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'''Important'''<div class="warning">{{#fas: exclamation-triangle}} If you receive error messages from Despegar you fyou will need to fix them immediately. Despegar The channel will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them. </div>
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[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Set up InstructionsTroubleshooting]]<div class="heading">Despegar</div> ''Synchronising Beds24.com This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > DESPEGAR and explains how the connection with DespegarDespecar and Decolar works and how to set it up.com''
http://www.Despegar.com
*If your pricing model is "Per Occupancy Pricing" we will send a price for each occupancy for which a price in Beds24 is defined.
<span classstyle="circlecolor: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} Tip</span> '''''Click on the "View Actual Data" Button to check which prices and availability will send.''''' Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.
== Price Multiplier ==
[[Media:channel_activation.png|view large]]
New Bookings are imported. Modifications and cancellations to bookings are also imported.
==Common Errors==
Any errors occuring occurring during updates will be emailed to you with the error message as returned by Despegar. Below are common error messages and how to fix them.
'''The field used to charge the price amount in room: 12345, ratePlan: 12345 for date/s: [xxxx) is incorrect because the hotel works with tax excluded. Be aware that this configuration affects the sell price.'''
'''rate plan 1234 for dates xxx failed because the number of base guests informed (x) does not match the one for the room (x)'''
The number of guests Beds24 sends is different from the number of guests in Despegar. Make sure ghe numbers of guests in both Beds24 and Despegar match exactly.
'''At least one rate exceeds maximum bound. Failed operation: room code 12345, rate plan code 12345, xxx for xx ADULT, for dates ...'''
'''The charge type used in ratePlan: 123456 is incorrect. '''
There is a pricing model mismatch between Beds24 and Despegar. You can ask Despegar to change it at their end or you can change it in Beds24 at this menu: SETTINGS->CHANNEL MANAGER->DESPEGAR.
'''Rate update for room xxx, rate plan 123324 for dates xxxx to xxx failed because the number of base guests informed (x) does not match the one for the room (x). Please check this is in /v1/hotels/hotel-info/get or the extranet.'''
The number of guests for this room in Despegar and Beds24 is not the same. Change either "Max guests" in Beds24 or change the number of guests in Despegar.
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Despegar and ask them to disconnect you.
