Changes

[[Category:Error Messages from ChannelsTroubleshooting]][[Category:Set up Instructions]] ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''

<div class=General=*You need an account with "heading">Booking.com '''If you do not yet have a Booking.com account you can sign up : Synchronize Bookings, Prices and Availability</div> This page is about the menu [https{{#fas://joincog}} (SETTINGS) CHANNEL MANAGER > BOOKING.bookingCOM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral here]'''.

*<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:Category:Channel Manager_Import_Properties_from_Booking.com_to_Beds24|Click herethese instructions if you want to import]] for general information on how the channel manager worksproperties from Booking.*This tutorial explains how com to [[Setting_Prices_for_Booking_Channels|set prices for channels]]Beds24.</div>

__TOC__=What you should know and do before getting started=<div class="bluebox">'''As a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions. Once set up you can manage everything directly from Beds24 which will save you time and make working with Booking.com really easy. ''' Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.  All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilitiesand Limitations=='''With the this connection you can :'''*Export send prices, and availability and rules**send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*Import import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create Booking.com rate plans*Send content **push properties from Beds24 report no-shows date changes and guest misconduct to Booking.com**update content to an existing listing on Booking.com*Import a listing from Booking.com as a new property into Beds24*Import prices and availability from Booking.com (Coming soon)*Report report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com(go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*Create create and manage Booking.com promotions*View view reviews and react to reviews

='''Limitations=:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you export inventory have set to only accept "Requests" you will also need to export rates from Beds24, rates can not be set within accept the booking in your Booking.com extranetand they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.

==Prices for Booking.com may sometimes withhold ==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the credit card number or CCV unless full occupancy. *If you specifically request they are use Daily Prices, a price for each date and occupancy will be sent . Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If youuse Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. Contact your <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com rep if this is occurring and you require this informationask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

= Before you Connect ='''Pricesfor dorms'''

When the connection is activated For dorms Booking.com will remove all requires the bed price and availability details on be sent to them as the Bookingroom price.com extranet and replace them with the data sent from Beds24They do not accept a single price for a dorm. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. *We can only send availability if you we will have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].*Bookingmanually adjust your pricing model.com needs a room price for the maximum number of guest. *If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for other rooms you.*Prices can create additional rate plans for "Extra Person", "Extra child" and discounts set single use in the "Discounts" tab of the rates can not be exported to [[Booking.com:_Create_Booking. com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) If you need prices for more occupancy levels talk to BookingCHANNEL MANAGER->BOOKING.com about derived rates or additional rate codes (see chapter "Multiple Rates" further down)COM > RATE PLANS]].

'''Extras =Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and Taxes'''bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in Booking.com</div><div class="mw-collapsible-content">

1. Click on the "Upsell ItemsConnect to Booking.com" can not be exported button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you have a Booking.com group account log to Booking.comand go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.

If required you can enter extras and fees can directly in Booking2.comSearch for Beds24.

Upcoming bookings can be imported4. Booking.com will only send a summary Complete the rest of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking informationon screen instructions.

If <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you want need to access credit card details through select both "Reservations" and "Rates and Availability". Beds24 ask can then export inventory to Booking.com to and import bookings from Booking.com. If you select only "Reservations" or only accept bookings with credit card details "Rates and always send all details to Beds24Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you. </div></div>

'''Rooms <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.com property ID</div><div class="mw-collapsible-content">#Copy your Booking.com hotel ID and room types'''paste it into the "Hotel Id " field#Press SAVE</div></div>

If you sell <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your rooms individually at another channel or your own web site and want to sell them </div><div class="mw-collapsible-content">#Click on Booking.com as a the "roomtypeGet Code" with link next to the room id setting, a quantity list of more than one room Ids will be retrieved from Booking.com and displayed#Choose the Booking.com room you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].want to map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com rate plans</div><div class="mw-collapsible-content">'''Dorms1. If you have only one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

'''2. If you have more than one Booking.com requires rate plan'''#Click on the bed price be sent "Get Code" link next to them as the room pricerate id setting and a list of rate Ids will be retrieved from Booking. Therefore they do not accept a single price com for a dorm. Make sure you set "the saved room id#Choose the Booking.com Rate Type"= One Price. If standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send a single price for your other rooms ask Booking.com to set up a rate plans#Click on "SingleGet Codes" and choose the Booking.com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate id for these.plan Id setting#Press SAVE

<div class= Sync Prices, Availability and Bookings =Setting up "warning">{{#fas:exclamation-triangle}} You can only map the connection is a 4 step process:rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com i.e. for refundable/non refundable options can not update from Beds24. Deactivate these in Booking.com </div>

2) Beds24 accepts your request <div class="mw- nothing changes you are still bookable according collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the prices inventory rooms and set "Enable" = Enabled#If you have set in the Booking.com extranetmultiple room types repeat for each room#Press SAVE</div></div>

Between step 2 and 3 you should map <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your rooms and ratesprices up or down or for currency conversion (optional)</div><div class="mw-collapsible-content">You can add a multiplier to your prices, check everything and import existing bookings from Booking.com to block add a '''*''' followed by the multiplier number in the booked dates."Multiplier" field

3Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%) You enable .*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the connection in Bookingprice of the booking by 1.com 23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.**'''*[CONVERT:IDR- this is when BookingEUR]''' will convert Indonesian Rupees to Euros.com removes your inventory **'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and rates and you are temporarily not bookableback to Indonesian Rupees on the import.</div></div>

4) Beds24 sends prices and availability <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking.com. You are bookable again. To send the update immediately click </div><div class="mw-collapsible-content">#Click on the "UpdatePrice Data" buttons in the channel manager settingsButton to check which prices and availability will send.#If you have multiple room types repeat for each room.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings are not removed " button to import upcoming bookings from the Booking.com extranet. Existing We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and new /or Expedia you can import them directly from the channel as well#If you have bookings are always visible from other sources you can add these manually in the Booking.com extranetCalendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>

==Initiate You can activate the connection in Bookingwhen your mapping and prices are correct and you have added all upcoming bookings.com==Initiate the XML connection from the property menu within the booking.com extranet *Press "Activate Connection" and then do the Beds24 setup"Activate Connection Now".

1) Login to Booking.com and go to ACCOUNT<div class="warning">{{#fas:exclamation->CHANNEL MANAGER. triangle}} If you do have dorms: Do not see this option contact activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com and tell them you want to use a channel manager. We will then manually adjust your settings so the connection can work. </div> </div></div>

2<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional) </div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking.com account*Click on the Rates & Availability tab*Go to the Settings symbol on the Start button and search for BEDS24.top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature</div></div>

<embedvideo servicediv class="youtubemw-collapsible mw-collapsed"><div class="headline-collapse">httpsStep 11:Check that the connection is working properly<//youtu.be/VYzWIdiv><div class="mw-collapsible-PDVYk</embedvideocontent">Click "Refresh" for the Connection Status to check the status of your property at Booking.coms end.

3) Complete If you are receiving error messages check in the rest of "Common Errors" section why you are receiving the on screen instructionserror and how to fix it.

It is possible to select a "one way" or "two way" The connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com working if and import bookings from Booking.com. If your property is selling if *you select do not receive any of erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not receiving error messages *the "one way" options only one of these actions will be performed and display in the other must be manually maintained by youchannel is correct.

4This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) When CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready you to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will receive send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a notification from duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com, extranet or go to the Channel Manager menu again {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and activate the connectionno longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>

[[Image:bookingcom1.png|450px|link<embedvideo service=]][[Media"youtube">https:bookingcom1//youtu.png|view large]]be/rsqRWgawcWU</embedvideo>

2) Set =After the connection is activated=<div class="Booking Price Importwarning" >{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to either import the room price only channel. Changes for settings for example minimum stays, or quantity of rooms or the room price plus unpaid extras (cleaning charges, local taxes etcmultiplier will send with the next update. Click on "Update" if you want to push them through instantly. </div> ==Communication with guests==You can communicate with Booking.com guest directly from Beds24.)

3) Some You can view all messages which Booking.com rate ids can accept a room price plus a single occupancy price makes available from the "API Messages" component on the same rate id. If you have this rate type DASHBOARD and want to send individual communication from the single occupancy price set "Booking.com Rate Type " = "Full + SingleMessages"tab in the booking. If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price "

<embedvideo service="youtube">httpsProperties can send messages to guests within the following time frames://youtu*From the time of booking until 7 days after the guest checkout.be/*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-SbeMMSk8wc</embedvideo>day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.*Currently, guests can send messages to properties from the time of booking until 66 days after the checkout.

Map Rooms:*Click on the <div class="Get Codewarning" link next to >{{#fas:exclamation-triangle}} If you use dependencies you can only assign the room id setting, bookings into a list of room ids will be retrieved from Booking.com and displayed.*Choose in the same property as the room which is mapped to Booking.com room you want to map to the Beds24 room and click on it.*When the correct room id has copied to the room id setting, click Save.</div>

Map Rates:*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room idallows .*Choose the Booking.com rate id for this room jpg and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click Savepng attachments but no links or pdfs.

[[Image<div class="warning">{{#fas:bookingcomratesexclamation-triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the Booking.png|450px|link=]][[Media:bookingcomratescom security checks, and the message will fail to send.png|view large]]</div>

<span class=Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the "circleInvoice" >Tip</span> ''Click on tab of the "View Actual Data" Button to check which prices and availability will sendbooking.''

'''1Virtual cards can be set to be auto charged at the date they become valid. Linked/Derived Prices'''To use this option set "Auto Process Virtual Cards" = Yes

For Booking.com virtual cards you can auto calculate different occupancies from one standard rate. This rate is either for set to adjust the charge automatically to the full amount available on the base or for card at the maximum occupancy of a specific roomtime it is charged. The system then automatically adds or subtracts To do so create a percentage price per person when rule with these settings and specify it in the occupancy increases or decreasesbooking.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"

Talk to your Booking<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]].com rep about how to best If you set this up (either "Virtual Cards" = Yes without Stripe activated the system will create a base rate to add on to or a maximum occupancy rate to subtract from)pending payment which can not be collected.</div>

'''2. Multiple Rate IdsCharge virtual cards manually'''

Booking.com If you manually charge virtual credit cards please note that they can set up multiple rate ids for each room, each with pre-defined booking conditions. Beds24 can send a different price to each Booking.com rate ID. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]]only be charged after the activation date.

If you do not have ===Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You will see buttons in the "Details" tab of the appropriate rate ids bookings which allow you need to request Booking.com *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the booking to add them.be cancelled

===Price Multiplier===If you do not want to add a multiplier to your prices, for example because the allow channel requires a different currency to your Beds24 currency, add a '''*''' followed modifications by default you can change the multiplier number to your hotel idsetting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

For example a hotel id setting '''123456*1.23''' will multiply all prices by 1.23 sent ===Info Codes for hotel id 123456. (i.e. raised by 23%)relevant information===Lower prices can be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% Info Codes in the "Info" tab of the normal price (i.ebooking show you relevant information about the booking and the guest. lowered by 15%)

Example: *[CONVERT:IDR-EUR] will convert Indonesian Rupees | BOOKINGCOMCARD| invalid card reported to EurosBooking.com|-

===Activating in Beds24 and | BOOKINGCOMVIRTCARD| Booking.com===sent a virtual cardYou can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.|-

[[Image:booking13.png|450pxBOOKINGCOMBANKTRANS|link=]]booking paid via bank transfer from Booking.com[[Media:booking13.png|view large]]-

1) Import existing bookings |STRIPEPAYMENT| payment imported from Booking.com Stripe|-

[[Image:booking15.png|450pxCARDEXPIRES|link=]]added when the card expires before check-in[[Media:booking15.png|view large]]-

a. Export your bookings as CSV from ===VAT value on extra items===If an extra item name in the booking.com b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import matches the name of an upsell item for the property, the VAT value of the csv file to Beds24upsell item will be used. Follow the instructions on Otherwise, the page carefully so they import to VAT value defined in the correct roomsProperty booking rules will be used.

===Different invoice templates ===If you need a different invoice template for the bookings from this is also unsuccessful, block channel you can use the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically[[Invoicees|invoicee]] function.

2) Make sure your inventory is correct in Beds24. Check existing bookings in ==Create and manage Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates promotions==Promotions can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory created, modified and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not availabledeactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. All available dates in Beds24 will be sent to [[Booking.com as available :_Promotions|Click here for new bookingsmore information and setup instructions.]]

[[Image:Booking_com_12==Manage or add Booking.png|450px|linkcom Rate Plans==]]To manage your rate plans go to [[MediaBooking.com:Booking_com_12_Create_Booking.pngcom_Rate_Plans_in_Beds24|view large{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can also create additional rate plans.

3) Enable the connection in Beds24 by ticking =Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Inventory and RatesRoom code is not unique" for each mapped room and warning when savingin Beds24. The </div><div class="Bookingsmw-collapsible-content" checkbox should already be ticked but tick it as well if it >Each Booking.com room id is not ticked unique and bookings should can be importedmapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com which will cause overbookings.</div></div>

[[Image:bookingcomactivate.png|450px|link<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class=]]"mw-collapsible-content">[[Media:bookingcmactivateDuring the Setup of your connection, click on 'Get the Booking.png|view large]]com Room and Rate Codes for this "Property Code"'

4) When all You will see the set up in Beds24 is correct list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you can make have rooms please forward the final step RUID to enable the connection (go live) from the Booking.com extranetsupport and ask them to check why they do not return any rooms.</div></div>

[[Image:bookingconfirm<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is being unexpectedly closed at Booking.png|450px|linkcom</div><div class=]]"mw-collapsible-content">[[Media:bookingconfirmThe channel manager will close the room on all dates which do not have a valid price available for sending to Booking.png|view large]]com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

5<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text) .</div></div><div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Credit card details are missing in Beds24</div><div class="mw-collapsible-content">When you go live your rates and inventory will be deleted from Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a full reload will occur third party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from your Beds24 Inventorythe email into the booking to view the CVC.

You can use *If there is no Security Code item in the "Update" button on each room to speed host notification email, the CVC was not collected or sent for this upbooking. Your bookings will not be deleted from Booking.com but make sure may sometimes withhold the dates credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.*If credit card details are blocked in always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24 before going live *If Booking.com normally sends credit card details but did not do so they will not be reopenedfor a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.</div></div>

6) Once updated, check all your values <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content">If you need to close a rate at Booking.com extranet , make the rate id unbookable at Beds24, for correctness example by closing the room or removing the price and if required make any adjustments wait for it to update at Booking.com. Only once the settings rate has closed at Booking.com it is safe to fixremove it from Beds24.

7) Channel collect payments will be shown in the You can close a rate at booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” .com by making sure there is set no price for it on the dates to “Yes”close in Beds24.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.

8) You If you have multiple rates at booking.com, the other rates can allow cancellation fees and commission values continue to overwrite booking values when cancelled be available by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”giving them prices.

===Maximum number accepted bookings ===By default Note that if there is no price on any day at all available rooms are for a rate, this will not necessarily close the rate, in this case no information will be sent to activated channelsand whatever data is in Booking.com will remain. In SETTINGS<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>CHANNEL MANAGER <span style="font-weight: bold;" >Tip</span>CHANNEL INVENTORY limit Click on the number of accepted bookings for this channel"View Price Data" Button to check which prices and availability will send.</div></div>

=== Check Connection =Error messages==Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com. The connection is working if you are not receiving error messages and message usually includes information about the display in date, rate or room with the channel is correctproblem and a brief description. If you Below are receiving common error messages check in the "Common Errors" section why you are receiving the error and how to fix itthem.

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Hotel access denied</div><div class= Updates ==="mw-collapsible-content">Check if you have received a notification from Booking.com that the connection is ready. Changes to availability and prices will be instantly sent to *If not please check in the Booking.com extranet that the channelconnection has been requested. Changes for settings for example minimum stays, or quantity of rooms will send with *If yes please check the next updateBooking. com hotel id you have entered is correct and does not have blank spaces.*Click on "UpdateConnection Status" if you want to push them through instantlycheck that the connection is properly activated.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class= Setup Problems==="mw-collapsible-content">1) The room is being unexpectedly closed at bookingSend us a Support Ticket, so we can correct your pricing model.com</div></div>

The channel manager will close the room on all dates which do <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content">Booking.com does not have allow you to send a valid single price available for sending to booking.Set "Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)Rate Type"= Per Day Pricing</div></div>

2<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) "Room code PROPERTIES > ROOMS > SETUP is not unique" warning when saving the same as the occupancy you have set for the room in Beds24your Booking.com extranet.</div></div>

Each <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content">Booking.com room id is unique and can be mapped considers the price you want to only one room send varies significantly from the prices which are already in Beds24. If you enter the same Booking.com room id more than once , or if it’s outside the accepted threshold – the room updates will overwrite each other causing inaccurate information minimum being sent to Booking€5 and the maximum being €50,000 (or the equivalent in the local currency).com

When Booking.com sends the credit card number it will be available in the <div class="Payments and Chargesmw-collapsible mw-collapsed" tab of the booking unless it has been stored in a third party system such as Stripe. >The encoded CVC number is available from the booking notification email sent <div class="headline-collapse" > Not allowed to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE</div><div class="mw-collapsible-content">*If there is no Security Code item in the host notification email, the CVC was Booking.com have not collected or sent activated a single occupancy price for this bookingthe room. Please Either ask Booking.com to collect and send it to Beds24 if you require itallow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = Per Day Pricing *If credit card details are always missing and you require them, please ask it is a dorm: Booking.com requires the bed price be sent to collect and send credit card details to Beds24*If Bookingthem as the room price.com normally sends credit card details but did Therefore they do not do so accept a single price for a specific booking and you always want a card as security, please ask dorm. Set "Booking.com Rate Type" = Per Day Pricing and make sure to exclusively accept bookings with set your prices in all rates as a room price (and not as a credit card numbersingle price).</div></div>

4) <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content">You do not have an active Booking.com rate id with this number. You can only update Booking.com Rate Plans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the error message Search box and click on the priceand and selcet and ID which you see when you click 'Get codes'.*Please double check your Fixed prices and Daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for the Room, Double and Single occupancy can be mapped to active Booking.comrate codes. </div></div>

These <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active''' or '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content">You can be mapped to Booking.com rate idonly update rooms which show when you click on 'Get codes's and will use the booking conditions of that rate id. Extra person and extra child prices within If you do have a Beds24 Rate and discounts set in a Rates Discount section are not able to export to room with this ID ask Booking.com or other channelsto activate it. It is activated when you see it when you click on "Get Codes".</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class= Notes=== "mw-collapsible-content">1) Credit card details You cannot set occupancy_price for a child rate 123456789, since they are imported and shown automatically set based on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems aboveRate Relations.

2) Multiple Rates - if you want You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send multiple prices for a room you must have a this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id for each identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in Bookingthis short video :- https://screenpal.com /watch/c0lV6CVmFNd*'''Option 2'''*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a matching rate with valid Rate Plan id from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the price Daily Price/Rate and make sure the correct booking.com rate id setup is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in Beds24the Search box and click on the Daily Price/Rate untick Booking. See com and remove the Multiple Rates section above for more detailsRate plan id.</div></div>

3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting <div class="mw-collapsible mw-collapsed"><div class="Ratesheadline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class= "Full Onlymw-collapsible-content">You are trying to update a non-XML rate. Log into your Booking.com extranet remove the rate.</div></div>

4) For bookings imported through the button <div class="mw-collapsible mw-collapsed"><div class="Import upcoming bookingsheadline-collapse" Booking.com will only send a summary of the booking, > Room reservation does not the full information. belong to this hotel reservation</div><div class="mw-collapsible-content">The full information can still be accessed booking was already cancelled in the Booking.com extranet. New bookings made after activation will include full booking informationbefore the Channel synchronisation.</div></div>

5) Deleting a rate or price in Beds24 will <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Message thread not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.found</div>You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<div class="mw-collapsible-content">As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.There are two possible reasons:

1. The Booking.com connection for the property does not allow the use of the messaging API. Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png 2. You have assigned or moved the booking into a room that is in a different property than originally booked. If you have multiple rates at bookingwant to use messaging with Booking.com, the other rates you can continue move/assign booking only to be available by giving them pricesrooms in the same property as the one originally booked.</div></div>

Note <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that if there is no price on any day at all for a rate, this will not necessarily close could fail the rate, in this case no information will be sent and whatever data is in Booking.com will remainSecurity checks. (For example do not use * or @ in the message text).</div></div>

You can always see the data being sent with the <div class="View Actual Datamw-collapsible mw-collapsed" button in the channel manager.><div class="headline-collapse" >Message failed to send to reservation 12345678 - content or attachment is required</div><div class="mw-collapsible-content">There are two possible reasons:

61. There is no content in the language of the Guest (OR the default language you have set for your account,) Bookings with payment collected by in the Messaging tab of the auto action that you triggered for this booking.com will show *Open the booking go to the payment amount collected as a payment Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in the booking invoiceSubject, Plain Text Field and HTML Field.

2. Auto action should not send a message to the guest, go to the Messaging tab in the Auto action and set 'Sending Message' =Manage Bookings====Report No-shows, Invalid cards NO (or Restrict Channel Modifications===Internal) This screenshot shows specific settings for bookings from Booking.com:</div></div>

[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":bookingcom_manage.png|800px|link"FORBIDDEN"</div><div class=]]"mw-collapsible-content">[[MediaLog into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https:bookingcom_manage//wiki.beds24.com/images/6/69/Extranet-booking.png|view large]]

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you want to not allow channel modifications by default use dependencies you can change only assign the setting for "Allow Channel Modifications" value" bookings into a room in SETTINGS-the same property as the room which is mapped to Booking.com.</div></div>CHANNEL MANAGER.

If you need a different invoice template for <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the bookings from this channel property has not passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com does not allow you can use the [[Invoicees|invoicee]] function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does mark credit cards as invalid because you have not change existing bookingspassed their trust verification process. Please contact your Booking.com Account Manager.</div></div>

<embedvideo servicediv class="youtubemw-collapsible mw-collapsed">https<div class="headline-collapse" >Connections to fix:0<//youtudiv><div class="mw-collapsible-content">Booking.com incorrectly show this error in the Booking.com Extranet. There is no problem at all and you should ignore the rest of the text on the screen.be</qfwM2SiiLI8div></embedvideodiv>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class=Charge Virtual Credit Cards ==="mw-collapsible-content">Virtual cards can be Room 12345678 has a maximum occupancy of 4. You cannot set to be auto charged at the date they become valid. This option is available an occupancy_price for an occupancy of 5 for customers who use [[Stripe|Stripe]].rate 123456783

If Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you manually charge virtual credit cards please note that they can only be charged when they become validhave set for the room in your Booking.com extranet.</div></div>

*Unticking "Inventory and Prices" and "Bookings" Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.

== FAQ =<div class="mw-collapsible mw-collapsed"><div class=== Will "headline-collapse" > I have multiple Booking.com hotel ids. How do I receive notifications on new bookingsset this up?'''</div><div class=== "mw-collapsible-content">After you activate the channel manager the channel will stop sending notificationsBeds24 can handle multiple properties in one account. You will receive need a property in Beds24 for each property you have on Booking.com so you can connect them from so each Booking.com property ID or hotel ID requires one property in Beds24 instead.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== Do guests "headline-collapse" >Will I receive a confirmationnotifications on new bookings? </div><div class=== "mw-collapsible-content">The After you activate the channel confirms manager the booking with the guestchannel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will not sent a confirmation message. If also see new bookings on your dashboard provided you want to send one as well you can set up an Auto Action Emailuse the "Latest Bookings" module.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== How do I modify or cancel "headline-collapse" > Do guests receive a bookingconfirmation?'''</div><div class==="mw-collapsible-content">Bookings coming from a The channel should be modified by confirms the channelbooking with the guest. Cancelling a booking in Beds24 will not cancel sent an additional confirmation message to the booking in Bookingguest.com and can cause a double booking. Please ask booking.com If you want to send an additional confirmation or welcome message for the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24you can set up an Auto Action Email. </div></div>

If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" ><div class= No ("Detailsheadline-collapse" tab of the > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content")>You can request Booking. If you have com to cancel the booking or report changed stay dates from the room you can set "Allow Channel ModificationsDetails" = All but not room changestab of the bookings.

=== How do can I access credit card details?=== This is how you can [[View_Credit_Card_Details| view credit card details]]. BookingOtherwise bookings coming from a channel should be modified by the channel.com may sometimes withhold Just changing the credit card number or CCV unless you specifically request they are sent status of a booking in Beds24 to you. Contact your "Cancelled" will not cancel the booking in Booking.com rep if this is occurring and you require this information to always be sentcan cause a double booking.

=== How If for some reason you need to make a change in Beds24 and do I add a promotion or special price?not want an update from the channel to override it, you can set "Allow Channel Modifications" === You No ("Details" tab of the booking"). If you have changed the room you can set up promotions directly in Beds24 or in the Booking"Allow Channel Modifications" = All except room changes.com extranetIf you do this you will need to manage all changes manually. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I add extra costs or feesaccess credit card details?'''</div><div class=== "mw-collapsible-content">Extra Costs, eThis is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you.gContact Booking. tax, cleaning fee, service charge can com support if this is occurring and you require this information to always be set directly in the channels extranetsent. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices add a promotion for different minimum stays or for different numbers of guestsBooking.com?'''</div><div class=== "mw-collapsible-content">Yes. You can do this either with "derived" prices set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or multiple rates idsin the Booking. See the "Multiple rates" section of this pagecom extranet. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== I have multiple Booking.com hotel ids. "headline-collapse" > How do I set this upadd extra costs or fees? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Extras taxes and fees will not automatically send or update. Set/change these in one accountyour Booking. Each com Extranet unless you want to manage your full Booking.com hotel requires one property in content from Beds24. *Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Can I send different prices for different minimum stays or for different numbers of guests?'''</div><div class="mw-collapsible-content">Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in your prices. If you have different prices for different minimum stays Beds24 will send these.</div></div> <div class="mw-collapsible mw-collapsed"><div class= "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">