Changes

[[Category:SettingsHow to]][[Category:Channel_Manager_and_APIGetting_Started]][[Category:Automation]][[Category:Apps]]<div class="heading">Channel Manager</div> ''This page is about the menu {{#fas:cog}} (SETTINGS-) >CHANNEL MANAGER''and explains how the channel manager works. __TOC__= How the Channel Manager works =The ''Synchroniser'' function will Channel Manager allows individual properties or agencies managing multiple properties to keep inventory up-to-date in real time at our channel partners, allowing hosts to use and get the most out of multiple on-line booking channels without the hassle of constantly signing-in and updating all of them individually each time a booking is made (or cancelled) via one of them.

Two-Way XML connections with Booking.com, Expedia, Agoda, Hostelworld and many more leading OTA`s export prices and inventory and import bookings instantly. [[File:distribution-channel-managementexplainer.gif|center|500px400px]]

Lets say your are a B&B and your inventory is you have 2 double rooms. The inventory in the system is set to 2. This inventory gets exported to the booking channelchannels and your web site. So both Both your website and the booking channel channels can sell 2 rooms. If you get a booking on your website web site the system automatically reduces the inventory in the system to 1 room. It sends the new inventory information to the booking channel channels so so only one more room can be sold. It works the same the other way around. If you get another booking through a booking channel has only an this information gets sent to the system. The inventory gets reduced to 0 rooms. Now your rooms are fully booked and both your website and the booking channels will show no availability.  <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span>After you activate the channel manger Beds24 will be the master calendar maintaining the live master version of 1 roomyour availability and export this to all the sites, tooupdating them as new bookings are taken. = Before you connect channels=*Set up your [[Do_the_initial_Setup|rooms]]. If you are selling rooms in different constellations on booking channels you might need [[Combine_individual_rooms_into_a_roomtype|virtual rooms]].*Set up [[Setting_Prices_for_Booking_Channels|prices]]. *Read our [https://beds24.com/legal.html User Agreement] and in particular the liability section.

It works == Import existing bookings==Before your activate a connection make sure your prices and inventory are set up correctly. The channel manger can only import bookings from the same time the other way aroundconnection was activated. If you get another booking through a booking channel this information gets sent to have previous or other bookings outside the Beds24 system. The inventory gets reduced to 0 rooms. Now your rooms are fully booked. Both your website and the booking channel will show no availability. you have these options:

'''Custom availability === Mapping===All rooms you have set on on an OTA need to one or more channels'''be mapped to a room in Beds24. OTA rooms that are not mapped to a room in Beds24 can not be updated will never receive which can cause overbookings.

You can [[Channel_with_Custom_Availability|set up virtual rooms]] if Map Rooms:*Click on the "Get Code" link next to the room type id setting.*Choose the channel room id you want to send custom availability map to one or more channelseach Beds24 room and click on it. For example you may not want *When the correct room id has copied to sell via a particular channel at certain times of the yearroom type id setting, click Save.[[Image:agoda_room_mapping.png|500px|link=]][[Media:agoda_room_mapping.png|view large]]

'''Different Map Rates*For some channels you can aor need to map rates or daily prices. See the channel specific help pages for each channel'''detailed information.

The channel manager can send rates to most booking channels. You can see the capabilities for each channel in the set up instructions. You can use different rates <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on your web site and even for each booking channel. To do so you can create multiple rates. You control where each rate is used via the "ChannelsView Actual Data" tab in the rateButton to check which prices and availability will send.

The default setting for overbooking protection can *Import Channel Collect Payments - If any of your Channels collect payments on your behalf, if you set this = YES, then the details will be changed in SETTINGS->PROPERTIES->ROOMS->SETUPimported with the booking.

To set channel management up go to '''SETTINGS''' -> '''CHANNEL MANAGER''' === Activation===You can enter the required information for each site Tick all tick boxes and turn on synchronisation on a room by room basis. Each site has slightly different requirements and each has a help document explaining exactly what and where to get the information you need. Please read our [https://www.beds24.com/legal.html User Agreement] and in particular the liability sectionthen press SAVE.

Before your activate a === Check Connection=== The connection make sure your rates is working if you are not receiving error messages and inventory are set up correctly. The channel manger can only import bookings from the time display in the connection was activatedchannel is correct. If you have previous or other bookings outside are receiving error messages check in the "Common Errors" section on the Beds24 system channel specific help page why you have these options:are receiving the error and how to fix it.

*=iCal connections =iCal is a digital file format that allows to synchonize calendar event information. iCals can be shared between different calendar applications.  Our iCal sync updates all calendars which support the widely used iCal format including Google calendar and Outlook. Even though it was not designed for channel management it is now used by many vacation rental sites.  <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Use iCal only for channels for which an API connection is not available.  ==2-Way synchronization via iCal==With many channels including Airbnb, VRBO, TripadvisorRentals we offer specially constructed iCal sync option which are 2-way.  For some other channels we you can try use our iCal export to send availability to the calendar and the iCal import to import bookingsto Beds24.  = FAQ ==== Will I receive notifications on new bookings?=== After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead. For details please contact us via  === Do guests receive a confirmation? === The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions. === How do I modify or cancel a booking?===The channel manger can not send changes to bookings to the channel. Any changes or cancellations have to be made directly in the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking ('''SUPPORTException:''' VRBO/Homeaway XML bookings can be cancelled in Beds24). If for some reason you need to make a change in Beds24 and do not want an updat from the channel to override it, you can set "Allow Channel Modifications" = No or "All except room changes. You can either set this globally in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER or per booking in the top menu "Details" tab of the booking". If you change a room for a booking from a channel in Beds24 the channel will still treat the booking as if it is in the room the guest booked at the channel.*For === How can I access credit card details?=== Some channels which support Ical send credit card details. This is how you can use our Ical import. For instructions please look [[ICal_importView_Credit_Card_Details|hereview credit card details]].*To block booked dates go === How do I receive payments?=== Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings. If the channel collects payments from the guest you can choose to import the guests payment into the booking. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels from channels directly to Stripe where the CALENDAR cards can be charged. === How do I add a promotion or special price?=== Special offers do not send from the channel manager. All special offers must be managed manually in your control panel and change the inventory channels extranet.  === Can I send different prices for different minimum stays or different numbers of guests?=== The capabilities depend on the channel. Please see the help page for the dates channels you are using for details. === I have bookings multiple properties. How do I set this up? ===The system can handle multiple properties in one account. How you set this up depends on the channel. Please see the instructions forthe channels you want to us. === What to do when I receive an overbooking?=== *If Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates. *Entering the booking details same room code in multiple rooms in Beds24 will need to enter can cause overbookings. Check your set up for warnings.  If you can not see a problem in your set up send us a support ticket with the booking numbers and dates. === Why did a booking not import?=== *Check if the room for which you received the bookings manuallybooking is properly mapped.  If you are comfortable working can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.csv files  === Why is the price for the booking wrong?=== *A special offer set up in the channel may have reduced the price the channel manager sent.*You have linked rates in the channel.*Your prices are not set up as you expect.*The channel manger can not import data prices from all channels. If you have set up minimum prices in {{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SETUP the system will use these minimum prices. === What is pool allotment?=== The idea of pool allotment or pool management is that you put all of your rooms into Beds24 using our API 1 pool, and that all channels take rooms out of that pool. The pool is empty when room are booked. This will automatically close all channels. === Can I send different availability to channels?=== Yes. You can limit the availability in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY. <embedvideo service="youtube">https://wwwyoutu.be/TzGvq0NUZbA</embedvideo> === What are contracted rooms or base allocation? ===This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.beds24 === What do I do when I have a no show?=== To report a no show to Booking.com/api/open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required. === Can I send messages to guests in their own language? ===Yes, use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS) > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used. === I need to show the booking charges on the guest invoice not the payout amount, how can I do this? ===In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER scroll down to 'Invoice' and select 'Booking Amount' === The Channels collect payments on my behalf at the time of booking, how can I see this? ===Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Import Channel Collect Payments' = Yes, then the payments will be shown in the Charges and Payments tab of the booking. === How can I stop a Channel moving a booking back to the original room, when I have manually made a change? ===If this is for all bookings, then go to Go to {{#fas:cog}} (SETTINGS)CHANNEL MANAGER and set 'Allow Channel Modifications' = All except room change' or you can set this per booking in the "Details" tab of the booking". === Can I have a different invoice for bookings from a certain channel?=== Yes. See [[Invoicees|this help page]] for more information. = Connected Channels =This list gives on overview on the channels Beds24 connects to.

Once you activate the ''Synchroniser'' Beds24| [[Homes & Villas by Marriott International|Marriott]] ||curated vacation rentals ||Asia ||Global || OTA || || https://hvmi.com will maintain the live master version of your availability and export this to all the sites, updating them as new bookings are takentfaforms. net/91|-

If you require help setting up your channel management please use | [[Traumferienwohnungen|Traum-Ferienwohnungen]] || Vacation rentals ||Europe||German speaking Europe/Europe||OTA || ||https://traum-ferienwohnungen.de|-| [[Vacation-stay.com|Rakuten]] ||vacation rentals, hotels||Japan ||Japan || OTA || || https://travel.rakuten.com|-| [[Tablethotels.com|Tablet Hotels]] ||boutique hotels ||Global ||Global || OTA || || https://www.tablethotels.com|-| [[Tiket]] |||hotels, B&Bs, hostels, vacation rentals, ||IIndonesia, Malaysia, Singapore, Thailand, Vietnam, Japan ||Indonesia, Malaysia, Singapore, Thailand, Vietnam, Japan || OTA || || https://tix.tiket.com/register|-| [[Tomas]] ||hotels, B&Bs, hostels, vacation rentals, camping ||Germany, Austria, Switzerland || Global || Destination Management || || http://www.tomas.travel|-| [[Travel_com_au|Travel.com.au]] ||hotels, B&Bs, hostels, vacation rentals, camping ||Australia || Australia || OTA || || https://www.travel.com.au/|-| [[Travelocity.com|Travelocity]] ||hotels, B&Bs, hostels, vacation rentals || Global||Global || OTA || || https://www.travelocity.com/|-| [[Travelokacom|Traveloka]] |||hotels, B&Bs, hostels, vacation rentals, camping ||Asia ||Asia || OTA || || https://www.traveloka.com|-| [[Travia]] |||hotels, B&Bs, hostels, vacation rentals, camping ||Worldwide ||Worldwide|| Marketplace || || https://www.godo.is/en/travia/|-| [[Traumferienwohnungen]] |||vacation rentals||DACH, Europe ||DACH|| OTA enquiries || || https://www.traum-ferienwohnungen.de/vermieten/|-| [[Tripadvisor]] ||hotels, B&Bs||Global ||Global|| Metasearch Engine || || https://www.tripadvisor.com|-| [[Tripadvisor_Rentals|Tripadvisor Rentals]] ||vacation rentals ||Global ||Global || OTA || || https://www.tripadvisor.com/Rentals|-| [[Trivago]] ||hotels, B&Bs||Global ||Global|| Metasearch Engine || || https://www.trivago.com|-| [[Vacation-stay.com|VacationStay]] ||vacation rentals, hotels||Japan ||Japan || OTA || || https://vacation-stay.com/|-| [[VisitScotland]] ||hotels, B&Bs, hostels, vacation rentals, camping || Scotland ||Global || Destination Management || || https://www.visitscotland.co.uk|-| [[Homeaway.com|VRBO]] ||vacation rentals ||Global ||Global || OTA|| https://www.homeaway.com/info/about-the HELP link in the top menu-family/ || https://www.homeaway.com|-| [[Hometogo_Mapping|Wimdu]] || Vacation rentals ||Worldwide||Wordlwide||Metasearch || via Hometogo||'https://www.wimducom|-| '''Channel''' || '''Main Accommodation Types''' ||'''Key Region Listings'''||'''Key Region Guests'''||'''Segment''' || ||'''Contact/More Information'''|}