Changes

= Set Up There is context sensitive help throughout our system. If you are stuck, click on the <span style=You're now only a few steps away from accepting on"color:#019cde;“ >{{#far:question-line bookingscircle}} </span> icons. We provide plenty of support tools which will You can also use this [[Main Page|Wiki]] for help you during the set up process.

*We provide a range of [[videos|video tutorials]]. There is context sensitive help throughout our systemalso a [https://youtube.com/playlist?list=PLxiq-bz-RFGEbM44Yk4SYmGt09UISNzEw&si=kgIZPd_ekiExQGk0 Youtube playlist]. If you *There are stuck, click on the '''?''' iconsrecordings of previous [https://wiki.beds24.com/index.php/Webinars webinars] and webinar announcements. *You can also use this let our [[Main Page|Wiki]http://beds24.com/wizard/index.php Setup Wizards] guide you through the set up process.*We also offer online training sessions for a fee in which we helpyou set your account up. Send us a support ticket from the SUPPORT button at the top if you want to book a session.'''

We provide a range of [[videos|video tutorials]]. <span class="" style="color: #f3e504; font-size: 250150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Where you see this <span class="" style="color: #c7c7c7008ACC;" “>{{#fas:copy}}</span> icon you can click and then copy the value of this setting to other rooms or properties. <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </spandiv> <span style=="font-weight: bold;" >Tip</span> We recommend you let our [http://beds24.com/wizard/index.php Setup Wizards] guide you through the set up process. Properties and Rooms = Terminology =

A '''Rooms''' are a way of splitting your property into separately bookable units. Rooms can have only one , but do not need to, represent ''physical'' rooms. They are a way of splitting up a property into separately bookable sections i.e. bedrooms in a hotel or B&B, vacation rentals, holiday homes, beds in hostel dormitories, camp sites, houseboats, cabins, tours, classes or very many different roomscars etc.

'''Rooms''' are a way of splitting If you rent your property into separately bookable units. Rooms can, but do not as a whole because it is a vacation rental you will still need to, represent ''physical'' roomsone room which is what the guest books.

They are rented units i.e. bedrooms in A property can have only one room (a vacation rental) or a number of different '''room types''' or '''categories''' (a hotel or , B&B, vacation rentals, holiday homes, beds in hostel dormitories, camp sites, houseboats, cabins, tours, classes or cars etcaparthotel).

<embedvideo service="youtube">https:Each room or room type//youtucategory can have ''multiple inventories'''.be/Jd6mFFWhpRE</embedvideo>

An '''Offer''' is the price combined with certain conditions. Each room/unit has one or more offers. "Offer 1" is your standard offer to the guest which is always displayed. === Multiple Properties or Rooms === Hotels, B&B´s and inns If you are usually using the channel manager we advise to set the booking system up as one property with a number of roomssimilar as your booking channels. If you your lodgings have several independent lodgings edifferent hotel/property codes for Booking.gcom etc. apartments or villas then they must be setup as different properties in Beds24 so you can still set connect them up as rooms if it suits your marketing strategy. Each room (which can also be an apartment, house etc) can have its own pricing and booking rules.

If you are using the channel manager we advise to set the booking system up as similar as your booking channels. If your lodgings rentals have different hotel/property codes for bookingBooking.com etc. then they must be setup as different properties in the system.

'''Hotels, B&B´s. hostels''' Hotels, B&B´s and inns are usually set up as one property with a number of rooms. or room types. If you have several independent lodgings e.g. apartments or villas you can still set them up as rooms if it suits your marketing strategy. Each room (which can also be an apartment, house etc) can have its own pricing and booking rules. = Step by Step Guide Setup =

*If you want to use a language other than English on your booking page, go to ' {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION and tick the ones you want to use. If you enable more than one language you will see tabs for each language in your descriptions, information on your booking page and notifications. Descriptions have to be entered in each language tab.

<embedvideo service="youtube">https://www= '''Step 2''' - Create properties and rooms==You can import properties and rooms or create them manually.youtube.com/watch?v=2nNidEDdm4w</embedvideo>

<embedvideo service== '''Step 2''' - Property and Room Set Up==By default each Beds24 account has one property with a room and a price.  You can import additional properties and rooms or create them manually"youtube">https://youtu.be/CsjMXF2vzEs</embedvideo>

==== '''Step 1''' - Create Propertyproperties====

==== '''Step 2''' - Define Rooms and Offers Create rooms====

You have the option to sell a room with different prices eg. packages, promotions or discounted conditional ratesprices. Each offer can have its own "Booking Type".

==== '''Step 2''' - Customize and add offers (optional)====An '''Offer''' is the price combined with certain conditions. Each room/unit has one or more offers. "Offer 1" is your standard offer to the guest which is always displayed. == '''Step 3''' - Create prices ====

The system Beds24 has two types of prices:

*RatesFixed Prices This [https://beds24.com/wizard/wizard3.php setup wizard] guides you though the setup.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use rates you do not need to set up '''Daily Prices for every day. If required you can use a Daily Price to adjust the prices for an individual date or date range.(recommended)'''

Which type you use depends Daily Prices are prices for one date. Daily prices are easy to manage and are the best choice for most customers. Multiple prices per date can be defined for example for different minimum stays or different offers. Please find more information on your pricing structurethe help page for [https: //wiki.beds24.com/index.php/Category:Daily_Prices daily prices].

Daily '''Fixed Prices are prices for one date. Daily prices are easy to manage and are the best choice for most customers. Multiple prices per date can be defined for example for different minimum stays or different offers. '''

This [httpsUse Fixed Prices instead of Daily prices only://beds24.com/wizard/wizard3.php setup wizard] guides *If your prices are fixed ahead and you though do not want to adjust them and you have none or few seasons*If you want to allow guest to enquire when no price can be found but the setup. room is not fully booked*If you want to grant referrer discounts

Rates have a start and end date so they apply *You can use Daily Prices to override the Fixed Price for a range of few individual dates. Rates contain many rules about the conditions which must apply If you often adjust prices use Daily Prices only.*You can add a Gap Filler to make them available. fill gaps when using daily prices with minimum stays required

Use rates instead of daily prices<span style="color:#fe746c;“ >{{#fas:*If your prices are fixed ahead and you do not want to adjust them and you exclamation-triangle}} </span> Rules in Fixed Prices have none or few seasons*If you want to allow guest to enquire when no price can be found but the room is not fully booked*If you want to grant referrer discountseffect on daily prices.

Go == '''Step 4''' - Set up payment collection (optional)==You need to connect a payment processor to PRICES > RATES automatically [[:Category:Payments|collect payments]] in the top menu. {{#fas:cog}} (SETTINGS) Multiple rates and discounts may be defined for each room>PAYMENTS > PAYMENT COLLECTION. When multiple rates exist for a given date the system default will calculate and offer [[Stripe|Stripe]] is our preferred partner which offers the lowest price that matches your criteriabest functionality.

When creating multiple rates you would generally set your highest price to always be available and create discounted price rates for longer stays, specific days of the week or date ranges as you require. This way you can create sophisticated rate models.  == '''Combination of Daily Prices and RatesStep 5'''- Set up the Channel Manager (optional)==Set up the [[:Category:Channel_Manager| channel manager]] to synchronise your sales channels.

It is not necessary to use both daily prices and rates but a combination of daily prices and rates can be used to fine tune pricing structuresHere some short example videos.For detailed instructions see:

*You can use Daily Prices [[Airbnb_Mapping| How to override the a rate for a few individual datesconnect Airbnb]]*[[Booking.com:_Synchronise_bookings_prices_availability | How to connect Booking. If you you often adjust com to sync prices use Daily Prices only.and availability]]*You can add a gap fill rate [[Expedia_Mapping | How to connect Expedia to fill gaps when using daily sync prices and availability]]*[[VRBO_Setup | How to connect to Vrbo]]*[[:Category:Channel_Manager| List of all channels with minimum stays is requiredlink to detailed setup instructions]]

<span styleembedvideo service="color:#fe746c;“ youtube">{{#fashttps:exclamation-triangle}} //youtu.be/_KORtELJyNk</spanembedvideo> Rules in rates have no effect on daily prices.

==== '''Step 46''' - Enter existing Bookings==bookings== To avoid double bookings it is advisable to enter the bookings you already have. You have different options:

*For '''Booking.com, Airbnb and Expedia''' we have the option to '''automatically import all upcoming bookings'''. We recommend to use this method because for bookings imported directly from Booking.com we will then be able to automatically import changes. You can use this function when the channel manager is set up but not activated. The button is available in {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER -> AIRBNB XML/BOOKING.COM/EXPEDIA.*In CALENDAR you will find a row INVENTORY. The number shows rooms remaining to sell. They can be edited to quickly change your availability. Doubleclick to open a popup and save the changes. (it is only possible to lower the number based on the value in Settings > Properties > Rooms > Setup > Quantity of this type and any existing bookings)*To Add Bookings or blocked dates '''manually''' click add the bookings directly in the CALENDAR or on the "Add Booking" link in the BOOKINGS menu.

*If you are comfortable working with '''.csv''' you Other bookings can upload bookings into Beds24 using our API (https://api.beds24.com). Bookings must have be uploaded as a checkin between 1 year in the past and 5 years in the future. You will see the instructions when you click on putBookingCSV (https://api.beds24.com/csv/putbookingscsv.php). To use the API you need to allow API access file from in {{#fas:cog}} (SETTINGS) ACCOUNT > ACCOUNT ACCESSPROPERTIES.

==== '''Step 5''' - Set up payment collection (optional==== You need to connect a payment processor to automatically [[:Category:Payments|collect payments]] *To manually add or blocked dates click on the suitcase icon in {{#fas:cog}} (SETTINGS) >PAYMENTS > PAYMENT COLLECTION. [[Stripe|Stripe]] is our preferred partner which offers the best functionalityCALENDAR or on "Add Booking" at the top.

==== '''Step 6''' - Set up *If you do not need the actual booking you can adjust the availability in the Channel Manager (optional)==== Set up CALENDAR in the [[:Category:Channel_Manager| channel manager]] row "Inventory". The number shows rooms remaining to sell. They can be edited to synchronise quickly change your sales channelsavailability. ==== '''Step 7''' Double- Use your own Eclick to open a pop-mail address up and save the changes. (optional)==== Set it is only possible to lower the number based on the system [[Outgoing_Email|use your own Email address for sending]] value in {{#fas:cog}} (SETTINGS) PROPERTIES > ACCOUNT ROOMS >OUTGOING EMAILSETUP "Quantity of this type" and any existing bookings).

Using your own E== '''Step 7''' -mail address is mandatory if you want Automate messaging and processes==Go to use Auto Actions {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > AUTO ACTIONS to automate work flows. *set up messaging templates for automatic and manual sending*automatically perform modifications on bookings based on predefined criteria

==== '''Step 8''' - Check Customize and Customise your Booking Page==connect the booking engine for commission free direct bookings (optional)==

==== '''Step 10''' - Do some test bookings to check everything is working====  This is how you can check everything is working: 1. Your own web siteClick on the screen icon in the top right menu of the control panel or go to {{#fas:cog}} (SETTINGS) > BOOKING ENGINE to view your booking page and make a couple of test bookings.  The 'Price Check' tool shows you which prices and rules apply for specific dates//selections and why a certain price or rule was applied or not applied. Just enter your booking condition then click on 'Calculate'. You can find links to the 'Price Check' tool on the RATES, CALENDAR and SUPPORT pages. 2. ChannelsChannels which receive prices from Beds24:Go to {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER >BOOKING.COM (for example) and click on 'View Actual Data' to check what we are sending. If you are not seeing and are not receiving error messages and the display on channels page is correct the connection is working. Channels which only receive inventory from Beds24:Check if the availability on the channels website is the same as on the CALENDAR page in Beds24. '''Congratulations! You are now receiving on-line bookings.''' New on-line bookings Guests who book directly will be added automatically. You can also enter new bookings manually clicking on "Add Booking" on the BOOKINGS page. = More customisation options=*customise the [[Responsive_Booking_Page|look of your booking page to suit your web site]] in {{#fas:cog}} (SETTINGS) > BOOKING ENGINE.*customise the [receive a [:category:Confirmation_Messages|booking confirmations to guestsconfirmation message]] which you can customise the [ in {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > CONFIRMATION MESSAGES.*customise the display of the [[:category:Calendar| control panel CALENDAR]] page in {{#fas:cog}} (SETTINGS) > ACCOUNT > PREFERENCES. *customise the display of the [[Preferences|control panel]] in {{#fas:cog}} (SETTINGS) > ACCOUNT > PREFERENCES.

= Other Features More functions and Functions options=*Customise the display of the [[:category:Calendar| control panel CALENDAR]] page in {{#fas:cog}} (SETTINGS) > ACCOUNT > PREFERENCES. *Customise the display of the [[Preferences|control panel]] in {{#fas:cog}} (SETTINGS) > ACCOUNT > PREFERENCES.*When you click on FUNCTIONS in SUPPORT you will see links to the menu pages of key features and functions or check the start page of this support wiki.