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If you want to specify '''Near Term Bookings''' go to {{#fas:cog}} (SETTINGS) -> PROPERTIES -> BOOKING RULES -> *NEAR TERM BOOKINGS.
If you want to specify '''Exceptional Period Bookings''' go to {{#fas:cog}} (SETTINGS) -> PROPERTIES -> BOOKING RULES -> *EXCEPTIONAL PERIOD.
== Deposit Collection ==If you have set up deposit collection in {{#fas:cog}} (SETTINGS) PAYMENT COLLECTION the "Instruction" which you have entered in the deposit collection settings will be added to the confirmation message.
If you have set up deposit collection in {{#fas:cog}} (SETTINGS) PAYMENT COLLECTION the "Instruction" which you have entered in the deposit collection settings will be added to the confirmation message. '''The display order is''': 1. Booking Confirmation Screen and Email Message (first part) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES 2. Deposit payment instruction (if set up) {{#fas:cog}} (SETTINGS)->PAYMENTS->PAYMENT GATEWAYS->PAYPAL/STRIPE/CREDIT CARD...... 3. Type Message {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > TYPE MESSAGES 4. Period Message {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > PERIOD MESSAGES 5. Booking Confirmation Screen and Email Message (last part) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES 6. Deposit Payment Message {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION 7. Payment Request Message {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION - only for payment requests 8. Payment Request Confirmation Message {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION - only for payment requests
1. Confirmation Message (first Part) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > Booking Confirmation Screen and Email Message (first part)
2. Type Message Deposit payment instruction (Optional) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT ->PAYMENTS-> CONFIRMATION MESSAGES PAYMENT GATEWAYS-> TYPE MESSAGESPAYPAL/STRIPE/CREDIT CARD......
3. Period Type Message {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > PERIOD TYPE MESSAGES
4. Confirmation Period Message (last part) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > Booking Confirmation Screen and Email Message (last part)PERIOD MESSAGES
5. Confirmation Message (last part) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > Booking Confirmation Screen and Email Message (last part)
6. Deposit Payment Message (Optional) {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION 7. Payment Request Message (Optional) {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION - only for payment requests 8. Payment Request Confirmation Message (Optional) {{#fas:cog}} (SETTINGS) > PAYMENTS > PAYMENT COLLECTION - only for payment requests == Confirmation Message == '''Booking Confirmation Screen and Email Message (first part)''' and '''Booking Confirmation Screen and Email Message (last part)'''. They will be displayed to the guest on the screen along with their booking details when they complete their booking [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be displayed to the guest automatically. This message is a way to personalise the booking.
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> At the bottom of {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES you can define how much space you want to leave between each section.
== Specific Messages for Booking Types ==
If you have defined different booking types under {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING RULES or in RATES you can customise the booking notification for each booking type you use.
*Automatic no Deposit = Auto Confirmed with no security
*Automatic with Credit Card = Auto confirmed with credit card
*On Request = Request - manual confirmation required
*Request with Credit Card = Request with Credit Card - card details are collected
*Deposit Payment 1 = Confirmed with Deposit Collection 1 - via Payment Gateway
*Deposit Payment 2 = Confirmed with Deposit Collection 2 - via Payment Gateway
== Specific Messages for Booking Periods ==
Additional rules can be setup for Booking Periods, go to {{#fas:cog}} (SETTINGS) -> PROPERTIES -> BOOKING RULES
'''Near Term Booking Confirmation Screen Text''': This message will be displayed to the guest on the screen along with their booking details when they complete a near term booking. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be displayed to the guest automatically. This message is a way to personalise the booking.
'''Exceptional Period Booking Confirmation Screen Text''': This message will be displayed to the guest on the screen along with their booking details when they complete a booking during the exceptional period. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be displayed to the guest automatically. This message is a way to personalise the booking.
'''Exceptional Period Booking Confirmation Email Text''': This message will be included in the confirmation email sent to the guest with their booking details when they complete a booking during the exceptional period. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be sent to the guest automatically. This message is a way to personalise the booking.
== Specific Messages for Booking Types Deposit Collection ==If you have defined different booking types under {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING RULES or in RATES you can customise the booking notification for each booking type you use.
'''If you have set "Non Payment Booking Status" = Request''' in {{#fas:cog}} (SETTINGS) PAYMENTS >PAYMENT COLLECTION then the system may send two confirmation messages.
===Offline payment, Custom gateway or Credit card collection===
Select the appropriate language if you have activated multiple languages in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.
=Checking Guest Communication Messages=
If you want to check if the message has been sent to the guest. Open the Booking, go to the Mail & Actions tab, there you will see various Mail/Actions that can be triggered on the booking.
You can see the table is split into sections, the top section is the Emails, then if you have used Auto Actions to trigger other actions (SMS, Booking, Booking Info Codes, Invoice/Pending Payments), you will see the Auto Action id in the groups in the table.
You will see if the auto action has triggered, when it triggered and reason if it has not yet triggered. In the last column you have the option to manually trigger the action, resend an email, if required.
With Auto Actions, you can trigger multiple items from the same auto action, ie, send an email, send an SMS, add a Pending Payment to a booking, add a booking info code, etc.
You can trigger the items individually by going down the list, to the action, then click 'Do Now' or 'Redo'.
If your auto action items include an 'Email' and other actions, then click on 'Send Now' or 'Redo' for the Email action, then in the popup window you will see the other items (tick box) that can/should trigger, you can select which actions can trigger with the Email, untick or leave all boxes to trigger all again.
=Additional Messages and Confirmation Messages for Bookings from Channels=
