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Category:Deposit Collection

233 bytes added, 21:40, 14 August 2016
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''This page is about the menu SETTINGS->PROPERTIES->DEPOSIT COLLECTION''
If you require payment or guarantee from your guests you can choose from these methods:
*If you want only want to securely collect credit card details without charging them go to SETTINGS -> PROPERTIES -> CREDIT CARD COLLECTION. The system offers following options guest will only be able to collect a deposit: complete the booking if they leave their credit card details. The card processing must be handled manually by your bank or merchant account. You can find more information on the [[Card_Number_Collection|Credit Card Collection help page]].
== Credit card collection without processing ==*The system securely collects card details but does not charge them, the card processing must Guests will be handled manually by your bank or merchant account. More information: [[Card_Number_Collection|Credit Card]]. If you want asked to collect enter their credit card details without charging them go to SETTINGS -> PROPERTIES -> CREDIT CARD COLLECTIONwith their details.
[[Image:creditcard.png|450px|link== Custom Instruction ==]]*[[CustompaymentMedia:creditcard.png|Custom Paymentview large]] - ask guests to make send a cheque or make a bank transfer.
== Payment to a PCI DSS compliant gateway ==
You can use Beds24 to receive deposit payments with the booking. All later payments have to be processed manually. To use this function you need an account with one of the integrated payment gateways.:
*'''Credit card''' payments via one of the integrated payment gateways (funds deposited directly Go to your account, gateway providers will deduct their fee SETTINGS->PROPERTIES->DEPOSIT COLLECTION and we charge a small fee per transaction) use these instructions if you want to **automatically collect deposits at the time of the bookinga deposit though an integrated payment gateway. The system integrates with [https://stripe**require guests to make an offline payment (i.com Stripe], [https://appe.paymillbank transfer).com/en-gb/auth/register?referrer=mpksystems PAYMILL], [https://ems.authorize.net/oap/home.aspx?SalesRepID=98&ResellerID=24094 Authorize.Net] and [http://www.realexpayments**connect your own payment gateway.ie/business-offering Realex]*Payment *want to your '''Paypal''' account give guests the option to choose from two or more options (funds automatically deposited instantly to your Paypal accountonline deposit payment, offline payment, Paypal will deduct leave their fee and we charge a small fee per transactioncredit card details).* Collect [[Bitpay|bitcoin]] payments.
'''NOTE''' '''Deposit Collection''' and '''Credit Card Collection''' After the guest clicked "Confirm Booking" they are two different methods. You can use use both but not at directed to the same timepayment screen.
<embedvideo service[[Image:paymentgateway.png|450px|link="youtube">https]][[Media://www.youtubepaymentgateway.com/watch?v=9O9xcad5zlw</embedvideo>png|view large]]
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== Set up deposit collection through Integrated Payment Gateways==If you use this method the guest will not be able to complete the booking without making a payment gateway and/or custom instruction==.
The funds are deposited directly to your account. Beds24 will be notified about the payment and you will see the amount in the "Charges and Payments" tab of the booking.
 
Integrated Payment gateways are:
*[[Stripe]]- credit card payments[https://stripe.com Register here for a Stripe account. ]
*[[Paymill]] - credit cards payments. [https://app.paymill.com/en-gb/auth/register?referrer=mpksystems Register here for a PAYMILL account. ]
*[[Authorize.Net]] - credit cards payments. [https://ems.authorize.net/oap/home.aspx?SalesRepID=98&ResellerID=24094 Register here for an Authorize.Net account.]
*[[Realex]] - credit card payments. [http://www.realexpayments.ie/business-offering Register here for a Realex account.]
*[[Bitpay]] - bitcoin payments. [https://bitpay.com/ Register here for a Bitpay account.]
*[[Paypal]] - Paypal and credit card payments.
 
You will need an account at the payment gateway you want to use. We charge a small fee per transaction and the payment gateway will most likely also charge you fees. Please contact the payment gateway for details of their fees and charges.
 
== Credit Card Collection ==
You can offer credit card collection as one of several option. If leaving credit card details is the only option you want to give to your guests go to SETTINGS -> PROPERTIES -> CREDIT CARD COLLECTION and use the [[Card_Number_Collection|Credit Card Collection help page]].
 
== Offline Payments (Custom Instruction) ==
You can ask your guests to make a bank transfer or send a cheque. If you use this method you will need to enter the payments manually in the "Charges and Payments" tab of the booking.
 
== Custom Gateway ==
If you do not want to use one of the integrated payment gateways you have the option to set up a connection to an external payment gateway. To set a connection up you will need HTML and programming skills or hire a developer.
 
== Setup==
1. Go to SETTINGS->PROPERTIES->BOOKING RULES
*Set "Booking Type" to either the Deposit Collection 1 or Deposit Collection 2.
[[File:Payment1.png]]
Note that booking rules for rates will override rules for rooms and booking rules for offers will override property booking rules.
*Set "Non Payment Booking Status". Failed or non payments can be set to leave the booking in either cancelled or request status.
**'''Request''': When the guest clicks "Confirm Booking" the room gets reserved for the guest and will not be available for other guests to book. When they make a sucessful payment the status of the booking will automatically change to confirmed. If the payment is aborted or not successful the status of the room will still be blocked with the request status. You will then either need to change the status manually to cancelled or use an auto action to automatically change the status of Request bookings to Cancelled after a preset time. Auto Actions can be set up in SETTINGS->GUEST MANAGEMENT->AUTO ACTIONS. **'''Cancelled''': When the guest clicks "Confirm Booking" the room will not be reserved until the payment has completed. Other guests can still book the room until a successful payment has been made leaving a small risk of double bookings.
*Set the required amount. It can be a fixed amount, a percentage of the total or the value of the first nights accommodation.
3. Enable one or more of our payment gateways in SETTINGS->PROPERTIES->DEPOSIT COLLECTION. You have the option to display a custom message for each payment method under the payment buttonand or methods.
*Choose the gateway and or method(s) you want to use (SETTINGS->PROPERTIES->DEPOSIT COLLECTION-> PAYPAL/STRIPE..... and enter the required account information to connect your payment system to your account. Use the context help (? icons) and the page help (top right menu of each page) for instructions.
[[File:Payment4.jpg]]
You will need an account at the payment gateway and follow the instructions provided for each gateway. We charge If you want to offer your guests a small fee per transaction and the payment gateway will most likely also charge choice between different options you fees, please contact can select in which order the payment gateway for details of their fees and chargesoptions display. Our partners for credit card payments are:
[[Stripe]]- [https://stripe.com Register here for a Stripe account. ] [[Paymill]] - [https://app.paymill.com/en-gb/auth/register?referrer=mpksystems Register here for a PAYMILL account. ] [[Authorize.Net]] - [https://ems.authorize.net/oap/home.aspx?SalesRepID=98&ResellerID=24094 To override the default title which the guest sees enter your custom text in the Register here for an Authorize"Title" field.Net account.] [[Realex]] - [http://www.realexpayments.ie/business-offering Register here for *In "Instruction" you can enter a Realex account.]  Our partner for bitcoin payments is [[Bitpay]] - [https://bitpaycustom information to display under the payment button.com/ Register here for a Bitpay account.]  Click [[Paypal|here]] for instructions to connect [[Paypal]]
For detailed instruction for each gateway/method when you click on the context help (? icons) and on HELP in the top right corner of the payment method help page.
4. To add general information to the header section of the payment screen go to SETTINGS->BOOKING PAGE->PAGE DESIGN->CONTENT and click on "Deposit Payment Header"
 
== Trouble Shooting ==
'''Credit card collection is not visible on the booking page :'''
SETTINGS->PROPERTIES->BOOKING RULES "Booking Type" = Request CC or Collect CC
SETTINGS->PROPERTIES->ROOMS -> OFFERS "Booking Type"= Default or Request CC or Collect CC
Setting for "Booking Type" set in the "Summary" tab of your rates = Default or Request CC or Collect CC
 
== Deposit Collection for Channel Bookings ==
Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings.
 
If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be charged. For details please see [[Stripe|Stripe help page]]
 
== Send a Paypal Payment Request ==
== Frequently asked questions==
 
===How do I receive the payments?===
Beds24 never handles any payments from guests. All payments go directly into your account with the payment gateway you use.
===How can I collect payments from guests booking through an OTA? ===
Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings.
Some channels If you use Stripe as payment gateway you can choose to send credit card details to Beds24. We have the option to send these cards supplied by all channels directly to Stripe where you can . You will then be able to charge the cardfrom within the booking or in the Stripe extranet. To use this service you will need a For details please see [[Stripe|Stripe account.help page]]
===Can I use a payment gateway to which Beds24 does not integrate? ===
You In SETTINGS->PROPERTIES->DEPOSIT COLLECTION->CUSTOM GATEWAY you can connect to your own payment gateway. We If you do not have the capacity to do custom integrations but required programming skills you could ask can hire a developer if he can use this method to set this up a connection for you: https:/wiki.beds24.com/index.php?title=Landing_Page. If you do not work with a developer you can hire one of our partners. For a list please have Have a look here: http://shop.beds24.com/category/api-connections/ 
Keywords: credit card, card, deposit, payment

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