Changes

You have the option to customise the booking confirmation Email and screen messages to your guests. Customisation is optional, the essential booking details will be displayed and sent to the guest automatically.  Messages are sent from the Email account set in [[Outgoing Email]].  Confirmation Emails are only sent to bookings from your own booking page. Booking channels send their own confirmations but you have the option to set up an [[Auto_Actions|Auto Action Email]] for bookings from booking channels if you want to send your own confirmation or additional information.

2. Deposit payment instruction (Optional) {{#fas:cog}} (SETTINGS)->PAYMENTS->PAYMENT GATEWAYS->PAYPAL/STRIPE/CREDIT CARD...... 3. Type Message {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > TYPE MESSAGES 4. Period Message {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > PERIOD MESSAGES 5. Confirmation Message (last part) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > Booking Confirmation Screen and Email Message (last part) 6. Deposit Payment Message (Optional) {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION 7. Payment Request Message (Optional) {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION - only for payment requests

38. Period Payment Request Confirmation Message (Optional) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES PAYMENTS > PERIOD MESSAGES)PAYMENT COLLECTION - only for payment requests

4. == Confirmation Message (last part) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > Booking Confirmation Screen and Email Message (last part)==

'''Booking Confirmation Screen and Email Message (first part)''' and '''Booking Confirmation Screen and Email Message (last part)'''. They will be displayed to the guest on the screen along with their booking details when they complete their booking [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be displayed to the guest automatically. This message is a way to personalise the booking.

*To specify Near Term Bookings Additional rules can be setup for Booking Periods, go to {{#fas:cog}} (SETTINGS) -> PROPERTIES -> BOOKING RULES ->  *NEAR TERM BOOKINGS.

  *To specify Exceptional Period Bookings go to {{#fas:cog}} (SETTINGS) -> PROPERTIES -> BOOKING RULES -> EXCEPTIONAL PERIOD.

1. Confirmation Message (first Part) (If you have set up deposit collection in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT PAYMENT COLLECTION the > CONFIRMATION MESSAGES)"Instruction" which you have entered in the deposit collection settings will be added to the confirmation message.

2. Deposit payment instruction (if '''If you have set up) "Non Payment Booking Status" = Request''' in {{#fas:cog}} ( SETTINGS->) PAYMENTS->PAYMENT GATEWAYS->PAYPAL/STRIPE/CREDIT CARD....COLLECTION then the system may send two confirmation messages..)

3*The first message will be sent when the guest clicks "Confirm Booking" and before they have made the payment. Type Message ({{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > TYPE MESSAGES)

4. Period Message (<span style="color: #f3e504; font-size: 150%;" >{{#fas:coglightbulb}} (SETTINGS) GUEST MANAGEMENT </span> CONFIRMATION MESSAGES > PERIOD MESSAGES)If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled.

6. Deposit Payment Message ( ({{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION) 7. Payment Request Message ( ({{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION - only for payment requests) 8. Payment Request Confirmation Message ( ({{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION - only for ===Offline payment requests), Custom gateway or Credit card collection===

'''If you have set "Non Payment Booking Status" = Request ''' in ({{#fas:cog}} (SETTINGS) PAYMENTS >PAYMENT COLLECTION then the system may send two confirmation message will be sent after the guest clicked "Confirm Booking" (before they paid)messages.

==Offline *The first message will be sent when the guest clicks "Confirm Booking" and before they have made the payment, Custom gateway or Credit card collection==.

Depending the payment method the the system may send out two confirmations. *The first confirmation message is sent out as soon as the guest clicks "Confirm Booking" to confirm their request. A second message containing the payment instruction message will be sent if a payment instruction for this method is entered in ({{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT GATEWAYS->OFFLINE PAYMENT/CREDIT CARD CUSTOM GATEWAY '''after ''' the guest completed the payment, entered their card details or accepted to pay offline.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled.

You can enter your policies in ({{#fas:cog}} (SETTINGS) PROPERTIES >D ESCRIPTIONDESCRIPTION. The template variables [PROPERTYLEGALPOLICY] or [PROPERTYCANCELPOLICY] will add this text to the confirmation message.

Alternatively , you can place a link to the terms and conditions on your web site.

In ({{#fas:cog}} (SETTINGS) PROPERTIES > CONFIRMATION MESSAGES > SIMULATOR you can check how the complete Emails look. If you put in a booking number you will see the exact text. Select the appropriate language if you have activated multiple languages in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION. =Checking Guest Communication Messages=If you want to check if the message has been sent to the guest. Open the Booking, go to the Mail & Actions tab, there you will see various Mail/Actions that can be triggered on the booking.  You can see the table is split into sections, the top section is the Emails, then if you have used Auto Actions to trigger other actions (SMS, Booking, Booking Info Codes, Invoice/Pending Payments), you will see the Auto Action id in the groups in the table.  You will see if the auto action has triggered, when it triggered and reason if it has not yet triggered. In the last column you have the option to manually trigger the action, resend an email, if required. With Auto Actions, you can trigger multiple items from the same auto action, ie, send an email, send an SMS, add a Pending Payment to a booking, add a booking info code, etc.  You can trigger the items individually by going down the list, to the action, then click 'Do Now' or 'Redo'.  If your auto action items include an 'Email' and other actions, then click on 'Send Now' or 'Redo' for the Email action, then in the popup window you will see the other items (tick box) that can/should trigger, you can select which actions can trigger with the Email, untick or leave all boxes to trigger all again.

'''Confirmation was sent from [email protected]'''