17,129
edits
Changes
Jump to navigation
Jump to search
=Manage bookings=
==Communication with guests==
You can communicate with Booking.com guest directly from Beds24.
You can view all messages which Booking.com makes available from the "API Messages" component on the DASHBOARD and individual communication from the "Messages" tab in the booking.
You and your guests will see the messages in Booking.com Messaging Center.
Currently messaging with guests from Booking.com has following limitations:
*Guests must click on "View Messages" in the email to login to Booking.com and answer from there.
*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com.
To use this function you should:
1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]
2. To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options.
==VAT value on extra items==
If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.
