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=== What do I do when I have a no show?===
To report a no show to Booking.com open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required.
=== Can I send messages to guests in their own language? ===
Yes, use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in SETTINGS > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.
=== I need to show the booking charges on the guest invoice not the payout amount, how can I do this? ===
In SETTINGS -> CHANNEL MANAGER scroll down to 'Invoice' and select 'Booking Amount'
=== The Channels collect payments on my behalf at the time of booking, how can I see this? ===
Go to SETTINGS -> CHANNEL MANAGER and set 'Import Channel Collect Payments' = Yes, then the payments will be shown in the Charges and Payments tab of the booking.
=== How can I stop a Channel moving a booking back to the original room, when I have manually made a change? ===
Go to Go to SETTINGS -> CHANNEL MANAGER and set 'Allow Channel Modifications' = All except room change'.
