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Booking.com may sometimes withhold Learn [[:Category:Channel Manager| how the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this informationchannel manager works]].
Extra person and extra child If you want to export inventory (availability) Booking.com demands prices within a to be sent from Beds24 Rate and discounts set in a Rates Discount section are so you will not be able to export to set prices the Booking.com or other channelsextranet after the connection has been enabled.
== Set Up ==All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"Setting up *Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the connection is top or import them from a 4 step process.csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div>
1) You request ==Capabilities and Limitations=='''With this connection you can:'''*send prices and availability **send multiple prices**add a connection on multiplier to mark prices up or down**create Booking.com extranetrate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum stay**send closed to arrival and closed to departure*import and manage bookings**import new bookings, modifications to bookings and cancellations (importing modifications or cancellations can be disabled for individual bookings)**report no- nothing shows date changes and guest misconduct to Booking.com **report invalid cards to Booking.com. If you are still bookable according use Stripe you can set to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to the prices activate this option)*create and inventory you have set in the manage Booking.com extranetpromotions*view reviews and react to reviews
2) Beds24 accepts '''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your request - nothing changes Booking.com Extranet unless you are still bookable according want to the prices inventory manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will need to accept the booking in the your Booking.com extranetand they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.
Between step 2 ==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and 3 occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you should map your rooms use Fixed Prices, 1 person, 2 person and ratesroom price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", check everything "Extra child" and import existing bookings discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. Then change your pricing model in Beds24 to block the booked dates"Occupancy Pricing".
3) You enable the connection in Booking.com - this is when Booking.com removes your inventory and rates and you are temporarily not bookable.'''Prices for dorms'''
4) Beds24 sends prices and availability to For dorms Booking.comrequires the bed price be sent to them as the room price. You are bookable againThey do not accept a single price for a dorm. To Therefore we will have to manually adjust your pricing model. If you want to send the update immediately click the "Update" buttons a single price for other rooms you can create additional rate plans for single use in the channel manager settings[[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].
Bookings are not removed from the =Connect a property on Booking.com extranet. Existing to a property in Beds24 to synchronize prices, availability and new bookings are always visible =This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in the Booking.com extranet.</div><div class="mw-collapsible-content">
===Booking2.com===Initiate the XML connection from the property menu within the booking.com extranet and then do the Search for Beds24 setup.
1) Login to Booking3.com and go to ACCOUNT->CHANNEL MANAGER. If you do not see this option contact Booking.com and tell them you want to use a channel managerTick all tick boxes.
2)Click 4. Complete the Start button and search for BEDS24rest of the on screen instructions.
3) Complete the rest of the on screen instructions[[Image:extranet-booking.png|500px|link=]][[Media:extranet-booking.png|view large]]
It is possible to select a <span class=""one waystyle=" or color: #f3e504; font-size: 150%;">{{#fas:lightbulb}} </span> For a two -wayconnection you need to select both "Reservations" connection with Booking.com. The normal case is and "two wayRates and Availability" which will both . Beds24 can then export inventory to Booking.com and import bookings from Booking.com. If you select any of the only "Reservations" or only "Rates and Availability" you only have a "one -way" options only one of these actions will be performed and connection meaning the other action you did not select must be manually maintained by you. Please send us a support ticket if you want a one way connection only. </div></div>
4) When ready you will receive a notification from <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.com, go to the Channel Manager menu again property ID</div><div class="mw-collapsible-content">#Copy your Booking.com hotel ID and activate paste it into the connection."Hotel Id " field#Press SAVE</div></div>
[[Image:bookingcom1'''2.png|450px|If you have more than one Booking.com rate plan'''#Click on the "Get Code" link=]]next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id[[Media:bookingcom1#Choose the Booking.png|view large]]com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your other Booking.com rate plans#Click on "Get Codes" and choose the Booking.com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
2) Set <div class="Booking Price Importwarning" to either import the room price >{{#fas:exclamation-triangle}} You can only or map the room price plus unpaid extras rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (cleaning charges, local taxes etcslave or child rate plans) on Booking.)com i.e. for refundable/non refundable options can not update from Beds24. Deactivate these in Booking.com </div>
3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price "</div></div>
4) Mapping<div class="mw-collapsible mw-collapsed"><embedvideo servicediv class="youtubeheadline-collapse">httpsStep 6:Set a multiplier to mark your prices up or down or for currency conversion (optional)<//youtu.be/div><div class="mw-collapsible-SbeMMSk8wc</embedvideocontent">You can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field
Map RoomsExamples:*Click on '''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the "Get Code" link next to price of bookings imported from the room id setting, channel add a list '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of room ids will be retrieved from Bookingthe booking by 1.com and displayed23.*Choose For currency conversion you can also use currency conversion template variables. All currencies supported by the Bookingbooking page currency selector can be used.com room you want to map **'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to the Beds24 room and click on itEuros.*When the correct room id has copied *'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the room id setting, click Saveimport.</div></div>
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7:bookingcomroomsCheck what will send to Booking.png|450px|linkcom</div><div class=]]"mw-collapsible-content">[[Media:bookingcomrooms#Click on the "Price Data" Button to check which prices and availability will send.#If you have multiple room types repeat for each room.png|view large]]</div></div>
Map Rates<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9:Activate the connection*Click on the </div><div class="Get Codemw-collapsible-content" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.>*Choose When you activate the connection Booking.com rate id for this room will remove your prices and availability from their system and click on it. This will normally be replace them with the standard rate.*When the correct rate id has copied to prices and availability sent from the rate id setting, click Savechannel manager.
[[Image:bookingcomratesYou can activate the connection when your mapping and prices are correct and you have added all upcoming bookings.png|450px|link=]][[Media:bookingcomrates*Press "Activate Connection" and then "Activate Connection Now".png|view large]]
'''1<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional)</div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. Derived Prices'''If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking.com account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature</div></div>
Booking.com can auto calculate different occupancies from one standard rate. Ask your Booking.com rep to set this up.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11: Check that the connection is working properly</div><div class="mw-collapsible-content">This option means you only need Click "Refresh" for the Connection Status to send one rate from Beds24 to Booking.com and check the status of your property at Booking.com will auto-calculate the other rate optionscoms end.
'''2The connection is working if and your property is selling if *you do not receive any erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not receiving error messages *the display in the channel is correct. Multiple Rate Ids'''
*Click on the "Get the Booking.com Room and Rate Codes for this Property Code" link to view all mapping codes for this property.
'''Multiple Rate Ids using Rates'''=After the connection is activated=<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. </div> ==Communication with guests==You can communicate with Booking.com guest directly from Beds24.
Each Beds24 rate You can be mapped to any valid view all messages which Booking.com rate id. On makes available from the "API Messages" component on the DASHBOARD and individual communication from the CHANNEL "Messages" tab of each Beds24 '''Rate''' is a setting to enter a Booking.com rate idIf this setting is left blank, the rate id defined in the Beds24 channel manager settings for Booking.com will be used.If the Beds24 rate should be mapped to an alternative Booking.com rate id, enter the Booking.com rate id herebooking.
<embedvideo service="youtube">https://youtuYou and your guests will see the messages in Booking.com Messaging Center.be/C5bfXOEtve4</embedvideo>
[[ImageProperties can send messages to guests within the following time frames:bookingcomrate*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.png|450px|link=]][[Media:bookingcomrate*Currently, guests can send messages to properties from the time of booking until 66 days after the checkout.png|view large]]
If you have linked a rate to be used for other offers or rooms '''To use the selector to choose the room you want to map.this function'''
<embedvideo service=#Add the component "youtubeAPI Messages"to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT >CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://youtuwiki.beds24.becom/images/6/fPdDx9h6VvE<69/embedvideo>Extranet-booking.png
[[Image:channel_linkedBooking.com allows .jpg and .png|450px|link=]][[Media:channel_linkedattachments but no links or pdfs.png|view large]]
'''Multiple Rate Ids using Offers or Daily Prices'''<div class="warning">{{#fas:exclamation-triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the Booking.com security checks, and the message will fail to send.</div>
Beds24 supports up to four price ==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "offersINVOICE" for each room.Each tab of the four offers can be mapped to a different Booking.com rate idbooking.This is particularly useful when mapping daily prices If not please refer to Booking.com"Missing credit card details" in "Troubleshooting" section below.
To define the Bookings with payments collected by Booking.com rate id for each offer, separate will show the payment amount collected as a payment in the "Invoice" tab of the rate ids with colonsbooking.For example the following Beds24 rate id setting will map offer 1 to rate id 11111, offer 2 to rate id 22222, offer 3 to rate id 33333 and offer 4 to rate id 44444:
If offer 1 is used only for Virtual cards can be set to be auto charged at the Beds24 booking page and only offers 2,3 and 4 are used for Bookingdate they become valid.com leave the first rate id blank and start with a colon.For example ''':22222:33333:44444'''To use this option set "Auto Process Virtual Cards" = Yes
The settings for daily prices allow each daily price row For Booking.com virtual cards you can set to be assigned adjust the charge automatically to the full amount available on the card at the time it is charged. To do so create a specific offer rule with these settings and therefore mappable to different Bookingspecify it in the booking.com rate ids"Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"
'''Same Price A payment rule can be specified to Multiple Rate Ids'''be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card.
If a Beds24 price should be sent to multiple booking.com rate ids, the multiple rate ids can be entered with a comma separating them. For example '''12345678,123456789Charge virtual cards manually'''
This If you manually charge virtual credit cards please note that they can only be used to allow a daily price set to "Do not allow lower prices" to override multiple Booking.com rate ids.If the comma separated rate ids are defined in the channel manager rate id setting and each individual Beds24 rate contains it's specific Booking.com rate id, each rate will be mapped to it's rate id and daily prices will be mapped to all the specified rate ids, over-riding charged after the rate price when appropriateactivation date.
For example a hotel id If you do not want to allow channel modifications by default you can change the setting '''123456*1.23''' will multiply all prices by 1.23 sent for hotel id 123456. "Allow Channel Modifications" value" in {{#fas:cog}} (i.e. raised by 23%SETTINGS)Lower prices can be sent with a multiplier less than 1, i CHANNEL MANAGER.e. '''123456*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)
To convert ===Info Codes for relevant information===Info Codes in the price "Info" tab of bookings imported from the booking.com add a * after show you relevant information about the multiplier, for example '''123456*1.23*''' will divide booking and the price of the booking by 1.23guest.
[[Image:booking13.png|450px|link=]]
[[Media:booking13.png|view large]]
1) Import existing bookings from Booking.com
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button| BOOKINGCOMFLAG| Booking.com general info flag (Genius/no credit card)|-
[[Image:booking15.png|450pxBOOKINGCOMVIRTCARD|link=]]Booking.com sent a virtual card[[Media:booking15.png|view large]]-
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings | BOOKINGCOMBANKTRANS| booking paid via CSVbank transfer from Booking.com|-
a. Export your bookings as CSV from booking.com|CARDTOSTRIPE b. Go | card details were sent to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. Stripe Follow the instructions on the page carefully so they import to the correct rooms.|-
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be |STRIPEPAYMENT| payment imported automatically. from Stripe|-
2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on |CARDEXPIRES| added when the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates card expires before check-in Beds24 will be sent to Booking.com as available for new bookings.|-
[[Image:Booking_com_12.png|450px|link=]][[Media:Booking_com_12.png|view large]]}
3) Enable ===Different invoice templates ===If you need a different invoice template for the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be importedfrom this channel you can use the [[Invoicees|invoicee]] function.
[[Image:bookingcomactivate.png|450px|link=]]=Reviews==[[Media:bookingcmactivateTo access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.png|view large]]
4) When all the set up in Beds24 is correct you can make the final step ==Manage or add Booking.com Rate Plans==To manage your rate plans go to enable the connection [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (go liveSETTINGS) from the Booking CHANNEL MANAGER > BOOKING.COM > RATE PLANS]].com extranetIf you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can also create additional rate plans.
5) When ==Limit the maximum number accepted bookings if you go live your rates and inventory will be deleted from Bookingdo not want to offer all rooms ==By default, all available rooms are sent to activated channels.com and a full reload will occur from your Beds24 InventoryIn {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel.
You can use the =Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.</div><div class="Updatemw-collapsible-content" button on each >Each Booking.com room id is unique and can be mapped to speed this uponly one room in Beds24. Your bookings If you enter the same Booking.com room id more than once the room updates will not be deleted from overwrite each other causing inaccurate information being sent to Booking.com but make sure the dates are blocked in Beds24 before going live so they which will not be reopenedcause overbookings.</div></div>
6) Once updated<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">During the Setup of your connection, check all your values in click on 'Get the Booking.com extranet Room and Rate Codes for correctness and if required make any adjustments to the settings to fix.this "Property Code"'
7) New bookings made after XML is enabled You will import see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to Beds24 automaticallycheck why they do not return any rooms.</div></div>
4) Daily prices and prices <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the Room, Double room or removing the price and Single occupancy can be mapped wait for it to update at Booking.com. Only once the rate has closed at Booking.comit is safe to remove it from Beds24.
These You can be mapped close a rate at booking.com by making sure there is no price for it on the dates to Bookingclose in Beds24.com rate id's and will use As long as the booking conditions of that rate id. Extra person and extra child prices within has at least a Beds24 Rate and discounts set price for 1 day in a Rates Discount section are not able to export to Booking.com or the next year, all the other channelsdates without prices will be closed.
==Manage Bookings==This screenshot shows specific settings for bookings from BookingIf you have multiple rates at booking.com:, the other rates can continue to be available by giving them prices.
[[Image:bookingcom_manage.png|450px|link=]][[Media:bookingcom_manage.png|view large]] If you want to Note that if there is no price on any day at all for a rate, this will not allow channel modifications by default you can change necessarily close the setting for "rate, in this case no information will be sent and whatever data is in Booking.com default will remain.<span class="" style="Allow Channel Modificationscolor: #f3e504; font-size: 150%;" value>{{#fas:lightbulb}} </span> <span style=" in SETTINGSfont-weight: bold;" >CHANNEL MANAGERTip</span> Click on the "View Price Data" Button to check which prices and availability will send.</div></div>
'''Room is not active''' Booking.com has not activated Either adjust your price in Beds24 or try to change the room for selling. Please ask limitation at Booking.com to activate it and check the room id is correct.</div></div>
You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''hotel Option 1'xxxxx' not allowed for user BA'*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :-bookingautomationadminhttps://screenpal.com/watch/c0lV6CVmFNd*'''Option 2''' Check if you have received *Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a notification valid Rate Plan id from Booking.com that the connection is ready'get codes' list. *If not please check Go to Prices > Channel Mapping enter the Rate id in the BookingSearch box and click on the Daily Price/Rate and make sure the correct booking.com extranet that rate id is selected from the connection has been requested'get codes' list. *If yes please check Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com hotel and remove the Rate plan id you have entered is correct and does not have blank spaces.</div></div>
==Notes==1. The Booking.com connection for the property does not allow the use of the messaging API. Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png 2. You have assigned or moved the booking into a room that is in a different property than originally booked. If you want to use messaging with Booking.com you can move/assign booking only to rooms in the same property as the one originally booked.</div></div>
1) Credit card details are imported and shown on the <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="INVOICEmw-collapsible-content" tab of >Ensure you do not have any special characters in the message text that could fail the bookingBooking.com Security checks. If (For example do not please refer to "Missing Credit Card Details" use * or @ in Setup Problems abovethe message text). </div></div>
2) Multiple Rates <div class="mw- if you want collapsible mw-collapsed"><div class="headline-collapse" >Message failed to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.to reservation 12345678 - content or attachment is required</div><div class="mw-collapsible-content">There are two possible reasons:
31. There is no content in the language of the Guest (OR the default language you have set for your account,) Single occupancy prices must be activated within in the Messaging tab of the auto action that you triggered for this booking.com if *Open the booking go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you are sending them to multi person room rateshave text in the Subject, Plain Text Field and HTML Field. They can be disabled by setting "Rates" = "Full Only"
4) For bookings imported through the button "Import upcoming bookings" Booking2.com will only Auto action should not send a summary of message to the bookingguest, not go to the full information. The full information can still be accessed Messaging tab in the Booking.com extranet. New bookings made after activation will include full booking information.Auto action and set 'Sending Message' = NO (or Internal) </div></div>
5) Deleting a rate or price in Beds24 will not delete the price in <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div><div class="mw-collapsible-content">Log into Booking.com. If you need and go to close a rate at BookingACCOUNT > CONNECTIVITY PROVIDER.com, make the rate id unbookable at Disconnect from Beds24, for example by closing the room or removing the price and wait for it to update at Bookingreconnect this time ticking all tick boxes as shown here: https://wiki.com. Only once the rate has closed at Bookingbeds24.com it is safe to remove it from Beds24/images/6/69/Extranet-booking.png
You <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.As long as only assign the rate has at least bookings into a price for 1 day room in the next year, all same property as the other dates without prices will be closedroom which is mapped to Booking.com.</div></div>
If <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com does not allow you to mark credit cards as invalid because you have multiple rates at bookingnot passed their trust verification process. Please contact your Booking.com, the other rates can continue to be available by giving them pricesAccount Manager.</div></div>
Note that if there <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the Booking.com Extranet. There is no price on any day problem at all for a rate, this will not necessarily close and you should ignore the rest of the text on the rate, in this case no information will be sent and whatever data is in Booking.com will remainscreen.</div></div>
You can always see the data being sent with the <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="View Actual Datamw-collapsible-content" button in the channel manager>Room 12345678 has a maximum occupancy of 4.You cannot set an occupancy_price for an occupancy of 5 for rate 123456783
6Check that "Max guests" set in {{#fas:cog}} (SETTINGS) Changes of inventory are pushed to Booking.com instantly. Price changes are sent with PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the next update. To push price changes immediately to room in your Booking.com press the "Update" buttonsextranet.</div></div>
7) Bookings with payment collected by booking=Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will show still be bookable.*To completely disconnect the payment amount collected as a payment channel manager please log into your Booking.com extranet and click on the Account icon in the booking invoicetop right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
If for some reason you need to make Otherwise bookings coming from a channel should be modified by the channel. Just changing the status of a change booking in Beds24 and do not want the channel to override it, you can set "Allow Channel ModificationsCancelled" = No ("Details" tab of will not cancel the booking")in Booking. If you have changed the room you com and can set "Allow Channel Modifications" = All but not room changescause a double booking.
=== How If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can I access credit card details?set "Allow Channel Modifications" === This is how No ("Details" tab of the booking"). If you have changed the room you can [[View_Credit_Card_Details| view credit card details]]set "Allow Channel Modifications" = All except room changes. Booking.com may sometimes withhold the credit card number or CCV unless If you specifically request they are sent to you. Contact your Booking.com rep if do this is occurring and you require this information will need to always be sentmanage all changes manually.</div></div>
[[Category:Channel Manager]]
[[Category:Error Messages from ChannelsBooking.com]][[Category:Set up InstructionsTroubleshooting]] ''Synchronising Beds24.com with Booking.com''[https://join.booking.com/index.html?aid=384035&lang=en&label=beds24 www.booking.com]
<div class==General=="heading">Booking.com: Synchronize Bookings, Prices and Availability</div>*[[:Category This page is about the menu {{#fas:Channel Manager|Click here]] for general information on how the channel manager workscog}} (SETTINGS) CHANNEL MANAGER > BOOKING.*This tutorial COM > MAPPING and explains how to [[Setting_Prices_for_Booking_Channels|set export prices , availability, rules and import bookings, modifications to bookings and cancellations for channels]]existing listings on Booking.com
<div class==Capabilities==*Beds24.com can export Inventory*Beds24"warning">{{#fas:exclamation-triangle}} Use [[Booking.com can export Minimum Stay*Beds24.com can export Maximum Stay*Beds24:_Import_Properties_from_Booking.com can export Closed com_to_Beds24|these instructions if you want to Arrival and Closed to Departure*Beds24.com can export Multiple Rates*Beds24.com can import Bookings*Beds24.com can import ]] properties from Booking Modifications and Cancellations*Beds24.com can add a multiplier to export prices.*Importing modifications or cancellations can be disabled for individual bookings. *Invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the bookingBeds24.</div>
__TOC__=What you should know and do before getting started=Limitations=<div class="bluebox">If '''As a longstanding Booking.com Premier Partner Beds24 can offer you export inventory advanced functionality and many convenience functions. Once set up you will also need to export rates can manage everything directly from Beds24, rates can not be set within the which will save you time and make working with Booking.com extranetreally easy.'''
1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.
If you have a Booking.com group account log to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 3: Map your rooms
</div>
<div class="mw-collapsible-content">
#Click on the "Get Code" link next to the room id setting, a list of room Ids will be retrieved from Booking.com and displayed
#Choose the Booking.com room you want to map to the Beds24 room and click on it
#Check the correct room Id has been copied to the room id setting
#Press Save
</div></div>
<div class="mw-collapsible mw-collapsed"><div class==Beds24.com==="headline-collapse" > 1) Enter Step 4: Map your Booking.com Hotel Id into SETTINGS rate plans</div><div class="mw-> CHANNEL MANAGER collapsible-content"> BOOKING'''1. If you have only one Booking.COM com rate plan'''#Click on the "Hotel IDGet Code" link next to the rate id setting and then a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE.
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 5: Enable rooms
</div>
<div class="mw-collapsible-content">
#Scroll down to the rooms and set "Enable" = Enabled
#If you have multiple room types repeat for each room
#Press SAVE
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 8: Import upcoming bookings
</div>
<div class="mw-collapsible-content">
#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more
#If you have bookings from Airbnb and/or Expedia you can import them directly from the channel as well
#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES
#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar
</div></div>
<div class==Multiple Rates==Multiple rates "warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can be created for each date, for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable priceswork.</div> </div></div>
If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com can set up multiple rate ids for each room, each with pre-defined booking conditionsand is ready to open. Open the property in your Booking. Beds24 can map a different Beds24 rate com extranet or offer go to each {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com rate id. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If you do not have required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the appropriate rate ids you need to request property in your Booking.com extranet or go to add them {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property". Once you have them you can set corresponding rates in Beds24 *Closed:The property is closed and map them to these codesno longer bookable on Booking.com. Check your Booking.com extranet for further information. </div></div>
<embedvideo service="youtube">https://youtu.be/rsqRWgawcWU</embedvideo>
Currently messaging with guests from Booking.com has following limitations:
*Guests must click on "View Messages" in the email to login to Booking.com and answer from there.
*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com.
*Booking.com does not allow links in messages. Use attachments instead.
<div class="warning">{{#fas:exclamation-triangle}} If you use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking.com.</div>
'''11111:22222:33333:4444Charge virtual cards automatically'''
<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
==Price Multiplier=Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===If You will see buttons in the "Details" tab of the bookings which allow you want to add a multiplier to your prices, for example because booking.com requires a different currency to your Beds24 currency, add a '''*Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*''' followed by Request the multiplier number booking to your hotel id.be cancelled
{| class="wikitable"! scope=Activating="col"| Code! scope=You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual datacol" button.| Use|-
| BOOKINGCOMCARD
| invalid card reported to Booking.com
|-
|STRIPEFAIL
| card could not send to Stripe
|-
===VAT value on extra items===
If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.
Otherwise, the VAT value defined in the Property booking rules will be used.
==Create and manage Booking.com promotions==
Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS.
[[Booking.com:_Promotions|Click here for more information and setup instructions.]]
<div class="mw-collapsible mw-collapsed"><div class= Setup Problems==1) "headline-collapse" >The room is being unexpectedly closed at bookingBooking.com</div><div class="mw-collapsible-content">The channel manager will close the room on all dates which do not have a valid price available for sending to bookingBooking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not unique" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com 3) Missing Credit Card Details</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''
</div>
<div class="mw-collapsible-content">
Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >Credit card details are missing in Beds24
</div>
<div class="mw-collapsible-content">
When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe.
The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.
*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.
*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24
*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.
</div></div>
==Common ErrorsError messages==
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
Below are common error messages and how to fix them.
<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.*Click on "Connection Status" to check that the connection is properly activated.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class="mw-collapsible-content"> You have not activated the connection in the booking.com extranet. Please log into Send us a Support Ticket, so we can correct your booking.com extranet and activate the connectionpricing model.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for Room'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> Booking.com have does not activated allow you to send a single occupancy price for the room. Either ask Booking.com to allow a single price or set Set "Booking.com Rate Type"= One PricePer Day Pricing</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rooms to Sell were class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set below the Minimum Contracted rooms for these dates'''in {{#fas:cog}} (SETTINGS) You have agreed to supply a minimum number of rooms to Booking.com on PROPERTIES > ROOMS > SETUP is the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored same as the Beds24 values on those dates and used your agreed minimum instead. *Make sure occupancy you have valid rates set for the mentioned dates and no bookings from other sources *Beds24: change room in your inventory to send the allotment you have guaranteed Booking.comextranet. *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rate is not active'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. Please double check your rate ids and enter a valid considers the price you want to send varies significantly from the prices which are already in Booking.com rate id, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''Rate 123456 cannot be updated via XMLor '''CANNOT_SET_SINGLE_USE_RATE This rate has </div><div class="mw-collapsible-content">Booking.com have not been activated a single occupancy price for channel managementthe room. Ask Either ask Booking.com to activate allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = Per Day Pricing If itis a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE'''Did not set Close Room or '''RATE_NOT_ACTIVE_FOR_ROOM''' or 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have guaranteed and to have a minimum an active Booking.com rate id with this number of rooms to sell on . You can only update Booking.com but the channel manager is sending a lower quantity than contractedRate Plans which show when you click on 'Get codes'. *Make sure you have valid rates for Go to Prices > Channel Mapping enter the code from the mentioned dates error message Search box and no bookings from other sources *Beds24: change your inventory to send click on the minimum contracted rooms priceand and selcet and ID which you have guaranteed Bookingsee when you click 'Get codes'.com *Please double check your Fixed prices and Daily prices and select a valid Booking.com: Ask rate id from the list in 'get codes'. You can only send prices for active Booking.com to remove the minimum contracted roomsrate codes. </div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rate does not existor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> You can only update rooms which show when you click on 'Get codes'.If you do have added a number which is not a valid room with this ID ask Booking.com rate id into the field in the to activate it. It is activated when you see it when you click on "ChannelsGet Codes" tab of a rate. Open your rates and make sure the correct booking.com rate ids are entered. </div></div>
<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content">You cannot set occupancy_price for user 'Beds24ProductionServer'''' Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaceschild rate 123456789, since they are automatically set based on Rate Relations.
<div class="mw-collapsible mw-collapsed"><div '''roomclass="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</rate combination is not active''' div><div class="mw-collapsible-content"> Your codes You are not correctly mappedtrying to update a non-XML rate. Check you have entered the right Log into your Booking.com mapping codesextranet remove the rate.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for class="headline-collapse" > Room''' Booking.com reservation does not accept a single price for a dorm. Set belong to this hotel reservation</div><div class="Booking.com Rate Typemw-collapsible-content"= One Price. If you want to send a single price for other rooms ask >The booking was already cancelled in Booking.com to set up a "Single" rate id for thesebefore the Channel synchronisation.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Room reservation does class="headline-collapse" > Message thread not belong to this hotel reservation'''found</div> The booking was already cancelled in Booking.com before the Channel syncronisation.<div class="mw-collapsible-content">There are two possible reasons:
=FAQ =Disconnect=<div class=*Unticking "Inventory and Pricesmw-collapsible mw-collapsed" and ><div class="Bookingsheadline-collapse" will stop Beds24 sending data to > I have multiple Booking.comhotel ids. How do I set this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. This You will not remove the data from need a property in Beds24 for each property you have on Booking.com and it will still be bookable.*To completely disconnect the channel manager please contact so you can connect them so each Booking.com and ask them to disconnect youproperty ID or hotel ID requires one property in Beds24.</div></div>
<div class="display:nonemw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. </div></div>
<div class== FAQ =="mw-collapsible mw-collapsed"><div class=== "headline-collapse" >Will I receive notifications on new bookings?</div><div class=== "mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive them an Email notification from Beds24 insteadand you will also see new bookings on your dashboard provided you use the "Latest Bookings" module.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Do guests receive a confirmation? '''</div><div class=== "mw-collapsible-content">The channel confirms the booking with the guest. Beds24 will not sent a an additional confirmation messageto the guest. If you want to send one as well an additional confirmation or welcome message for the guest you can set up an Auto Action Email.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I modify or cancel a booking?'''</div><div class==="mw-collapsible-content">Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in You can request Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and or report changed stay dates from the "Details" tab of the cancellation will be sent to Beds24bookings.
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I add a promotion or special priceaccess credit card details?'''</div><div class=== "mw-collapsible-content">You This is how you can set up promotions in [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact Booking.com extranet. Please note that rules like minimum stays set in Beds24 will not apply support if this is occurring and have you require this information to always be set directly in Booking.comsent. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add extra costs or feesa promotion for Booking.com?'''</div><div class=== "mw-collapsible-content">Extra Costs, e.g. tax, cleaning fee, service charge You can be set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the channels Booking.com extranet. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices for different minimum stays add extra costs or for different numbers of guestsfees?'''</div><div class=== Yes. You can do this either with "derivedmw-collapsible-content" prices >Extras taxes and fees will not automatically send or multiple rates idsupdate. See Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Changes to availability and prices will be instantly sent to the "Multiple rates" section of this pagechannel. Chang</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I have multiple Booking.com hotel ids. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. Each Booking.com hotel requires one property in If you have different prices for different minimum stays Beds24will send these. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
*If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:
**Log into your Booking.com account
**Click on the Rates & Availability tab
**Go to the Settings symbol on the top-right corner of your Calendar
**Click on Auto-Replenishment
**Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.
*Your prices are not set up as you expect.
</div></div>
<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div> <div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
</div>
