17,110
edits
Changes
Jump to navigation
Jump to search
== Setup Problems==
1) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending.
2) "Room code is not unique" warning when saving in Beds24. Each Expedia room type id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia.
3) "Extra Person" prices cannot be exported but can still be set manually in Expedia.
4) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate.
'''Prices'''
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*If your pricing model is "Per Day Pricing" you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value.
*If your pricing model is "Per Occupancy Pricing" a price for each occupancy defined in Beds24 can be sent. If you use rates for one rate a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate ) can be sent. If you have more than 3 occupancy levels you can set up additional rates for each occupancy level and map them in them in the "Channels" tab of the rate.
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent. If you need prices for different occupancies ask Expedia to set your pricing model to "Occupancy Pricing".
'''Bookings'''
If you sell rooms individually at another channel or your own web site and want to sell them on Expedia as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]].
'''Dorms'''
The price sent to Expedia is the price per bed. You will need a daily price or rate for one guest. If required you can ask Expedia support to add extra person fees directly at their end.
==What you will need==
[[Image:expdia_self1.jpg|400px|link=]]
[[Media:expdia_selfexpdia_self1.jpg1jpg|view large]]
Example: *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.
Example: *[CONVERT:IDR-EUR][/]0.85 will convert Indonesian Rupees to Euros and send a price 85% of divides the normal price (iby 0.e. lowered 85 which raises it by circa 15%)
== Maximum number of accepted bookings ==
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
==Virtual Credit Cards ==
Virtual cards can be set to be auto charged at the date they become valid. This option is available for customers who use [[Stripe|Stripe]].
Optional, prefix either "H" or "C" to the ID number and it will only apply only to hotel collect or channel collect bookings respectively. If using two invoicees enter the ID's like this "H1234 C56789".
== Setup Problems==
1) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending.
2) "Room code is not unique" warning when saving in Beds24. Each Expedia room type id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia.
3) "Extra Person" prices cannot be exported but can still be set manually in Expedia.
4) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate.
==Common Errors==
'''Occupancy exceeds maximum Room Type Person Count'''
You are trying to send a price for a higher occupancy than what the room is set up in Expedia for. Please correct the maximum number of guests either in Expedia or in Beds24.
'''7028 (India only)'''
You are sending a tax inclusive SELL rate with a price which is not permitted. Either adjust the prices in Beds24 or change your prices in Expedia to be tax exclusive so Expedia will calculate the tax for you.
== Notes ==
=== I have multiple Expedia hotel ids. How do I set this up? ===
The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24.
=== Can I use the same Expedia hotel ID for different properties in Beds24?===
Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings.
=== What to do when I receive an overbooking?===
