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Booking.com may sometimes withhold Learn [[:Category:Channel Manager| how the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this informationchannel manager works]].
== Set Up ==Setting up If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection is a 4 step process:has been enabled.
1) You request a connection on All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com extranet- nothing changes you are still bookable according need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the prices Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and inventory you room types in Beds24 have to match your set up in the Booking.com extranet. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div>
2==Capabilities and Limitations=='''With this connection you can:'''*send prices and availability **send multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum stay**send closed to arrival and closed to departure*import and manage bookings**import new bookings, modifications to bookings and cancellations (importing modifications or cancellations can be disabled for individual bookings) Beds24 accepts your request **report no- nothing shows date changes and guest misconduct to Booking.com **report invalid cards to Booking.com. If you are still bookable according to the prices inventory use Stripe you have can set in the to automatically report invalid cards to Booking.com extranet(go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.com promotions*view reviews and react to reviews
Between step 2 '''Limitations:'''*Extras taxes and 3 fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you should map want to manage your rooms and rates, check everything and import existing full Booking.com content from Beds24. *Beds24 imports only confirmed bookings from . If you have set to only accept "Requests" you will need to accept the booking in your Booking.com extranet and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to block the booked dateschannel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.
3==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) You enable prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the connection right price for "base number of guests" in Booking.com - this is when so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com removes and ask them to remove all linked prices. Then change your inventory and rates and you are temporarily not bookablepricing model in Beds24 to "Occupancy Pricing".
4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.'''Prices for dorms'''
Bookings are not removed from the For dorms Booking.com extranetrequires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Existing and new bookings are always visible Therefore we will have to manually adjust your pricing model. If you want to send a single price for other rooms you can create additional rate plans for single use in the [[Booking.com extranet:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].
===1. Click on the "Connect to Booking.com" button to login to Booking.com===then go to ACCOUNT > CONNECTIVITY PROVIDER.Initiate the XML connection from the property menu within the bookingIf you have a Booking.com group account log to Booking.com extranet and then do the go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 setupas channel manager from there.
1) Login to Booking2.com and go to the Property Information sectionSearch for Beds24.
2) Select the Channel Manager menu3. (left side of screen, if you cannot find it there use the help in bookingTick all tick boxes.com or ask your Booking.com rep. Booking.com accounts using the "Extranet Light" can not use a channel manager. Ask your Booking.com rep to change your account to "Extranet Classic".)
3) Click 4. Complete the Start button and search for BEDS24rest of the on screen instructions.
4) Complete the rest of the on screen instructions[[Image:extranet-booking.png|500px|link=]][[Media:extranet-booking.png|view large]]
It is possible to select a <span class=""one waystyle=" or color: #f3e504; font-size: 150%;">{{#fas:lightbulb}} </span> For a two -wayconnection you need to select both "Reservations" connection with Booking.com. The normal case is and "two wayRates and Availability" which will both . Beds24 can then export inventory to Booking.com and import bookings from Booking.com. If you select any of the only "Reservations" or only "Rates and Availability" you only have a "one -way" options only one of these actions will be performed and connection meaning the other action you did not select must be manually maintained by you. </div></div>
5) When ready you will receive a notification from <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.com, go to the Channel Manager menu again property ID</div><div class="mw-collapsible-content">#Copy your Booking.com hotel ID and activate paste it into the connection."Hotel Id " field#Press SAVE</div></div>
[[Image:bookingcom1'''2.png|350px|If you have more than one Booking.com rate plan'''#Click on the "Get Code" link=]]next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id[[Media:bookingcom1#Choose the Booking.png|view large]]com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your other Booking.com rate plans#Click on "Get Codes" and choose the Booking.com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
2) Set <div class="Booking Price Importwarning" to either import the room price >{{#fas:exclamation-triangle}} You can only or map the room price plus unpaid extras rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (cleaning charges, local taxes etcslave or child rate plans) on Booking.)com i.e. for refundable/non refundable options can not update from Beds24. Deactivate these in Booking.com </div>
3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price "</div></div>
4<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional) Map Rooms:*Click on the </div><div class="Get Codemw-collapsible-content" link next >You can add a multiplier to the room id settingyour prices, add a list of room ids will be retrieved from Booking.com and displayed.'''*Choose ''' followed by the Booking.com room you want to map to multiplier number in the Beds24 room and click on it.*When the correct room id has copied to the room id setting, click Save."Multiplier" field
Map Rates<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8:Import upcoming bookings*</div><div class="mw-collapsible-content">#Click on the "Get CodeImport Existing Bookings" link next button to the rate id setting and a list of rate ids will be retrieved import upcoming bookings from Booking.com for . We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/or Expedia you can import them directly from the saved room id.channel as well*Choose #If you have bookings from other sources you can add these manually in the Calendar, via the Booking.com rate id for this room and click on it. This will normally be "Add booking" button at the standard ratetop or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*When #If you want to close additional dates or limit check-in and/or check-out you can use the correct rate id has copied to "Override" function in the rate id setting, click Save.Calendar</div></div>
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9:bookingcomrates.png|350px|linkActivate the connection</div><div class=]]"mw-collapsible-content">[[Media:bookingcomratesWhen you activate the connection Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent from the channel manager.png|view large]]
==Multiple Rates==Multiple rates You can be created for each date, for example to send activate the connection when your mapping and prices for different occupancies, minimum stays, meal options or refundable are correct and non-refundable pricesyou have added all upcoming bookings.*Press "Activate Connection" and then "Activate Connection Now".
'''1<div class="warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Derived Prices'''Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work. </div> </div></div>
'''2If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. Multiple Rate Ids'''
Booking.com can set up multiple rate ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Booking.com rate id.The connection is working if and your property is selling if If *you do not have the appropriate rate ids receive any erros*you need to request Booking.com to add them. Once see Connection Status: XML Active and Hotel Status: Open / bookable *you have them you can set corresponding rates are not receiving error messages *the display in Beds24 and map them to these codesthe channel is correct.
'''Multiple Rate Ids using Rates'''You can view all messages which Booking.com makes available from the "API Messages" component on the DASHBOARD and individual communication from the "Messages" tab in the booking.
Each Beds24 rate can be mapped to any valid Booking.com rate id. On You and your guests will see the CHANNEL tab of each Beds24 '''Rate''' is a setting to enter a Booking.com rate idIf this setting is left blank, the rate id defined messages in the Beds24 channel manager settings for Booking.com will be used.If the Beds24 rate should be mapped to an alternative Booking.com rate id, enter the Booking.com rate id hereMessaging Center.
[[ImageCurrently messaging with guests from Booking.com has following limitations:bookingcomrate*Guests must click on "View Messages" in the email to login to Booking.com and answer from there.png|350px|link=]][[Media:bookingcomrate*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com. *Booking.com does not allow links in messages. Use attachments instead.png|view large]]
[[Image:channel_linked.png|350px|link=]][[Media:channel_linked.png|view large]]'''To use this function'''
'''Multiple Rate Ids using Offers or Daily Prices'''#Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
Beds24 supports up to four price "offers" for each room.Each of the four offers can be mapped to a different Booking.com rate idallows .This is particularly useful when mapping daily prices to Bookingjpg and .compng attachments but no links or pdfs.
To define <div class="warning">{{#fas:exclamation-triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the Booking.com rate id for each offersecurity checks, separate and the rate ids with colons.For example the following Beds24 rate id setting message will map offer 1 fail to rate id 11111, offer 2 to rate id 22222, offer 3 to rate id 33333 and offer 4 to rate id 44444:send.</div>
'''11111:22222:33333:4444'''==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below.
If offer 1 is used only for the Beds24 booking page and only offers 2,3 and 4 are used for Bookings with payments collected by Booking.com leave will show the first rate id blank and start with payment amount collected as a colonpayment in the "Invoice" tab of the booking.For example ''':22222:33333:44444'''
The settings for daily prices allow each daily price row to be assigned to a specific offer and therefore mappable to different Booking.com rate ids'''Charge virtual cards automatically'''
'''Same Price For Booking.com virtual cards you can set to Multiple Rate Ids'''adjust the charge automatically to the full amount available on the card at the time it is charged. To do so create a rule with these settings and specify it in the booking.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"
This A payment rule can be used specified to allow a daily price set be attached to "Do not allow lower prices" the pending payment, the payment rule can further manage the conditions to override multiple Booking.com rate ids.If collect the comma separated rate ids are defined in the channel manager rate id setting and each individual Beds24 rate contains payment, for example it's specific Booking.com rate id, each rate will be mapped could specify to it's rate id use virtual cards only and daily prices will be mapped to all the specified rate ids, over-riding the rate price when appropriatenot a guest card.
==Price Multiplier==If you want to add a multiplier to your prices, for example because booking.com requires a different currency to your Beds24 currency, add a '''*Charge virtual cards manually''' followed by the multiplier number to your hotel id.
For example a hotel id setting '''123456*1.23''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)Lower prices If you manually charge virtual credit cards please note that they can only be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of charged after the normal price (i.eactivation date. lowered by 15%)
[[ImageIf you do not want to allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:booking13cog}} (SETTINGS) CHANNEL MANAGER.png|350px|link=]][[Media:booking13.png|view large]]
1) Import existing bookings from Booking.com {| class="wikitable"! scope="col"| Code! scope="col"| Use|-
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
[[Image:booking15.png|350pxBOOKINGCOMCARD|link=]]invalid card reported to Booking.com[[Media:booking15.png|view large]]-
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
a. Export your bookings as CSV from booking.com| BOOKINGCOMFLAG b. Go to https://api.beds24| Booking.comgeneral info flag (Genius/csv/putbookingcomcsv.php and import the csv file to Beds24. no credit card) Follow the instructions on the page carefully so they import to the correct rooms.|-
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically| BOOKINGCOMVIRTCARD| Booking. com sent a virtual card|-
2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be |CARDTOSTRIPE | card details were sent to Booking.com as available for new bookings.Stripe|-
[[Image:Booking_com_12.png|350pxSTRIPEPAYMENT|link=]]payment imported from Stripe[[Media:Booking_com_12.png|view large]]-
3) Enable |CARDEXPIRES| added when the connection card expires before check-in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.|-
[[Image:bookingcomactivate.png|350px|link=]][[Media:bookingcmactivate.png|view large]]}
4) When all ===Different invoice templates ===If you need a different invoice template for the set up in Beds24 is correct bookings from this channel you can make the final step to enable the connection (go live) from use the Booking.com extranet[[Invoicees|invoicee]] function.
5) When you go live ==Reviews==To access Booking.com reviews from your rates DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and inventory will be deleted from add the Booking.com and a full reload will occur from your Beds24 InventoryReview Module.
You ==Create and manage Booking.com promotions==Promotions can use the "Update" button on each room to speed this upbe created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. Your bookings will not be deleted from [[Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened:_Promotions|Click here for more information and setup instructions.]]
6) Once updated, check all ==Manage or add Booking.com Rate Plans==To manage your values in the rate plans go to [[Booking.com extranet :_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If you want to offer multiple price options for correctness and if required make any adjustments to the settings to fixexample a non-refundable rate or your rate plan contains meals you can also create additional rate plans.
7==Limit the maximum number accepted bookings if you do not want to offer all rooms ==By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) New CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings made after XML is enabled will import to Beds24 automaticallyfor this channel.
The channel manager will close <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">During the room Setup of your connection, click on all dates which do not have a valid price available for sending to booking'Get the Booking.com. Make sure you have prices Room and Rate Codes for the complete range of dates you are sending (1 year or 2 years)this "Property Code"'
2) "Room code is You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not unique" warning when saving in Beds24return any rooms.</div></div>
Each Booking.com <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room id is unique and can be mapped to only one room in Beds24. If you enter the same being unexpectedly closed at Booking.com room id more than once </div><div class="mw-collapsible-content">The channel manager will close the room updates will overwrite each other causing inaccurate information being sent on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years). 3) Missing Credit Card Details</div></div>
4) Daily prices and prices for If you have multiple rates at booking.com, the Room, Double and Single occupancy other rates can continue to be mapped to Booking.comavailable by giving them prices.
These can be mapped to Booking.com Note that if there is no price on any day at all for a rate id's and , this will use not necessarily close the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate , in this case no information will be sent and discounts set whatever data is in a Rates Discount section are not able to export to Booking.com or other channelswill remain.<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Price Data" Button to check which prices and availability will send.</div></div>
'''Updating availability hasn't been enabled for hotel 0000''' You have not activated the connection Either adjust your price in Beds24 or try to change the bookinglimitation at Booking.com extranet. Please log into your booking.com extranet and activate the connection.</div></div>
You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate 123456 cannot be updated via XMLid identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'''Option 2'''*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes'list. This *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com rate has not been activated for channel managementid is selected from the 'get codes' list. Ask *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com to activate itand remove the Rate plan id. </div></div>
3) Single occupancy prices must be activated within booking.com if you are sending them <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to multi person room ratesthis property. They can be disabled by setting "Rates," code":"FORBIDDEN"</div><div class= "Full Onlymw-collapsible-content">Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
4) For bookings imported through <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the button "Import upcoming bookings" Booking.com will only send into a summary of the booking, not room in the full information. The full information can still be accessed in same property as the room which is mapped to Booking.com extranet. New bookings made after activation will include full booking information.</div></div>
5) Deleting a rate or price in Beds24 will <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not delete the price in passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com. If does not allow you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.commark credit cards as invalid because you have not passed their trust verification process. Only once the rate has closed at Please contact your Booking.com it is safe to remove it from Beds24Account Manager.</div></div>
You can close a rate at booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the Booking.com by making sure there Extranet. There is no price for it problem at all and you should ignore the rest of the text on the dates to close in Beds24screen.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.</div></div>
If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a maximum occupancy of 4.You cannot set an occupancy_price for an occupancy of 5 for rate 123456783
Note Check that if there "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is no price on any day at all the same as the occupancy you have set for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is room in your Booking.com will remainextranet.</div></div>
You can always see =Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data being sent with from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the "View Actual Data" Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button in to cancel the channel managerconnection to Beds24.
6) Changes of inventory are pushed to = FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com instantlyhotel ids. How do I set this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. Price changes are sent with the next updateYou will need a property in Beds24 for each property you have on Booking. To push price changes immediately to com so you can connect them so each Booking.com press the "Update" buttonsproperty ID or hotel ID requires one property in Beds24.</div></div>
7) Bookings with payment collected by booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com will show accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the payment amount collected as a payment Booking.com properties are in the booking invoicedifferent Booking.com accounts.</div></div>
=== How do I modify or cancel a booking?===Bookings Otherwise bookings coming from a channel should be modified by the channel. Cancelling Just changing the status of a booking in Beds24 to "Cancelled" will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.
[[Category:Channel Manager]]
[[Category:Error Messages from ChannelsBooking.com]][[Category:Set up InstructionsTroubleshooting]] ''Synchronising Beds24.com with Booking.com''[https://join.booking.com/index.html?aid=384035&lang=en&label=beds24 www.booking.com]
<div class==General=="heading">Booking.com: Synchronize Bookings, Prices and Availability</div>*[[:Category This page is about the menu {{#fas:Channel Manager|Click here]] for general information on how the channel manager workscog}} (SETTINGS) CHANNEL MANAGER > BOOKING.*This tutorial COM > MAPPING and explains how to [[Setting_Prices_for_Booking_Channels|set export prices , availability, rules and import bookings, modifications to bookings and cancellations for channels]]existing listings on Booking.com
<div class==Capabilities==*Beds24.com can export Inventory*Beds24"warning">{{#fas:exclamation-triangle}} Use [[Booking.com can export Minimum Stay*Beds24.com can export Maximum Stay*Beds24:_Import_Properties_from_Booking.com can export Closed com_to_Beds24|these instructions if you want to Arrival and Closed to Departure*Beds24.com can export Multiple Rates*Beds24.com can import Bookings*Beds24.com can import ]] properties from Booking Modifications and Cancellations*Beds24.com can add a multiplier to export prices.*Importing modifications or cancellations can be disabled for individual bookings. *Invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the bookingBeds24.</div>
__TOC__=What you should know and do before getting started=Limitations=<div class="bluebox">If '''As a longstanding Booking.com Premier Partner Beds24 can offer you export inventory advanced functionality and many convenience functions. Once set up you will also need to export rates can manage everything directly from Beds24, rates can not be set within the which will save you time and make working with Booking.com extranetreally easy.'''
=Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings=
This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.
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Step 1: Initiate the connection in Booking.com
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<embedvideo servicediv class="youtubemw-collapsible mw-collapsed">https<div class="headline-collapse" > Step 3:Map your rooms <//youtudiv><div class="mw-collapsible-content">#Click on the "Get Code" link next to the room id setting, a list of room Ids will be retrieved from Booking.com and displayed#Choose the Booking.becom room you want to map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</zTHwszw6e24div></embedvideodiv>
<div class="mw-collapsible mw-collapsed"><div class==Beds24.com==="headline-collapse" > 1) Enter Step 4: Map your Booking.com Hotel Id into SETTINGS rate plans</div><div class="mw-> CHANNEL MANAGER collapsible-content"> BOOKING'''1. If you have only one Booking.COM com rate plan'''#Click on the "Hotel IDGet Code" link next to the rate id setting and then a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE.
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Step 5: Enable rooms
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#Scroll down to the rooms and set "Enable" = Enabled
#If you have multiple room types repeat for each room
#Press SAVE
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Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.**'''*[[ImageCONVERT:bookingcomroomsIDR-EUR]''' will convert Indonesian Rupees to Euros.png|350px|link=]]**'''*[[MediaCONVERT:bookingcomroomsIDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.png|view large]]</div></div>
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Step 7: Check what will send to Booking.com
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#Click on the "Price Data" Button to check which prices and availability will send.
#If you have multiple room types repeat for each room.
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<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional)</div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com can auto calculate different occupancies will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from one standard rateanother source. Ask You can opt-out of the feature by following these steps:*Log into your Booking.com rep account*Click on the Rates & Availability tab*Go to set this up.the Settings symbol on the top-right corner of your Calendar*Click on Auto-ReplenishmentThis option means you only need *Under Calendar Settings, click "No" to send one rate from Beds24 to Booking.com and Booking.com will autoturn off the Auto-calculate the other rate options. Replenishment feature</div></div>
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Step 11: Check that the connection is working properly</div>
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Click "Refresh" for the Connection Status to check the status of your property at Booking.coms end.
This is what the different status values mean:*Click Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on the "Get Price Data" to check which prices and availability will send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com Room extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and Rate Codes for this Property Codeclick on "Open property" link to view all mapping codes .*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for this propertyfurther information.</div></div>
=After the connection is activated=
<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly.
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==Communication with guests==
You can communicate with Booking.com guest directly from Beds24.
Properties can send messages to guests within the following time frames:
*From the time of booking until 7 days after the guest checkout.
*From the time of booking until 7 days after the booking is cancelled.
*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.
*Currently, guests can send messages to properties from the time of booking until 66 days after the checkout.
<div class="warning">{{#fas:exclamation-triangle}} If you have linked use dependencies you can only assign the bookings into a rate to be used for other offers or rooms use room in the selector to choose same property as the room you want which is mapped to mapBooking.com.</div>
Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes
<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a Beds24 price should be sent to multiple booking.com rate ids, the multiple rate ids pending payment which can not be entered with a comma separating themcollected. For example '''12345678,123456789'''</div>
==Activating=Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You can view the live availability and prices that will be sent to Booking.com before or after activating using see buttons in the "View actual dataDetails" button.tab of the bookings which allow you to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the booking to be cancelled
===Info Codes for relevant information===
Info Codes in the "Info" tab of the booking show you relevant information about the booking and the guest.
| BOOKINGCOMBANKTRANS
| booking paid via bank transfer from Booking.com
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|STRIPEFAIL
| card could not send to Stripe
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===VAT value on extra items===
If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.
Otherwise, the VAT value defined in the Property booking rules will be used.
=Troubleshooting===Common issues= Setup Problems=<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.</div><div class="mw-collapsible-content">1) The Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being unexpectedly closed at bookingsent to Booking.comwhich will cause overbookings. </div></div>
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<div class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''
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Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).
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<div class="headline-collapse" >Credit card details are missing in Beds24
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When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe.
The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.
*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.
*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24
*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.
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<div class="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com
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If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.
You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.
As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.
==Common ErrorsError messages==
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
Below are common error messages and how to fix them.
<div class="mw-collapsible mw-collapsed"><div class="Access headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have you have entered is correct and does not have blank spaces.*Click on "Connection Status" to check that the connection is properly activated.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class="mw-collapsible-content">Send us a Support Ticket, so we can correct your pricing model.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content">Booking.com does not allow you to send a single price.Set "Booking.com Rate Type"= Per Day Pricing</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com extranet.</div></div>
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<div class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT
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Booking.com considers the price you want to send varies significantly from the prices which are already in Booking.com, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Not allowed to update Single Use Rate for Room'''or '''CANNOT_SET_SINGLE_USE_RATE</div><div class="mw-collapsible-content"> Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type"= One PricePer Day Pricing If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''or 'Rooms to Sell were set below the Minimum Contracted rooms for these dates''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have agreed to supply a minimum number of rooms to an active Booking.com on the mentioned dates and Beds24 is trying to update them to a rate id with this number lower than your agreed minimum. You can only update Booking.com have ignored the Beds24 values Rate Plans which show when you click on those dates and used your agreed minimum instead'Get codes'. *Make sure you have valid rates for Go to Prices > Channel Mapping enter the code from the mentioned dates error message Search box and no bookings from other sources *Beds24: change your inventory to send click on the allotment priceand and selcet and ID which you have guaranteed Bookingsee when you click 'Get codes'.com *Please double check your Fixed prices and Daily prices and select a valid Booking.com: Ask rate id from the list in 'get codes'. You can only send prices for active Booking.com to remove the guaranteed allotmentrate codes. </div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rate is not activeor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> You can only update rooms which show when you click on 'Get codes'.If you do not have an active Booking.com rate id a room with this number. Please double check your rate ids and enter a valid ID ask Booking.com rate idto activate it. It is activated when you see it when you click on "Get Codes".</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Room is not active'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content"> Booking.com has not activated the room You cannot set occupancy_price for selling. Please ask Booking.com to activate it and check the room id is correcta child rate 123456789, since they are automatically set based on Rate Relations.
<div class="mw-collapsible mw-collapsed"><div '''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content"> You have guaranteed and are trying to have update a minimum number of rooms to sell on Booking.com but the channel manager is sending a lower quantity than contractednon-XML rate. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change Log into your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to extranet remove the minimum contracted roomsrate.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rate class="headline-collapse" > Room reservation does not exist'''belong to this hotel reservation</div> You have added a number which is not a valid Booking.com rate id into the field in the <div class="Channelsmw-collapsible-content" tab of a rate. Open your rates and make sure the correct >The bookingwas already cancelled in Booking.com rate ids are enteredbefore the Channel synchronisation. </div></div>
<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' class="headline-collapse" > Message thread not allowed for user 'Beds24ProductionServer'''' found</div><div class="mw-collapsible-content"> Have you received a confirmation from Booking.com that the channel management connection for Booking.com is ready? If not please check in our booking.com extranet. If yes please check your hotel id and other ids There are correctly entered.two possible reasons:
1. The Booking.com connection for the property does not allow the use of the messaging API. '''roomPlease log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/rate combination is not active''' Extranet-booking.png Your codes are not correctly mapped2. Check you You have entered assigned or moved the right booking into a room that is in a different property than originally booked. If you want to use messaging with Booking.com mapping codesyou can move/assign booking only to rooms in the same property as the one originally booked.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Not allowed class="headline-collapse" > Failed to update Single Use Rate for Room'''post message: Message content failed to pass security filters</div> Booking.com does not accept a single price for a dorm. Set <div class="Booking.com Rate Typemw-collapsible-content"= One Price. If >Ensure you want to send a single price for other rooms ask do not have any special characters in the message text that could fail the Booking.com to set up a "Single" rate id for theseSecurity checks. (For example do not use * or @ in the message text). </div></div>
<div class="mw-collapsible mw-collapsed"><div class=Notes="headline-collapse" >Message failed to send to reservation 12345678 - content or attachment is required</div><div class="mw-collapsible-content">There are two possible reasons:
1. There is no content in the language of the Guest (OR the default language you have set for your account,) Credit card details are imported and shown on in the "INVOICE" Messaging tab of the auto action that you triggered for this booking. If not please refer *Open the booking go to "Missing Credit Card Details" the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Setup Problems abovethe Subject, Plain Text Field and HTML Field.
2) Multiple Rates - if you want to . Auto action should not send multiple prices for a room you must have a rate id for each rate message to the guest, go to the Messaging tab in Booking.com and a matching rate with the price Auto action and rate id setup in Beds24. See the Multiple Rates section above for more details.set 'Sending Message' = NO (or Internal) </div></div>
<div class="mw-collapsible mw-collapsed"><div class=Disconnect==*Unticking "Inventory and Pricesheadline-collapse" and >Will I receive notifications on new bookings?</div><div class="Bookingsmw-collapsible-content" >After you activate the channel manager the channel will stop Beds24 sending data to Bookingnotifications.com. This You will not remove the data receive an Email notification from Booking.com Beds24 instead and it you will still be bookablealso see new bookings on your dashboard provided you use the "Latest Bookings" module.*To completely disconnect the channel manager please contact Booking.com and ask them to disconnect you.</div></div>
<div class="display:nonemw-collapsible mw-collapsed"><div class="headline-collapse" > Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">The channel confirms the booking with the guest. Beds24 will not sent an additional confirmation message to the guest. If you want to send an additional confirmation or welcome message for the guest you can set up an Auto Action Email.</div></div>
<div class== FAQ =="mw-collapsible mw-collapsed"><div class=== Will "headline-collapse" > How do I receive notifications on new bookingsmodify or cancel a booking?'''</div><div class=== "mw-collapsible-content">After you activate You can request Booking.com to cancel the channel manager booking or report changed stay dates from the channel will stop sending notifications. You will receive them from Beds24 instead"Details" tab of the bookings.
If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not except room changes.If you do this you will need to manage all changes manually. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I access credit card details?'''</div><div class=== "mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep support if this is occurring and you require this information to always be sent.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add a promotion or special pricefor Booking.com?'''</div><div class=== "mw-collapsible-content">You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com extranet. Please note that rules like minimum stays set in Beds24 will not apply and have to be set directly in Booking.com. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices for different minimum stays add extra costs or for different numbers of guestsfees?'''</div><div class=== Yes. You can do this either with "derivedmw-collapsible-content" prices >Extras taxes and fees will not automatically send or multiple rates idsupdate. See Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Changes to availability and prices will be instantly sent to the "Multiple rates" section of this pagechannel. Chang</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I have multiple Booking.com hotel ids. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. Each Booking.com hotel requires one property in If you have different prices for different minimum stays Beds24will send these. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
*If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:
**Log into your Booking.com account
**Click on the Rates & Availability tab
**Go to the Settings symbol on the top-right corner of your Calendar
**Click on Auto-Replenishment
**Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
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<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
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<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.
*Your prices are not set up as you expect.
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<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
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<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div> <div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
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