Changes

[[Category:Error Messages from ChannelsTroubleshooting]][[Category:Set up Instructions]] ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''

<div class=General=*You need an account with "heading">Booking.com '''If you do not yet have a Booking.com account you can sign up : Synchronize Bookings, Prices and Availability</div> This page is about the menu [https{{#fas://joincog}} (SETTINGS) CHANNEL MANAGER > BOOKING.bookingCOM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral here]'''.

*<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:Category:Channel Manager_Import_Properties_from_Booking.com_to_Beds24|Click herethese instructions if you want to import]] for general information on how the channel manager worksproperties from Booking.*This tutorial explains how com to [[Setting_Prices_for_Booking_Channels|set prices for channels]]Beds24.</div>

__TOC__=What you should know and do before getting started=<div class="bluebox">'''As a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions. Once set up you can manage everything directly from Beds24 which will save you time and make working with Booking.com really easy. ''' Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.  All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilitiesand Limitations=='''With the this connection you can :'''*Export send prices, and availability and rules**send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*Import import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )**report no-shows date changes and guest misconduct to Booking.com **report invalid cards to Booking.com. If you use Stripe you can set to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.com rate planspromotions*view reviews and react to reviews '''Limitations:'''*Send Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. **push properties from Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will need to accept the booking in your Booking.comextranet and they will import once they are confirmed. **Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update content but you have the option to push them manually if you require an existing listing on instant update. ==Prices for Booking.com==*Import a listing from Our connection with Booking.com as supports '''Occupancy Pricing (OBP)''' so Beds24 can send a new property into price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *Import If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and availability from Bookingroom price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan.com <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (Coming soonderived)prices''' for different occupancies on Booking.com:*Report invalid cards and no-shows #If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can be reported calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com from the and ask them to remove all linked prices. Then change your pricing model in Beds24 to "DetailsOccupancy Pricing" tab of . '''Prices for dorms''' For dorms Booking.com requires the bed price be sent to them as the bookingroom price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you use Stripe want to send a single price for other rooms you can set create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->CHANNEL MANAGER BOOKING.COM > RATE PLANS]]. =Connect a property on Booking.com to a property in Beds24 to automatically report invalid cards synchronize prices, availability and bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in Booking.com*Create and manage promotions</div><div class="mw-collapsible-content"> 1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.*View reviews If you have a Booking.com group account log to Booking.com and react go to reviewsACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there. 2. Search for Beds24.

=Limitations=If you export inventory you will also need to export rates from Beds24, rates can not be set within the Booking3.com extranetTick all tick boxes.

Booking4.com may sometimes withhold Complete the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this informationrest of the on screen instructions.

[[Image:extranet-booking.png|500px|link= Before you Connect =]]'''Prices'''[[Media:extranet-booking.png|view large]]

When the <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection is activated Booking.com will remove all price you need to select both "Reservations" and availability details on the Booking.com extranet "Rates and replace them with the data sent from Beds24Availability". Therefore prices and availability of all rooms must be set up in Beds24 before connecting. *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how then export inventory to [[Setting_Prices_for_Booking_Channels|set prices for channels]].*Booking.com needs a room price for the maximum number of guest. *If you want to send a single price and a room price you need to ask import bookings from Booking.com to activate the single price option for . If you.*Prices for select only "Extra PersonReservations", or only "Extra childRates and Availability" and discounts set in the you only have a "Discountsone-way" tab of connection meaning the rates can action you did not select must be exported to Booking.com. If manually maintained by you need prices for more occupancy levels talk to Booking.com about derived rates or additional rate codes (see chapter "Multiple Rates" further down). </div></div>

'''Extras <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.com property ID</div><div class="mw-collapsible-content">#Copy your Booking.com hotel ID and Taxes'''paste it into the "Hotel Id " field#Press SAVE</div></div>

<div class="Upsell Itemsmw-collapsible mw-collapsed" can not ><div class="headline-collapse" > Step 3: Map your rooms </div><div class="mw-collapsible-content">#Click on the "Get Code" link next to the room id setting, a list of room Ids will be exported to retrieved from Booking.comand displayed#Choose the Booking. com room you want to map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com rate plans</div><div class="mw-collapsible-content">'''1. If required you can enter extras have only one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and fees can directly in a list of rate Ids will be retrieved from Booking.comfor the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

'''Bookings2. If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your other Booking.com rate plans#Click on "Get Codes" and choose the Booking.com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

Upcoming bookings <div class="warning">{{#fas:exclamation-triangle}} You can be importedonly map the rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com will only send a summary of the booking, i.e. for refundable/non refundable options can not the full informationupdate from Beds24. The full information can still be accessed Deactivate these in the Booking.com extranet. New bookings made after activation will include full booking information.</div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the rooms and set "Enable" = Enabled#If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24. have multiple room types repeat for each room#Press SAVE</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional)</div><div class="mw-collapsible-content">You can add a multiplier to your prices, add a '''Rooms and room types*'''followed by the multiplier number in the "Multiplier" field

If you sell rooms individually at another channel or your own web site and want to sell them on BookingExamples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).com as *Lower prices can be sent with a "roomtype" with multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the channel add a quantity '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of more than one the booking by 1.23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.**'''*[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com requires . We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/or Expedia you can import them directly from the bed price be sent to them channel as well#If you have bookings from other sources you can add these manually in the room price. Therefore they do not accept a single price for Calendar, via the "Add booking" button at the top or import them from a dorm. Make sure you set csv file in "Booking.com Rate Type"= One Price. {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to send a single price for other rooms ask Booking.com to set up a close additional dates or limit check-in and/or check-out you can use the "SingleOverride" rate id for these.function in the Calendar</div></div>

<div class= Sync Prices, Availability and Bookings "mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the connection</div><div class="mw-collapsible-content">Setting up When you activate the connection is a 4 step process:Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent from the channel manager.

1) You request a can activate the connection on Booking.com extranet- nothing changes you when your mapping and prices are still bookable according to the prices correct and inventory you have set in the Bookingadded all upcoming bookings.*Press "Activate Connection" and then "Activate Connection Now".com extranet

2) Beds24 accepts your request <div class="warning">{{#fas:exclamation- nothing changes triangle}} If you are still bookable according to have dorms: Do not activate the prices inventory connection yourself. Please send us a support ticket in which you explain that you have set in the dorms with Booking.com extranet. We will then manually adjust your settings so the connection can work. </div> </div></div>

Between step 2 and 3 <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional)</div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you should map your rooms and rateshave Auto-Replenishment enabled, check everything and import existing bookings Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking.com account*Click on the Rates & Availability tab*Go to block the booked dates.Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature</div></div>

3) You enable <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11: Check that the connection in Booking.com is working properly</div><div class="mw-collapsible- this is when content">Click "Refresh" for the Connection Status to check the status of your property at Booking.com removes your inventory and rates and you are temporarily not bookablecoms end.

4) Beds24 sends prices and availability to Booking.com. You If you are bookable again. To send the update immediately click receiving error messages check in the "UpdateCommon Errors" buttons in section why you are receiving the channel manager settingserror and how to fix it.

Bookings The connection is working if and your property is selling if *you do not receive any erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not removed from receiving error messages *the Booking.com extranet. Existing and new bookings are always visible display in the Booking.com extranetchannel is correct.

1) Login to Booking<embedvideo service="youtube">https://youtu.com and go to ACCOUNT-be/rsqRWgawcWU</embedvideo>CHANNEL MANAGER. If you do not see this option contact Booking.com and tell them you want to use a channel manager

2) Click =After the Start button connection is activated=<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and search prices will be instantly sent to the channel. Changes for settings for BEDS24example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. </div> ==Communication with guests==You can communicate with Booking.com guest directly from Beds24.

<embedvideo service=You can view all messages which Booking.com makes available from the "API Messages" component on the DASHBOARD and individual communication from the "youtubeMessages">https://yoututab in the booking.be/VYzWI-PDVYk</embedvideo>

3) Complete You and your guests will see the rest of the on screen instructionsmessages in Booking.com Messaging Center.

It is possible to select a "one way" or "two way" connection Currently messaging with guests from Booking.com. The normal case is has following limitations: *Guests must click on "two wayView Messages" which will both export inventory in the email to login to Booking.com and import bookings answer from there.*If a guest hits "reply" on E-mail they received from Booking.com, Booking. If you select any of com does not send the "one way" options only one of these actions reply to Beds24 and will be performed and also not make the other must be manually maintained by youreply available in Booking.com. *Booking.com does not allow links in messages. Use attachments instead.

4) When ready you will receive a notification from BookingProperties can send messages to guests within the following time frames:*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.com*Currently, go guests can send messages to properties from the Channel Manager menu again and activate time of booking until 66 days after the connectioncheckout.

<div class==Set up and mapping in Beds24==1) Enter your Booking.com Hotel Id into SETTINGS -"warning"> CHANNEL MANAGER {{#fas:exclamation-> BOOKING.COM triangle}} "Hotel ID" setting and '''then scroll to If you use dependencies you can only assign the bookings into a room in the bottom of same property as the page and click SAVE'''room which is mapped to Booking.com.</div>

2) Set #Add the component "Booking Price ImportAPI Messages" to either import your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the room price only or Auto Action to one of the room price plus unpaid extras (cleaning chargesAPI options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, local taxes etcplease log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.)png

3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate idallows . If you have this rate type jpg and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type png attachments but no links or you are not sure set "Bookingpdfs.com Rate Type "= "One Price "

<embedvideo service=Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the "youtubeInvoice">https://yoututab of the booking.be/-SbeMMSk8wc</embedvideo>

[[Image:bookingcomroomsVirtual cards can be set to be auto charged at the date they become valid.png|450px|linkTo use this option set "Auto Process Virtual Cards" =]][[Media:bookingcomrooms.png|view large]]Yes

Map Rates:*Click on the <div class="Get Codewarning" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com >{{#fas:exclamation-triangle}} This option is available for the saved room idcustomers who use [[Stripe|Stripe]].*Choose If you set "Virtual Cards" = Yes without Stripe activated the Booking.com rate id for this room and click on it. This system will normally create a pending payment which can not be the standard rate.*When the correct rate id has copied to the rate id setting, click Savecollected.</div>

[[Image:bookingcomratesA payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card.png|450px|link=]][[Media:bookingcomrates.png|view large]]

<span class="circle" >Tip</span> ''Click on If you manually charge virtual credit cards please note that they can only be charged after the "View Actual Data" Button to check which prices and availability will sendactivation date.''

===Multiple Rate Plans at Booking.comReport No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===Booking.com can support more than one price You will see buttons in the "Details" tab of the bookings which allow you to *Report No-shows*Report invalid cards*Report date changes per room for example *Report guest misconduct*Request the booking to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices. There are two options:be cancelled

'''1If you do not want to allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER. Linked/Derived Prices'''

Booking.com can auto calculate different occupancies from one standard rate. This rate is either ===Info Codes for relevant information===Info Codes in the base or for "Info" tab of the booking show you relevant information about the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when booking and the occupancy increases or decreasesguest.

'''2| BOOKINGCOMCARD| invalid card reported to Booking. Multiple Rate Ids'''com|-

If you do not have the appropriate rate ids you need to request | BOOKINGCOMFLAG| Booking.com to add them.general info flag (Genius/no credit card)|-

===Price Multiplier===| BOOKINGCOMVIRTCARDIf you want to add | Booking.com sent a multiplier to your prices, for example because the channel requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel id.virtual card|-

For example a hotel id setting '''123456*1.23''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e| BOOKINGCOMBANKTRANS| booking paid via bank transfer from Booking. raised by 23%)comLower prices can be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)|-

Example: *[CONVERT:IDR|STRIPEFAIL| card could not send to Stripe|-EUR] will convert Indonesian Rupees to Euros.

Example: *[CONVERT:IDR|CARDEXPIRES| added when the card expires before check-in|-EUR][/]0.85 will convert Indonesian Rupees to Euros and send a price 85% of the normal price (i.e. lowered by 15%)

===Activating in Beds24 and Booking.comVAT value on extra items===You can view If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the live availability and prices that upsell item will be sent to Bookingused.com before or after activating using Otherwise, the VAT value defined in the "View actual data" buttonProperty booking rules will be used.

[[Image:booking13.png|450px|link=]]==Different invoice templates ===If you need a different invoice template for the bookings from this channel you can use the [[Media:booking13.pngInvoicees|view largeinvoicee]]function.

1==Create and manage Booking.com promotions==Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) Import existing bookings from CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. [[Booking.com :_Promotions|Click here for more information and setup instructions.]]

Make sure the "Bookings" check box ==Manage or add Booking.com Rate Plans==To manage your rate plans go to [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If you want to offer multiple price options for each mapped room is ticked and saved and then click the "Import existing bookings" buttonexample a non-refundable rate or your rate plan contains meals you can also create additional rate plans.

[[Image:booking15.png|450px|link=]]=Limit the maximum number accepted bookings if you do not want to offer all rooms ==[[MediaBy default, all available rooms are sent to activated channels. In {{#fas:booking15cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel.png|view large]]

=Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.</div><div class="mw-collapsible-content">Each Booking.com room id is unique and can be mapped to only one room in Beds24. If for any reason your existing bookings do not import, you enter the dates could be reopened and resoldsame Booking. To prevent this import com room id more than once the bookings via CSVroom updates will overwrite each other causing inaccurate information being sent to Booking.com which will cause overbookings.</div></div>

a. Export your bookings as CSV from booking.com<div class="mw-collapsible mw-collapsed"><div b. Go to https:class="headline-collapse" >No Room codes are available<//api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. div><div class="mw-collapsible-content"> Follow During the instructions Setup of your connection, click on 'Get the page carefully so they import to the correct roomsBooking.com Room and Rate Codes for this "Property Code"'

You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If this is also unsuccessful, block you are sure you have rooms please forward the booked dates in the beds24 calendarRUID to Booking. Please note that in this case cancellations com support and modifications will ask them to check why they do not be imported automaticallyreturn any rooms. </div></div>

2) Make sure your inventory is correct <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Messages from Auto actions are not visible in Beds24Booking. Check existing bookings com message centre'''</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that could fail the Booking.com imported and dates blocked by other sources Security checks. (For example do not use * or @ in the message text).</div></div><div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Credit card details are blocked missing in Beds24</div><div class="mw-collapsible-content">When Booking. Dates can com sends the credit card number it will be blocked by either entering available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. The encoded CVC number is available from the booking manually notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into Beds24 for those dates or using the inventory and override functions on booking to view the CVC. *If there is no Security Code item in the host notification email, the control panel calendar CVC was not collected or sent for those datesthis booking. Booking. Failure com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to do you. Contact your Booking.com rep if this could allow new bookings on dates is occurring and you require this information.*If credit card details are not availablealways missing and you require them, please ask Booking. All available dates in com to collect and send credit card details to Beds24 will be sent to *If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as available for new security, please ask Booking.com to exclusively accept bookingswith a credit card number.</div></div>

[[Image:Booking_com_12<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.png|450px|linkcom</div><div class=]]"mw-collapsible-content">[[Media:Booking_com_12If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.png|view large]]

3) Enable If you have multiple rates at booking.com, the connection in Beds24 other rates can continue to be available by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be importedgiving them prices.

[[ImageNote that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<span class="" style="color: #f3e504; font-size:bookingcomactivate.png|450px|link150%;" >{{#fas:lightbulb}} </span> <span style=]][[Media"font-weight:bookingcmactivatebold;" >Tip</span> Click on the "View Price Data" Button to check which prices and availability will send.png|view large]]</div></div>

4) When all the set up in Beds24 is correct ==Error messages==Any errors reported by Booking.com will be emailed to you can make with the final step to enable error message as returned by Booking.com. The error message usually includes information about the connection (go live) from date, rate or room with the Bookingproblem and a brief description.com extranetBelow are common error messages and how to fix them.

[[Image:bookingconfirm<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Hotel access denied</div><div class="mw-collapsible-content">Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.png|450px|link=]][[Media:bookingconfirm*Click on "Connection Status" to check that the connection is properly activated.png|view large]]</div></div>

5) When you go live your rates and inventory will be deleted from Booking.com and <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class="mw-collapsible-content">Send us a full reload will occur from Support Ticket, so we can correct your Beds24 Inventorypricing model.</div></div>

You can use the <div class="Updatemw-collapsible mw-collapsed" button on each room ><div class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content">Booking.com does not allow you to speed this upsend a single price. Your bookings will not be deleted from Set "Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.Rate Type"= Per Day Pricing</div></div>

6<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) Once updated, check all PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.</div></div>

7) Channel collect payments will be shown in the booking invoice if SETTINGS<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >CHANNEL MANAGER WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> “Import Channel Collect Payments” is set Booking.com considers the price you want to “Yes”send varies significantly from the prices which are already in Booking.com, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).

8) You can allow cancellation fees and commission values Either adjust your price in Beds24 or try to overwrite booking values when cancelled by channel if SETTINGS-change the limitation at Booking.com</div>CHANNEL MANAGER -</div> “IImport Cancel Fees” is set to “Yes”.

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE</div><div class=Maximum number accepted bookings =="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room.Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" =Per Day Pricing By default all available rooms are If it is a dorm: Booking.com requires the bed price be sent to activated channelsthem as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price). In SETTINGS-</div>CHANNEL MANAGER-</div>CHANNEL INVENTORY limit the number of accepted bookings for this channel.

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST'''</div><div class= Check Connection ==="mw-collapsible-content">The connection is working if You do not have an active Booking.com rate id with this number. You can only update Booking.com Rate Plans which show when you are not receiving click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the error messages message Search box and click on the display in the channel is correctpriceand and selcet and ID which you see when you click 'Get codes'. If you are receiving error messages *Please double check your Fixed prices and Daily prices and select a valid Booking.com rate id from the list in the "Common Errors" section why you are receiving the error and how to fix it'get codes'. You can only send prices for active Booking.com rate codes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active''' or '''ROOM_NOT_ACTIVE</div><div class= Updates ==="mw-collapsible-content">Changes to availability and prices will be instantly sent to the channelYou can only update rooms which show when you click on 'Get codes'. Changes for settings for example minimum stays, or quantity of rooms will send If you do have a room with the next updatethis ID ask Booking.com to activate it. Click It is activated when you see it when you click on "UpdateGet Codes" if you want to push them through instantly.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class= Setup Problems==="mw-collapsible-content">1) The room is being unexpectedly closed at bookingYou cannot set occupancy_price for a child rate 123456789, since they are automatically set based on Rate Relations.com

The channel manager will close the room You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on all dates which do Rate Relations /messageIt is not have possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'''Option 2'''*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid price available for sending Rate Plan id from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.comrate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking. Make sure you have prices for com and remove the complete range of dates you are sending (1 year or 2 years)Rate plan id. </div></div>

2) <div class="Room code is not uniquemw-collapsible mw-collapsed" warning when saving in Beds24><div class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content">You are trying to update a non-XML rate. Log into your Booking.com extranet remove the rate.</div></div>

Each Booking.com room id is unique and can be mapped <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room reservation does not belong to only one room this hotel reservation</div><div class="mw-collapsible-content">The booking was already cancelled in Beds24. If you enter the same Booking.com room id more than once before the room updates will overwrite each other causing inaccurate information being sent to BookingChannel synchronisation.com</div></div>

When 1. The Booking.com connection for the property does not allow the use of the messaging API. Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png 2. You have assigned or moved the booking into a room that is in a different property than originally booked. If you want to use messaging with Booking.com sends you can move/assign booking only to rooms in the same property as the credit card number it will be available one originally booked.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse"Payments and Charges>Message failed to send to reservation 12345678 - content or attachment is required</div><div class="mw-collapsible-content" >There are two possible reasons: 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this booking.*Open the booking unless it has been stored go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in the Subject, Plain Text Field and HTML Field.  2. Auto action should not send a third party system such message to the guest, go to the Messaging tab in the Auto action and set 'Sending Message' = NO (or Internal) </div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div><div class="mw-collapsible-content">Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as Stripeshown here: https://wiki. beds24.com/images/6/69/Extranet-booking.pngThe encoded CVC number <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the bookings into a room in the same property as the room which is available from mapped to Booking.com.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the booking notification email sent property has not passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com does not allow you to mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the host Booking.com Extranet. There is no problem at all and you should ignore the rest of the text on the screen.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a maximum occupancy of 4. You cannot set an occupancy_price for an occupancy of 5 for rate 123456783 Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the line labelled Security Codeoccupancy you have set for the room in your Booking.com extranet.</div></div> =Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. Enter This will not remove the Security Code value data from Booking.com and it will still be bookable.*To completely disconnect the email channel manager please log into your Booking.com extranet and click on the Account icon in the booking top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to view cancel the CVCconnection to Beds24.

*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask = FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com to collect and send it to Beds24 if you require ithotel ids.How do I set this up?'''*If credit card details are always missing and you require them, please ask Booking</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account.com to collect and send credit card details to You will need a property in Beds24*If for each property you have on Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask can connect them so each Booking.com to exclusively accept bookings with a credit card numberproperty ID or hotel ID requires one property in Beds24.</div></div>

4) Daily prices and prices for <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the Room, Double and Single occupancy can be mapped to Booking.comproperties are in different Booking.com accounts. </div></div>

These can be mapped to Booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Will I receive notifications on new bookings?</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications.com rate id's You will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels"Latest Bookings" module.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Do guests receive a confirmation?'''</div><div class= Notes=== 1) Credit card details are imported and shown on the "INVOICEmw-collapsible-content" tab of >The channel confirms the bookingwith the guest. Beds24 will not sent an additional confirmation message to the guest. If not please refer you want to "Missing Credit Card Details" in Setup Problems abovesend an additional confirmation or welcome message for the guest you can set up an Auto Action Email. </div></div>

2) Multiple Rates <div class="mw- if you want to send multiple prices for collapsible mw-collapsed"><div class="headline-collapse" > How do I modify or cancel a room you must have a rate id for each rate in booking?'''</div><div class="mw-collapsible-content">You can request Booking.com and a matching rate with to cancel the booking or report changed stay dates from the price and rate id setup in Beds24. See "Details" tab of the Multiple Rates section above for more detailsbookings.

3) Single occupancy prices must Otherwise bookings coming from a channel should be activated within modified by the channel. Just changing the status of a booking in Beds24 to "Cancelled" will not cancel the bookingin Booking.com if you are sending them to multi person room ratesand can cause a double booking. They can be disabled by setting "Rates" = "Full Only"

4) For bookings imported through If for some reason you need to make a change in Beds24 and do not want an update from the button channel to override it, you can set "Allow Channel Modifications"Import upcoming bookings= No (" Booking.com will only send a summary Details" tab of the booking, not "). If you have changed the full information. The full information room you can still be accessed in the Bookingset "Allow Channel Modifications" = All except room changes.com extranet. New bookings made after activation If you do this you will include full booking informationneed to manage all changes manually.</div></div>

5) Deleting a rate or price in Beds24 will not delete the price in Booking.com<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How can I access credit card details?'''</div><div class="mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing may sometimes withhold the room credit card number or removing the price and wait for it CCV unless you specifically request they are sent to update at Booking.comyou. Only once the rate has closed at Contact Booking.com it support if this is safe occurring and you require this information to remove it from Beds24always be sent.</div></div>

You can close <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add a rate at bookingpromotion for Booking.com by making sure there is no price for it on the dates to close ?'''</div><div class="mw-collapsible-content">You can set up promotions directly in Beds24in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.As long as the rate has at least a price for 1 day COM > PROMOTIONS or in the next year, all the other dates without prices will be closedBooking.com extranet.</div></div>

If <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs or fees?'''</div><div class="mw-collapsible-content">Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you have multiple rates at bookingwant to manage your full Booking.com, the other rates can continue content from Beds24. *Changes to availability and prices will be available by giving them pricesinstantly sent to the channel.Chang</div></div>

Note that if there is no price on any day at all <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Can I send different prices for a rate, this different minimum stays or for different numbers of guests?'''</div><div class="mw-collapsible-content">Yes. With "Occupancy Prices (OBP) Beds24 will not necessarily close the rate, in this case no information will be sent and whatever data is send prices for each occupancy you have defined in Bookingyour prices.com If you have different prices for different minimum stays Beds24 will remainsend these.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What to do when I receive an overbooking?'''</div><div class="mw-collapsible-content">*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates. *Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. *If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can always see opt-out of the feature by following these steps:**Log into your Booking.com account**Click on the Rates & Availability tab**Go to the data being sent with Settings symbol on the top-right corner of your Calendar**Click on Auto-Replenishment**Under Calendar Settings, click "View Actual DataNo" button in to turn off the channel manager.Auto-Replenishment feature

6) Bookings with payment collected by booking.com will show the payment amount collected as If you can not see a payment problem in your set up send us a support ticket with the booking invoicenumbers and dates.</div></div>

<div class=Manage Bookings"mw-collapsible mw-collapsed"><div class="headline-collapse" > Why did a booking not import?'''</div><div class===Report No"mw-collapsible-shows, Invalid cards or Restrict Channel Modifications===content">This screenshot shows specific settings *Check if the room for bookings from Bookingwhich you received the booking is properly mapped.com:

[[Image:bookingcom_manageIf you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.png|800px|link=]][[Media:bookingcom_manage.png|view large]]</div></div>

If you want to not allow channel modifications by default you can change <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Why is the setting price for the booking wrong?'''</div><div class="Allow Channel Modifications" valuemw-collapsible-content" >Possilbe reasons:*Check if you have set up promotions or linked Prices in SETTINGS-Booking.com. These will reduce the price the channel manager sent.*Your prices are not set up as you expect.</div></div>CHANNEL MANAGER.

If you need <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What do I do when I have a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] functionno show?'''</div><div class="mw-collapsible-content">To report a no show to Booking. Enter com open the ID number of booking and click the invoicee and all incoming bookings from button in the channel will be assigned to this invoicee (it does not change existing bookings"Details" tab.</div></div>

<embedvideo servicediv class="youtubemw-collapsible mw-collapsed">https:<div class="headline-collapse" > What do I do when a guest provides an invalid credit card number?'''<//youtu.be/qfwM2SiiLI8div></embedvideodiv class="mw-collapsible-content">Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.

===Charge Virtual Credit Cards ===Virtual cards If you use Stripe you can be set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to be auto charged at the date they become validBooking. This option is available for customers who use [[Stripe|Stripe]]com.</div></div>

If you manually charge virtual credit cards please note that they can only be charged when they become valid<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class="mw-collapsible-content">You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.</div>