Changes

2. Type Message Deposit payment instruction (Optional) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT ->PAYMENTS-> CONFIRMATION MESSAGES PAYMENT GATEWAYS-> TYPE MESSAGES)PAYPAL/STRIPE/CREDIT CARD......

3. Period Type Message {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > PERIOD TYPE MESSAGES)

4. Confirmation Period Message (last part) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > Booking Confirmation Screen and Email Message (last part)PERIOD MESSAGES

6. Deposit Payment Message (Optional) {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION 7. Payment Request Message (Optional) {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION - only for payment requests 8. Payment Request Confirmation Message (Optional) {{#fas:cog}} (SETTINGS) > PAYMENTS > PAYMENT COLLECTION - only for payment requests == Confirmation Message == '''Booking Confirmation Screen and Email Message (first part)''' and '''Booking Confirmation Screen and Email Message (last part)'''.  They will be displayed to the guest on the screen along with their booking details when they complete their booking [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be displayed to the guest automatically. This message is a way to personalise the booking.

 If you want to specify '''Near Term Bookings''' go to {{#fas:cog}} (SETTINGS) -> PROPERTIES -> BOOKING RULES -> *NEAR TERM BOOKINGS.

If you want to specify '''Exceptional Period Bookings''' go to {{#fas:cog}} (SETTINGS) -> PROPERTIES -> BOOKING RULES -> *EXCEPTIONAL PERIOD.

== Specific Messages for Booking Types Deposit Collection ==If you have defined different booking types under {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING RULES or in RATES you can customise the booking notification for each booking type you use.

*The first message will be sent when the guest clicks "Confirm Booking" and before they have made the payment.

If you have set up deposit collection in <span style="color: #f3e504; font-size: 150%;" >{{#fas:coglightbulb}} (SETTINGS) PAYMENT COLLECTION the "Instruction" which </span> If you have entered in the deposit collection settings will be added do not want to the send two confirmation messagemessages set "Non Payment Booking Status" = Cancelled. '''The display order is''':

2. Deposit ===Offline payment instruction (if set up) {{#fas:cog}} (SETTINGS)->PAYMENTS->PAYMENT GATEWAYS->PAYPAL/STRIPE/CREDIT CARD......, Custom gateway or Credit card collection===

3. Type Message {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > TYPE MESSAGES 4. Period Message {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > PERIOD MESSAGES 5. '''If you have set "Non Payment Booking Confirmation Screen and Email Message (last part) {{#fas:cog}} (SETTINGS) Status" = Request''' in GUEST MANAGEMENT > CONFIRMATION MESSAGES 6. Deposit Payment Message {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION 7then the system may send two confirmation messages. Payment Request Message {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION - only for payment requests 8. Payment Request Confirmation Message {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION - only for payment requests

==Offline *The first message will be sent when the guest clicks "Confirm Booking" and before they have made the payment, Custom gateway or Credit card collection==.

'''Depending on the payment method the system may send out two confirmations.'''  *The first confirmation message is sent out as soon as the guest clicks "Confirm Booking" to confirm their request. A second message containing the payment instruction message will be sent if a payment instruction for this method is entered in {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT GATEWAYS->OFFLINE PAYMENT/CREDIT CARD CUSTOM GATEWAY '''after''' the guest completed the payment, entered their card details or accepted to pay offline.

You can enter your policies in ({{#fas:cog}} (SETTINGS) PROPERTIES >D ESCRIPTIONDESCRIPTION. The template variables [PROPERTYLEGALPOLICY] or [PROPERTYCANCELPOLICY] will add this text to the confirmation message.

Alternatively , you can place a link to the terms and conditions on your web site.

In ({{#fas:cog}} (SETTINGS) PROPERTIES > CONFIRMATION MESSAGES > SIMULATOR you can check how the complete Emails look. If you put in a booking number you will see the exact text. Select the appropriate language if you have activated multiple languages in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION. =Checking Guest Communication Messages=If you want to check if the message has been sent to the guest. Open the Booking, go to the Mail & Actions tab, there you will see various Mail/Actions that can be triggered on the booking.  You can see the table is split into sections, the top section is the Emails, then if you have used Auto Actions to trigger other actions (SMS, Booking, Booking Info Codes, Invoice/Pending Payments), you will see the Auto Action id in the groups in the table.  You will see if the auto action has triggered, when it triggered and reason if it has not yet triggered. In the last column you have the option to manually trigger the action, resend an email, if required. With Auto Actions, you can trigger multiple items from the same auto action, ie, send an email, send an SMS, add a Pending Payment to a booking, add a booking info code, etc.  You can trigger the items individually by going down the list, to the action, then click 'Do Now' or 'Redo'.  If your auto action items include an 'Email' and other actions, then click on 'Send Now' or 'Redo' for the Email action, then in the popup window you will see the other items (tick box) that can/should trigger, you can select which actions can trigger with the Email, untick or leave all boxes to trigger all again.

'''Confirmation was sent from [email protected]'''