Changes

[[Category:Error Messages from ChannelsTroubleshooting]][[Category:Set up Instructions]] ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''

<div class=General=*You need an account with "heading">Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_BookingSynchronize Bookings, Prices and Availability</div> This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com|create a COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com account directly from Beds24]].

*You need an account with Booking.com If you do not yet have one you can <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com_XMLcom:_Create_and_update_properties_and_rooms_on_Booking_Import_Properties_from_Booking.comcom_to_Beds24|create a these instructions if you want to import]] properties from Booking.com account directly from to Beds24]].</div>

*If __TOC__=What you have not yet set up your property in Beds24 you can should know [[and do before getting started=<div class="bluebox">'''As a longstanding Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com#Import_Properties_from_BookingPremier Partner Beds24 can offer you advanced functionality and many convenience functions.com|import your property Once set up you can manage everything directly from Beds24 which will save you time and make working with Booking.com to Beds24]]really easy.'''

*Learn [[:Category:Channel Manager|Click here]] for general information on how the channel manager works.*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.  All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilitiesand Limitations=='''With the this connection you can :'''*Export send prices, and availability and rules**send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*Import import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create *report no-shows date changes and guest misconduct to Booking.com rate plans*Report *report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com(go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*Create create and manage Booking.com promotions*View view reviews and react to reviews =Limitations=If you export inventory you will also need to export rates from Beds24, rates can not be set within the Booking.com extranet.

'''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com may sometimes withhold the credit card number or CCV Extranet unless you specifically request they are sent want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you. Contact will need to accept the booking in your Booking.com rep extranet and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if this is occurring and you require this informationan instant update.

= Before =Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you Connect use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''PricesRLO (derived) prices'''for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

When the connection is activated Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].*Booking.com needs a room price for the maximum number of guest. *'''Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com. *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value. *If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for you.* If you need prices for more occupancy levels or for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].dorms'''

=Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings=This channel has a very specific activation process that must be followed carefully. Click on "Upsell ItemsExpand" can not be exported to view the details for each step.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in Booking.com. </div><div class="mw-collapsible-content">

1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If required you can enter extras and fees can directly in have a Booking.com group account log to Booking.comand go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.

Upcoming bookings can be imported3. Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking informationTick all tick boxes.

If you want to access credit card details through Beds24 ask Booking[[Image:extranet-booking.com to only accept bookings with credit card details and always send all details to Beds24png|500px|link=]][[Media:extranet-booking. png|view large]]

'''Rooms <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and room types''' "Rates and Availability". Beds24 can then export inventory to Booking.com and import bookings from Booking.com. If you select only "Reservations" or only "Rates and Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you. </div></div>

If you sell rooms individually at another channel or <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your own web site and want to sell them on Booking.com as a property ID</div><div class="roomtypemw-collapsible-content" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]>#Copy your Booking.com hotel ID and paste it into the "Hotel Id " field#Press SAVE</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com requires the bed price be sent to them as the room pricerate plans</div><div class="mw-collapsible-content">'''1. Therefore they do not accept a single price for a dorm. Make sure If you set "have only one Booking.com Rate Typerate plan'''#Click on the "= One Price. If you want Get Code" link next to send the rate id setting and a single price for other rooms you can create additional list of rate plans Ids will be retrieved from Booking.com for single use in [[the saved room id#Choose the Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

= Sync '''2. If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices, Availability ) which you want to send your other Booking.com rate plans#Click on "Get Codes" and Bookings =choose the Booking.com rate plan you want to update with this priceSetting up #Check the connection is a 4 step process:rate plan Id has been copied to the rate plan Id setting#Press SAVE

1) <div class="warning">{{#fas:exclamation-triangle}} You request a connection on can only map the rate plans Booking.com extranet- nothing changes makes available when you are still bookable according to the click on "Get Codes". Do not enter any other numbers. Linked prices and inventory you have set (slave or child rate plans) on Booking.com i.e. for refundable/non refundable options can not update from Beds24. Deactivate these in the Booking.com extranet</div>

Between step 2 and 3 you should map your <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms and rates, check everything and import existing bookings from Booking.com </div><div class="mw-collapsible-content">#Scroll down to block the booked dates.rooms and set "Enable" = Enabled#If you have multiple room types repeat for each room#Press SAVE</div></div>

3<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional) </div><div class="mw-collapsible-content">You enable can add a multiplier to your prices, add a '''*''' followed by the connection multiplier number in Booking.com - this is when Booking.com removes your inventory and rates and you are temporarily not bookable.the "Multiplier" field

4Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%) Beds24 sends .*Lower prices and availability to Bookingcan be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.come. You are bookable againlowered by 15%). *To send convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the update immediately click price of the "Update" buttons in booking by 1.23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the channel manager settingsbooking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.</div></div>

Bookings are not removed from the <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking.com extranet. Existing </div><div class="mw-collapsible-content">#Click on the "Price Data" Button to check which prices and new bookings are always visible in the Bookingavailability will send.com extranet#If you have multiple room types repeat for each room.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class=Initiate "mw-collapsible-content">#Click on the connection in "Import Existing Bookings" button to import upcoming bookings from Booking.com==. We can then import 10 bookings. Repeat if you have moreInitiate #If you have bookings from Airbnb and/or Expedia you can import them directly from the XML connection channel as well#If you have bookings from other sources you can add these manually in the property menu within Calendar, via the "Add booking" button at the top or import them from a .com extranet csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and then do /or check-out you can use the "Override" function in the Beds24 setup.Calendar</div></div>

1) Login to Booking.com and go to ACCOUNT<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the connection</div><div class="mw-collapsible-content">CHANNEL MANAGER. If When you do not see this option contact activate the connection Booking.com will remove your prices and availability from their system and tell replace them you want to use a with the prices and availability sent from the channel manager.

2) Click You can activate the Start button connection when your mapping and search for BEDS24prices are correct and you have added all upcoming bookings.*Press "Activate Connection" and then "Activate Connection Now".

<embedvideo servicediv class="youtubewarning">https{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work. </div> </youtu.be/VYzWI-PDVYkdiv></embedvideodiv>

3<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional) Complete </div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the rest closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking.com account*Click on screen instructions.the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature</div></div>

It is possible to select a <div class="one waymw-collapsible mw-collapsed" or ><div class="two wayheadline-collapse" > Step 11: Check that the connection with Booking.com. The normal case is working properly</div><div class="two waymw-collapsible-content" which will both export inventory >Click "Refresh" for the Connection Status to check the status of your property at Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by youcoms end.

4) When ready If you will receive a notification from Booking.com, go to are receiving error messages check in the "Common Errors" section why you are receiving the Channel Manager menu again error and activate the connectionhow to fix it.

==Set up The connection is working if and mapping in Beds24==your property is selling if *you do not receive any erros1) Enter your Booking.com *you see Connection Status: XML Active and Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and '''then scroll to Status: Open / bookable *you are not receiving error messages *the bottom of display in the page and click SAVE'''channel is correct.

[[ImageThis is what the different status values mean:bookingcom1*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.png|450px|link=]][[Media*Autoclosed:bookingcom1Availability: The property has no availability and has been closed.png|view large]]Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>

3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " <embedvideo service= "Full + Singleyoutube">https://youtu. If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price "be/rsqRWgawcWU</embedvideo>

<embedvideo service="youtube">https://youtuYou and your guests will see the messages in Booking.com Messaging Center.be/-SbeMMSk8wc</embedvideo>

Map RoomsCurrently messaging with guests from Booking.com has following limitations:*Click Guests must click on the "Get CodeView Messages" link next in the email to login to the room id setting, a list of room ids will be retrieved from Booking.com and displayedanswer from there.*Choose the If a guest hits "reply" on E-mail they received from Booking.com, Booking.com room you want to map does not send the reply to the Beds24 room and click on itwill also not make the reply available in Booking.com. *When the correct room id has copied to the room id setting, click SaveBooking.com does not allow links in messages. Use attachments instead.

[[ImageProperties can send messages to guests within the following time frames:bookingcomrooms*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.png|450px|link=]][[Media:bookingcomrooms*Currently, guests can send messages to properties from the time of booking until 66 days after the checkout.png|view large]]

Map Rates:*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.*Choose the Booking.com rate id for '''To use this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click Save.function'''

#Add the component "API Messages" to your [[Image:bookingcomrates.pngCategory:Dashboard|450px|link=DASHBOARD]][[Media#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https:bookingcomrates//wiki.beds24.com/images/6/69/Extranet-booking.png|view large]]

<span div class="circlewarning" >Tip</span> ''Click on {{#fas:exclamation-triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the "View Actual Data" Button to check which prices Booking.com security checks, and availability the message will fail to send.''</div>

==Manage bookings=Prices for different occupancies, refundable/non refundable rates====Credit cards, meal planscharging virtual credit cards & payments ===BookingCredit card details are imported and shown on the "INVOICE" tab of the booking.com can support more than one price per room and dayIf not please refer to "Missing credit card details" in "Troubleshooting" section below. There are two options:

'''1Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking. Multiple Rate Ids'''

[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions for Virtual cards can be set to be auto charged at the mapping]]date they become valid.To use this option set "Auto Process Virtual Cards" = Yes

'''2For Booking. Linked/Derived Prices'''com virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged. To do so create a rule with these settings and specify it in the booking.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"

Booking.com can auto calculate different occupancies from one standard rate. <div class="warning">{{#fas:exclamation-triangle}} This rate option is either for the base or available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the maximum occupancy of a specific room. The system then automatically adds or subtracts will create a percentage price per person when the occupancy increases or decreasespending payment which can not be collected.</div>

Talk A payment rule can be specified to your Booking.com rep about how be attached to best set this up (either a base rate the pending payment, the payment rule can further manage the conditions to add on collect the payment, for example it could specify to or use virtual cards only and not a maximum occupancy rate to subtract from)guest card.

===Price Multiplier===If you want to add a multiplier to your prices, for example because the channel requires a different currency to your Beds24 currency, add a '''*Charge virtual cards manually''' followed by the multiplier number to your hotel id.

For example a hotel id setting '''123456*1.23''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)Lower prices If you manually charge virtual credit cards please note that they can only be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of charged after the normal price (i.eactivation date. lowered by 15%)

To convert ===Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You will see buttons in the price "Details" tab of the bookings imported from the channel add a which allow you to *Report No-shows*Report invalid cards* after the multiplier, for example '''123456Report date changes *1.23Report guest misconduct*''' will divide the price of Request the booking by 1.23.to be cancelled

You If you do not want to allow channel modifications by default you can also use currency conversion template variable. All currencies supported by change the booking page currency selector can be usedsetting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

Example: *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros===Info Codes for relevant information===Info Codes in the "Info" tab of the booking show you relevant information about the booking and the guest.

Example: *[CONVERT:IDR{| class="wikitable"! scope="col"| Code! scope="col"| Use|-EUR][/]0.85 will convert Indonesian Rupees to Euros and send a price 85% of the normal price (i.e. lowered by 15%)

<embedvideo service="youtube">https://youtu| BOOKINGCOMCARD| invalid card reported to Booking.be/Tcom|-I3CnXnvZQ</embedvideo>

[[Image:booking13.png|450pxBOOKINGCOMFLAG|link=]]Booking.com general info flag (Genius/no credit card)[[Media:booking13.png|view large]]-

2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a | BOOKINGCOMBANKTRANS| booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to paid via bank transfer from Booking.com as available for new bookings.|-

[[Image:Booking_com_12.png|450pxCARDTOSTRIPE |link=]]card details were sent to Stripe[[Media:Booking_com_12.png|view large]]-

3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is |STRIPEFAIL| card could not ticked and bookings should be imported.send to Stripe|-

[[Image:bookingcomactivate.png|450pxCARDEXPIRES|link=]]added when the card expires before check-in[[Media:bookingcmactivate.png|view large]]-

[[Image:bookingconfirm===VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.png|450px|link=]][[Media:bookingconfirmOtherwise, the VAT value defined in the Property booking rules will be used.png|view large]]

When you go live ==Reviews==To access Booking.com reviews from your rates DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and inventory will be deleted from add the Booking.com and a full reload will occur from your Beds24 InventoryReview Module.

You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from ==Create and manage Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened. 5) Import existing bookings from Booking.com  Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button. [[Image:booking15.png|450px|linkpromotions==]][[Media:booking15.png|view large]] If for any reason your existing bookings do not import, the dates could Promotions can be reopened and resold. To prevent this import the bookings via CSV.  a. Export your bookings as CSV from booking.com b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. Follow the instructions on the page carefully so they import to the correct rooms. If this is also unsuccessfulcreated, block the booked dates in the beds24 calendar. Please note that in this case cancellations modified and modifications will not be imported automatically.  6) Once updated, check all your values deactivated in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix. 7{{#fas:cog}} (SETTINGS) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER > BOOKING-COM > “Import Channel Collect Payments” is set to “Yes”PROMOTIONS. 8) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”. ===Maximum number accepted bookings ===By default all available rooms are sent to activated channels[[Booking. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings com:_Promotions|Click here for this channelmore information and setup instructions.]]

=== Check Connection =Manage or add Booking.com Rate Plans==The connection is working if you are not receiving error messages and the display in the channel is correctTo manage your rate plans go to [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If you are receiving error messages check in the "Common Errors" section why want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you are receiving the error and how to fix itcan also create additional rate plans.

=== Updates =Limit the maximum number accepted bookings if you do not want to offer all rooms ==Changes to availability and prices will be instantly By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel. Changes for settings for example minimum stays, or quantity of rooms will send with the next update. Click on "Update" if you want to push them through instantly.

=Troubleshooting== Setup Problems=Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.</div><div class="mw-collapsible-content">1) The Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being unexpectedly closed at bookingsent to Booking.comwhich will cause overbookings. </div></div>

The channel manager will close <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">During the room Setup of your connection, click on all dates which do not have a valid price available for sending to booking'Get the Booking.com. Make sure you have prices Room and Rate Codes for the complete range of dates you are sending (1 year or 2 years)this "Property Code"'

2) "Room code is You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not unique" warning when saving in Beds24return any rooms.</div></div>

Each Booking.com <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room id is unique and can be mapped to only one room in Beds24. If you enter the same being unexpectedly closed at Booking.com room id more than once </div><div class="mw-collapsible-content">The channel manager will close the room updates will overwrite each other causing inaccurate information being sent on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years). 3) Missing Credit Card Details</div></div>

*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.

4) Daily prices and prices for the Room, Double and Single occupancy can be mapped to Booking.com.  These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels. ==<div class= Notes=== 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Detailsmw-collapsible mw-collapsed" in Setup Problems above.  2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.>3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" <div class= "Full Onlyheadline-collapse" 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information. 5) >Deleting a rate or price in Beds24 will not delete the price in Booking.com. </div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.

You can always see the data being sent with the "View Actual Data" button in the channel manager. 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice. =Manage Bookings=Error messages===Report No-shows, Invalid cards or Restrict Channel Modifications===This screenshot shows specific settings for bookings from Booking.com: [[Image:bookingcom_manage.png|800px|link=]][[Media:bookingcom_manage.png|view large]] If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER. If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings. <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo> ===Charge Virtual Credit Cards ===Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Virtual Cards" = Yes If you manually charge virtual credit cards please note that they can only be charged when they become valid.  Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected. =Reviews=To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module. =Disconnect=*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24. =Common Errors=

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *If your connection is set up Click on "Connection Status" to check if you confirmed that the connection in your Bookingis properly activated.com Extranet as explained under „Activation“ step 4:</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Access denied''' or '''Hotel class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content">Booking.com does not allowed for connection type'''allow you to send a single price. Log into Set "Booking.com and activate the connection as described under Rate Type"Activate" step 4 and make sure you have confirmed the connection with Beds24.= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) You PROPERTIES > ROOMS > SETUP is the same as the occupancy you have not activated set for the connection room in the booking.com extranet. Please log into your bookingBooking.com extranet and activate the connection.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for Room'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> Booking.com have not activated a single occupancy considers the price for you want to send varies significantly from the room. Either ask prices which are already in Booking.com to allow a single price , or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or set "Bookingthe equivalent in the local currency).com Rate Type"= One Price

'''Rooms to Sell were set below the Minimum Contracted rooms for these dates''' You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Either adjust your price in Beds24 is trying to update them or try to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment you have guaranteed limitation at Booking.com *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''Rate is not activeor '''CANNOT_SET_SINGLE_USE_RATE You do </div><div class="mw-collapsible-content">Booking.com have not have an active activated a single occupancy price for the room.Either ask Booking.com to allow a single price (set up a "Single" rate id with this number) or set "Booking. Please double check your rates and daily prices and select com Rate Type" = Per Day Pricing If it is a valid dorm: Booking.com rate id from requires the bed price be sent to them as the list in 'get codes'room price. You can only send prices Therefore they do not accept a single price for active a dorm. Set "Booking.com rate codes. You will see your active rate codes when you click on Rate Type"Get Codes". Make = Per Day Pricing and make sure you only map these to set your prices in all rates in you channel manager settings, daily prices as a room price (and ratesnot as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''Room is not activeRATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com has not activated the room for sellingrate id with this number. Please ask You can only update Booking.com Rate Plans which show when you click on 'Get codes'.*Go to activate it Prices > Channel Mapping enter the code from the error message Search box and click on the priceand and selcet and ID which you see when you click 'Get codes'.*Please double check your Fixed prices and Daily prices and select a valid Booking.com rate id from the room id is correctlist in 'get codes'. You can only send prices for active Booking.com rate codes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rate 123456 cannot be updated via XMLor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> This rate has not been activated for channel managementYou can only update rooms which show when you click on 'Get codes'. Ask If you do have a room with this ID ask Booking.com to activate it. It is activated when you see it when you click on "Get Codes". </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did not class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content">You cannot set Close Room 'XY occupancy_price for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....''' You have guaranteed and to have a minimum number of rooms to sell child rate 123456789, since they are automatically set based on Booking.com but the channel manager is sending a lower quantity than contracted. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask BookingRate Relations.com to remove the minimum contracted rooms

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Rate does not existOption 1''' You have added a number which is not a valid *Go to Booking.com rate Extranet, go to Rates & Availability and click 'Edit' on the Rate id into identified in the field in error message, then 'Edit' the "Channels" tab of Price, and select 'Setup as a new rateplan'. Click Save. View the details in this short video :- https:/daily price/screenpal. com/watch/c0lV6CVmFNd*'''Option 2''' *Open your rates Go to {{#fas:cog}} (Channel TabSETTINGS) > BOOKING.COM > MAPPING and make sure the correct booking.com rate select a valid Rate Plan id is selected from the 'get codes' list. *Open your daily prices (Enable list) Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com and remove the Rate plan id. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content"> Check if you have received You are trying to update a notification from Booking.com that the connection is readynon-XML rate. *If not please check in the Log into your Booking.com extranet that remove the connection has been requestedrate. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Room reservation does not belong to this hotel 'xxxxx' not allowed for user BAreservation</div><div class="mw-collapsible-bookingautomationadmin'''' content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check The booking was already cancelled in the Booking.com extranet that before the connection has been requestedChannel synchronisation. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

'''room/rate combination is not active''' <div class="mw-collapsible mw-collapsed"><div Your codes are class="headline-collapse" > Message thread not correctly mapped. Check you have entered the right Booking.com mapping codes.found</div> You have added a number which is not a valid Booking.com rate id into the field in the <div class="Channelsmw-collapsible-content" tab of a rate/daily price. > *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''Not allowed to update Single Use Rate 1. The Booking.com connection for Room'''the property does not allow the use of the messaging API. Please log into Booking.com requires the bed price be sent and and go to them ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png 2. You have assigned or moved the booking into a room price. Therefore they do not accept a single price for that is in a dorm. Set "Booking.com Rate Type"= One Pricedifferent property than originally booked. If you want to send a single price for other rooms ask use messaging with Booking.com you can move/assign booking only to set up a "Single" rate id for theserooms in the same property as the one originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Room reservation does not belong class="headline-collapse" > Failed to post message: Message content failed to this hotel reservation'''pass security filters</div><div class="mw-collapsible-content"> The booking was already cancelled Ensure you do not have any special characters in the message text that could fail the Booking.com before Security checks. (For example do not use * or @ in the Channel syncronisationmessage text).</div></div>

<div class=Notes"mw-collapsible mw-collapsed"><div class="headline-collapse" >Message failed to send to reservation 12345678 - content or attachment is required</div><div class="mw-collapsible-content">There are two possible reasons:

1. There is no content in the language of the Guest (OR the default language you have set for your account,) Credit card details are imported and shown on in the "INVOICE" Messaging tab of the auto action that you triggered for this booking. If not please refer *Open the booking go to "Missing Credit Card Details" the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Setup Problems abovethe Subject, Plain Text Field and HTML Field.

2) Multiple Rates - if you want to . Auto action should not send multiple prices for a room you must have a rate id for each rate message to the guest, go to the Messaging tab in Booking.com and a matching rate with the price Auto action and rate id setup in Beds24. See the Multiple Rates section above for more details.set 'Sending Message' = NO (or Internal) </div></div>

3) Single occupancy prices must be activated within booking.com if you are sending them <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to multi person room ratesthis property. They can be disabled by setting "Rates," code":"FORBIDDEN"</div><div class= "Full Onlymw-collapsible-content">Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

4) For bookings imported through <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the button "Import upcoming bookings" Booking.com will only send into a summary of the booking, not room in the full information. The full information can still be accessed in same property as the room which is mapped to Booking.com extranet. New bookings made after activation will include full booking information.</div></div>

5) Deleting a rate or price in Beds24 will <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not delete the price in passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com. If does not allow you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.commark credit cards as invalid because you have not passed their trust verification process. Only once the rate has closed at Please contact your Booking.com it is safe to remove it from Beds24Account Manager.</div></div>

You can close a rate at booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the Booking.com by making sure there Extranet. There is no price for it problem at all and you should ignore the rest of the text on the dates to close in Beds24screen.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.</div></div>

If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a maximum occupancy of 4.You cannot set an occupancy_price for an occupancy of 5 for rate 123456783

Note Check that if there "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is no price on any day at all the same as the occupancy you have set for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is room in your Booking.com will remainextranet.</div></div>

You can always see =Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data being sent with from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the "View Actual Data" Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button in to cancel the channel managerconnection to Beds24.

6) Bookings with payment collected by booking= FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How do I set this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will show the payment amount collected as need a payment property in Beds24 for each property you have on Booking.com so you can connect them so each Booking.com property ID or hotel ID requires one property in the booking invoiceBeds24.</div></div>

<div class= FAQ ="mw-collapsible mw-collapsed"><div class=== Will "headline-collapse" >I have multiple Booking.com accounts. How do I receive notifications on new bookingsset this up?'''</div><div class=== "mw-collapsible-content">After you activate The system can handle multiple properties in one account. It doesn't matter whether the channel manager the channel will stop sending notificationsBooking.com properties are in different Booking. You will receive them from Beds24 insteadcom accounts.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== Do guests "headline-collapse" >Will I receive a confirmationnotifications on new bookings? </div><div class=== "mw-collapsible-content">The After you activate the channel confirms manager the booking with the guestchannel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will not sent a confirmation message. If also see new bookings on your dashboard provided you want to send one as well you can set up an Auto Action Emailuse the "Latest Bookings" module.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== How do I modify or cancel "headline-collapse" > Do guests receive a bookingconfirmation?'''</div><div class==="mw-collapsible-content">Bookings coming from a The channel should be modified by confirms the channelbooking with the guest. Cancelling a booking in Beds24 will not cancel sent an additional confirmation message to the booking in Bookingguest.com and can cause a double booking. Please ask booking.com If you want to send an additional confirmation or welcome message for the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24you can set up an Auto Action Email. </div></div>

If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" ><div class= No ("Detailsheadline-collapse" tab of the > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content")>You can request Booking. If you have com to cancel the booking or report changed stay dates from the room you can set "Allow Channel ModificationsDetails" = All but not room changestab of the bookings.

=== How can I access credit card details?=== This is how you can [[View_Credit_Card_Details| view credit card details]]. BookingOtherwise bookings coming from a channel should be modified by the channel.com may sometimes withhold Just changing the credit card number or CCV unless you specifically request they are sent status of a booking in Beds24 to you. Contact your "Cancelled" will not cancel the booking in Booking.com rep if this is occurring and you require this information to always be sentcan cause a double booking.

=== How If for some reason you need to make a change in Beds24 and do I add a promotion or special price?=== You not want an update from the channel to override it, you can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING"Allow Channel Modifications" = No ("Details" tab of the booking").COM-PROMOTIONS or in If you have changed the Bookingroom you can set "Allow Channel Modifications" = All except room changes.com extranetIf you do this you will need to manage all changes manually.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I add extra costs or feesaccess credit card details?'''</div><div class=== "mw-collapsible-content">Extra Costs, eThis is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you.gContact Booking. tax, cleaning fee, service charge can com support if this is occurring and you require this information to always be set directly in the channels extranetsent. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices add a promotion for different minimum stays or for different numbers of guestsBooking.com?'''</div><div class=== "mw-collapsible-content">Yes. You can do this either with "derived" prices set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or multiple rates idsin the Booking. See the "Multiple rates" section of this pagecom extranet. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== I have multiple Booking.com hotel ids. "headline-collapse" > How do I set this upadd extra costs or fees? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Extras taxes and fees will not automatically send or update. Set/change these in one accountyour Booking. Each com Extranet unless you want to manage your full Booking.com hotel requires one property in content from Beds24.*Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I have multiple Booking.com accounts. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. It doesn't matter whether the Booking.com properties are in If you have different prices for different Booking.com accounts. Each Booking.com property still requires one property in minimum stays Beds24, thoughwill send these.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">