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==General==
==Capabilities==
==Limitations==
== Before you connect =Connect =
== Maximum number accepted bookings ==
By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.
==Manage Bookings====Report No-shows, Invalid cards or Restrict Channel Modifications===
==Common Errors==
==Notes== 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above. 2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details. 3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only" 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information. 5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24. You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed. If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices. Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain. You can always see the data being sent with the "View Actual Data" button in the channel manager. 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice. ==Disconnect==
== FAQ ==
== Publish properties from Beds24 to Booking.com ==
Minimum Requirements
Rate Plans
One rate plan is created. The rate ID gets auto populated in SETTINGS->CHANNEL MANAGER-BOOKING.COM.
If you need more rate plans for example a non-refundable you can add these in your Booking.com extranet.
Policies
Policies for '''pets''' and '''smoking''' as sent via feature codes. Property featues are selected in SETTINGS->PROEPRTIES->DESCRIPTIONS "Features", room features in SETTINGS->PROEPRTIES->ROOMS->SETUP.
'''Cancellation policies''' are set in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom".
Fees and taxes
VAT will be sent according to the VAT amount you have set in SETTINGS->PROPERTIES-BOOKING RULES
Other fees and taxes in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom".
Room Configuration: Define Bedrooms and Bathrooms
Bedrooms and bathrooms can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room (SETTING->PROPERTIES->ROOMS->SET UP).
*Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.
*Criteria which only applies to one room should be entered in the room.
Note: Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up.
Example 1: All units (rooms) have one king bed and one bathroom. In this case you can set up the bedroom and bathroom in SETTING->PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
Example 2: You have one unit with one bedroom and another unit with two bedrooms. In this case set the bedrooms up in SETTING->PROPERTIES->ROOMS->SET UP.
Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.
*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.
If your a bedroom as has an ensuite bathroom you can add this manaully. Example for a bedroom with a king bed and an ensuite: BEDROOM BED_KING ENSUITE
If you want to send additional bathroom features you can add these manually:
SHOWER
SEPARATE_TOILET_AREA
BATH_TUB
BATHROOM_PRIVATE
BATHROOM_SHARED
MARBLE_BATHROOM
BATH_BIDET
BATH_JETTED_TUB
WHIRLPOOL
BATHTUB_WHIRLPOOL_SEPARATE
SEPARATE_TOILET_AREA
BATH_TUB
OVERSIZED_BATHTUB
GRECIAN_TUB
BATHTUB_ONLY
SHOWER_ONLY
BATH_SHOWER
BATH_OR_SHOWER
TUB_SHOWER_SEPARATE
TUB_OR_SHOWER_SEPARATE
PHONE_IN_BATHROOM
You can also manually add bedrooms and bathrooms. For more information see "All feature codes" below.
Meals
If you offer meals you can set these in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC PROPERTY CONTENT in "Custom".
Accepted Payments
The card types you have ticked in SETTINGS->PAYMENTS->CREDIT CARD COLLECTION will be sent as accepted payments to Booking.com. I you have not ticketd any "Chash only" will be sent.
Note: Details about CVC and card details being sent to Beds24 need to be set in your Booking.com extranet. If required ask Booking.com support to assist you.
Amenities
Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room (SETTING->PROPERTIES->ROOMS->SET UP).
*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.
Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.
Criteria which only applies to one room should be entered in the room.
Make sure you do not create duplicates.
Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in SETTING->PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
Example 2: You have one unit with Wifi one and another unit without Wifi. In this case set the Wifi up in SETTING->PROPERTIES->ROOMS->SET UP.
Booking.coms amenities are not identical with the features Beds24 offers under "Features". You can manually add Booking.com speceific amenities. For more information see "All feature codes" below.
Pictures
Pictures activated for the property or room in SETTINGS->BOOKING PAGE->PICTURES will be sent.
Booking.com requires tags. Tags will be extracted from the English language "Captions" which you can apply/change in the picture settings.
Extra Beds and extra Children
Star Rating (hotels only)
If you have a stat rating you can add it in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom".
no edit summary
''Synchronising Beds24.com with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''
*You need an account with Booking.com '''If you do not yet have a Booking.com account you can sign up [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral here]'''.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
With the connection you can
*Export prices, availability and rules
*View reviews and react to reviews
If you export inventory you will also need to export rates from Beds24, rates can not be set within the Booking.com extranet.
Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.
'''Prices'''
Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.
== Set Up =Sync Prices, Availability and Bookings =
Setting up the connection is a 4 step process:
===Initiate the connection in Booking.com===
Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.
4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.
===Set up and mapping in Beds24.com===
1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and '''then scroll to the bottom of the page and click SAVE'''.
<span class="circle" >Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.''
===Multiple Rates at Booking.com===
Booking.com can support more than one price per room for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices. There are two options:
'''1. Linked/Derived Prices'''
Booking.com can auto calculate different occupancies from one standard rate. This rate is either for the base or for the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreases.
If you do not have the appropriate rate ids you need to request Booking.com to add them.
===Price Multiplier===
If you want to add a multiplier to your prices, for example because the channel requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel id.
Example: *[CONVERT:IDR-EUR][/]0.85 will convert Indonesian Rupees to Euros and send a price 85% of the normal price (i.e. lowered by 15%)
===Activatingin Beds24 and Booking.com===
You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.
8) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”.
===Maximum number accepted bookings ===By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel. === Check Connection ===
The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
=== Updates ===
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
==Virtual Credit Cards ==Virtual cards can be set to be auto charged at the date they become valid. This option is available for customers who use [[Stripe|Stripe]]. If you manually charge virtual credit cards please note that they can only be charged when they become valid. == Setup Problems===
1) The room is being unexpectedly closed at booking.com
These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels.
=== Notes===
1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above.
2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.
3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"
4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.
5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.
You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.
As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.
If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.
Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.
You can always see the data being sent with the "View Actual Data" button in the channel manager.
6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.
This screenshot shows specific settings for bookings from Booking.com:
If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER.
If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings.
<embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo>
===Charge Virtual Credit Cards ===Virtual cards can be set to be auto charged at the date they become valid. This option is available for customers who use [[Stripe|Stripe]]. If you manually charge virtual credit cards please note that they can only be charged when they become valid. = Publish properties from Beds24 to Booking.com = ==Minimum Requirements== ==Policies==Policies for '''pets''' and '''smoking''' as sent via feature codes. Property featues are selected in SETTINGS->PROEPRTIES->DESCRIPTIONS "Features", room features in SETTINGS->PROEPRTIES->ROOMS->SETUP. '''Cancellation policies''' are set in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom". ==Fees and taxes==*VAT will be sent according to the VAT amount you have set in SETTINGS->PROPERTIES-BOOKING RULES*Other fees and taxes in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom". ==Room Configuration: Define Bedrooms and Bathrooms==Bedrooms and bathrooms can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room (SETTING->PROPERTIES->ROOMS->SET UP). *Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property. *Criteria which only applies to one room should be entered in the room. Note: Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Example 1: All units (rooms) have one king bed and one bathroom. In this case you can set up the bedroom and bathroom in SETTING->PROPERTIES->DESCRIPTION. The number will be applied to all room/units. Example 2: You have one unit with one bedroom and another unit with two bedrooms. In this case set the bedrooms up in SETTING->PROPERTIES->ROOMS->SET UP. Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field. *Click on the "Edit " button next to the "Features" field. *In the pop up click on "Bedroom" or "Bathroom". *Set the type and use the selectors to define the features within each room. *If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again. *Close the pop up and then press SAVE. If your a bedroom as has an ensuite bathroom you can add this manaully. Example for a bedroom with a king bed and an ensuite: BEDROOM BED_KING ENSUITE If you want to send additional bathroom features you can add these manually: SHOWER SEPARATE_TOILET_AREA BATH_TUB BATHROOM_PRIVATE BATHROOM_SHARED MARBLE_BATHROOM BATH_BIDET BATH_JETTED_TUB WHIRLPOOL BATHTUB_WHIRLPOOL_SEPARATE SEPARATE_TOILET_AREA BATH_TUB OVERSIZED_BATHTUB GRECIAN_TUB BATHTUB_ONLY SHOWER_ONLY BATH_SHOWER BATH_OR_SHOWER TUB_SHOWER_SEPARATE TUB_OR_SHOWER_SEPARATE PHONE_IN_BATHROOM You can also manually add bedrooms and bathrooms. For more information see "All feature codes" below. ==Meals==If you offer meals you can set these in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC PROPERTY CONTENT in "Custom". ==Accepted Payments==The card types you have ticked in SETTINGS->PAYMENTS->CREDIT CARD COLLECTION will be sent as accepted payments to Booking.com. I you have not ticketd any "Chash only" will be sent. Note: Details about CVC and card details being sent to Beds24 need to be set in your Booking.com extranet. If required ask Booking.com support to assist you. ==Amenities==Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room (SETTING->PROPERTIES->ROOMS->SET UP). *Click on the "Edit " button next to the "Features" field. *In the pop up click on "Amenities". *Tick the amenities you provide.*Close the pop up and then press SAVE. Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property. Criteria which only applies to one room should be entered in the room. Make sure you do not create duplicates. Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in SETTING->PROPERTIES->DESCRIPTION. The number will be applied to all room/units. Example 2: You have one unit with Wifi one and another unit without Wifi. In this case set the Wifi up in SETTING->PROPERTIES->ROOMS->SET UP. Booking.coms amenities are not identical with the features Beds24 offers under "Features". You can manually add Booking.com speceific amenities. For more information see "All feature codes" below. ==Pictures==Pictures activated for the property or room in SETTINGS->BOOKING PAGE->PICTURES will be sent. Booking.com requires tags. Tags will be extracted from the English language "Captions" which you can apply/change in the picture settings. ==Extra Beds and extra Children== ==Star Rating (hotels only)==If you have a starrating you can add it in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in "Custom". == Rate Plans == One rate plan is created. The rate ID gets auto populated in SETTINGS->CHANNEL MANAGER-BOOKING.COM. If you need more rate plans for example a non-refundable you can add these in your Booking.com extranet. =Create and manage Promotions==
Promotions can set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS.
<embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo>
=Create Rate Plans (coming soon) = =View and Reply to Reviews==
To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.
You can also access them via SETTINGS->CHANNEL MANAGER-BOOKING.COM->REVIEWS.
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
The booking was already cancelled in Booking.com before the Channel syncronisation.
*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.
*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
=== Will I receive notifications on new bookings?===
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.
== All feature codes ==
1. Property features (hotel amenity codes)
