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*Your Expedia Quick connect username and password
====Username and password====
Expedia will then send you an email with your EQC username and password and hotel id. Note that your EQC username and password are not the same as your Expedia extranet login
[[Image:Expedia1.png|400px|link=]][[Media:Expedia1.png|view large]] Make sure you keep your Expedia EQC username and password. Since Expedia stopped resending passwords to customers directly password resets are very time consuming. If your password is not working will then send us a support ticket and explain the problem. If required we will request a password reset. If you request an email in which you can also see which Pricing Model you own password reset with Expedia we will need to charge a fee of €15.00 to cover our administrative costsare using.
*Enter your EQC username and password, do not enter the username and password used to log into Expedia from a web browser.
For example Example: *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros. Example: *[CONVERT:IDR-EUR] [/]0.85 will convert Indonesian Rupees to Eurosand divides the price by 0.85 which raises it by circa 15%
==Virtual Credit Cards ==
If Expedia sends credit cards please note that they can only be charged on the check-out date.
'''Rate plan does not match the property acquisition type'''
The rate codes are the wrong Sell or Net rate type. Check whether your rate codes should have an A at the end of the number or not.
'''Prices'''
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*If your pricing model is "Per Day Pricing" you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value.*If your pricing model is "Per Occupancy Pricing" and a price for each occupancy defined in Beds24 can be sent. If you use rates for one rate a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate ) can be sent. If you have more than 3 occupancy levels you can set up additional rates in Beds24 for each occupancy level using and map them in them in the channel settings "Channels" tab of the rate or the daily price. *Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent. If you need prices for different occupancies ask Expedia to set your pricing model to "Occupancy Pricing".
'''Bookings'''
If you sell rooms individually at another channel or your own web site and want to sell them on Expedia as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]].
'''Dorms'''
The price sent to Expedia is the price per bed. You will need a daily price or rate for one guest. If required you can ask Expedia support to add extra person fees directly at their end.
==What you will need==
*Your Expedia hotel id
[[Image:expdia_self1.jpg|400px|link=]]
[[Media:expdia_selfexpdia_self1.jpg1jpg|view large]]
If you have problems please contact Expedia support.
===Beds24.com===
*Enter your hotel id
*Save
*Select if your Expedia price model is "Per Day Pricing" or "Per Occupancy Pricing". You will find this information in the same Email as your username and passwordactivation E-Mail from Expedia.
[[Image:Expedia3.png|400px800px|link=]]
[[Media:Expedia3.png|view large]]
*Choose the Expedia room type id you want to map to each Beds24 room and click on it.
*When the correct room id has copied to the room type id setting, click Save.
[[Image:Expedia4.png|350px800px|link=]]
[[Media:Expedia4.png|view large]]
*Choose the Expedia standard rate for this room and click on it
*When the correct rate plan id has copied to the rate plan id setting, click Save.
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*If your price model is "Per Day Pricing" you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent.
*If your price model is "Per Occupancy Pricing" rates can send a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate ) can be sent. If you have more than 3 occupancy levels you can set up additional rates or daily prices in Beds24 for each occupancy level using and map map them in the channel settings of the rate or the daily price.
**If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
**If you use rates go to the "Channels" tab of the rate.
The end selling price on Expedia may be different to the price sent, please check if your Expedia account is set for "Sell Rate" or "Net Rate" type and adjust the prices accordingly.
<span class="circle" >Tip</span> '''''Click on the "View Actual Data" Button to check which prices and availability will send.'''''
==Bookings==
Existing bookings are not automatically imported when the connection is established, those created in the last 30 days before the connection can be imported using the 'Import Existing Bookings' button. If the bookings have previously been sent to another channel manager, Expedia will probably not resend them.
Existing upcoming bookings for the next 30 days can be imported via the "Import extisting Bookings" button in SETTINGS-CHANNEL MANAGER-EXPEDIA. Bookings for later dates can be exported via a CSV file downloadable from Expedia, see https://api.beds24.com/csv/putexpediacomcsv for instructions.
Alternatively, existing bookings can be entered manually to block the dates at other channels, manually added bookings are not updated if modified by the channel.
You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.
== Maximum number of accepted bookings ==
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
[[Image:channel_import.png|400px500px|link=]]
[[Media:channel_import.png|view large]]
== Updates ==
Changes to availability and prices will be instantly sent to the channel. Changes for other settings for example minimum stays or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly. ==Virtual Credit Cards ==Virtual cards can be set to be auto charged at the date they become valid. This option is available for customers who use [[Stripe|Stripe]]. If you manually charge virtual credit cards please note that they can only be charged on the check-out date. ==Invoices / Expedia collect ==If Expedia collects the payment from the guest they will send the amount you have to pay to Expedia and not the amout the guest paid. The guest has received the invoice from Expedia so you do not need to invoice them for the room charges. If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|nvoicee]] function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings) Optional, prefix either "H" or "C" to the ID number and it will only apply only to hotel collect or channel collect bookings respectively. If using two invoicees enter the ID's like this "H1234 C56789".
== Setup Problems==
4) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate.
==Common Errors==
'''Access to this API with a non-API account is forbidden. Please use an API account.'''
Check if your property is activated for Beds24 channel manager in your Expedia extranet. If it is please check the credentials you are using are your correct Expedia hotel ID and is entered correctly also try removing your EQC (not regular) username and passwordpasssword if entered SAVE and then check if your codes are accessible.
'''Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel'''
Please check with Expedia support that your account is properly set up for channel management with Beds24. If it is check the ID is entered correctly also try removing your username and passsword if entered SAVE and then check if your codes are accessible.
'''Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing.'''
'''Pricing models mismatch: your property is configured to use OCCUPANCY_PRICING.'''
Change the selector for "Price model" to "Occupancy Pricing"
'''Sell Rates are expected for Agency or Flex rate plans, when hotel level rate acquisition is Sell Rate'''
'''Sell Rates are not expected for Merchant rate plan or Net Rate hotels.'''
Your rates codes need to have an A at the end. Please check your channel manger settings and your rate codes in all rates and daily prices. You can do this by clicking on "Get Codes". The rate plan IDs have to be used exactly as show there. '''The following roomtype id (xxxxx) does not belong to the given hotel: xxxxx''' You are trying to update rooms which you do not have in Expedia. You can only update IDs which you see when you go to SETTINGS-CHANNEL MANAGER-Expedia and then click on "Get Codes"
'''Stop sell outside of Y with remaining base availability '''
The password is empty or contains invalid characters.
Check the username and password entered in the channel manager settings is correct.
'''RateId XXX is invalid, rate plan should be active, inactive, or staged'''
and
'''Rate not active'''
You can only update IDs which you see when you click on "Get Codes". Check all codes entered in SETTINGS-CHANNEL MANAGER-EXPEDIA, the "Channels" tab of your rates (if rates are used) and your daily prices.
'''Non-existent rate plan and rate level pair provided'''
You are sending a wrong rate plan idcan only update IDs which you see when you click on "Get Codes". Check your rate plan ids all codes entered in SETTINGS->CHANNEL MANAGER->EXPEDIA and in EXPEIDA, the "Channels" tab of your rates/(if rates are used) and your daily prices.
'''Inactive rate plan for restriction or rate updated'''
You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER->EXPEDIA and in the "Channels" tab of your rates/daily prices.
'''Access denied'''
If you receive this error message only once most likely Expedia was doing temporary maintenance. If you repeatedly receive this message check if you have you received an Email from Expedia with your EQC username and password?: *If not please check in the Expedia extranet that the connection has been requested. *If yes please check the Expedia hotel id, EQC username and EQC password (NOTE: these the username and password you receive by Email from Expedia) you have you have entered is correct . If it is also try removing your username and does not have blank spacespasssword if entered SAVE and then check if your codes are accessible.
'''Authentication error: invalid username or password'''
invalid username or password Check the Expedia hotel id, EQC username and EQC password (NOTE: these the username and password you receive by Email from Expedia) you have you have entered is correct . If it is also try removing your username and passsword if entered SAVE and does not have blank spacesthen check if your codes are accessible.
'''Access to this API with a non-API account is forbidden. Please use an API account.'''
You are using the wrong credentials. Expedia only accepts Try removing your EQC username and password. Please see above for information on how to find theseif entered SAVE and then check if your codes are accessible.
'''Currency code is invalid - Currency for xxx is not the same as the database value'''
'''Occupancy exceeds maximum Room Type Person Count'''
You are trying to send a price for a higher occupancy than what the room is set up in Expedia for. Please correct the maximum number of guests either in Expedia or in Beds24.
'''7028 (India only)'''
You are sending a tax inclusive SELL rate with a price which is not permitted. Either adjust the prices in Beds24 or change your prices in Expedia to be tax exclusive so Expedia will calculate the tax for you.
== Notes ==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
Login to www.expediapartnercentral.com and disconnect from Beds24 from the "Expedia Connectivity Settings" section in your Exepdia Expedia Extranet
[[Image:expdia_self.jpg|100px|link=]]
=== I have multiple Expedia hotel ids. How do I set this up? ===
The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24.
=== Can I use the same Expedia hotel ID for different properties in Beds24?===
Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings.
=== What to do when I receive an overbooking?===
