals you can also create additional rate plans. Click  ==Limit the Deactivate button maximum number accepted bookings if you do not want to offer all rooms ==By default, all available rooms are sent to cancel activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the connection to Beds24number of accepted bookings for this channel.

=Trouble shootingTroubleshooting===Deleting a rate or price Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24 will not delete the price in Booking.com=</div><div class="mw-collapsible-content">If you need to close a rate at Each Booking.com, make the rate room id unbookable at is unique and can be mapped to only one room in Beds24, for example by closing . If you enter the room or removing the price and wait for it to update at same Booking.com. Only room id more than once the rate has closed at room updates will overwrite each other causing inaccurate information being sent to Booking.com it is safe to remove it from Beds24which will cause overbookings.</div></div>

You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">As long as the rate has at least a price for 1 day in During the next yearSetup of your connection, all click on 'Get the other dates without prices will be closedBooking.com Room and Rate Codes for this "Property Code"'

You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have multiple rates at bookingrooms please forward the RUID to Booking.com, the other rates can continue support and ask them to be available by giving them pricescheck why they do not return any rooms.</div></div>

Note that if there <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is no price on any day being unexpectedly closed at all for a rate, this Booking.com</div><div class="mw-collapsible-content">The channel manager will not necessarily close the rate, in this case no information will be sent and whatever data is in room on all dates which do not have a valid price available for sending to Booking.com will remain.Make sure you have prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 150%;collapse" >{{#fas:lightbulb}} Messages from Auto actions are not visible in Booking.com message centre'''</spandiv> <span stylediv class="fontmw-weight: bold;collapsible-content" >TipEnsure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).</div></spandiv> Click on the <div class="View Actual Datamw-collapsible mw-collapsed" Button to check which prices and availability will send.><div class==Missing credit "headline-collapse" >Credit card detailsare missing in Beds24</div><div class=="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class=No Room codes are available="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.

During You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.As long as the rate has at least a price for 1 day in the Setup of your connectionnext year, click on 'Get all the Bookingother dates without prices will be closed. If you have multiple rates at booking.com Room and Rate Codes for this "Property Code"' , the other rates can continue to be available by giving them prices.

You Note that if there is no price on any day at all for a rate, this will see not necessarily close the list of Rooms/Rate codes returned from rate, in this case no information will be sent and whatever data is in Booking.comwill remain. If Booking.com does not make any rooms available. If you are sure you have rooms please forward <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the RUID "View Price Data" Button to Booking.com support check which prices and ask them to check why they do not return any roomsavailability will send.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

'''Access denied''' or '''Hotel not allowed for connection type'''<div class="mw-collapsible mw-collapsed"><div *Click on class="Connection Statusheadline-collapse" to check that the connection is properly activated.> OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div> **If you see <div class="Statusmw-collapsible-content" = Pending Property you need to confirm the connection in >Send us a Support Ticket, so we can correct your Bookingpricing model.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> You have not activated the connection in the bookingBooking.com extranetdoes not allow you to send a single price. Please log into your bookingSet "Booking.com extranet and activate the connection.Rate Type"= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE or OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com does not allow you to send a single priceextranet. Set "Booking.com Rate Type"= Per Day Pricing</div></div>

'''OBP_PRICING_PASSED_FOR_DEFAULT_RATE'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> Your Booking.com Rate Type is "Per Occupancy"considers the price you want to send varies significantly from the prices which are already in Booking. The system will automatically adjust your rate type so prices for different occupancies can sendcom, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).

'''OBP_PRICING_PASSED_FOR_RLO_RATE''' Your Booking.com Rate Type is "Per Day Pricing". Booking.com will automatically Either adjust your rate type so prices for different occupancies will be displayed price in Beds24 or try to change the limitation at Booking.com. Set "Booking.com Rate Type"= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''OCCUPANCY_NOT_VALIDor '''CANNOT_SET_SINGLE_USE_RATE</div> Check that <div class="Max guestsmw-collapsible-content" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the Booking.com have not activated a single occupancy you have set price for the room in your .Either ask Booking.com extranetto allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = Per Day Pricing '''Did not set If it is a dorm: Booking.com requires the bed price be sent to XX on date xxxx-xx-xx for Room 'abd' and Rate Category 'def' and occupancy x because them as the room has price. Therefore they do not accept a single price for a max occupancy of xdorm.''' You have either set the wrong number of guests in Set "Booking.com or Rate Type" = Per Day Pricing and make sure to set your prices in {{#fas:cog}} all rates as a room price (SETTINGSand not as a single price) PROPERTIES .</div> ROOMS </div> SETUP. Please correct so both numbers are the same.

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''TAG_HAS_INVALID_VALUE RATE_NOT_ACTIVE'''or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST'''</div> 1. Your connection type does <div class="mw-collapsible-content">You do not allow the use the the have an active Booking.com content APIrate id with this number. If you have set to use "Occupancy Pricing" in Beds24 we You can not automatically adjust your settings in only update Booking.comRate Plans which show when you click on 'Get codes'. Log into Booking.com, stop *Go to Prices > Channel Mapping enter the code from the error message Search box and click on the connection priceand and selcet and request a new one with Content APIID which you see when you click 'Get codes'. 2. *Please double check your Fixed prices and Daily prices and select a valid Booking.com does not support occupancy pricing rate id from the list in 'get codes'. You can only send prices for dorms. If you have dorms log into your active Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day"rate codes. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active''' or '''Did not set price to xx.xx on date xxxxROOM_NOT_ACTIVE</div><div class="mw-xxcollapsible-xx1 for Room xx and occupancy x because the room has a max occupancy of x.'content">You can only update rooms which show when you click on 'Get codes'. You are trying to send If you do have a price for a number of guests which is higher than the number of guests room with this ID ask Booking.com has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Bookingactivate it.com and if required adjust your pricesIt is activated when you see it when you click on "Get Codes".</div></div>

<div class="mw-collapsible mw-collapsed"><div '''WARN_PRICE_TOO_LOW_LIMIT'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div> '''WARN_PRICE_TOO_HIGH_LIMIT'''<div class="mw-collapsible-content"> Booking.com considers the price you want to send varies significantly from the prices which You cannot set occupancy_price for a child rate 123456789, since they are already in Booking.com, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency). Either adjust your price in Beds24 or try to change the limitation at Bookingautomatically set based on Rate Relations.com

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''WARN_PRICE_TOO_LOW_PERCENTAGEOption 1''' *Go to Booking.com considers Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate is less than 10% of plan'. Click Save. View the maximum Room details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'''Option 2'''*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid RatePlan id from the 'get codes' list. Either adjust your price *Go to Prices > Channel Mapping enter the Rate id in Beds24 or try the Search box and click on the Daily Price/Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to change Prices > Channel Mapping enter the limitation at Rate id in the Search box and click on the Daily Price/Rate untick Booking.comand remove the Rate plan id. </div></div>

'''Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE'''<div class="mw-collapsible mw-collapsed"><div Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price (set up a class="Singleheadline-collapse" rate id) or set > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="Booking.com Rate Typemw-collapsible-content" = Per Day Pricing > If it is a dorm: Booking.com requires the bed price be sent You are trying to them as the room price. Therefore they do not accept update a single price for a dormnon-XML rate. Set "Log into your Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price)extranet remove the rate.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Not allowed class="headline-collapse" > Room reservation does not belong to update Single Use Rate for Room'''this hotel reservation</div> Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set <div class="Booking.com Rate Typemw-collapsible-content"= Per Day Pricing. If you want to send a single price for other rooms ask >The booking was already cancelled in Booking.com to set up a "Single" rate id for thesebefore the Channel synchronisation.</div></div>

'''Rooms to Sell were set below the Minimum Contracted rooms for these dates''' You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.<div class="mw-collapsible mw-collapsed"><div *Make sure you have valid rates for the mentioned dates and no bookings from other sourcesclass="headline-collapse" > Message thread not found</div> *Beds24: change your inventory to send the allotment you have guaranteed Booking.com<div class="mw-collapsible-content"> *Booking.comThere are two possible reasons: Ask Booking.com to remove the guaranteed allotment

'''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST''' You do not have an active 1. The Booking.com rate id with this numberconnection for the property does not allow the use of the messaging API. *Please double check your rates log into Booking.com and daily prices and select a valid Bookinggo to ACCOUNT > CONNECTIVITY PROVIDER.com rate id Disconnect from the list in 'get codes'Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki. You can only send prices for active Bookingbeds24.com rate codes/images/6/69/Extranet-booking. png *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on 2. You have assigned or moved the Rate and make sure the correct booking.com rate id into a room that is selected from the 'get codes' listin a different property than originally booked. *Open your rates (Channel Tab) and make sure the correct bookingIf you want to use messaging with Booking.com rate id is selected from you can move/assign booking only to rooms in the same property as the 'get codes' listone originally booked. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Room is not active''' or '''ROOM_NOT_ACTIVE'''class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Booking.com has Ensure you do not activated have any special characters in the message text that could fail the room for selling. Please ask Booking.com to activate it and check Security checks. (For example do not use * or @ in the room id is correctmessage text).</div></div>

'''Rate 123456 cannot be updated via XML'''<div class="mw-collapsible mw-collapsed"><div This rate has not been activated for channel management. Ask Booking.com class="headline-collapse" >Message failed to send to activate it. reservation 12345678 - content or attachment is required</div><div class="mw-collapsible-content">There are two possible reasons:

'''Did not 1. There is no content in the language of the Guest (OR the default language you have set Close Room 'XY for Rate Category 'ZZ' because your account,) in the Messaging tab of remaining Minimum Contracted Rooms on dates..the auto action that you triggered for this booking...''' You have guaranteed *Open the booking go to the Mail & Action tab and to have a minimum number of rooms to sell on Booking.com but check the channel manager is sending a lower quantity than contractedguest language. *Make sure Open the auto action and ensure you have valid rates for text in the mentioned dates Subject, Plain Text Field and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed BookingHTML Field.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms

'''Rate does 2. Auto action should not exist''' or '''RATE_DOES_NOT_EXIST''' You do not have an active Booking.com rate id with this number. *Please double check your rates and daily prices and select send a valid Booking.com rate id from message to the guest, go to the list Messaging tab in 'get codes'. You can only send prices for active Booking.com rate codes. *Open your rates (Channel Tab) the Auto action and make sure the correct booking.com rate id is selected from the set 'get codesSending Message' list. *Open your daily prices = NO (Enable listor Internal) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices </div></div> Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you t have received a notification from Booking.com that the connection is readyaccess to this property. ","code":"FORBIDDEN"</div><div class="mw-collapsible-content"> *If not please check in the Log into Booking.com extranet that the connection has been requestedand go to ACCOUNT > CONNECTIVITY PROVIDER. *If yes please check the BookingDisconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com hotel id you have entered is correct and does not have blank spaces/images/6/69/Extranet-booking.png

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} '''hotel 'xxxxx' not allowed for user'''' Check if </span> If you use dependencies you have received can only assign the bookings into a notification from Booking.com that room in the same property as the connection room which is ready. *If not please check in the mapped to Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''room</rate combination is not active''' div><div class="mw-collapsible-content"> Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You does not allow you to mark credit cards as invalid because you have added a number which is not a valid Bookingpassed their trust verification process.com rate id into the field in the "Channels" tab of a rate/daily price. *Open Please contact your rates (Channel Tab) and make sure the correct bookingBooking.com rate id is selected from the 'get codes' listAccount Manager. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices </div></div> Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.

<div class="mw-collapsible mw-collapsed"><div '''Rate is editable only on extranet'''class="headline-collapse" >Connections to fix: 0</div> Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.<div class="mw-collapsible-content"> You have added a number which is not a valid Booking.com rate id into the field incorrectly show this error in the "Channels" tab of a rate/daily priceBooking. *Open your rates (Channel Tab) and make sure the correct bookingcom Extranet.com rate id There is selected from no problem at all and you should ignore the 'get codes' list. *Open your daily prices (Enable list) and make sure rest of the correct booking.com rate id is selected from text on the 'get codes' listscreen. *Go to Prices </div></div> Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room reservation does not belong to this hotel reservation''' The booking was already cancelled in Booking.com before the Channel synchronisation12345678 has a maximum occupancy of 4.You cannot set an occupancy_price for an occupancy of 5 for rate 123456783

'''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address''' This means Check that changes "Max guests" set in {{#fas:cog}} (to certain values like language, latitude, longitudeSETTINGS) are not permitted because PROPERTIES > ROOMS > SETUP is the same as the occupancy you have already put set for the property online. If you want to change anything now you have to contact room in your account manager at Booking.com and ask for the property to be reviewed againextranet.</div></div>

=Disconnect=*Set 'Enable'to 'Message thread not foundDisable''' There are two possible reasons: 1. The this will stop Beds24 sending data to Booking.com connection for the property does . This will not allow remove the use of the messaging API. Please log into data from Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wikiit will still be bookable.beds24.com/images/6/69/Extranet-booking.png 2. You have assigned or moved *To completely disconnect the booking channel manager please log into a room that is in a different property than originally booked. If you want to use messaging with your Booking.com you can move/assign booking only to rooms extranet and click on the Account icon in the same property as the one originally bookedtop right-hand corner.  '''Messages Select Channel Manager from Auto actions are not visible in Booking.com message centre''' Ensure you do not have any special characters in the message text that could fail the Bookingdrop-down menu.com Security checks. (For example do not use @ in Click the message text).  '''Failed Deactivate button to post message: Message content failed to pass security filters''' Ensure you do not have any special characters in cancel the message text that could fail the Booking.com Security checks. (For example do not use @ in the message text).  '''You cannot mark credit card as invalid since the property has not passed trust verification checks''' Booking.com does not allow you connection to mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.  '''Connections to fix: 0''' Booking.com incorrectly show this error in the Booking.com Extranet. There is no problem at all and you should ignore the rest of the text on the screenBeds24.

'''Will <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How do I receive notifications on new bookingsset this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will need a property in Beds24 for each property you have on Booking.com so you can connect them so each Booking.com property ID or hotel ID requires one property in Beds24.</div></div>

After you activate <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the channel manager the channel will stop sending notificationsBooking.com properties are in different Booking. You will receive them from Beds24 insteadcom accounts.</div></div>

'''Do guests <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Will I receive a confirmationnotifications on new bookings?'''</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the "Latest Bookings" module. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">The channel confirms the booking with the guest. Beds24 will not sent a an additional confirmation messageto the guest. If you want to send one as well an additional confirmation or welcome message for the guest you can set up an Auto Action Email.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content">You can request Booking.com to cancel the booking or report changed stay dates from the "Details" tab of the bookings.

Bookings Otherwise bookings coming from a channel should be modified by the channel. Cancelling Just changing the status of a booking in Beds24 to "Cancelled" will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.

If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.If you do this you will need to manage all changes manually. </div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How can I access credit card details?'''</div><div class="mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep support if this is occurring and you require this information to always be sent. '''How do I add a promotion or special price?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs or fees?'''</div>Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet. <div class="mw-collapsible-content"> '''Can I Extras taxes and fees will not automatically send different prices for different minimum stays or for different numbers of guests?''' Yes. You can do this either with occupancy based Daily Prices or multiple rates idsupdate. See the "Multiple rates" section of this page.  ''' have multiple Set/change these in your Booking.com hotel ids. How do I set this up?''' The system can handle multiple properties in one account. Each Extranet unless you want to manage your full Booking.com hotel requires one property in content from Beds24.*Changes to availability and prices will be instantly sent to the channel. Chang'''I have multiple Booking.com accounts. How do I set this up? '''</div></div>

The system can handle multiple properties in one account. It doesn<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Can I send different prices for different minimum stays or for different numbers of guests?'''t matter whether the Booking</div><div class="mw-collapsible-content">Yes.com properties are With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in your prices. If you have different Booking.com accounts. Each Booking.com property still requires one property in prices for different minimum stays Beds24, thoughwill send these. '''What to do when I receive an overbooking?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Why did a booking not import?'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Why is the price for the booking wrong?'''</div><div class="mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

'''What are contracted rooms?'''<div class="mw-collapsible mw-collapsed"> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  '''<div class="headline-collapse" > What do I do when I have a no show?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class="mw-collapsible-content">