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[[Category:Apps]]
<div class="heading">Channel Manager</div>
This page is about the menu {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER and explains how the channel manger manager works.
__TOC__
= How the Channel Manager works =
Lets say your are a B&B and you have 2 double rooms. The inventory in the system is set to 2. This inventory gets exported to the booking channels and your web site. Both your website and the booking channels can sell 2 rooms. If you get a booking on your web site the system automatically reduces the inventory to 1 room. It sends the new inventory information to the booking channels so so only one more room can be sold.
It works the same the other way around. If you get another booking through a booking channel this information gets sent to the system. The inventory gets reduced to 0 rooms. Now your rooms are fully booked and both your webdsite website and the booking channels will show no availability.
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span>After you activate the channel manger Beds24 will be the master calendar maintaining the live master version of your availability and export this to all the sites, updating them as new bookings are taken.
== Import existing bookings==
Before your activate a connection make sure your rates prices and inventory are set up correctly. The channel manger can only import bookings from the time the connection was activated. If you have previous or other bookings outside the Beds24 system you have these options:
*For some channels we can import upcoming bookings. If this is possible you will find information about this in the channel specific set up instructions.
*To block booked dates go to the CALENDAR in your control panel and change the inventory for the dates you have bookings for.
*If you need the booking details in Beds24 will need to enter the bookings manually. If you are comfortable working with .csv files you can import data into Beds24 using our API (https://api.beds24.com).
= Connection types =
To use the channel manger you need accounts with the booking channels you want to use and connect them to the channel manager account.
The process to activate a channel varies, but for most you will need to enter credentials. Some channels, like Booking.com, Agoda and Expedia, require you to initiate the connection yourself in their Extranet and others have an approval process. Go to {{#fas:cog}} (SETTINGS) -> CHANNEL MANAGER. After you have selected the channel you want to set up click on HELP (top right menu) to open specific set up instructions for the channel you wan to use.
=== Mapping===
=== Preferences ===
You can set bulk settings for your Channel Managers in Preferences.
*Export Data = 1 or 2 years, if you want to send prices upto 2 years to the Channels, then as long as you have Rates/daily prices setup for the Channel, then you can select the appropriate setting here. Please Note :- we can not send 2 years data for all channels, you can see the specifics in the HELP page for each Channel.
*Import Channel Collect Payments - If any of your Channels collect payments on your behalf, if you set this = YES, then the details will be imported with the booking.
=== Do guests receive a confirmation? ===
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions.
=== How do I modify or cancel a booking?===
The channel manger can not send changes to bookings to the channel. Any changes or cancellations have to be made directly in the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking ('''Exception:''' VRBO/Homeaway XML bookings can be cancelled in Beds24).
If for some reason you need to make a change in Beds24 and do not want an updat from the channel to override it, you can set "Allow Channel Modifications" = No or "All except room changes. You can either set this globally in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER or per booking in the "Details" tab of the booking".
If you change a room for a booking from a channel in Beds24 the channel will still treat the booking as if it is in the room the guest booked at the channel.
=== How do can I access credit card details?===
Some channels send credit card details. This is how you can [[View_Credit_Card_Details| view credit card details]].
*You have linked rates in the channel.
*Your prices are not set up as you expect.
*The channel manger can not import prices from all channels. If you have set up minimum prices in {{#fas:cog}} (SETTINGS->) PROPERTIES->ROOMS->SETUP the system will use these minimum prices.
=== What is pool allotment?===
=== Can I send different availability to channels?===
Yes. You can [[Channel_with_Custom_Availability|set up virtual rooms]] if you want to send custom limit the availability to one or more channelsin {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY. For example you may not want to sell via a particular channel at certain times of the year <embedvideo service="youtube">https://youtu.be/TzGvq0NUZbA</embedvideo>
=== What are contracted rooms or base allocation? ===
=== Can I send messages to guests in their own language? ===
Yes, use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS ) > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.
=== I need to show the booking charges on the guest invoice not the payout amount, how can I do this? ===
In {{#fas:cog}} (SETTINGS -> ) CHANNEL MANAGER scroll down to 'Invoice' and select 'Booking Amount'
=== The Channels collect payments on my behalf at the time of booking, how can I see this? ===
Go to {{#fas:cog}} (SETTINGS -> ) CHANNEL MANAGER and set 'Import Channel Collect Payments' = Yes, then the payments will be shown in the Charges and Payments tab of the booking.
=== How can I stop a Channel moving a booking back to the original room, when I have manually made a change? ===
If this is for all bookings, then go to Go to {{#fas:cog}} (SETTINGS -> ) CHANNEL MANAGER and set 'Allow Channel Modifications' = All except room change' or you can set this per booking in the "Details" tab of the booking".
=== Can I have a different invoice for bookings from a certain channel?===
|-
| [[AAtravel.co.nz]] ||hotels, motels, B&Bs, hostels, vacation rentals || New Zealand||Global || OTA || || https://www.aa.co.nz
|-
| [[Homeaway.com|Abritel]] ||vacation rentals ||Global ||Global || OTA|| https://www.homeaway.com/info/about-the-family/ || https://www.homeaway.com
|-
| [[Agoda.com|Agoda]] ||hotels, motels, B&Bs, hostels, vacation rentals||Global ||Asia || OTA || || https://www.agoda.com
| [[Agoda.com| Agoda Homes]] ||vacation rentals||Global ||Asia || OTA || || https://ycs.agoda.com/homes/en-us?cid=1828284
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| [[Airbnb_MappingConnect_Airbnb_Account|Airbnb]] ||vacation rentals, private rooms, boutique hotels ||Global ||Global || OTA|| || https://www.airbnb.com
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| [[Atraveo]] ||vacation rentals ||Global ||Europe || OTA || || https://www.atraveo.com
| [[bookeasy]] ||hotels, B&Bs, hostels, vacation rentals, camping || Australia, New Zealand, Indonesia ||Global || Destination Management || || https://www.bookeasy.com
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| [[Hometogo_Mapping|Casamiundo]] || Vacation rentals ||Worldwide||WordlwideWorldwide||OTS ||via Hometogo||'https://www.casamundo.com
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| [[Ctrip]] ||hotels||Global ||China || OTA || || https://www.ctrip.com
| [[Despegar]] ||hotels, resorts, hostels, lodges, inns ||(Latin America, USA ||Latin America || OTA || || https://www.despegar.com
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| [[EDreamsODIGEO|EDreams, Odigeo, Opodo]] ||hotels, resorts, B&Bs, hostels, vacation rentalslrentals||Global ||Global || OTA (Packages) || https://www.edreamsodigeo.com/our-brands/ || [https://www.odigeoconnect.com/?utm_source=Connectivity&utm_medium=beds24&utm_campaign=beds24_link https://www.eDreams.com]
|-
| [[Expedia.com|Expedia]] ||hotels, B&Bs, hostels, vacation rentals || Global||Global || OTA || https://www.expediagroup.com/expedia-brands/ || https://www.expedia.com
| [[LateStays_com|Latestays]] ||hotels, B&Bs, hostels, vacation rentals, camping ||Asia ||Global || OTA || || http://www.latestays.com/
|-
| [[Homes & Villas by Marriott International|Marriott]] ||curated vacation rentals ||Asia ||Global || OTA || || https://hvmi.tfaforms.net/91
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| [[Expedia.com|Orbitz]] ||hotels, B&Bs, hostels, vacation rentals || Global||Global || OTA || https://www.expediagroup.com/expedia-brands/ || https://www.expedia.com
|-
| [[Vacation-stay.com|Rakuten]] ||vacation rentals, hotels||Japan ||Japan || OTA || via Vacation Stay || https://vacation-stay.com/
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| [[TraumferienwohnungenHomeaway.com|Traum-FerienwohnungenStrayZ]] || Vacation vacation rentals ||EuropeGlobal ||German speaking Europe/EuropeGlobal ||OTA || https://www.homeaway.com/info/about-the-family/ ||traum-ferienwohnungenhttps://www.homeaway.decom
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| [[Traumferienwohnungen|Traum-Ferienwohnungen]] || Vacation rentals ||Europe||German speaking Europe/Europe||OTA || ||https://traum-ferienwohnungen.de|-| [[Vacation-stay.com|Rakuten]] ||vacation rentals, hotels||Japan ||Japan || OTA || || https://travel.rakuten.com
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| [[Tablethotels.com|Tablet Hotels]] ||boutique hotels ||Global ||Global || OTA || || https://www.tablethotels.com
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| [[Tiket]] |||hotels, B&Bs, hostels, vacation rentals, ||IIndonesia, Malaysia, Singapore, Thailand, Vietnam, Japan ||Indonesia, Malaysia, Singapore, Thailand, Vietnam, Japan || OTA || || https://tix.tiket.com/register
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| [[Tomas]] ||hotels, B&Bs, hostels, vacation rentals, camping ||Germany, Austria, Switzerland || Global || Destination Management || || http://www.tomas.travel
| [[Travelocity.com|Travelocity]] ||hotels, B&Bs, hostels, vacation rentals || Global||Global || OTA || || https://www.travelocity.com/
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| [[Travelokacom|Traveloka]] |||hotels, B&Bs, hostels, vacation rentals, camping ||Asia ||Asia || OTA || || https://www.traveloka.com
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| [[Travia]] |||hotels, B&Bs, hostels, vacation rentals, camping ||Worldwide ||Worldwide|| Marketplace || || https://www.godo.is/en/travia/
|-
| [[Traumferienwohnungen]] |||vacation rentals||DACH, Europe ||DACH|| OTA enquiries || || https://www.traum-ferienwohnungen.de/vermieten/
|-
| [[Tripadvisor]] ||hotels, B&Bs||Global ||Global|| Metasearch Engine || || https://www.tripadvisor.com
